Brilliant Electric, Heating & Cooling Inc

ALL WORK WAS DONE WELL. WAS A LITTLE SURPRISED TO FIND I NEEDED TO PICK UP ANY PARTS THAT WERE NEEDED - I WOULD HAVE EXPECTED THAT TO BE THE COMPANY'S RESPONSIBILITY (THOUGH IT WAS PROBABLY CHEAPER FOR ME TO DO IT). DIDN'T CLEAN UP AFTER THE JOB WAS COMPLETED.

SINCE THE SERVICE TECHNICIAN WAS HAVING CAR TROUBLES, HE CALLED TO SAY THAT HE WOULD BE ARRIVING AN HOUR LATER THAN PLANNED. THAT WAS WELL APPRECIATED. AS FAR AS JOHN'S WORK ETHIC, HE ALWAYS MAINTAINED PROFESSIONALISM, AND WAS VERY PATIENT AND INFORMATIVE. MY EXPERIENCE WAS VERY GOOD, AND I WOULD GLADLY RECOMMEND THEM TO ANYONE IN NEED OF ELECTRICAL SERVICE.

VICTOR WAS FAIRLY ON TIME, RAN INTO BAD DOWNTOWN TRAFFIC. HAD NO CELL PHONE TO CALL ME AS HE HAD RECENTLY STARTED AT THE COMPANY. HE WAS CONFIDENT ABOUT THE WORK I NEEDED DONE. ONCE I AGREED TO GO FORWARD, THE JOB WAS DONE IN APPROX. 3 HOURS. EXTREMELY NEAT, VERY QUIET, JUST WENT TO WORK AND VOILA!

WHEN I CALLED TO MAKE THE APPOINTMENT THE WOMAN WHO ANSWERED THE PHONE WAS FRIENDLY AND HELPFUL. I WAS ABLE TO GET AN APPOINTMENT EARLY IN THE MORNING ON THE DAY I REQUESTED. THE TWO SERVICE MEN WERE SCHEDULED TO BE HERE AT 7AM AND ARRIVED ABOUT 7:15AM. I COULD NOT BELIEVE IT TOOK SO LONG TO COMPLETE THE WORK. ONE OF THE WORKERS WORKED ON THE SCONCES AND WAS DONE IN ABOUT 45 MINUTES. DURING THIS TIME THE OTHER SERVICE MAN WAS WORKING ON THE CEILING FAN. THEN BOTH WORKED TOGETHER TO COMPLETED THE FAN. IN TOTAL IT TOOK TWO MEN TWO HOURS (A TOTAL OF FOUR MAN HOURS) TO DO THE WORK. THAT MEANS IT TOOK THEM OVER THREE MAN HOURS TO INSTALL THE CEILING FAN AND PUT IN THE WALL SWITCH. I FELT THIS WAS TOO LONG FOR THE JOB BECAUSE THEY DID NOT NEED TO RUN ANY WIRES. I FELT THE COST OF $397 WAS UNREASONABLY HIGH. I COULD NOT BELIEVE IT WAS $52 JUST FOR THE WALL SWITCH. THEY DID OFFER TO SWEEP THE FLOOR. THEY LEFT MAY DIRTY FINGER PRINTS ON THE WALL AND CEILING.

REP WAS VERY PROFESSIONAL AND HELPFUL, ESPECIALLY BECAUSE I WAS NOT HOME AND ANOTHER PERSON WAS THERE, BUT I SUPERVISED VIA PHONE. IT WAS A PLEASURE TO WORK WITH HIM.

TECHNICIANS WHO CAME OUT TO GAVE US THE QUOTE WERE VERY KNOWLEDGEABLE AND COURTEOUS. ONCE WE RECEIVED THE QUOTE AND SELECTED THEIR SERVICES, WE REQUESTED THAT THE SAME 2 GUYS PERFORM THE WORK. THEY DID, THE QUOTE WAS REASONABLE, THEY SHOWED UP ON TIME, THE JOB TOOK ABOUT THE SAME TIME THEY ESTIMATED, AND THEY SEEMED HONEST ABOUT THE WORK PERFORMED.

THIS COMPANY IS THE BEST I HAVE EVER DEALT WITH. THEY WERE PROMPT, COURTEOUS, FRIENDLY AND WROTE DOWN EVERYTHING ON PAPER. I UNDERSTOOD EVERYTHING THEY WERE DOING AND THEY DID THE WORK WITH A SMILE. I CAN'T SAY ENOUGH GOOD ABOUT THIS COMPANY. I WILL DEFINITELY USE THEM AGAIN.

THE WORK DONE WAS VERY GOOD AND THE PRICE REASONABLE. THE WORKER WAS PUNCTUAL. THE ONLY PROBLEM WE HAD WAS WHEN WE DECIDED TO GET 200 INSTEAD OF 100 AMP SERVICE THE DAY BEFORE. I FIRST SIGNED QUOTE AND DIDN'T REALIZE IT SAID 100 AMPS INSTEAD OF 200. WE HAD INITIAL QUOTES THE WEEK BEFORE FROM ESG FOR BOTH FOR $1400(100 AMPS) AND $1600(200 AMPS). I CALLED AND ASKED FOR A FAX OF THE 200 AMP OPTION. WHEN I RECEIVED THE FAX IT SAID $1800 DUE TO A PRICE INCREASE OF COPPER.

THE CREW WAS KNOWLEDGEABLE AND WORKED EFFICIENTLY AND DILIGENTLY. THERE WAS A DELAY WITH SCHEDULING, BUT WAS COORDINATED. ESTIMATE WAS DETAILED AND THOROUGH. A PLEASURE TO WORK WITH.

THE ESTIMATOR (HESKIN) WAS TIMELY AND VERY PERSONABLE. THERE WAS NO PROBLEM REDUCING THE BILL WHEN WE FOUND (ON THE DAY OF THE JOB) LESS WORK WAS NEEDED TO BE DONE. IT WOULD HAVE BEEN NICE IF MR. HESKIN HAD BEEN PRESENT ON THE DAY OF THE JOB, BUT HE WAS ALWAYS ACCESSIBLE ON THE PHONE. THE CREW WAS GOOD AND MADE A GOOD EFFORT AT CLEANUP, BUT I STILL HAD TO CLEAN UP A COUPLE OF OVERLOOKED SPOTS. THEIR ESTIMATE WAS THE BEST OF TWO TAKEN.

GREAT SERVICE. TWO ELECTRICIANS CAME OUT ON TIME. THEY SURVEYED MY HOUSE AND COMPLETED THE JOB IN A TIMELY MANNER. THEY WERE POLITE THROUGHOUT AND CLEANED UP WHEN THEY WERE DONE. I WOULDN'T HESITATE TO USE THEM AGAIN. THE PRICE SEEMED A BIT ON THE HIGH END BUT I WAS EXTREMELY SATISFIED WITH THEIR SERVICE. SO NO COMPLAINTS ON MY PART.

They made a hole across the entire wall instead of going down to the basement. The technician left to get some supplies and he left his helper at my house for about 3 hours. This was very uncomfortable for me. I asked the helper to leave and when the technician came back I asked him to leave as well. I talked to the office and the owner followed up the next day. He arrived late. He told me that the technician told him that our basement was finished and that was the reason they did not run the line as instructed. I had to pay someone else to fix the drywall and finish the electrical work. They also put a scratch in my hardwood floor in the process.

THE ELECTRICIANS WERE PROMPT, AND POLITE. UNFORTUNATELY , THEY DIDN'T HAVE TWO GFCI OUTLETS WITH THEM, SO I HAD TO GO BUY SOME. THAT DIDN'T RESULT IN ANY OVERTIME, THOUGH.

THE WORKERS WERE ON TIME, VERY POLITE AND COURTEOUS AND VERY THOROUGH. I HIGHLY RECOMMEND THEM. I'M VERY PLEASED!

SERVICE TECHNICIAN NEVER SHOWED UP.

BOTH MEN WERE GREAT!! WOULD HIGHLY RECOMMEND THIS COMPANY.

EXCELLENT - ON TIME, PROFESSIONAL, EFFICIENT. FIXED A PROBLEM IN TWO HOURS THAT HAD FRUSTRATED OUR BUILDING FOR TWO YEARS.

I SET UP APPOINTMENT FOR FRIDAY AT 9:00 A.M.(TOOK TIME OFF FROM WORK SINCE ESG DOES NOT WORK ON WEEKENDS). THE ESTIMATOR NEVER SHOWED OR CALLED. I THEN CALLED THEM AND THE OFFICE PERSON WAS POLITE, TRACKED DOWN THE MAN, & SAID THEY HAD BEEN AT YOUR CONDO BUT NO ONE WAS HOME-WHICH WAS WRONG, OF COURSE, AND I ASKED WHY NO CALL WHEN IT WAS APPARENT THEY WERE LOST. NO RESPONSE, BUT HE WAS TOO BUSY NOW TO COME BACK. I DID NOT WANT TO TRY A RESCHEDULE, WITH ONE DAY ALREADY BLOWN. AS AN ASIDE, THEY ALSO CHARGE TO DO AN ESTIMATE; HOWEVER THEY MENTION IT UP FRONT, AND I WAS NOT CHARGED FOR THE MISSED APPOINTMENT.

I AM OVERALL VERY PLEASED WITH THE SERVICE I RECEIVED FROM ESG TODAY. THE ONLY SLIGHT DISAPPOINTMENT WAS THAT THEY HAD TO CANCEL THE INITIAL DIAGNOSTIC APPOINTMENT (FYI, $39 FEE FOR THIS WHICH THEY CREDIT TO ANY WORK YOU AGREE TO HAVE DONE) AND DIDN'T NOTIFY ME UNTIL THE TIME THE APPT WAS DUE TO START. THAT BEING SAID, THEY APOLOGIZED, WE RESCHEDULED AND FROM THERE ON, EVERYTHING WAS GREAT. THE ELECTRICIAN (JAVIER) ARRIVED EXACTLY ON TIME AND WAS PROFESSIONAL, POLITE AND FRIENDLY. HE WORKED EFFICIENTLY AND PROVIDED GOOD ADVICE FOR FUTURE PURCHASES OF LIGHTING FIXTURES. THE PRICE IS A BIT HIGH, BUT THE QUALITY OF SERVICE IS ALSO HIGH. THE OFFICE STAFF ARE COURTEOUS ON THE PHONE. LIAM, WHO DID THE DIAGNOSTIC APPT, WAS HELPFUL AND PLEASANT. AND AGAIN, JAVIER JUST DID A WONDERFUL JOB! I WOULD DEFINITELY RECOMMEND ESG FOR ELECTRICAL WORK.

THE COMPANY RETURNED OUR PHONE CALLS PROMPTLY AND THE TECHNICIANS SHOWED UP ON TIME. THE WORK WAS PERFORMED IN THE TIME WE WERE QUOTED. THE WORKERS WERE NEAT AND COURTEOUS. I WOULD USE THEIR SERVICES AGAIN.

VERY RESPONSIVE AND ON-TIME. AFTER THE ELECTRICIAN ARRIVED AND WE WALKED HIM THROUGH THE JOB, HE GAVE US A COUPLE OF DIFFERENT OPTIONS AS TO HOW TO BEST APPROACH OUR NEEDS/WANTS, AND WAS VERY SPECIFIC AS TO PRICE CHANGES. IN THE END, WE PAID EXACTLY WHAT WE WERE QUOTED, AND WE WOULD DEFINITELY HIRE THEM AGAIN.

EXCELLENT SERVICE. DISCUSSED ISSUE OVER PHONE, REPAIRMAN ARRIVED WITHIN 3 HOURS OF CALL, HAD ALL PARTS AVAILABLE ON TRUCK. WALKED THROUGH WORK, CONFIRMED THE PROBLEM AND PRICE, AND COMPLETED WORK WITHIN ESTIMATED TIMEFRAME (APPROXIMATELY AN HOUR).

GOOD COMMUNICATION. THE CREW WAS EASY TO WORK WITH, AND THEY WERE VERY COOPERATIVE AND FLEXIBLE ON THE JOB.

JOB 1: ON TIME. A LITTLE EXPENSIVE. THEY DID VERY GOOD WORK AND I WOULD USE THEM AGAIN. THEY STAYED EXACTLY TO THE QUOTE. JOB 2: MARIA, AT THE OFFICE, WAS VERY POLITE AND QUOTED ME A TIME, WHICH WAS KEPT. LUIS, THE ELECTRICIAN, WAS VERY POLITE AND COURTEOUS. HE KEPT ME INFORMED OF THE REASON I WAS HAVING THE PROBLEM AND WHAT HE COULD DO TO CORRECT IT. HE WAS EXTREMELY NEAT AND CLEANED UP AFTER HIS WORK. HE IS A VERY KNOWLEDGEABLE ELECTRICIAN.

JOB WENT WELL, HAD A LITTLE DIFFICULTY UNDERSTANDING THE REP, BUT HE DID A GOOD JOB.