The Kitchen Master

Garbage disposal installation

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Their service was excellent.

They are good with details, but are not shy about asking for more money to make some accommodations they find are needed as they progress. They did miss on one design element (just left it out), but made good on it with some compensation. They were clean, quiet, thorough. They kept the house clean, and were very good at keeping the rest of the house isolated from dirt and dust. They manage all the details and staged the job so they are ready to take each step when the job is ready for it. If you're a bit finicky, they are for you. They will charge you a premium, but will save you that work, and produce a job that is nearly flawless.

They were excellent. They listened to what we wanted and came up with designs for what we wanted. They also helped us pick out the right stuff. I had a good experience with them.

Kitchen Master did an excellent job! The old space was tiny and disfuntional. Jennifer, my designer, took my idea and sketch and worked it into something beautiful. Kitchen Master does it all - detailed drawings, custom cabinets, recommending and supplying all major components (fixtures, countertops, tile) and construction (the only thing they don't do is paint). Ted, the owner, is very detail oriented - if you don't think of it he will. If he is concerned about your choice, he will explain his concerns and give you a chance to change your mind. My contract was about 4 pages long and contained every detail imaginable. This was great because as things came up (once you open the walls and floors, things come up), we could discuss options and costs. Mike (Ted's nephew) runs the job and I couldn't have asked for a more professional or more talended contractor. Mike and his team showed up every day, kept me informed about progress and next steps, cleaned up every night and worked well with other tradesmen doing other work in the house. At the end of the job I had one small item that needed to be addressed (compared to other projects where I had lists of things that needed to be addressed) and Ted sent someone the very next day. My new bathroom is beautiful. Kitchen Master is not the least expensive contractor out there but if you want a high quality project managed from start to finish without you having to sweat the details, then this is the company you want to hire. I would use them again in a heartbeat.

I worked with 2 sales people with the understanding that they 2nd sales person would have been properly brought up to speed with what was decided during my first 3 hour meeting with the first sales person. This was not the case. The 2nd sales person wasted valuable time by re-hashing material already covered. I had been led to believe that I would receive an estimate by a certain time and the company did not deliver. Instead, the 2nd sales person became very emotional with me and insulted me. I am a reasonable person and admitted that though I had been led by the firm to expect a certain outcome, which was not delivered, that I was willing to overlook it and still work with them given the 5 hours I had already invested with the company. Rather than taking a professional approach to ensure that the misunderstanding was smoothed over, they refused to work with me. I would never recommend this company in the future to any of my clients, given the uncomfortable experience I had with this company.

We went looking for Quartz countertops, searching for color first. We looked at Silestone, Zodiac, and Cambria. We found two colors we liked "on line" and went looking to see them installed. We went there because they were the only company that gave their showroom hours on the holiday weekend on their answering machine (silly, I know, but important!), AND they represented both Silestone and Cambria. We went in and Jennifer was amazing. We must have come in at least 5 or 6 times before we finally ordered. Jennifer recognized quickly that my husband was trying to do this on a budget and made recommendations on how to get the best deal on things, even when it wasn't through their company (although in hindsight it sure would have been easier.) Jennifer even helped me pick out my light fixture, even though they don't carry them! Ted came out to measure, the counters were ready within two weeks, and the install was actually pleasant. We LOVE our counters and Kitchen Master!

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