Brilliant Electric, Heating & Cooling Inc

Arrived a little early for appointment. Was unable to do the requested work as my circuit breakers were at capacity and it would be a very involved/expensive project to add additional breakers. Only charged me for the diagnostic call. I had been quoted a price of $195 for the first hour and a half and $86 per hour after that.

THIS CO BEGINS THE WORK BEFORE GETTING THE PERMIT. THE MANAGER MR. THOMAS P. HESKIN DID NOT WRITE THE CONTRACT, HIS EMPLOYEE DOES. HE WILL TRY TO CHANGE THE CONTRACT AFTER THE WORK HAS STARTED, WITH HOT TEMPER. HE WILL TWIST VERBAL CONVERSATION. HE WILL ASK FOR THE CHECK AS SOON AS THE WORK IS DONE, BEFORE THE CITY INSPECTION IS APPROVED. PLEESE CALL THE GORTON GROVE CITY HALL IF MORE INFORMATION IS NECESSARY. I WOULD LIKE TO KNOW HOW THIS COMPANY IS ON THE LIST.

Intercom system wasn't working for all units. Guys came out to look at the problem, ordered the parts, and then came back in a few days to install everything. Took the time to make sure all the settings were to our liking (buzz duration, volume, etc.) Not sure the entire panel needed replacing (hard to believe,) so maybe we overpaid, but the end result is that the intercom system has been working flawlessly since they performed their work.

They are professional, courteous, clean, and neat.

Great! Easy to make appointment. Victor came when scheduled, and was friendly, clean, and overall excellent. You pay the flat rate for the first block of time and the tech will do whatever you need.

Easy to work with; no delay in appointments. Quality work as far as I can tell (I'm no expert). Excellent customer service. When an issue arose about an error in the contract (the electrician thought he had eight rather than eleven lights to install), the firm agreed to perform the work at the agreed-on price nonetheless, especially after I mentioned Angie's List! Would happily use this contractor again.

We continue to have excellent service from this company. Our technicians, George and Eugene, were pleasant and extremely efficient, working quickly and neatly in both locations. They were on time (and called ahead), put down drop cloths at both sites, did not waste a single minute, completed the work perfectly, and didn't leave one speck of dirt behind. This is a very professional company and we will use them for all of our electrical needs.

I like these people. All of their crews have been polite, either on time or called to let me know they were running late. They did the work in the time estimated, and cleaned up afterwards. I'm not sure how they rate on price. My only other experience with an electrician was outrageous compared to this company, so I would guess they are good. But we did not ask for competitive bids on either project.

The actual services performed were excellent and to my satisfaction. But because of the damage done to walls one of these guys said he did drywall work on the side. I of course needed the holes fixed so I was interested. The jerk never called. Typical contractor bull.

Gheorghe called prior to arrival, showed up on time, and kept me informed every step of the way. He discussed the proper height of one chandelier with me and explained an issue with our sconces. When the dining room chandelier proved too heavy for a one-man installation, he called another electrical services electrician who arrived promptly to help. My painters had previously covered over the ceiling box in the master bedroom, and the electricians located the box and installed the fan. I have other light fixtures on order and will call Electrical Services Group again.

They examined the circuit box and tested the wiring and circuit breakers with all lamps and other electrical items in my apartment on. They tested wiring and wall outlet used for the A/C in question. They tested the A/C plug, exterior wiring prior to removing the A/C housing. They went the extra mile, took a look at the machine itself and diagnosed that. Just call them!

Office staff very helpful-listened to my needs and scheduled service promptly. Called to follow-up as needed. Almost two full days of work. George and Eugene were very thorough. Explained problems and reviewed corrections or changes before leaving. Estimate provided before work done. Pricey.

Excellent experience. I was worried about how our house had been wired and was expecting bad news. Dorin was polite and professional, fixed a few little things that needed tweaking and reassured me that the overall picture was good. He also did not charge me for the full first hour fee, which I very much appreciated and which will ensure that I will use them again when I need electrical work done. My one and only complaint is that he was two hours early and did not call to let me know. I really wanted to sleep in that day!

WITHIN A MONTH AFTER THAT A HANDYMAN WAS OVER AND HE NOTICED THE SAME BURNING SMELL COMING FROM THE DINING ROOM AREA. HE REMOVED AND INSPECTED THE DIMMER SWITCH AND WIRES AND IT LOOKED AS IF THERE HAD BEEN A FIRE. THE DIMMER BOX WAS CRACKED AND BURNT AND PIECES HAD BROKEN OFF. IT APPEARS THAT AT MINIMUM ESG MISDIAGNOSED THE SOURCE OF THE BURNING SMELL, WHICH COULD HAVE HAD DISASTROUS CONSEQUENCES. HE FURTHER NOTED INCONSISTENCIES IN THE WAY THE WIRE REPLACEMENT/ WRAPPING WAS DONE, SEEMING TO REFLECT THAT ONE OF THE TWO ELECTRICIANS HAD DONE A "SLOPPY JOB". I CONTACTED TOM HESKIN BY EMAIL AND HE REPLIED WITH A LETTER DISAVOWING ANY RESPONSIBILITY. HE ALSO SAID THAT THE DIMMER WAS PROBABLY UNDERSIZED FOR THE LOAD, WHICH THE ELECTRICIANS HAD NOT MENTIONED. IN A SUBSEQUENT PHONE CONVERSATION WITH MYSELF AND MY HANDYMAN, MR. HESKIN HAD A RUDE AND UNPROFESSIONAL TONE. HE SAID THE HANDYMAN'S COMMENTS WERE INVALID BECAUSE HE HAD NO FORMAL TRAINING AS AN ELECTRICIAN.

Very professional, prompt. The quote was very fair given other quotes. The service was schedule quickly after the quote, and the men that did the work were great. Very happy with the result.

ESG's technician showed up early, assessed a complex problem, and explained several options. The electricians were professional, polite, and cleaned up after themselves. The work was not cheap, but I could see the difficulty of an old building, and this repair was beyond the abilities of a previous electrician.

The electrician was running 2 hrs late and I needed to call to check on time, but once he got there, he was nice and efficient.

Very positive experience. The guys came out at the exact time they promised. They inspected our non-working fixture, found it broken, drove out to the hardware store to buy us a new one, and installed it. All this was done efficiently and at a reasonable cost.

I spoke to Anna to schedule an appointment for service. She thoroughly explained all fees and was able to accommodate my scheduling request. The office called a week prior to the appointment and rescheduled the technician's arrival time, which was OK because of the advanced notice. Dorin called us the morning of the appointment to confirm, arrived on time and quickly assessed the problem. He was courteous and professional. He also cleaned the area upon completion.

I thought they were a little pricey. But generally they were good and I have no complaints.

First of all-nice guys, good work. But if you are a homeowner, you will get hosed. I needed a simple reworking of some existing wiring in my rehab and wanted an electrician to do it right. First visit, 2 guys, for assessment, 1 hour-$195. They were not there to work, so why do I pay for two guys (electrician and apprentice)? They estimate 3-4 hours, come back the next week, end of the day. The work is essentially done in 2 hours, but they milk it for three. I'm not being crabby-I used for work for a contractor, I know what it looks like. It was the last stop of the day, and it was going to last until four no matter what. They also tried to say they had arrived earlier, but had called when they arrived so the time was recorded. I even supplied all of the switches, outlets, and boxes--still hit w/ $165 in supplies. For 10 ft of pipe, a few connectors, and 15 ft of 3-wire @ $3 per foot per wire! So 3-wire bx=$9 ft! Markup, sure, but this is crazy--500' of 12g wire is about $70=21x markup.

Doran did excellent work; had creative work-around solutions. Mike was very responsive and pleasant. They both did excellent work on the hottest days of the summer! When we found one thing left undone, they came and took care of it in timely manner. We wished Tom (the owner who did the initial consult) to have a more courteous and helpful disposition and not simply worry about how long the job is taking.

This company responded so fast to my inquiry that it made my head spin. I called on a Wednesday morning, they came that afternoon to inspect the house and showed up on Saturday morning to start the project. They did this work on one of the hottest weekends of the summer but got the job done. I know the price was a little high but I also know I paid for good work done in a timely fashion (and I did not miss any time at work) with enough people to get the job done in two days - they started at 6:30 AM on Saturday and were finished by 4:15 PM pm Sunday. The crew was friendly, worked hard, and responded to my questions and comments. They did their best to keep the house neat even though they had a hard job wiring this 81 year old house. They cleaned up after themselves and took the trash out to the alley. I will use this company again if there is ever a need to do so.

The electrician was very polite and nice. He had to run off to another appointment; maybe he thought this job would take less than 3 hours. He forgot to give me the Angie's List discount, but we will get the discount when he comes back to do more work (eventually). He did a good job!

ESG was able to determine that an outage we were experiencing was due to a Com Ed problem and not with our house. They were prompt, polite and thorough. Despite Com Ed's assurances that there was a short in our house, ESG found that the problem was not on our end. We will definately use them again.