Bob Jaacks Rustic Wood Fencing & Decks

I contacted them one or two weeks after our installation (early Oct.) about the latch not being aligned properly. The gate has been blowing open and shut and now the latch is held in place by one screw. I have contacted them at least 6 times, no word back. I have read other reviews like this on other sites. A horrible way to do business. I will tell everyone I know to avoid this company. I am also contacting our towns permit department.

We've used them before and they have done good work. I would have liked more detail in the estimate. They provided pricing options for us.

It was easy to set up a time to get a quote and then get the work done. The workmanship was excellent. I was worried about the gate lining up after the work was done but they did it perfectly. The only issue was that they left a bit of a mess. The work was performed while we were not home (as arranged) so we didn’t have a chance to inspect things at the time the work was done. There were five old nails, a bunch of nails attached to one another for a pneumatic nail gun, I’m guessing, and a small saw blade on the ground as well. Luckily I found it all before my dog did. When I went in to the shop to pay the bill and mentioned the work was great but that there was “a bit of a mess,” they guys there said something like “yeah, the guys do that”.

Ryan Jaacks was great to work with. He was able to come out to the house for an estimate 24 hours after inquiring originally on if they could perform the work. He provided a CAD drawing of the design we had given him and it turned out great. His team was able to complete a 9x16 backyard deck in approximately 4 build days and was extremely accommodating to any minor changes that occurred. Ryan and his team were extremely professional and the quality of the work is outstanding. We will be calling Ryan and Rustic Woodman back to complete a fence in the back yard soon!

From initial engagement to project completion every Bobby Jaacks' team member was professional, followed-up on commitments, were flexible on installation timing & adjusted to changes required as the overall backyard redesign project advanced to the final stage of installing fence & gates.

Very well, Project workmen were professional. Ryan was responsive, and low drama no nonsense approach.

It didn’t go! Very poor customer service! I messaged them via Angie’s list and I was told to call their office. So I did that but no answer so I left a message. After a couple of days after leaving a voicemail, I messaged on AL again. It is now over 2 weeks and I haven’t heard back! If I was another potential customer, I would definitely avoid this company!!!!

This is the company you want to hire!! They have excellent installers, use high quality materials, work quickly, thoroughly and are reliable. When a problem arose,( yes, this can happen) Bob managed it with fairness, professionalism, and immediately. Sergio and Jose worked hard and with the utmost dedication. I couldn’t have found a better fence group. We are extremely satisfied, would definitely hire them again, and give Rustic Wood Fence our highest recommendation!!

At the first hint of consumer dissatisfaction, the owner turned unresponsive and mean. He threatened to take us to court if we didn't pay. He could have retained us as future customers for other work we had already discussed with his brother, but we were not treated like valued customers. All went well in terms of booking and installation. Price was a bit high, but they came recommended. The workers did good quality work. However, one section of the fence was supposed to slope gradually downward; this was installed in the wrong location. I called immediately while the workers were still at my home, and the kind, friendly grandson was suddenly stubborn and unwilling to make it right. When I explained that we had discussed the location in person, he claimed not to remember this. His "plan" was 2 pencil lines on a piece of notebook paper that did not indicate the correct location for the slope. End product looks good but was not what I had asked for!

I couldn't ask for a better experience. They showed up when they said they would. Did a great job with a friendly professional crew. The Privacy wooden gates they installed look great. Was such a breath of fresh air after a horrible experience with another vendor. Wouldn't go any where else now.

Bad. The company they used (D.I.G.G.E.R.) to locate underground lines went to the front of the house instead of the back yard and they only mark "public" lines. Consequently they cut the electrical line from my house to my garage, they tried to splice it, but it didn't last more then a week. They told me they were not responsible and to read the statement on the proposal. If you hire them make sure you call your own surveyor. Don't trust them to do it properly. The fence cost me an additional $2500.00 because they don't locate "privately" installed lines.

I had someone come out to provide an estimate to build a new deck on the back of our home. Their representative came out, met with me, said they could totally do the job I was asking and then told me they would respond with a quote within the week. I never heard back from them. Disappointing since they had such good reviews.

Good. I have used Bob Jaacks several times over the last 10+ years.

Excellent customer service & response

I hope I don't have to use them again, but I would use them again.

From quote to finished product Rustic Fence was a great company to work with. Installers were professional, cleaned up after themselves and answered all of my questions. Would use them again for sure.

went well, but I have had to have new posts put in because they rotted. I won't get another wood fence.

It went fine, I have used them many times before for post replacement and fence repair. Their service, price competitiveness and work have always been good and I would use them again.

These people are pros, and we would never consider using another company. This is the third project we've had Jaacks perform, and each was perfect.

The agent was scheduled for 9 am, but phoned at 8 am, asking whether he could arrive 1 hour early. I declined, since I was just getting out of the shower. He arrived at 9 am, looked at the job, and said he would send me an estimate by email. Then I received an email afterwards declining the job, but was given no reason for their refusal to do the job. Very unsatisfactory. They seem very picky -- perhaps they only want huge jobs where they can display their sign prominently.

Job went almost exactly as planned. They provided a cost and time estimate both of which were met. Quality was top notch. When I complained about a particular issue, they came out and redid the work twice until it was done correctly. The trex deck looks great, and is a big improvement over the wood deck they replaced.

Great - The crew showed up on time, did a great job and left everything clean. The entire job took approximately 6 hours for a 75 linear fence - 6 feet tall.

Excellent. Everyone I encountered was friendly, knowledgeable, and professional. Their price was competitive as well. The fence is beautiful. We would definitely use Bob Jack's again!

Overall the fence is beautiful. The owner subcontracts the work though. They didn't cement the posts all the way. I told the owner and he said he would come out. Still have not heard from them. If you have work done by them make sure the subcontracts cement the posts properly.

They did a wonderful job. They out bid other providers by thousands. They were on time and very professional. They cleaned up after themselves which I thought was very professional. I would recommend them to everyone.