Bob Jaacks Rustic Wood Fencing & Decks

Salesman Jerry was nice and thorough. His prices were reasonable, but higher than the vendor I selected.

They had to come back a few times to fix it because our village would not accept where they put. It was not their fault. It was very, very good. I was very pleased. They came out right away. I had no complaints.

Looks great. Job was just completed so cannot comment on longevity; however, was installed quite well. Satisfied & looks very nice. However lacking in customer service when returning phone calls and to return for any repairs.

Company responded quickly to request for estimate, and we only waited a couple of weeks for work to be done. The work was completed in half a day. Workers did not place post at fence endpoint. I called the office, spoke to Bob, and he promised that someone would be out to look, no one came. Seems to be poor communication between office and folks who install the fence. What was discussed at the time of the estimate was not reflected on paperwork that workers had. During discussion with workers, and later with office about not having fence attached to neighbor's, the office did not know how to contact workers on site. I would hire this company again only if the price was good and I could supervise workers during installation

Estimator came out at the agreed upon time and was very helpful. We've decided to hold off on this project for now, but we will consider Rustic Fence when we do proceed.

Since placing the initial call to him, I have spoken with Randy many times pleading with him to look at and/or repair the large post since I (am)was worried about the integrity of the structure. He has given me various excuses as to why he hasn't been able to visit the property. I am so disappointed at how I have been treated. If I hadn't spent almost $10,000 with him, maybe I'd be more understanding as to why a repair would be uninteresting to him. What a poor businessman. Feeling pretty helpless, I called a company in Highland Park, IL, by the name of Deckwerks, with which I have no prior experience. I explained the repair work that needed to be done. Despite the fact that it is the busiest time for decking companies, their owner made an appt. to meet me at the site just 3 days later. He provided me with a written estimate that was reasonable and will do the job next week. AMAZING! What rotten cust. service I received from Randy at Rustic Woodmen!

RUSTIC WOOD FENCING RETURNED MY CALL WITHIN THE SAME DAY AND MADE AN APPOINTMENT TO FIT MY SCHEDULE. THE APPOINTMENT WAS KEPT ON TIME, AND THE WORK WAS COMPLETED AS PROMISED. IF YOU HAVE FENCE DAMAGE AND NEED REPAIRS, THIS IS ONE OF THE ANGIE'S CONTRACTORS I WOULD RECOMMEND.

ON TIME, GREAT WORK, GREAT FENCE & COMPETITIVE PRICING.

PROFESSIONAL, COURTEOUS, FRIENDLY AND PROMPT ESTIMATOR (BOB). HE WAS PATIENT IN SHOWING US OPTIONS, WORKED WITH OUR REQUESTS TO CUSTOMIZE THE FENCE/GATE/PERGOLA. GAVE US HELPFUL TIPS AND SUGGESTIONS. WORKMEN ARRIVED ON DATE/TIME EXPECTED. THEY REMOVED OLD FENCE CAREFULLY, DID NOT HARM VEGETATION OR NEIGHBOR'S FENCE. INSTALLED NEW FENCING/GATE/PERGOLA PER EXPECTATION. MAINTAINED CLEAN, SAFE WORK CONDITIONS THROUGHOUT. DID ALL WORK IN SAME DAY: SOLID WORK ETHIC. MATERIALS ARE ABOVE AVERAGE IN QUALITY. WE ARE VERY HAPPY AND SATISFIED WITH EVERY STEP OF THIS COMPANY'S PRODUCT: FROM ESTIMATE/ESTIMATOR TO WORKMEN AND FINISHED PRODUCT. OUR NEIGHBORS ARE ALSO (AND STILL) IMPRESSED AT THE QUALITY OF THE FENCE/GATE/PERGOLA. THEY ARE BEAUTIFUL. WOULD DEFINITELY UTILIZE THIS COMPANY AGAIN. RECOMMEND THEM WITHOUT HESITATION. NEXT YEAR WE ANTICIPATE USING THEM FOR A DECK. NOW IF THEY ONLY BUILT GARAGES!

LEE WAS HELPFUL OVER THE PHONE AND FAXED PICTURES OF AVAILABLE FENCE DESIGNS PROMPTLY. WE HELD OFF ON INSTALLING THE NEW FENCE BUT WILL CONSIDER THIS COMPANY WHEN WE ARE READY TO INSTALL.

THEY WERE WONDERFUL. THEY CAME FOR THE ESTIMATE PROMPTLY AND MADE GOOD SUGGESTIONS ABOUT HOW TO CONFIGURE THE FENCE. THE INSTALL DATE WAS ABOUT 4 WEEKS OUT FROM THE ESTIMATE, AND WE OBTAINED THE PERMITS. THE MEN WHO INSTALLED THE FENCE DID A GREAT JOB ACCOMMODATING OUR FAMILY. THAT IS, BECAUSE THE YARD IS ON SLIGHT HILL AND WE HAVE A SMALL DOG, THEY CAME UP WITH A SERIES OF TIERED SECTIONS THAT KEEPS THE FENCE CLOSE TO THE GROUND, YET STILL LOOKS GREAT AT EYE LEVEL AND ACCENTUATES THE HILL. ALSO, ABOUT 2 MONTHS AFTER INSTALLATION, THE GATE LOCK WAS STICKING, AND THEY WERE OUT WITHIN A DAY TO READJUST IT. WE WOULD DEFINITELY USE THEM AGAIN.

WHEN I FIRST SPOKE TO LEE HE WAS VERY QUICK TO GET ME A QUOTE OVER THE PHONE. LATER I ASKED THAT HE SEND A SALES REP TO MY HOUSE BECAUSE I HAD SOME SPECIFIC QUESTIONS. BOB KRUEGER SHOWED UP TO MY HOME ON TIME. HE GAVE ME SOME GOOD IDEAS ON FENCING AND PROVIDED A COUPLE OF QUOTES ON THE SPOT. THE EARLIEST THE WORK COULD BE SCHEDULED WAS THREE WEEKS AHEAD. THE WORK WAS DONE ON THE DAY PROMISED AND THE INSTALLERS WERE THERE ON TIME. THEY STARTED AROUND 9 AM AND WERE DONE AROUND 1 OR 2. OVERALL I'M HAPPY WITH THE RESULTS. THEY DIDN'T FINISH THE LOCK TO MY LIKING BUT I DIDN'T CALL TO COMPLAIN EITHER.

THEY DID NOT FOLLOW THROUGH WITH A WRITTEN ESTIMATE, WHICH THEY SAID THEY WOULD DO.

HENRY AND HIS HELPER DID AN OUTSTANDING JOB WITH THE FENCE. DUE TO A SCHEDULING CONFLICT, THEY HAD TO WORK AROUND/WITH ANOTHER CREW THAT WAS ALSO WORKING IN THE YARD. THEY FINISHED THE ENTIRE PROJECT IN TWO DAYS, AND DID A NICE JOB CLEANING UP THE AREA ALSO. I WOULD RECOMMEND THIS COMPANY - FROM THE ESTIMATE TO THE COMPLETION, THEY WERE TOP NOTCH.

MY NEIGHBOR USED THEM TO PUT IN WOOD FENCE. WE NEEDED TO REINFORCE IT DUE TO MY DOG'S ABILITY TO JUMP UP AND PUSH BOARDS OUT. WHILE THEY WERE QUICK TO COME AND GIVE AN ESTIMATE IT WAS A LITTLE UNCERTAIN AS TO WHEN THEY WERE GOING TO COME AND DO THEY WORK. I HAD TO CALL THEM AND THEY SAID ''I GUESS WE CAN COME TOMORROW'' WHICH THEY DID. THE COMMUNICATION WAS UNCLEAR TO THE INSTALLER AND HE STARTED PUTTING IN THE BOARDS INCORRECTLY. FORTUNATELY MY NEIGHBOR CAUGHT IT IN TIME AND HE ONLY HAD TO REDO A FEW BOARDS. THE PRICE SEEMED FAIR, AND THE JOB WAS DONE QUICKLY. I'D PROBABLY USE THEM AGAIN BUT I'D MAKE SURE I WAS HOME TO OVERSEE THE PROCESS.

THEY OBTAINED ALL THE PERMITS. CAME ON TIME, INSTALLED THE FENCE IN ONE DAY.

THE GOOD: PRICE ESTIMATE WAS BY FAR THE BEST OF 4 WE GOT, AND 33% LESS THAN NEXT LOWEST BID, NOT A LOW-BALL. MATERIALS (ALL WESTERN RED CEDAR) WERE TOP-GRADE, AND WORKMANSHIP WAS TOP-NOTCH, FENCES LOOK GORGEOUS. THE BAD: WE HAD TO WAIT 4 WEEKS FOR AN APPT AS THEY'RE IN HIGH DEMAND. THE CREW DID NOT CLEAN UP WELL AFTER COMPLETING THE JOB, LEFT MUD AND SOME DEBRIS. NEVER CAME OUT TO HOUSE TO DO MEASUREMENTS (RELIED ON MINE), THEN WERE SHORT ON LUMBER & HAD TO COME BACK NEXT BUSINESS DAY TO FINISH. THE UGLY: THEIR CREW WAS SUPPOSED TO COME ON A FRI BETWEEN 7-9AM, CALLED AT 9 TO SAY NO GO, RESCHEDULED FOR SAME TIME SAT. THE CREW DIDN'T SHOW UP UNTIL ALMOST 11 (& WE HAD GUESTS IN FROM OUT OF TOWN WITH WHOM WE WERE GOING OUT FOR THE DAY). THE OWNER GAVE US $100 OFF PRICE, WHICH I HAD TO ASK FOR, AS AN APPEASEMENT, BUT REFUSED TO OFFER AN APOLOGY. NEVER GOT A RECEIPT. SYNOPSIS: GREAT-LOOKING FENCES WORTH THE WAIT, BUT CREW LEFT A MESS & SERVICE WAS MEDIOCRE.

THE SALESPERSON ARRIVED ON SCHEDULED AND PRESENTED US WITH AN ESTIMATE BEFORE HE LEFT. WE WERE PLEASED WITH THE SERVICE, BUT THE ESTIMATE WAS HIGHER THAN THAT OF ANOTHER CONTRACTOR. WE CHOSE NOT TO USE RUSTIC WOOD FENCE.

PRICE WAS REASONABLE, QUALITY IS EXCELLENT, AND COMPANY HAS GOOD INSURANCE. ARRIVED TO JOB SITE 50 MINUTES LATE AND WITHOUT A PHONE CALL TO GIVE ME NOTICE.

THE MEN WERE FAST AND EFFICIENT. THE PRICE WAS VERY AFFORDABLE AND COMPETITIVE. I WISH I HAD CALLED THEM SOONER. THEY WERE A LITTLE UNMINDFUL OF MY PLANTS, BUT MY YARD LOOKS GREAT WITH THE NEW FENCE. GOOD WORK ALL AROUND. THE WORKERS WERE PLEASANT AND COURTEOUS. RUSTIC FENCE HAS BEEN AROUND A LONG TIME, I'M GLAD I USED THEM.

ALL THE WORK I HAD DONE TOOK ONE DAY. FOUR GUYS STARTED AT 9AM AND FINISHED BY 4PM. THEY WERE VERY FRIENDLY AND ANXIOUS TO PLEASE. I WOULD DEFINITELY HAVE THIS COMPANY DO WORK FOR ME AGAIN.

THE PRICE WAS COMPETITIVE, BUT THE INSTALLERS DID NOT KNOW HOW TO MEASURE THE LOT. THE BOSS DID COME OUT RIGHT AWAY TO SOLVE THE PROBLEM. THERE HAS BEEN A PROBLEM WITH PART OF THE FENCE AND I HAVE CALLED 5 TIMES OVER 3 MONTHS AND THEY HAVE NOT FIXED THE PROBLEM.

EFFICIENT, FRIENDLY. WHAT I LIKED WAS THAT NEXT TO THEIR OFFICES, THEY HAVE DISPLAYS OF THEIR FENCES SO THAT YOU CAN SEE WHAT YOU ARE BUYING.

THERE WAS JUST ONE LITTLE MISUNDERSTANDING, I WANTED A GATE THAT WOULD LOCK BUT THE ONE I HAVE DOES NOT ACTUALLY LOCK, OR ONE THAT WOULD ALLOW YOU TO ADD A LOCK. WHICH MAY JUST BE A MINOR CHANGE. IT COULD HAVE PARTLY BEEN MY MISUNDERSTANDING AS WELL. WE HAD A BIG PINE TREE AND THEY HAD TO FIT THE BRANCHES THROUGH THE FENCE AND THEY DID A GOOD JOB ON THAT AS WELL.

THEY WERE EXCELLENT. THE INSTALLERS NOTED THAT MY NEIGHBORS FENCE (DONE BY THE FENCE STORE) HAD GATES THAT WERE NOT BRACED WHICH WILL CAUSE THEM TO SAG LATER ON. MY OTHER NEIGHBORS WERE VERY IMPRESSED AND PLAN TO HIRE THEM. THIS BID WAS $600 LESS THAN THE FENCE STORE.