Brilliant Electric, Heating & Cooling Inc

Very smoothly.

I didn't use them.

Excellent.

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THIS WAS THE SECOND TIME WE USED ELECTRICAL SERVICES GROUP. (THEY PREVIOUSLY REPLACED OUTLET, REPAIRED CIRCUIT AND REPAIRED TWO LIGHT FIXTURES. WE ALSO RECEIVED AN ESTIMATE FOR REPLACING THE FUSE BOX WITH A CIRCUIT BREAKER PANEL;. $400.) WE WERE AGAIN PLEASED WITH THEIR WORK. THE PROBLEMS WE ENCOUNTERED WERE RESOLVED QUICKLY ONCE WE BROUGHT THEM TO THEIR ATTENTION. THE ELECTRICIANS WERE COURTEOUS AND ON-TIME. WE WOULD DEFINITELY USE THIS COMPANY AGAIN.

MY HUSBAND WAS VERY PLEASED WITH THE WORK PERFORMED.

ELECTRICIAN CALLED TO STATE THAT HE WOULD BE LATE. WHEN CALLS NOT IMMEDIATELY RETURNED, A REPRESENTATIVE CALLED TO FOLLOW UP WITH ME AND WAS COURTEOUS.

THEY PROMPTLY RETURNED CALLS. THE JOB REQUIRED 2 TRIPS; 1 TO DO THE ESTIMATE AND THE OTHER TO DO THE WORK. THE ELECTRICIAN WAS PROMPT ON BOTH CALLS, POLITE, AND WORK WAS PROFESSIONALLY ACCOMPLISHED. THEY WERE SOMEWHAT PRICEY IN MY OPINION FOR 1.5 HOURS OF WORK, BUT I KNEW THE COST FROM THE OUTSET. ON LARGER JOBS I WOULD SUGGEST GETTING ESTIMATES. I WILL, HOWEVER, THEM HIRE AGAIN.

RICH SHOWED UP A LITTLE LATE, BUT DID CALL AHEAD TO LET ME KNOW. HE FOUND A WAY TO DO THE REPAIR THAT OTHERWISE WOULD HAVE MEANT MAKING HOLES IN THAT WALL. HE WAS VERY PROFESSIONAL AND WENT OUT OF HIS WAY TO DO THE JOB WITH AS LITTLE INTRUSION AS POSSIBLE.

RICH CAME OUT ON TIME, SIZED UP THE PROBLEM AND FIXED WHAT THE NEW CONDO OWNER HAD DONE. HE WAS POLITE, PATIENT (THE NEW CONDO OWNER WAS IN A HURRY TO HAVE HIS FLOORS VARNISHED AND WAS TRYING TO RUSH HIM) AND VERY PROFESSIONAL. HE WAS MOST PLEASANT IN EXPLAINING WHAT WAS WRONG AND HOW THE PROBLEM COULD BE RESOLVED. WHEN THE SAME SITUATION HAPPENED A SECOND TIME IN THE SAME DAY, TOM WHO ANSWERED THE PHONE WAS VERY REASSURING AND UNDERSTANDING. MEGAN WHO MADE THE APPOINTMENT FOR RICH TO COME BACK OUT A SECOND TIME WAS VERY PLEASANT. RICH AGAIN CAME OUT AND FIXED THE PROBLEM. HIS PLEASANT DISPOSITION IN A RATHER UNPLEASANT SITUATION WAS SUPERLATIVE. MEGAN WAS ALSO HELPFUL IN SCHEDULING AN APPOINTMENT IN THE NEXT WEEK TO DO ADDITIONAL ELECTRIC WORK OUR CONDO BOARD HAD BEEN TRYING TO GET DONE, BUT NO ONE WANTED TO HANDLE, BECAUSE IT WASN'T IN THEIR WORDS ''A BIG ENOUGH JOB''. OUR CONDO BOARD IS HAVING ELECTRICAL SERVICES GROUP INSTALL SOME LIGHTS IN OUR BACK YARD.

A 1:30 APPOINTMENT WAS MADE AND SOMEONE WHO WAS FAR FROM COURTEOUS CALLED TO SAY THEY WOULD BE LATE. TWO WORKERS FINALLY SHOWED UP AROUND 5 PM. WE DESCRIBED THE PROBLEM, LIGHTS IN BACK ROOM NOT TURNING ON. WE NOTED IT MIGHT HAVE TO DO WITH THE FACT THAT WE REPLACED THE SWITCH OURSELVES A WEEK EARLIER. THEY LOOKED AT THE ELECTRICAL BOX AND POKED THROUGH THE DROP DOWN CEILING AND SAID IT WOULD COST CLOSE TO $1000. THEY WERE VERY UNPROFESSIONAL. WE SENT THEM AWAY. THE NEXT DAY AN HONEST ELECTRICIAN IMMEDIATELY CHECKED THE SWITCH AND NOTED THAT WE HAD PUT A TWO-WAY DIMMER ON A 3-WAY SWITCH. HE CORRECTED THE PROBLEM FOR $142.

I AM NOT SURE WHY I PAID $400 TO BE LIED TO. RICH, THE ELECTRICIAN, WAS PLEASANT ENOUGH, BUT TOM HESKIN HAD TO FALL BACK ON 'RICH IS A MARINE.' THAT DOESN'T EXPLAIN WHY THE WORK WASN'T DONE AS RICH WROTE ON THE FORM. I AM PAYING ANOTHER COMPANY TO DO THE WORK CORRECTLY AND WILL BE OUT ANOTHER $400.

I HAD THE WORK DONE AND THE FINAL PRODUCT IS FINE. THE ELECTRICIAN SAID FIRST THING, THAT HE WAS GOING TO TRY TO JIMMY THE KITCHEN LIGHT FIXTURE BECAUSE REPLACING THE PANCAKE DISC IN THE CEILING WOULD BE SO MUCH WORK. IN THE END HE HAD TO REPLACE THE PANCAKE DISC ANYWAY. I FEEL LIKE HE WAS TRYING TO AVOID DOING THE JOB CORRECTLY THE FIRST TIME. IT ENDED UP COSTING MORE, TAKING MORE TIME, AND GENERALLY BEING MORE OF A HASSLE THAN IF HE HAD JUST DONE THE DIFFICULT JOB THE RIGHT WAY. A DRYWALLER CAME IN TO FIX THE CEILING AFTERWARD AND SAID HE THOUGHT THE ELECTRICIAN WAS LAZY BECAUSE OF THE WAY HE HAD STRUNG CONDUIT. I COULDN'T DISAGREE.

GREAT EXPERIENCE. CALLED, GOT A REASONABLE ESTIMATE, AND WORK WAS DONE QUICKLY AND WELL.

THIS WAS THE FIRST TIME I HAD TO HIRE AN ELECTRICIAN. I AM VERY "COST-CONSCIOUS" AND LIKE TO GET MY MONEY'S WORTH. I WAS A BIT SURPRISED AT THE 1 1/2 HOUR MINIMUM CHARGE FOR A SERVICE CALL, AND I CHALLENGED THEM A BIT ON IT IN MY INITIAL CALL. THE WOMAN ON THE PHONE WAS VERY FRIENDLY AND SUGGESTED THAT I COULD TRY TO FIND AN HOUR AND A HALF OF WORK FOR THEM TO DO AS LONG AS THEY WERE COMING OUT AND I HAD TO PAY THEM FOR 1 1/2 HOURS ANYWAY. RICH AND HIS ASSOCIATE SHOWED UP AHEAD OF SCHEDULE AND PATIENTLY WAITED UNTIL THE MOVERS(I JUST MOVED IN) LEFT. THEY CAME IN AND WENT RIGHT TO WORK, TAKING TIME TO EXPLAIN WHAT THEY WERE DOING AND ANSWER THE MANY QUESTIONS THAT I HAD AS A NEW HOMEOWNER. I AM VERY HAPPY WITH ALL ASPECTS OF THEIR SERVICE. I MAY HAVE SOME ADDITIONAL WORK DONE IN THE COMING MONTHS AND WILL ABSOLUTELY CALL THEM TO DO IT. THANK YOU!

THIS COMPANY HAS GONE OUT OF ITS WAY TO ENSURE OUR SATISFACTION. THEY HAVE BEEN EXTREMELY RESPONSIVE AND WE WOULD GIVE THEM A STRONG RECOMMENDATION.

WASTE OF TIME TO CONTACT THIS COMPANY.

THE INITIAL WORK FROM ESG WAS NOT GOOD. THEY WERE 2.5 HOURS LATE WITHOUT CALLING. THEY DID NOT HAVE EVERYTHING TO COMPLETE THE JOB, AND I FELT THEY WERE VERY EXPENSIVE IN THAT OF THE THREE JOBS I NEEDED DONE, THEY ONLY COMPLETED ONE ABOUT 80% AND THE OTHERS NOT AT ALL. HOWEVER, AFTER DISCUSSING MY COMPLAINTS WITH THE GENERAL MANAGER AND THE OFFICE MANAGER, THEY AGREED TO HAVE THE TECHNICIAN RETURN AND COMPLETE THE JOBS(INSTALL A SWITCH PLATE OVER THE PREVIOUSLY INSTALLED DIMMER SWITCH AND INSTALL A NEW MOTOR IN A BATHROOM FAN) AND THEY DID NOT CHARGE ME. THIS VISIT, THE TECH ARRIVED RIGHT AT THE SCHEDULED TIME AND COMPLETED THE JOBS QUICKLY. I APPRECIATE THEIR WILLINGNESS TO WORK WITH AN UNHAPPY CUSTOMER.