Brilliant Electric, Heating & Cooling Inc

THEY WERE VERY NICE, CALLED AHEAD OF TIME TO LET ME KNOW HE WAS COMING EARLY. HE WAS VERY EFFICIENT, AND I AM VERY APPRECIATIVE.

I was very pleased with Electrical services. Victor arrived slightly late, but it is difficult to find parking downtown. He was very polite and thorough. He was able to provide the needed junction boxes and dimmer. I was aware of the initial and per hour charge so was not surprised at the overall cost, given the amount of work required.

VISIT FOR ESTIMATE WAS SCHEDULED PROMPTLY, AND ESTIMATOR ARRIVED ON TIME. WRITTEN ESTIMATE DELIVERED WITHIN 2 DAYS AND WAS THE MOST COMPETITIVE OF 3 BIDS. ONCE WORK DATE WAS SCHEDULED, WORKERS ARRIVED ON TIME ON DATE SPECIFIED. WORK TOOK 2 DAYS RATHER THAN THE 1 DAY ESTIMATED (ALTHOUGH WORKERS STAYED UNTIL 8 PM TRYING TO FINISH ON TIME). WORK COMPLETED EFFICIENTLY & WORKERS WERE POLITE AND FRIENDLY. WORKERS ALSO CLEANED UP WORKSPACE (INSIDE & OUT) AFTER JOB WAS COMPLETE.

WORK DONE LATE AUGUST. LOTS OF DOUBLE TALK FROM THE OWNER, TOM, WHEN HE CAME OUT. WE WENT THROUGH EACH ITEM AND I ASKED WHY ALMOST EACH TASK LIAM ESTIMATED (FOR $39.00 FEE) HAD A PROBLEM THEY COULDN'T SOLVE OR NEEDED TO BE REVISED AND THE PRICE INCREASED. NOW, 80% OF THE ELECTRICAL WORK (AS OF NOVEMBER) DOES NOT FUNCTION ANYMORE. I CALLED THEM AND NEVER WAS CALLED BACK, SO I AM HIRING A MORE REPUTABLE FIRM.

WORK DONE LATE AUGUST. LOTS OF DOUBLE TALK FROM THE OWNER, TOM, WHEN HE CAME OUT. WE WENT THROUGH EACH ITEM AND I ASKED WHY ALMOST EACH TASK LIAM ESTIMATED (FOR $39.00 FEE) HAD A PROBLEM THEY COULDN'T SOLVE OR NEEDED TO BE REVISED AND THE PRICE INCREASED. NOW, 80% OF THE ELECTRICAL WORK (AS OF NOVEMBER) DOES NOT FUNCTION ANYMORE. I CALLED THEM AND NEVER WAS CALLED BACK, SO I AM HIRING A MORE REPUTABLE FIRM.

VICTOR PROVIDED EXCELLENT SERVICE, THE TOTAL JOB COST 60% LESS THAN OTHER BIDS, VICTOR PAID CLOSE ATTENTION TO THE WORK REQUESTED, AND HOW I WANTED IT EXECUTED.

WORKING WITH ELECTRICAL SERVICES GROUP WAS A REAL PLEASURE. WE HAD A WIRE SHORT OUT AT A SWITCH IN THE KITCHEN AND CALLED THEM TO COME OUT AND FIX IT. THEY WERE VERY RESPONSIVE AND ARRIVED WHEN PROMISED. WHEN THEY STARTED TO FIX THE SHORTED WIRES, THEY FOUND THAT THE WIRING IN THE ENTIRE APARTMENT WAS BRITTLE AND NEEDED TO BE REPLACED (THE BUILDING IS 70 YEARS OLD WITH THE ORIGINAL WIRING). THEY SHOWED US THE PROBLEMS AND WE AGREED WITH THEIR ASSESSMENT. THEY BEGAN THE WORK AND DIDN'T STOP UNTIL THEY FINISHED, WHICH WAS 10:15 IN THE EVENING. THEY ARRIVED AT NOON AND WORKED STRAIGHT THROUGH, WITHOUT ANY BREAKS, SO THEY COULD GET OUR POWER WORKING BEFORE THEY LEFT. BOTH OF THE TECHNICIANS WERE VERY POLITE AND PROFESSIONAL. THEIR WORK WAS ALSO VERY PROFESSIONAL. THEY NEVER TRIED TO RUSH THROUGH THE JOB OR COMPLAIN THAT IT WAS GETTING SO LATE. WE WILL DEFINITELY CALL ELECTRICAL SERVICES GROUP TO DO ALL OF OUR ELECTRICAL WORK.

OUR OVERALL EXPERIENCE WAS GREAT, AND WE PLAN ON USING THIS COMPANY AGAIN FOR ALL OUR ELECTRICAL NEEDS. VICTOR WAS PROMPT, KNEW HOW TO TROUBLE SHOOT TO FIND OUT THE SOURCE OF THE PROBLEM, FINISHED THE JOB WITHOUT HASTE, COMPLETELY AND EVEN OFFERED TO CLEAN THE AREA THAT WAS LEFT WITH THE OLD WIRES. PROFESSIONAL AND REASONABLY PRICED.

I HIGHLY RECOMMEND THIS COMPANY! GREAT EXPERIENCE ALL AROUND. YOU PAY $195 FOR THE VISIT (MINUS 15 FOR ANGIE'S LIST, SO 180), WHICH GIVES YOU THE ELECTRICIAN FOR 1.5 HOURS. THE PRICE IS A BIT HIGH, BUT THE QUALITY IS WELL WORTH IT. VICTOR WORKED EFFICIENTLY, THOUGH I FELT CONFIDENT HE PAID ATTENTION TO DETAILS. HE WAS VERY FRIENDLY AND PROFESSIONAL. DIDN'T MIND WHEN I ASKED HIM TO CHANGE THE POSITION OF THE FIXTURE AFTER THE INITIAL PLACEMENT. OFFERED TO CLEAN UP AFTER. YOU WILL NOT BE DISAPPOINTED.

THIS COMPANY PROVIDED EXCELLENT CUSTOMER SERVICE BOTH PERSONALLY AND PROFESSIONALLY. BEGINNING WITH TOM HESKIN, THE MANAGER, WHO CAME TO EVALUATE THE JOB, CONTINUING WITH HIS EXCELLENT PHONE/OFFICE STAFF, ANA AND MARIA, AND THEN TO ALL OF THE TECHNICAL GUYS WHO COMPLETED THE WORK, I COULDN'T HAVE BEEN MORE PLEASED. THIS COMPANY WILL ALWAYS BE MY FIRST CALL FOR ELECTRICAL WORK.

THEY PROMPTLY RESPONDED TO MY EMAIL AND SCHEDULED AN APPOINTMENT. A WRITTEN ESTIMATE FOR THE WORK WAS PROVIDED. ESG FOLLOWED UP AFTER THE ESTIMATE AND EVEN OFFERED ME 5% OFF THE WORK. I DID NOT CHOOSE TO WORK WITH ESG BECAUSE A I RECEIVED A QUOTE FOR THE WORK THAT WAS NEARLY HALF THE AMOUNT QUOTED BY ESG.

I HAD PREVIOUSLY CALLED THREE OTHER COMPANIES WITH NO RETURN PHONE CALLS OR MISSED APPOINTMENTS. FROM MY FIRST CONTACT ON THE PHONE WITH ELECTRICAL SERVICES GROUP, I RECEIVED THE BEST SERVICE & COMMUNICATION. MARIA WAS VERY ACCOMMODATING TO MY DIFFICULT SCHEDULE AND FOLLOWED UP WITH ALL MY QUESTIONS. VICTOR CAME OUT ON TIME, WAS VERY FLEXIBLE WITH THE DIFFERENT PROJECTS I HANDED TO HIM. HE WAS ABLE TO FINISH 3 PROJECTS (WHEN I WAS UNDER THE ASSUMPTION THAT HE WOULD ONLY BE ABLE TO DO ONE), PLUS HE TOOK THE TIME TO CHECK TO MAKE SURE THAT ALL THE ELECTRICAL WIRES WERE FUNCTIONING IN THE ENTIRE BUILDING. EXCELLENT SERVICE.

EXCELLENT SERVICE. VIC WAS ON TIME, FRIENDLY, POLITE AND WORKED QUICKLY. EXPENSIVE BUT PROBABLY NO MORE THAN ANY OTHER COMPANY.

ALL WORK PERFORMED AS SPECIFIED AT PRICE QUOTED, TIME REQUIRED.

THE COMPANY RESPONDED QUICKLY TO MY CALL, AND CAME OUT EARLY THE NEXT MORNING. REPLACED MY DIMMER WITH A BETTER ONE, AND EXPLAINED TO ME THAT I HAD TO MUCH WATTAGE GOING TO THE SWITCH. VERY PROFESSIONAL, AND PLAN TO USE AGAIN IF THE NEED RISES.

JOB 1. THEY WERE GOOD AND EVERYTHING WAS FINE. JOB 2. VERY PROFESSIONAL.

THEY CAME OUT TO DO AN ESTIMATE AND THEY CHARGED US $40, BUT ALL THEY DID WAS LOOK AROUND AND GIVE MY HUSBAND A VERBAL ESTIMATE. HE HAD TO INSIST THEY WRITE THEIR ESTIMATE DOWN. (THEY DIDN'T WANT TO) THEY TOLD US THAT IF WE WANTED TO GO WITH THEM THEY'D SEND SOMEONE ELSE OUT, AT A LATER DATE, TO WRITE UP A DETAILED PLAN. I THOUGHT THAT WAS THE WHOLE PURPOSE OF THEIR FIRST VISIT AND THE $40, SO WE FELT LIKE WE WASTED OUR TIME AND MONEY ON THESE GUYS. THE OTHER TWO ANGIE'S LIST ELECTRICIANS, WHO CAME OUT, DID A FREE ESTIMATE AND THEY WROTE UP A DETAILED WORK PLAN SO WE WERE SURE ABOUT WHAT THEY WERE QUOTING US.

LIAM, THE ELECTIRICAN, WAS PLEASANT AND COMPETENT. THE PRICES QUOTED SEEM VERY FAIR. WE HAVE NOT YET DECIDED WHETHER WE ARE GOING TO GET THE WORK DONE RIGHT NOW, BUT WHEN WE DO, WE PLAN TO GO WITH ESG.

WORK WAS DONE IN A VERY REASONABLE TIME FROM TOM HESKIN GIVING ME A QUOTE TO WORK BEING COMPLETED. THERE WAS SOME FLEXIBLILITY INVOLVED BUT THIS WAS NOT A MAJOR FACTOR WITH THE JOB. I AM PLEASED WITH THE ENTIRE PROJECT. DID HAVE TO CLEAN UP SLIGHTLY AFTER WORK WAS COMPLETED.

FOR TWO 7 A.M. APPTS. ELECTRICIAN CALLED TO SAY HE WOULD BE AN HOUR LATE WHICH WAS UNACCEPTABLE. THE THIRD TIME THE COORDINATOR SAID SHE WOULD MAKE SURE HE WOULD GET TO MY PLACE ON TIME - WHICH HE DID. THE WORK TOOK LONGER THAN I ANTICIPATED SO I HAD TO LEAVE AND SCHEDULE A FOLLOW UP 7 A.M. APPT. THAT APPT. THE ELECTRICIAN CALLED IN THE MORNING TO SAY HE WAS SICK. THE NEXT TIME HE ARRIVED ON TIME. AT THE END OF THE APPT, WHEN IT CAME TIME TO BILLING HE TRIED TO CHARGE ME FOR TRAVEL TIME FOR THIS FOLLOW UP APPT. I REFUSED TO PAY BECAUSE I HAD TALKED TO THE COORDINATOR THE DAY BEFORE TO GET AN ADDITIONAL DISCOUNT ON TOP OF THE $15 COUPON FOR ALL OF THE SCHEDULING PROBLEMS. SHE GAVE ME AN ADDITIONAL $15 OFF AND MADE NO MENTION ABOUT CHARGING ME TRAVEL TIME. I HAD TO SCHEDULE ONE MORE 7 A.M. APPT. BECAUSE ONE OF THE 3 WAY DIMMER SWITCHES WAS WIRED INCORRECTLY. HE ARRIVED ON TIME AND THERE WAS NO ADDITIONAL COST FOR THIS. ALL IN ALL THEY INFORMED ME AND FINISHED THE JOB.

OVERALL GOOD EXPERIENCE AND WOULD HIRE THEM AGAIN. THE SECOND ELECTRICIAN CAME OUT ON SHORT NOTICE AND WAS VERY THOROUGH IN ATTEMPTING TO IDENTIFY SOURCE OF OUR PARTIAL POWER OUTAGE. TURNED OUT THAT COM ED HAD TO REPLACE A FAULTY CONNECTOR AT THE POWER SOURCE.

VERY PROFESSIONAL. HE KNEW WHAT HE WAS TALKING ABOUT AND DID THE WORK.

VICTOR AND ARTURO WERE ON TIME, POLITE, PATIENT WITH THE PARKING CHALLENGES, EFFICIENTLY DID THE NEEDED WORK AND GENEROUSLY LOOKED AT A BATHROOM PROJECT TO ADVISE ME IN WHAT SEQUENCE TO DO THE LIGHTING. I WILL CALL THEM BACK SOON TO DO THIS SECOND PROJECT.

MY OVERALL EXPERIENCE WAS GREAT. TOM SET UP A TIME TO MAKE AN ESTIMATE QUICKLY, AND GAVE US INPUT AROUND EXPANDING CIRCUITS OR GOING TO A 200 AMP BOX.

I CALLED THEM ON THE PHONE, AND THE SCHEDULING WAS VERY EFFICIENT. THEY CAME IN THE NEXT DAY AND IT TOOK THEM LESS THAN 1 HOUR (FOR 2 PEOPLE). THEY ALSO WAIVED THE 1.5 HOUR MINIMUM. FINALLY, I GOT A $15 ANGIE'S LIST DISCOUNT. THEY DID A NICE JOB, AND I WOULD USE THEM AGAIN.