Bob Jaacks Rustic Wood Fencing & Decks

Getting an estimate for the work was an easy phone call. Crew arrived on time. They worked in the rain. The project was completed promptly. This is the third time i have hired Bob Jaack's Rustic Fencing. I will do so again.

I went out to check periodically to see how it was going. Everything seemed to go according to plan. On one such look see I noticed a board had cracked when the nail holding that section to the post was driven in. I asked the worker if he was going to change that section out and he said yes. Later I saw that it had been. Everything went according to my wishes. When done the installers cleaned everything up and left. No problems!

Very good experience. Technician was on time, very professional and fixed everything quickly.

Great experience. They were prompt with a quote. Installers were on time and very professional.

The team started on time and did an excellent job. Although the project was estimated at 1 day, it ended up being 2 days. However the results are great. Very happy with service and end product. Very friendly staff and Rudy (sales) provided excellent suggestions on the fencing type and placement. Would strongly recommend for any future projects.

I received quotes from a couple of providers and Bob Jaacks Rustic Wood Fencing was a bit higher. I shared with them the other quote I had from TruLink and Gina was able to come down a bit. Even though I was operating with a tight budget, it was close enough that I preferred to use a local business over a national chain. Gina was very patient as we went back with questions and adjustments to our initial bid several times before the install. Ultimately, Gina met all our requirements and delivered as expected. One situation worth noting is that some of my back and forth with Gina was around the topography of my yard. I had bushes and a tree very near my lot line and sent her photos to ensure the fence could be installed behind the existing greenery. She told me that they would not be able to do any landscaping at the install so whatever was there is what they would deal with. I had my landscapers cut back some bushes along the lot line and expected the fence would have to start and stop around a tree that looked too close to the line to get behind. On the day of install I got a call from my wife that the installer wanted to remove a railroad tie that was being used as a retaining wall for my neighbors yard. I agreed to allow them to remove the one tie that would allow them to run the fence straight behind the tree mentioned above. When I got home, I found that they had actually removed a substantial amount of bushes and all of the railroad ties that served as the retaining wall (my neighbor has pool and his yard is higher than mine since it was previously raised to allow for a level pool). To be clear, the fence looked great and I know the installer did this to provide a good look to the finished product. However, my neighbor was a bit irritated that the wall was removed without me speaking to him first. Even though the wall was on my property, I understood his concern since neither of us want his yard to collapse into mine. Following the install I got a call from Gina about the final bill and I was told the installer spent 4 hours doing landscaping. I agreed that it appeared he had done quite a bit of work which was a surprise to me given my previous discussion with Gina about them not doing landscaping work and the call I had with the installer that morning about the single railroad tie. I got the feeling that she wanted to add a charge for that work which may have been OK had that been part of their proposal. I felt like it would have been a bit unfair to charge me after the fact, especially since I had made it clear I was on a tight budget for the fence. In the end, she asked if I was pleased with the work and I told her I was and would send her a check for the balance. Based on my experience I would recommend Bob Jaacks Rustic Wood Fencing to others and encourage them to fully discuss any additional landscaping work that might be required for installation. My fence looks great and I am very happy with the quality of wood and workmanship.

Bob was a great guy, very professional and gave us money saving tips -- we can save part of our fence! We will hire him.

Great interactions with Jerry who came twice to our home for estimates as our plans changed and Jerry was good about returning to our home. Jerry offered great suggestions and he offered suggestions for other house projects. Jerry is very knowledgable, friendly, respectful and pleasant to work with. He called the day of the work just to make sure we were happy with the work performed. We highly recommend anyone to work with him.

They returned our initial phone call for a quote and set up an appointment, which they arrived at right on time. The estimator walked our fence and located all of the posts and boards that needed to be fixed or replaced. We received a quote right then. We set up an appointment for 2 weeks out (there was a foot of snow on the ground...). On the day of the job, the repairman came on time. He performed the work in a very professional manner, was polite and did an excellent job on our fence. I decided to get some automatic closer springs for the gates after he had arrived so I called the office. They were very happy to add the springs and update the quote. I drove over the 2 miles to their store, picked up the springs and a new written receipt and gave them to the repairman who put them on. Before the repairman left we walked the fence and tested the gates. Everything was perfect. We would definitely use this company again for any fence work.

When I went to make an appointment, the male receptionist was least interested. Then I was told they would call me in 3 weeks which they did . The guys were punctual, courteous,professional and did the job well. I think the cost was too high. I cannot remember the date when the work was done; above date is very very approximate.

I had Rustic Fence come out to give me an estimate on April 7th. The gentleman from the company was punctual. I was very clear as to what I wanted, and I expected an answer within 48 hours. I made a call 5 days later inquiring about my quote. It was emailed the following day. To explain my situation, I currently have a wood fence with galvanized steel posts that are standard and are in excellent shape. My quote came through...but it was for removing the existing posts and replacing them with new ones. Not what I asked for. I called and explained, again, what I wanted. A new quote came out...a bit less, but the same job---new posts. I've had two other 'A' listed contractors come out and quote me for what I asked...both inspected the existing posts and found them to be solid, standard, and can easily work with them. I figured I'd give Rustic Fence another shot at it, so I emailed them, again. I get a reply that they couldn't find my quote, and "Email me a copy or give me the date I wrote on it so we can discuss. I have so many emails a day I can't remember yours." I replied "If your company is that unorganized, I?m taking my business elsewhere." A few minutes later they called saying they DID have it...but stood by their initial position that they could not work with my posts. Not impressed.

I called them twice and setup appointments, and was told twice that someone will come in the week or the next week without specifying exact day or time of the day. I was told no one needed to be at home, I just needed to put some kind of mark on the posts, and the person would find the posts and replace the posts. But no one came in the span of over a month. After two "appointments", I thought maybe the job is too small and they would never come. I was thinking to call someone else to do the job. But at that point Rustic Wood Fencing called and asked me if I still wanted the job to be done. I said yes and I told them I had appointments and no one came. The person on the other end seemed to be offended. But anyway this time someone came during the week and did a good job of replacing the fence. The posts were very sturdy.

Fantastic! The quoting process was very easy. They helped us pick the fence right for us. Gave us a quote on site. They started work quickly. They had to build the fence on site due to the slopes of the yard. They removed and built the new fence in two days. The fence looks great!

good just what I asked for. prompt friendly & helpful.

Great service. Estimation process was pleasant and informative. Removal of old fence was a breeze. Installation of new fence with concrete footers went like clockwork. Installation crew was a pleasure to deal with. Cleaned up after themselves and very courteous. Couldn't ask for a nicer experience. Highly recommended.

Each step of the process was on time, except for a back-ordered gate (which was installed when expected). Thorough discussion of options with estimator, and then easy review on phone to finalize order. Two person crew did an excellent job, and were polite and friendly. One labor charge was removed from my final bill when that work proved unnecessary.

They did a great job and the price was competitive. We were very impressed. We like the down-to-earth guy they sent to do the estimate who has been doing this forever.

It was great. I was super happy. I found him on Angie’s List. We had a bunch of people come out and do estimates and lot of the people were either late, or messed up or didn’t show up and Ryan showed up exactly on time. He gave me a proposal and then we have a friend who is a contractor, he looked at it and said go with Ryan because he couldn’t do it for that little bit. Then he had some design ideas that we really liked and so I chose him and we were extraordinarily happy with him.

From the first time I called until the work was finished, everyone I dealt with from Rustic Wood Fencing was friendly and professional. We felt that the quote was fair and decided to hire them right away. We were able to schedule the installation within the next week. They made everything very easy for us and the gates look great! I would definitely hire them again.

Did a great job and we would use again to replace other sections of our fence, if needed!

From the first phone call I immedialtely knew that I had the right company. They were responsive, punctual, and highly efficient. I was given all the pre-installment information and what I needed to do in as far as having a plat of survey to the permit from the village of Skokie. They took care of having the surveyor come out and mark all necessary gas lines etc. From the start they kept me in the loop of all details involving the removal of the old chain link fence. They went step by step on all the particulars. I also had spoken to my neighbors on both sides and asked if it would be ok for the fencing workers to go on their property. The workers appreciated that I had taken the initiative and spoken to my neighbors. The actual removal of the old fence and the new wooden fence going up took exactly 1full day and 1/2 of the next day. When the final stages of the new fence where about to be completed, they made sure that all details were up to my specifications. The quality of work, their deligence was outstanding. I appreciated that they keep me informed from the first step to the last step. I highly recommend Rustic Wood Fence without any reservation!!

I called Rustic Wood Fences (Bob Jaacks) in July to get an estimate for a new backyard fence. Jerry arrived on the designated day, took measurements, and developed a quote for the work. He took the time to understand what I wanted, and let me know what I had to do to prepare the site. After comparing with another quote I had received, I called and set up a time for installation in August. As I was having other work done on the house, I had to reschedule the installation several times. The company was very understanding and flexible in their scheduling. The fence was finally installed in October, and it was everything I expected. The workmanship was of high quality and all old fence materials were removed. Though I have had to adjust a few fence latches due to some ground heaving with our frigid winter, I've had no other problems. The wood is aging nicely, and the fence provides the appearance I was looking for. I would certainly call Rustic Wood Fences for future work.

The fence surrounding our refuse container area had a very user unfriendly gate. The fence and gate were installed by Fence Works. When we contacted Fence Works for a better solution they were not responsive. We then contacted Rustic Wood Fencing and Bob Kruger provided our association with a great solution and price. When Raymundo and his crew mate came to do the work, they gave us a great looking gate that was very easy to open and close. Plus, it's even stronger and more secure! Raymundo ran into a few snags along the way but was able to think outside the box to create a better solution than we had imagined. Thank you Rustic!

He was a nice guy but did not have opportunity for us. We need to tell him what we wanted to do when I was looking for someone to help me with the design over the fence, what I could do and not do. He wanted me to tell him what to do.

Jerry came out for the quote and was very helpful and patient in explaining the options and working through the trades in features vs cost. Fence was installed when they said it would be and on time. Fence looks great and they came right back next day to address a minor concern I had.