Brilliant Electric, Heating & Cooling Inc

GREAT EXPERIENCE. ON TIME AND VERY PROFESSIONAL. THE TWO MEN CLEANED UP AND WERE OUT OF THE HOUSE IN ONE HOUR. HIGHLY RECOMMENDED.

EXCELLENT EXPERIENCE. WORK WAS PERFORMED AS CONTRACTED AND WITHIN THE TIME THE CONTRACTOR SPECIFIED. PRICE VERY REASONABLE COMPARED TO QUOTE FROM A COMPETITOR.

THE TASK WAS SOMEWHAT DIFFICULT, BUT THE TECHNICIAN REMAINED PATIENT, COURTEOUS, AND PROFESSIONAL THROUGHOUT. UNFORTUNATELY, WHEN HE FIRST ARRIVED, HE DIDN'T HAVE ALL THE NECESSARY ITEMS, AND HAD TO LEAVE TO GET HEAVY-DUTY COPPER WIRE. STILL, THE OVERALL EXPERIENCE WAS GOOD, AND I WOULD USE THEM AGAIN.

DID A VERY NEAT JOB AND CLEANED UP. HAD SOME TROUBLE WITH THE PHONE DROPS AND THEY CAME RIGHT BACK AND SOLVED THE PROBLEM. VERY HAPPY WITH THE SERVICE RECEIVED AND WOULD CALL THEM FIRST FOR ANY FUTURE ELECTRICAL NEEDS.

LOUIE WAS ON TIME, POLITE AND PROFESSIONAL. WE HAD CHALLENGES WHEN IT CAME TIME TO DEAL WITH THE TIME AND FEE.

WONDERFUL TO DEAL WITH, THEY DID EXCELLENT WORK AND WERE VERY CLEAN AND NEAT. THEY SHOWED UP WHEN THEY SAID AND DID ALL THE WORK PROMISED.

VERY POLITE AND PROFESSIONAL. COMPLETED THE WORK QUICKLY.

THEY INSTALLED LIGHTS IN MY CEILING. I ASKED THEM IF I NEEDED TO COVER MY ANTIQUES AND PAINTINGS HE SAID THAT HE WOULD TAKE CARE OF IT. AFTER HE LEFT I NOTICE THAT MY ANTIQUES AND PAINTINGS ARE COVERED WITH THE CEILING MATERIAL AND THE DRYWALL LOOK CLUMPED UP AND VERY NOTICEABLE. THERE ARE MARKS AROUND THE LIGHTS THAT WERE INSTALLED.

THEY CAME OUT THE SAME DAY AND THE ELECTRICIAN EASILY FOUND THE PROBLEM AND FIXED IT. HE WAS REALLY NICE AND SHOWED ME WHAT WAS WRONG. HE SHOWED ME, USING HIS METER, THAT THE MAIN FUSES HAD BLOWN. THESE FUSES ARE BETWEEN THE METER AND THE CIRCUIT BREAKER BOX. I TOLD THE ELECTRICIAN, AS WELL AS HIS BOSS WHEN HE HAD ME TALK TO HIM ON THE PHONE, THAT I HAD ONLY BEEN READING WHEN THE POWER WENT OUT AND NOTHING BESIDES REGULAR APPLIANCES WERE PLUGGED IN AT THE TIME. HIS BOSS RECOMMENDED THAT I BOOST THE POWER TO THE BOX TO 300 AMPS, WHICH WOULD COST CLOSE TO $1500. I TOLD HIM THAT I WASN'T EVEN CLOSE TO DRAWING 200 AMPS AT THE TIME THE POWER BLEW. HIS ONLY RECOMMENDATION WAS STILL TO INCREASE THE POWER TO THE BOX, WHICH I DID NOT DO. I FOUND OUT LATER, THROUGH THE TEACHER WHO TEACHES MY ELECTRICAL CLASS, THAT THERE WAS NO WAY THAT I TRIPPED THOSE FUSES BY USING TOO MUCH POWER BECAUSE THE CIRCUIT BREAKERS WOULD HAVE BLOWN, WHICH THEY DIDN'T.

I SET UP THE APPOINTMENT SEVERAL DAYS IN ADVANCE FOR A FRIDAY MORNING, AND TOOK A HALF-DAY OFF FROM WORK TO MEET THE ELECTRICIAN. BY NOON, NO ONE SHOWED UP. WHEN I CALLED THE COMPANY, I DISCOVERED THAT THEY HAD FORGOTTEN TO SCHEDULE THE APPOINTMENT. THE BEST THEY WERE ABLE TO DO WAS RESCHEDULE FOR MONDAY MORNING. THE WORK WAS EXCELLENT, THE PRICE WAS PRETTY MUCH THE INDUSTRY STANDARD, AND EVERYONE WAS COURTEOUS. HOWEVER, NOT ONLY DID THEY MISS THEIR OWN APPOINTMENT, BUT THEY COULDN'T EVEN GET THEIR STORIES STRAIGHT WHEN THEY TRIED TO EXPLAIN WHY THEY DIDN'T SHOW. TWO DIFFERENT PEOPLE GAVE ME TWO COMPLETELY DIFFERENT EXPLANATIONS. I MISSED HALF A DAY OF WORK FOR NOTHING, AND HAD TO TAKE TIME OFF AGAIN 3 DAYS LATER. BECAUSE THE WORK WAS GOOD, I'D USE THEM IN THE FUTURE, BUT I'D THINK TWICE ABOUT HAVING THEM COME OUT FOR A TIME-CRITICAL JOB. THEY WILL PERFORM WORK THAT SOME ELECTRICIANS WON'T (SMALL JOBS, ODD JOBS).

SHOWED UP EXACTLY WHEN HE SAID HE WOULD, PERFORMED THE WORK IN A COMPETENT AND PROFESSIONAL MANNER, AND LEFT APPROPRIATE INSTRUCTIONS ON THE KINDS OF BULBS TO PUT IN.

OVERALL POSITIVE EXPERIENCE. CALLED BACK RIGHT AWAY AND FIXED THE PROBLEM IN A FEW MINUTES. THE PRICE SEEMED A LITTLE HIGH BUT THAT MAY BE THEIR BASIC SERVICE CALL RATHER THAN A REFLECTION OF THE WORK DONE.

GREAT WORK -- ATTENTION TO DETAIL. FRIENDLY, AND VERY WELL EXPERIENCED. NO COMPLAINTS, AND I HIGHLY RECOMMEND THEM.

THE COMPANY WAS EXCELLENT TO DEAL WITH. I NEEDED THEM TO COORDINATE SCHEDULE WITH SOMEONE ELSE, BILL ME AFTER. THEY WERE MOST ACCOMMODATING. THE VISIT WAS SCHEDULED, THEY WERE ON TIME, DID THE WORK PROMPTLY, VERY POLITE AND PROFESSIONAL. THEN I GOT A CALL FROM THE OFFICE, AND THEY REVIEWED THE WORK THAT WAS DONE AND ARRANGED FOR MY PAYMENT.

AFTER CONTACT WAS MADE WITH TOM, THE WHOLE PROCESS WENT VERY SMOOTH. HE GAVE ME IDEAS ON THE BEST WAY FOR THE LIGHT FIXTURES TO OPERATE AT MAXIMUM EFFICIENCY AND LOOK PROFESSIONAL. WE INITIALLY SET UP A DATE AND TIME FOR WORK TO BEGIN ON 7 AND 8 FEB. I HAD TO DO A COUPLE OF JOBS BEFORE HE COULD START, BUT AS SOON AS I GOT DONE, HIS CREW STARTED EARLY ON THE 4TH OF FEB. THE WORK CREW ALWAYS CALLED WHEN THEY WERE ABOUT 5 MINUTES OUT TO GIVE US A HEADS UP. THE WORK CREW WAS ALWAYS ON TIME AND WORKED ALL DAY, SOMETIMES WITHOUT LUNCH, TO SEE THE PROJECT DONE. THE CREW WAS PROFESSIONAL AND COURTEOUS AND WOULD ASK QUESTIONS IF UNSURE ABOUT AN ITEM. AT THE END OF THE PROJECT ONE OF THE WORK CREW BROUGHT IT TO MY ATTENTION ABOUT A POSSIBLE DARK AREA. I CONTACTED TOM AND THE CONTRACT WAS AMENDED FOR THE ADDITIONAL LIGHT FIXTURE. GREAT JOB, GREAT CREW. EVEN THE VILLAGE INSPECTOR COMMENTED IT WAS A GREAT JOB.

THE GUYS WERE POLITE AND SEEMED KNOWLEDGEABLE. WHEN TROUBLE AROSE WITH OVERLOADS IN ONE BATHROOM THEY CAME BACK AND FIXED IT.

VERY GOOD JOB AT A VERY REASONABLE RATE.

THE COMPANY WAS RESPONSIVE IN OBTAINING OUR BUSINESS, BUT THINGS DID NOT GO AS SMOOTHLY AS ANTICIPATED. THE JOB TOOK LONGER THAN PROJECTED. THEY SWITCHED CREWS MIDWAY AND THERE WERE COMMUNICATION GAFFES. WHILE WE ACKNOWLEDGE THE CONTRACT STATED WE WERE RESPONSIBLE FOR CLEAN UP AND REPAIRS FROM INSTALLATION, THERE WAS A LOT MORE TO CLEAN UP THAN WE ANTICIPATED, INCLUDING WALL AND CEILING REPAIRS.

I REALLY FELT COMFORTABLE WITH THESE GUYS IN MY HOME. THEY ACTED VERY PROFESSIONALLY, AND IT IS OBVIOUS THAT THEY TOOK GREAT PRIDE IN THEIR WORK. THEY KNEW WHAT THEY WERE DOING, AND WERE AWARE THAT HAVING THE ELECTRICITY OFF FOR HOURS IN THE MIDDLE OF WINTER WOULD BE UNCOMFORTABLE FOR A HOMEOWNER. THEY OFFERED OPTIONS TO MADE IT EASIER AND QUICKER.

PERFECT. TIMELY, FAIR PRICE, FRIENDLY PEOPLE, GREAT SERVICE, QUALITY WORK.

THIS IS THE SECOND TIME I'VE HAD RICH COME OUT TO OUR HOUSE. HE WORKED QUICKLY AND EFFICIENTLY, AND EXPLAINED EVERYTHING AS HE WAS DOING IT. WE WEREN'T ABLE TO FIX EVERYTHING, BUT THAT WAS DUE TO THE MANY SHORTCUTS TAKEN BY WHOMEVER THE PRIOR ELECTRICIAN WAS. RICH DID WHAT HE COULD AND OFFERED MANY SUGGESTIONS AND HONEST OPINIONS ABOUT HOW TO PROCEED. I COULDN'T BE HAPPIER WITH THE WORK OF RICH AND THIS COMPANY, ESG. I'M GOING TO HAVE ESG(HOPEFULLY RICH) BACK TO DO SOME MORE WORK IN THE COMING MONTH OR TWO. I HIGHLY RECCOMEND THEM HERE ON ANGIE'S LIST AND TO ANY FRIENDS THAT ASK.

BILL WAS LATE BUT CALLED TO LET ME KNOW THAT. HE WORKED QUICKLY AND OBVIOUSLY KNEW WHAT HE WAS DOING. VERY PROFESSIONAL. GOOD COMMUNICATOR. THE COST WAS WHAT I HAD BEEN QUOTED. OVERALL A GOOD, POSITIVE EXPERIENCE.

ELECTRICAL SERVICES GROUP EXCEEDED MY EXPECTATIONS. THE ELECTRICIAN RICH SHOWED UP FIVE MINUTES EARLY, AFTER NAVIGATING THROUGH A RAIN/WIND/SNOW STORM ON PROBABLY THE WORST TRAFFIC DAY OF THE YEAR (THE DAY BEFORE THANKSGIVING). HE QUICKLY DIAGNOSED THE PROBLEM SWITCHES, AND WAS ABLE TO MAKE BOTH CONTROL THE WALL OUTLETS AS WE WANTED. HE WAS VERY POLITE AND MADE SURE TO EXPLAIN WHAT THE PROBLEMS WERE AND WHAT HE WAS DOING TO CORRECT THEM. HE ANSWERED MY QUESTIONS AND ASSURED ME THAT THEY STAND BEHIND ALL THEIR WORK. OVERALL, I WAS EXTREMELY PLEASED WITH THE RESULTS.

TWO MEN ARRIVED AND SPENT FIVE HOURS WORKING IN AND OUT OF THE RAIN. THEY COMPLETED THE JOB AND DID NOT LEAVE A MESS.

THE ELECTRICIAN AND HIS APPRENTICE DID VERY GOOD WORK. THEY EXPLAINED EVERYTHING TO ME. THEY OFFERED SOME SUGGESTIONS FOR A FEW OTHER THINGS WE MAY WANT TO DO. THEY WERE ON TIME, AS WAS THE PERSON WHO CAME TO DO THE INITIAL BID. THE PRICE WAS VERY FAIR, AND I WOULD DEFINITELY USE THIS COMPANY AGAIN.