Brilliant Electric, Heating & Cooling Inc

Description of Work: I apologize -- this was quite some time ago and I no longer recall. We have had Brilliant Electric do a variety of work for us over the years, and they have been consistently excellent.

Description of Work: They serviced my furnace and gave me a good recommendation for the type of filter I need to use and where to get it.

Description of Work: .

Description of Work: Brilliant Electric was the least professional, cost effective and customer friendly of any vendor that I have used in upgrading my home. The only reason they came back multiple times was because I wanted them to finish and/or fix the issues that they were originally called to do. The end game happened when their manager told me via phone that they would not gaurantee their work.

Description of Work: Repaired electrical shorts

Description of Work: added cold weather kit to existing home generator...

Description of Work: Cleaned air conditioner. part of their service. Did a good job

Description of Work: investigated partial loss of power. The problem was with com ed Brilliant analyzed the problem correctly but could not correct

Description of Work: In the process of selling my condo in Chicago, I used Brilliant to give me an estimate regarding an electrical issue. They gave me an estimate of the work to be done but I did not have them do it. The buyer selected the electrical company to do the work - upgrade electrical outlets in bathroom. |The date was June 2009.

Description of Work: They over charged. they charged us much more then the amount agreed upon.

Description of Work: Everything went great. I had a lot of work done. No problems at all.

Description of Work: Change oil and Preventative Maintenance on 20 kVa Generac power backup generator

Description of Work: They showed up for the appointment but needed additional supplies. The technician failed to show up for the ne xt 2 appointments . When a different electrician showed up he installed the switches and replaced light fixture, asked them to replace a fire alarm and they said they would at no charge. 10 minutes after they left the smoke detector started beeping. I called the electrician back 10 minutes after he left my. House and re refused to come back because this was not part of the original scope of work. So the smoke detector beeped for 2 hours until they came back to disconnect it. ( another electrician later explained to me that the smoke detector they installed was not compatible with the other hard wired detectors in our house). They were to also fix the wiring or switches of 2 additional existing fixtures. They fixed only one of the 2 fixtures. Throughout the process they were rude and unprofessional. Obviously after rudeness, not showing up, and simply not performing the work hired to do, I would not hire them again. They charged 175. To replace a fixture which is twice as much as the next electrician I hired.

Description of Work: Made an appointment to get an estimate for the installation of outdoor security lighting at our condo building. When I made the appointment there was no mention of a $40 charge for estimates (even for Angie's List members.) Decided to use a different company. UPDATE - 2/29/12 A representative from Brilliant Electric called me to explain that there was some miscommunication in that I was not told about the $40 charge for estimates. They offered a gift certificate redeemable towards their services. I appreciated the follow-up as this shows a consideration towards customer service but with so many companies providing free estimates I don't think charging for estimates is a wise business practice, especially in the current economy.

Description of Work: Had Brilliant come in to give an estimate to install 3 puck under cabinet lights. Estimate to install 3 small lights and a switch was $800. I knew I was in trouble when the electrician commented on the size of my house, but to plain out price gouge was ridiculous. I had this exact same thing done on another house 2 years ago, paid an electrician $150.

Description of Work: Javier arrived to my house a few minutes late. He called before he arrived. He was VERY professional, friendly, and informative. We went through my list of concerns and he covered everything with estimates and ideas about troubleshooting. I thought he was excellent and I will defnitely use this company for electrical needs in the future. The only cost that threw me for a loop was installing a tiny chandelier. Since they would need to create a box- it would be over 600.00. The fixture was 124.00 so I think I will search around for another person to install, but other than that, it was a good experience.

Description of Work: Repair messed up wirng

Description of Work: annual servicing of generator

Description of Work: Left very specific message for contact listed on Angie's list to perform electrical work at my house that would have amounted to approximately a $1,000 project for this vendor. 4 days later, zero response. I am Vice President at a company that holds service and responsiveness above all other characteristics, and to not only have this type of service, but in an economic time when you think all organizations would be extra-hungry to prove their value is astounding to me. Maybe they're a great company, but an organization does not return calls to a customer interested in using their services is baffling to me.

Description of Work: Electrical services group came out and put a new anchor on the side of my house to hold up the electrical power line.

Description of Work: Put in lights for a ceiling.