Brilliant Electric, Heating & Cooling Inc

Bill Carter came out and discussed the options and gave me an estimate promptly via email. Bill was sensitive to my time and financial constraints. Compared to the other bids I received, I felt that Bill was very knowledgeable about the electrical code and what ComEd would accept. He suggested what he felt was correct, rather than what was easiest. Bill estimated that the job would take 1.5 days with two guys. The guys were on time both days and worked diligently, only taking a short lunch break. They let me know exactly when the power would be off and for how long. They ran into some difficulty on the second day and instead of half a day they stayed until almost 7PM. Again, they worked very hard and kept me well informed. I have an old house so I'm not surprised the job took a little longer. They explained what they had done and cleaned up after themselves. They did a very professional job.

They came at a little after 7 in the morning and it took the two workers a little more than half the day to do the work. They were polite and wore covers over their shoes inside to keep from tracking dirt in the house.

We needed an alarm serviced-and although they were unable to perform part of the service, they called me two days later and told me they'd contacted the manufacturer to see if they couldn't help me with the 2nd problem. I was shocked that they did this-clearly above and beyond. I would definitely recommend this service.

Everything has gone well. They have been very, very good.

Very pleased overall. Tom gave us a quick estimate, did the job on time; very courteous, careful, and thorough electrician; well worth the money. Even though we live in Chicago, the service was excellent. We have other electrical jobs ahead and will certainly call them.

The gentleman that came out was right on time and did a good job. I was pleased with the service. The cost is in line with what other companies charge, but I did think it was a little high.

We've used ESG before and will continue using them. They are professional and responsible and right on time and appear to do good work.

I had an emergency in my coach house. I tried the Electrical Service Group but it was a Friday evening and they were not available. I used an electrician from the yellow pages who came, didn't do anything much and overcharged me. Next day I called the Electrical Service Group people, and their electrician showed up promptly. He couldn't locate the problem but assured me about the safety etc. and returned on Tuesday with another electrician to troubleshoot and fix the problem. It took them about an hour and half; they found a short in one of the lines and repaired it. The charges were very reasonable particularly compared with the charges of the other electrician.

WE were very satisfied with the service. They were quick and neat and they got the job done the way I expected them to and it was well done.

My experience with them overall was an A experience because the estimator was knowledgeable and professional. He seemed to overstate the difficulty of the project but in the end I think he was probably right on.

Impressed with our electricians knowledge and helpfulness. He told us that the dimming lights were not a cause for worry and the only solution would be expensive.

We used personal recommendations and Angie's List to get contractor leads. As with most condo building repairs, this process takes time. The ESG estimator Bill was one of the most professional and honest we had examine the damage. He didn't flinch at the scope of the work. We were about to go with ESG for the repairs anyway, when ComEd put us in a time bind to get repairs done (long story). Bill went out of his way to get us a revised estimate with overtime and ensured he could get a crew out that night we needed the work done. The ESG guys were working at dusk and got our main riser fixed. Not an easy task considering the weight and length of the pipe. The entire crew was very pleasant and professional. ESG came out a week or two later to finish the other conduit repairs. Overall, we are very happy we went with ESG. The service was fantastic and the price was very reasonable for the work we had done. Prices weren't that much different than other contractors we looked at, and the quality of work and the exceptional service provided the ultimate value. This project was one where Angie's List really paid off. Much better than just picking a contractor out of the phone book. The awards that ESG has received from Angie's List are deserved and they acknowledge these honors and live up to them. Big or small, definitely look at ESG for your electrical projects!

The entire process went smoothly. Polite/on-time estimator who followed up with me 1-week after the quote. The electrician was professional and walked me through a few things after the installation. I received a follow-up call a few days later from the office to make sure I was satisfied. I might have found someone a little less expensive, but I was happy with the experience. I will use them again.

They were a very good company and did a good job. They came back out 8 months later to do repair some things and didn't charge us extra for it. I would highly recommend them.

All scheduled work was completed on time and was well done.

I called ESG when I couldn't get my regular electrician to do the work promptly. ESG responded quickly and made arrangements with my tenant to get into the unit. We had a little miscommunication about whether to fix the fixture or replace it, in that I wanted a recommendation for replacement before the replacement happened. When I was surprised that the fixture had been replaced without consulting me, I called ESG. They looked into the matter, assured me that replacement was the best solution, and apologized for the mess-up regarding my instructions. I appreciate their getting back to me so quickly and for apologizing. I am trusting that their electrician did the right thing based upon ESG's reputation and their honest dealings with me.

Quality of work was good. The door is working fine. My issues are with the pricing of the work. 1. Before the 1st visit, I explained to the office staff that the door was not aligned properly and that the entire security gate was not working properly. They assured me that this would not be a problem and that the technician could do it all. They sent the technician out, and he said he recommended that we not work on the door until the alignment issue was fixed. He said that he did not repair the door alignment. Then they charged me for the visit which I did not think was fair. After complaining, I had this service charge waived, only after agreeing to use them for the upcoming service. 2. When the gate was repaired, the technician came out and determined what was needed for the job. This took about 30 minutes. He then left and did not return for over 2.5 hours. Eventually I called the office and told them that I had to leave the house to get back to work. Upon returning the technician completed the work. Unfortunately I was charged for 3.25 hours of service. I could be wrong here, but it does not seem right to bill the customer for the excessive amount of time that it required to find the replacement part. I complained about this over charge, but to no avail. I was told that this was normal practice for electrician service billing.

They were very professional, prompt and thorough.

He spent a great deal of time assessing the situation and explained in detail the situation and problems that might arise. He was very polite and professional and I was impressed how much time he spent on a free consultation. In the end, we elected not to have the work done, but I would definitely call this company in the future.

They had to find and replace the original wiring which was underground and not in a pipe and not grounded. It required a lot of trenching around tree roots and along the fence line. They did it so that they did not kill any grass. To protect the bushes along the fence, they tied up each bush so that they were away from the work zone. When George and Eugene were finished, it looked like no one had been here. They worked for 8 hours straight - no goofing off, just work. It was a pleasure having them here.

They were great and they were very professional. I think it was expensive but I feel that I got my moneys worth from their services. I tried to fix it myself but I didn't have access to the actual intercom and this company knew where to go to get the part.

Outstanding. Electrician had to go pick up a new plate for the door and did not charge us for the travel time. Much appreciated! I would highly recommend.

Arrived on time and had to crawl in the attic to fix one of the fans. Cleaned up all the mess and the fans look great.

Was somewhat late in arriving but called immediately to report delay of about 30 minutes. Person who performed services was professional and immediately checked the circuit breaker panel where he tightened all connections and replaced a defective breaker. He also noted a problem with the connection from the outside meter to the panel. Also checked a ceiling light and fan which is now working, but he indicated that a socket was bad and probably would necessitate replacing the fixture in the future. Other electrical outlets were checked and repairs made as necessary.

George the technician trouble-shot the electric-eye problem and discussed some alternative approaches for fixing it. I decided to do the rewiring, a more expensive approach but one which should lead to trouble free operation for many years. Because of the wiring, a second technician (Eugene) joined the job. The two of them worked efficiently to accomplish the move, calling me out to discuss the situation once or twice. Now the electric-eye works as it should and our back step lights go on and off with the change of daylight as desired.