Penco Electric Inc

This is one piece of **** scammers company. They sent out a tiny little man named Justin, a white trash piece of garbage to give an estimate for an electrical upgrade for one of my commercial properties near Niles, Illinois. Typically over-sells everything, tries to sell an un-needed electrical "upgrade". If a brand new electrician addresses you with "Welcome to the Family" on their first service call, Know **** well, you are being taken for a ride. The consultation service charge suddenly changed into a consultation service charge plus One-hour of labor. Needless to say, make sure your consultation service charge remains a "consult service charge" and they don`t try to scam you out of hours of labor...just for a consultation!

It was very easy from appointment set up to installation to the tutorial on how to use the generator and the phone app. They had to pipe into our natural gas supply and run some pipe thru our garage to the back yard where the generator sits. The work was clean and the installation was great. Aside from the piping you would not have known they were here. I'd definitely use this company again based on this experience. Great value, professionalism and service.

Penco Electric is fantastic. We needed a whole home generator and we are so glad we chose them to install it. We got multiple bids and they were the most competitive in addition to their exceptional customer service. The installation was excellent and they went above and beyond to ensure that everything was done at 110%. During installation there were a couple minor issues, due to my house and no fault of theirs, and they went out of their way to make sure everything was done correctly even though it cost them some additional time and expense. I would highly recommend Pence Electric for anyone who needs a generator or generator service.

Our power went out last night and our standby generator did not turn on. We called Penco Electric and spoke to Kathy who was able to send a technician to our home within an hour from our call. The technician (I think his name was Luke) promptly got the generator up and running. We have used a lot of service companies through the years and Penco is one of the best!

I had the worst customer service experience with Penco. Use another company. There are many options. The Penco owner, Paul, was nice while we were purchasing a full-house generator (because it is a large-ticket item that makes them a lot of money), but when it comes to customer service, he takes the side of rude, confrontational employees over the customer. We had two gas leaks after our generator was installed and reinstalled by Penco. The first, they admitted. It was their fault, and they supposedly fixed it. However, I continued to periodically smell gas from that location. I finally called, and one of their employees came out and could not see a leak but smelled a faint gas smell, and he told me to call Nicor to check. Nicor found a leak at the generator line underground. Penco then sent the same guy who fixed the first leak was back out. He said he couldn’t find anything, but miraculously after he spent a couple of hours at the generator, the leak was gone (but he says he didn’t do anything but dig a hole). Nicor came back and confirmed there was now no leak. But the Penco technician said the leak was never there and said he didn’t do anything to the line. He then accused me of not knowing what gas smells like … even though Nicor confirmed there was a leak. Perhaps he was covering up a mistake he made the first time he came to fix the first leak and wanted to correct it and make it look like it was never there, or maybe whatever he did while digging the hole fixed the connection, I don’t know. But I do know he lied and twisted the words of the Nicor employee right in front of me as he spoke to the Penco owner on the phone. But when I called the owner to tell him this, he was extremely defensive and rude rather than being apologetic and customer-focused. This is unacceptable. There are so many other companies who do this work, there’s zero reason to suffer through this kind of treatment with Penco.

Technician was superb. Explained what he was doing and politely answered questions. Worked neat and cleaned up. Could not have been better

Our contact person, Marion, was extremely knowledgeable and worked with me to get the proper generator size and distribution system that met our specific needs at the lowest cost. She also helped determine the best location for the generator, which turned out to be better than the one I had initially chosen. Marion had answers to all my questions and gave me a high degree of confidence that the product and installation would be professionally and reliably completed. The installation team worked about 8 hours to get everything set up properly. They were well prepared with all the tools and equipment required. They also gave me pertinent information about how the generator was being configured, knew all the appropriate codes for my local city, and cleaned up all refuse. The installation passed our city's inspection without any issues.

THEIR STAFF WAS EXCELLENT VERY FRIENDLY AND VERY PROFESSIONAL I HIGHLY RECOMMEND THEN. I HAD THE GENERATOR INSTALLED WITH AID FROM MY CHURCH I AM AN EMERGENCY RESPONSE CHAPLAIN AND WANTED THIS IN CASE OF ANY EMERGENCY. THANK YOU SO MUCH AND MANY BLEESINGS.

Received several bids for purchase and installation of a whole house back up generator. I found Penco Electric to be extremely professional and friendly from home visit when evaluation of our needs and our concerns were addressed and options provided; to installation of the home back up generator; to follow up questions I had several weeks after installation. I requested a whole house surge protector be installed at the time of the generator. The exterior and interior work areas following installation were left very clean. So pleased with Penco Electric's professionalism, I am having them return for annual check up/tune up of the back up generator. Absolutely no regrets in purchasing our home back up generator from Penco Elecric; having them install the equipment; and performing checkups.

I made a phone call a few months ago just to ask how the process worked. I was given great information. I called back to get a bid on doing the project after I knew roughly how much money to save up from the previous contact. I secured a total of 4 bids and chose Penco for the following reasons - The estimator was very knowledgeable and gave great information - The bid was the lowest - The installers were professional It was a good experience and I feel I got what I paid for. I would use them again and tell others to do the same.

Was puntual. His crew were professional but lacked to communicate with me and created some temporary misunderstandings

Very efficient high quality company

I am very pleased. They not only honored a coupon but did more on the generator than I asked for and they didn't charge us for it.

They responded immediately by analyzing the problem, determining a solution, purchasing the needed parts and installing the parts.

Penco Electric was responsive when I asked for an estimate, tok time to explain options, and was patient in answering my numerous questions. Penco was flexible in scheduling installation around my schedule, arrived on time, and cleaned up after themselves. The crew was helpful, respectful, and knowledgeable. I would highly recommend Penco services!

Paul and his team did an awesome job. I would concur with the other reviewer that he represents what small businesses should be about. Incredibly responsive (would even meet me at 6:15am to work around my work schedule), very communicative, highly understanding of the issues involved, and a "one stop shop" (taking care of all the permits, trenching, installation, everything). I had numerous other quotes and his price was fair - but what sold me was the clear credibility and honesty he brought to this project - he's clearly a person you can trust. Very happy with the fact I stumbled upon this company for this project.

Paul's team exceeded our expectations in every category - expertise, professionalism, integrity, responsiveness and friendliness. From Kathy in the office to Paul and the entire operations crew, they are an example of excellence for all small businesses. They are highly recommended, an absolute pleasure to do business with!

Our generator had not been serviced in a while and we were unsure who installed it originally (we moved into the house within the past year). After checking Angie's List and calling around, Penco seemed to be the best option. They showed up on time and did a great job of servicing the generator and explaining how to use it. I would definitely recommend them.

Every interaction with them has been excellent. I liked their willingness to understand my issues and find a solution for me.

I made a list of about 10 electrical contractors who install generators and also got top marks on Angie's List and contacted four of them. One never returned my call. Two others made brief, superficial visits and both moaned and groaned about how difficult the installation would be. They never submitted bids. (Because of city restrictions, the only practical place to put the generator was in my backyard next to the detached garage, requiring about 30-40 feet of trenching from the house to the garage for the gas and electrical lines.) In contrast, the Penco sales rep, Marion, took the time to listen to my needs and provide practical suggestions and options. When I had more questions, she was quick to respond and came back for a second visit to go over things in more detail. No pressure, no overpromises, no sales hype. I seldom proceed when I have just one bid in hand, but I was impressed with Marion's knowledge and professionalism and based on my research I had a rough idea of the cost of a typical installation; Penco's price was within the range I was expecting. Moreover, Penco's price for the additional trench work seemed fair and reasonable. Finally, their price for the generator I selected was several hundred dollars less than the cost for the same generator on Amazon. For these, reasons I rated Penco "A" for price. Generator installation proceeded smoothly. The crew arrived first thing on the morning of the day scheduled and they had the generator installed and up and running by early evening. I was pleased and somewhat surprised too because the installation was a much more complicated process than I was expecting. The crew was friendly, well-organized, and efficient. They kept me informed about what was being done throughout the course of the day. The owner, Paul, stopped by at least twice to check on things. When the job was done, they cleaned everything up both inside and out, filled the trench and leveled it off. (I planted grass seed and a few weeks later my lawn looked like it had never been disturbed.) When the city inspector came to approve the work, he pronounced the installation "perfect" and told me Penco always gets it right. A great company, a positive experience, I highly recommend them!

From the first phone call about setting up a appointmet to the final installation it was such a pleasent experience.Set up appointment for 830 saturday morning on july 2 and they were right on time. Eveything was explained with great detail and my options were given.Very pleasent and professional.Was told a estimate would be sent to my email withen an hour and it was sent in 40 minutes.We agreed gave them our down payment job was set up for the 25 at 8am.Installers showed up right on time they very nice very friendly and as work progressed they kept me informed they were great.When install was complete they tested it and explained how i could do certain things like manual shut off and things like that.They cleaned up couldnt tell they were even there except for the generator being there.All around from the first phone call to the completion of the job they were awesome.

I never have trouble getting ahold of them. The lady who gave me the estimate was very knowledgable and answered my questions. They are always on time and call me back promptly.

Provided service as quoted with complete followup

The whole process went extremely well. Had scheduled a consult/estimate appointment with Paul(owner) for 630am on a weekday, and Paul was at our door @625am. He was thorough courteous and knowledgeable. On day of installation, crew showed up on time---everything about them and the job they did was neat, clean and professional.........as for the quality of the work, it was as good or better than anything we've done in the past........there's a considerable amount of time and work involved when installing a whole house generator(so I learned)--I think the crew were there from @ 8:30am-5:30pm.....the finished product looked like lt was installed by a team of German engineers----it was easy to tell that these guys work with precision,care, and take pride in their work and rightly so!I would not hesitate to recommend Paul and his company.........they may not be the cheapest estimate that you'll get, but the pricing is not unreasonable........they're professional, very good at what they do, and sometimes, when striving to get a great "value", more goes into it than just price--like being able to sleep at night!

He was very informative and was able to give a general estimate over the telephone after answering several questions. This was particularly convenient as I was out of state on vacation. His questions are what I exected and were appropriate for the job being quoted. I knew what I wanted and feel confident that his questions were adequate to give a quote over the telephone without a visual inspection of the work-site.