Brilliant Electric, Heating & Cooling Inc

They were very prompt and professional. They were courteous. The only problem was that they have a 1.5 hour minimum charge whether it takes them that long or not.

Arrived right on time. Service man very polite and informative. Service performed professionally.

Great experience. They squeezed us in with our emergency and the electrician was knowledgeable and sorted out our problem.

They called 15 minutes before to say they were coming, were very clean and polite, listened patiently, and gave several recommendations on how the disposal could be installed. Pricey, but prompt, polite, and pleasant.

George was very competent, and we were especially pleased with the work he did hiding all the cables from our new television in the ceiling. We had one issue regarding the canister light- he had it working while he was there, but later, after he left, if was out again. The company put us in touch with George who talked my husband through the necessary steps to get the light working properly. The light now works, and in terms of payment for his work, George said he only spent five minutes working on that light. That seemed like a short time to us, but we did not pursue the matter further. If the light malfunctions again, then we'll call the company to resolve this. They are a very accommodating, no hassle, pleasant company to deal with. This was a good referral.

The electrician was punctual, knowledgeable, and pleasant, and the people who worked in the office were helpful and friendly.

Service tech called to say he was running a few minutes late (before he was actually late). Also advised us to buy our own outlets to save money, which we did. He wore booties over his boots in the house to protect carpet. Good overall experience. I would use again. I'm sure there are cheaper options, but was worth the money.

I was happy with entire experience.

Punctual and professional. Very considerate and concerned about doing a good job. Company customer satisfaction follow-up call was appreciated. I will hire this company again for renovation work.

Very professional, showed up on time (called me before they came, so I could leave work and get there and not sit around waiting). Very good quality work; helped clean up afterward, too.

Dorin was on time, polite, and worked efficiently. Everyone I dealt with was friendly, professional, and helpful. I would use them again for future work.

ESG responded quickly to our request for a consultation, and Tom arrived as promised, providing clear information about the work that needed to be done and the cost. The technician, Dorin, also arrived as promised, was very polite, completed all the work on time, consulted with us throughout, and was courteous to our home and belongings. He worked hard. The entire process from the initial phone call to the completion of the work took only about five days. The price was perhaps a bit high, but we were willing to pay for the quality of the work and the customer service. We would definitely use this company again.

I was quite suprised at the price for materials. 20 feet of wire for each of the 3 rooms and 3 boxes for the ceilings cost almost $500! After speaking with other professionals, the resounding reply was that the materials were WAY overpriced.

The electrician was prompt, thorough, and explained each of the three issues carefully along with what needed to be done. He completed the work in a timely fashion and was courteous and efficient. One item did not need to be done and was perfectly safe the way the fuse box had been wired before. He assured us that the wiring was safe and there was no need to spend more money chasing an issue that did not need to be addressed. The person who made the appointment on the phone was very professional and courteous as well. I was very satisfied with this company.

They were able to come out within a week of my initial call. Polite on the phone and were familiar with the type of work we were asking to be completed. The electrician completed the work while I was not at home. Electrical Services Group followed up with a phone call to see if we were satisfied.

They charge $39 for an estimate / consultation, which will be applied to the invoice. I understand their time is valuable, as is mine. I would have no problem with this policy if the work was minor. Unfortunately, I don't think this job is minor. They are the only electrical company that I've contacted from Angie's List that has this policy. I wanted them to bid the job based on the ratings and I'm a little disappointed in this upfront charge.

Outstanding. The electrician was ontime, courteous, and performed the work in a timely manner. Everything worked the first time. I was very pleased with the service.

THE TECHNICIAN DID A THOROUGH JOB OF FINDING PROBLEMS WITH THE ELECTRICAL. THE PROBLEMS WERE ORIGINALLY FOUND FROM AN INDEPENDENT HOME INSPECTOR WHICH AGREED WITH TECHNICIAN'S EVALUATION. TECHNICIAN DID A PROFESSIONAL, CLEAN JOB!

Very happy with the prompt and professional services of ESG's technician.

He was on time and very professional. It took him some time to assess the issues with the 1st floor unit and he initially charged me and extra $85 for one hour's worth of work that he only did 20 minutes of, but then reduced the price. He also showed me how to obtain a part on my own and said that it would save me money.

Mixed emotions. Two man team came out Friday. Nice guys, cleaned up after themselves, etc. After they started working the house lost power several times. I was told our existing panel (installed 1978)was in the process of going bad. About noon I asked if they should stop working and replace the panel. The answer was no, it would be ok, they'd finish up and provide a quote for another day. Within 20 minutes of the electrician's driving away (and $1400 bill) the breakers started tripping. Eventually 1/2 the house lost power. Long story short, Tom sent someone out Saturday to bypass the main breaker and Monday the panel was replaced. On one hand Tom's team did work as requested. Old panel failing was not their problem. At the same time I can't help be disappointed everything seemed worse after they left Friday. I suspect that if they had stopped when they began having problems with the panel and replaced it then, my bill would have been less than it ended ($4000). All's fine.

The electrician was very punctual, polite and easy to work with. We'd definitely use them again.

During the installation of our new roof, roofers pinched some wires already in disrepair, temporarily shutting down the electricity to our townhouse and destroying the wiring to our air conditioner. This repair job was difficult to schedule b/c out rooftop is only accessible through a neighbor's home. Electrical Services office staff and George (the electrician) were amazingly responsive and flexible in getting this scheduled as quickly as possible. They even rearranged scheduling on their end to make it happen. George completed this 4-hour job on time. He wore shoe covers in my house (which I love!) and was courteous and thorough. It was a pleasure to deal with Electrical Services Group and I will employ them, with confidence, for all future electrical projects.

They came with standard switch plates in a single color inappropriate for older homes and said other choices would have to be ordered but this information could have been given ahead of time so customer had time to choose and order alternatives. Also, one ceiling light had a dimmer which seemed to have a mind of its own. The technicians did not explain the working of the switch-activated dimmer, and did not offer to make adjustments when there seemed to be signal interference. Only by telephoning the manufacturer did we find out how to adjust the settings.

It took a while to get an appointment and there were a couple reschedules, but once the job was started, electricians were prompt and polite.