Bob Jaacks Rustic Wood Fencing & Decks

Pretty good but had to pay240 dirt removal was supposed to put dirt on side of new garage but neighbor put snow in spot.

Very professional team, from communications to design and estimates, and to the actual construction. The design proposed is practical and aesthetic, fits our needs perfectly. Excellent craftsmanship. Timely solid quality work!

Ryan was very professional. The job was completed on time at the quoted price. The work and cleanup were above expectations. I would use Bob Jaacks Rustic Wood Fencing & Decks again and have recommended them to friends and neighbors

So far we are very happy with the fence they put in. They advised us on what they believe was the best, not the costliest. Also made sure that the posts were below the frost line to ensure posts won't push up/out. Everything looks good and works good. We would definitely use again and or refer.

Very well. Work was nicely completed ahead of schedule

Fabulous! They came when they said they would come and were very professional. The quality of work top. The fence looks awesome. We couldn't be happier. I would hire them again.

The original estimate was done in a timely manner. The person providing the estimate was thorough and did make a few minor changes in the estimate that we requested. The work itself was done exactly at the time and day when we had asked for it to be completed. The work crew of two was very efficient. They were very cordial. After about 2/3 of a working day we have a new fence that looks great.

They did a great job. Provided a quick response to our request for a quote . We decided to install the fence a few months later. They utilized the existing estimate and updated to the type of fence we requested. They were on time and installed the fence in two days with no problems. They were able to build the fence around two trees in the backyard, so our dog cannot get out. Very easy to work with and the fence looks great. Well worth the price.

Great! Ryan Jaacks was a pleasure to deal with, and the crew were friendly, professional and extremely talented craftsmen. Cleaned up everything, were very careful with yard and home otherwise, and their expertise was seen at every seam, corner, and mitre. We love it and will enjoy for many years. Due to a previous hired contractor who failed to even start work after more than a year delay, and city permit delay, the project was completed > 2 years after our original contract was signed. Rustic took less than a week to do their work- and it is exceptional!

Unfortunately, the workers cut through out garage electrical wires. I was told the they were not responsible because "Julie" did not flag it. I tried to explain that "Julie" only flags utilities and was ignored. I called several times and was told Jerry would get back to me and he never returned my calls. My electrician said and they cut the wire 3 times and showed me were they actually cemented part of the broken wire in with the post. So it was obviously not an oversight. The repair was $150. which I felt they should have paid. I also got my 2 neighbors to call for fence work. At the time I was impressed but now after waiting months to get a call returned I will not be recommending their service.

Got competitive bids for our deck replacement. Rustic Wood was actually the highest, but they demonstrated the best upfront customer service and included the most comprehensive information with their estimate. The initial work was done fairly well. However, there were several boards that were obviously a different color than the others, as well as some with obvious cracks/imperfections. Our sales rep came out and reviewed and promised a quick fix. The crew returned about a week later, but didn't fix all the problems. Ugh. So another round of calls. We have been pretty chill about it all, even though surprised these issues had not been quality-checked at the initial installation and then again at the follow-up visit. Certainly not the best quality control. So today the crew is back. I specifically marked each thing that needs to be fixed in advance. And what do I get? A lot of "attitude" from the foreman. Totally inappropriate. If anyone should be giving attitude, it should be me: three visits to get this done correctly.

Perfect. Quick, clean and beautifully installed.

Went very well. Called them early March and by the 10th of March posts, gate and latch were replaced and working well. Since I have stained them to match the existing fence, there is no sign of last winter's damage. I am happy I called them and pleased at how quickly completed.

Very Well. From estimate to completion all was great. The crew showed up on the date and time scheduled. It was predicted to be a Very Hot day and I called the salesman to verify that they would still be coming out. He assured me they would. And they did. They had the old fence completely down and the posts set, but not cemented on the first day. The next day they returned around 8:00 and were completely finished by 4:30. They had to do some serious trimming of some bushes and shrubs and I asked them if they would haul them away. They agreed to and when I returned after they were done everything was cleaned up and looked great. Cedar fence looks sturdy and well crafted. The same two guys also built a new gate to replace the old one and that works perfectly.

Company said they would not come to Orland Park. On their website it says, "Rustic Wood Fencing and Decks is proud to continue a long tradition of serving homes and businesses in the Chicago area suburbs ". Apparently they only serve some suburbs and not all Chicago suburbs. I called because of the wording on their website. If they had a list or area they served listed I would not have called.

Fantastic job. Jerry their salesman was absolutely professional and was able to give pricing soon after the survey of the project. The installers were amazing. My fence old fence was removed and the new vinyl fence installed in 1-1/2 days. The fence is absolutely beautiful. Extremely professional and competent installers. This is one of the few project were I feel the money was well spent. I thank Rustic Wood Fencing for their work.

I needed new fencing after having a garage built. I had a very specific idea of what I wanted, and Jerry got it right away. He gave me good suggestions for how to prepare the area as well. I discussed the project with the crew when they arrived, and they got right to it. It worked out just as I had hoped. I get alot of compliments on it. They followed up with me after completion as well. The only thing I told them was it would have been nice to get a confirmation call the day before to make sure they were coming since I had to take the day off work to be home for them. Otherwise everything was flawless.

On their web site the areas they service were Chicago and a suburg called Orland Park. Orland Park is farther south then where I live so I called. I was told they do not come that far south.

Absolute worst customer service ever. I called this company a week ago to schedule the repair of my wooden fence, and spoke with a man to set the appointment for today, May 23rd. He told me that someone would call me on May 19th or 20th to schedule a time for the appointment, but that they would be here on the 23rd. After not hearing from anyone, I called today to see what time to expect them, and was told that no one had scheduled the appointment, but that he would see what they could do. I just got a call back from the same man I set the appointment with, who had the nerve to tell me that I was confused, and that we hadn't actually scheduled anything, and that because they failed to ever call me to set up a time to be here, that meant the appointment was not set and I should not have expected them here today. He also had the nerve to tell me that we had "just scheduled an appointment for A Monday, not necessarily today." I reiterated to him several times our conversation and that our appointment was absolutely set for today, but he said they would not send anyone out today and that we could reschedule it for a week from now. I let him know that the fence has to be repaired asap and that I'd made it clear today was the only day I would be available for the week, and asked that they come out tomorrow at 5:00 when I come home from work. He told me that was too late for them, and laughed when I suggested they make an exception, due to their error. He then said, "I'm sorry, but I can't help you." What an absolute joke of a company, please don't bother with them.

The workers showed up on time and worked diligently until finishing. The final product looks fantastic. Very high quality.

my old fence was not in great shape but after one of the recent wind storms, sections of it fell down. Since I have a dog I really needed to have it replace before winter set in. When I called to make an appointment, they were able to accommodate my schedule. Jerry (who was great) came on time (early in fact) and did a complete review of my fencing needs. He was very kind to explain a number of options to me. No pressure sales (unlike another vendor). When I called to schedule it, they were again able to fit in my schedule. The day of service they arrived on time and just got to work. They were able to replace my 100 ft fence in one day. Two slight hitches - it had snowed the weekend before so all the work in my back yard made things quite muddy (not really their fault but yuck on the mud). Where they removed the posts, they did not back fill the holes with concrete. I called as soon as I noticed and within a few days they came back out and fixed it. The price was in range with the other quotes and when I talked to them If\ felt like they were professionals, not just sales people. I would use them again

We had two projects. First, a deck and when that was finished and we were pleased with the results, we asked that a matching fence be installed. We had a different crew for each project. Each foreman was attentive and communicative. Good attention to detail. We are very happy with the work and the service.

Very pleasant company to deal with. I worked with Bob to get an estimate, and he was great. Very thoughtful and made good suggestions. The installers themselves were very nice and considerate as well. The hardest part was working with the Village to get a permit, but that doesn't reflect on the contractor. We love the fence and the ease of the entire process!

Quote was easy and they arrived onetime and completed the work quickly. They didn't need to fix one of the posts and they were very upfront about the costs.

Rustic was quick to schedule and arrive for a design consultation following my initial contact through Angie's List, this was followed up very quickly with a quote via Email, but after our deposit and date selection (June 17th) the communication and follow-through fell apart on their end. It is important to note I hired a company to build a fence around my yard due to my expertise on the matter being non-existent, I have hired a number of other contractors/service providers as we've been doing major work on our home (inside & out) since moving in April '14 for all projects whose scope was beyond my knowledge/capability. The reason I mention this is due to this company being the only one who required me (the customer) to obtain the permitting to perform the service requested. I realize as the homeowner this is my responsibility to obtain the permits (or hire companies who will in the course of their work); however, when hiring a service provider I would expect them to mention this up front, or at least list it on their quote/contract as it is commonly required based on my research and all other service providers/contractors plan and communicate permit acquisition according to the service/work they're going to perform. I only became aware I needed to obtain the permit due to my research of how much it would cost to obtain a permit to remove a tree on my property (at the direction of a tree removal service who offered to include it int their quote if I wanted them to obtain it for me), this led me to uncover I needed to obtain a fence building permit and I had to then proactively contact Rustic to ask whether or not I would be required to obtain it, or if they would obtain it for me, their response: "You, the customer needs to get a permit from the Village of Park Ridge." I have no problem obtaining permits, but a little guidance would have been prudent, had I not been removing a tree the builder would have shown up and not been able to perform their work due to a lack of a permit. June 17th arrived and it was lightly raining, the workers were to be there between 8a-9a but no one showed, so I left for work at 10a. I called Rustic to inquire as to why no one showed, and their response was "it's raining," which it seemed I was supposed to know meant no work could be done. Rustic offered to have the builder at my house the following day at 8a regardless of weather to at least discuss the job and get answers so they could start it once the rain stopped later in the week. The next day the builder showed up at 10a, 2 hours later than expected, with no call or apology. We discussed the schedule due to the week looking to have rain in the forecast, they stated they would begin work the following week. I was made aware by Gina there was a "large job for Glenview" scheduled for the following week so they might be able to squeeze my job in; I brought this up to the builder when he was at my house and he stated "not a problem, we're going to build next week, will only take a day." The following week no one showed up at all, no one called, I ended up calling them Thursday night holding out hope of a Friday build, but the gentleman on the phone stated "you are scheduled for Monday." Again, giving them the benefit of the doubt I didn't make a fuss, looking forward to at least having the fence up before the July 4th weekend. The following week again no one showed, and no call until I reached out to them on Thursday morning wondering what was going on. I was told a number of excuses including the weather, the "large job in Glenview," and the holiday weekend. It had now been 2 weeks past the original build date, guaranteed I wouldn't have a fence for the 4th weekend, and no apology. I eventually spoke to who I assume was the Owner or Manager, who when I said I would like to cancel the work so please send my deposit back in full replied "You're making a big mistake." I had reached my limit at that point and replayed the events as they happened over the previous 2 weeks, to which I was met with silence and a "Oh, well... I'm sorry, we're going to do the work Monday" and yes another commitment to have my fence built the following Monday "guaranteed ." I chose not to cancel the work due to my not being able to get another builder to install next day (which I tried to find), and under the agreement that if Rustic wasn't there Monday morning I would expect my check back and the job canceled. Monday July 6th arrives and the builder is there, the fence work began. I arrived home after work and found the work to be done well for the most part; however, we have one gate on an incline near the garage which scrapes the driveway incline so I needed to trim to be able to open it easily; they also cracked a large stone paver (brand new) near the gate and just leaned it up against a tree for us to find. I was not hopeful of any kind of communication or assistance with reimbursement for the paver due to the lack of communication and push-back with Rustic on their part to date, luckily my landscaper offered to replace it at no charge. All in all I would have been fine with the delays (to a degree) had this company chosen to communicate effectively that these delays were possible/occurring, instead of leaving me to manage the communication from my end. I will say though, they were on point calling me to send a check within a couple days of the job being completed, which is the only proactive communication I received since they engaged me to set-up a design consultation. I would not hire or recommend this company to any one, especially if they are like me who is someone looking for an expert in their field to help me navigate the requirements/timeline/delays/etc one may encounter during the execution of the work/service requested. I believe the majority of the issues with communication stem from a poor customer management system, I must have spoken to 4-5 different people including the builder, and none of which seemed to know what the others had communicated, or even that I was experiencing these issues. Note: While Reviewing Rustic on here I noticed a review from June 29th (work completed on June 22nd) where the reviewer mentions Rustic performed the work on 6/22 "in the rain," which leaves me perplexed as to how a job scheduled after my 1st build date was able to stay on schedule and be done in the rain. Schedule: May 18th - Quote May 19th - Quote Acceptance & Date Selection June 8th - Confirmation Permit was Customer Responsibility (Customer had to engage) June 17th - Original build date (missed, no show/no call) June 18th - Builder Meeting (Late arrival, commitment to build following week) June 24th - No Call/No Update (Previous Commitment by Builder confirmed false, New Date 6/30 provided) June 30th - 2nd Build Date (missed, no show/no call) July 2nd - Customer Calls for Update (Poor Attitude by Rustic, new date of 7/6 provided) July 6th - Fence Built (damage to landscaping/gate defect) July 9th - Call for Payment (payment sent 7/20, cashed 7/24)