AquaTech Plumbing

I found this company on angie's list, looked at their website, then emailed them a few times with some questions. Julie responded in a prompt manner and answered all of my questions. I already knew that I needed a new hot water heater but asked if someone should still come out first to make sure that it will fit but they said it's not necessary. I originally requested the Bradford White energy star model but when the technician (Jason) arrived he said that it would not fit unless we modified all the venting which I did not want to do. He then offered some other options (models) for venting directly out of the base of the house but they were out of my price range. So I went with the most basic model for $898 installed. They only use top of the line hot water heaters (AO Smith & Bradford White). I went with the AO Smith which is highly recommended by many plumbers and it's Made in America. Mine is working fine and it's nice to know that we can now take 3 showers in a row with all of us having ample hot water. I also had them remove an old water softener that was no longer in use but water was still running through the water pipe that was connected to it. They could not give me an estimate for this over the phone because the technician had to see it first to see what needed to be done, which makes sense. Jason quoted me $323 for removing the system after he installed the hot water heater. I had him remove it since he was already here and I felt like he would do it correctly. I'm kind of hung up a little bit on the price for this because it took less than 25 minutes to do the work and I just bought a hot water heater from them. I completly understand that he did the work and removed the tank and water storage container and it was my decision to go with it, but I just feel like $323 is a bit much, just my opinion. The "A" that I gave them for price is for the hot water heater. Overall I feel that Aqua Tech is a good company and they get the job done. Jason was very courteous, professional and patient with answering all of my questions, some of them more than once. I would recommend this company.

We have an unfinished basement with an ejector pump that had gone bad. We only need that pit for HVAC condensation and the humidifier. I was quoted 927 to replace the ejector pump...that was far and above what I had seen other people pay on here, which averaged 700. I had this confirmed with other quotes as well. Although I do have to say they were very punctual and professional and I actually hated not to go with them because of that but the price was just too much. I do understand the flat rate fee for service but I like to know what I am paying for and I couldn't get a breakdown of what the costs would be for labor/pump. So if it wasn't for the price we probably would have had them perform the services we needed.

They set up the call quickly and the plumber was professional and neat, although he arrived at nearly the end of the window they gave me. Overall professional. Ok, it has been a while since I used a plumber but $293 to replace a fill valve, $393 to rebuild a toilet and $117 to replace a flapper seemed excessive. - just out of line on the cost. I paid him his $28 trip charge and sent him on his way. No wonder they offer a $40 discount they could offer a 70% discount and they might be in line then....Sorry never using them. Don't waste your time or trip charge unless you have very deep pockets. I don't see how they get a A rating with these prices.....

I called Aqua Tech plumbing at 9:00 pm tonight because I'm having a sump pump issue. It's raining heavily. I've contacted four different plumber tonight. Andrea at this company was the only person who told me right out that while they would love to have my business, they honestly could not get someone over to my home tonight. The other companies have each promised a quick phone call and visit, and 3 hours later none of them have responded. Thank you.

My sump pump failed (again) and I decided to install a battery backup in addition to replacing the sump pump. I spoke initially with Andrea and then with Larry, who gave me an in-depth explanation of the capabilities of the battery backup system as well as the primary sump pump. TJ came to perform the installation that afternoon. He is very professional and takes pride in his work. It showed in his attention to detail. Even after he had completed the work and had put away his tools, he went back to the basement to triple-check his work. Oh, did I mention that he cleaned the work area? He left it cleaner than he found it :-) Great work and outstanding service. The price point is a little high, but I think you get what you pay for; I am pleased (so far) with what I received -- the sump pump is quietly doing its thing and I have the peace of mind that the backup will kick in when it needs to do so.

The plumber''s name was TJ. He was very professional, on time and handled the needed repair very efficiently and left the work area clean. I was very satisfied with his work. I thought the price was a little high for the amount of time and material used to resolve the problem.

They did a fine job but the price was very high.

When they saw the work to be performed they quickly went through the possible worst case scenarios as it is a tight space and on the second floor. The water heater with no drain plug would be over overwhelmingly heavy to take down the narrow stair case and it would be possible that if they did drain it it could spray all over. I am happy to say this did not happen they were able to drain the tank and quickly removed it and replaced it with the new tank. There was next to no mess left when they were done. The whole project went so quick and professionally i was very surprised. When it was completed they went through everything they had done including an adjustment to a switch on my furnace. I knew the job would be difficult based on how the heater and furnace were installed, I also had other quotes from companies that came in much higher than Aqua Tech. I am very pleased with the whole thing.

My parents are in their late 70's and were having issues with their 50 gallon hot water heater leaking. We new they needed a new one, but the plumbers they have used in the past were individuals and not companies and have provided cheap service. I called Aquatech, who has done several jobs in my own home. Their prices are good but they will not be the cheapest nor do i expect them to be. They have continually provided high quality work to me and my family. They not only saw that my parents needed the new water heater. They replaced the shut-off values that were over 20 years old, put in the drip plan and a pipe to the basement drain and noticed the HVAC guys put in an improper water connection to my parents humidifier and replaced that with the correct one. Also the quality of the Bradford Smith 50 gallon hot water heater had my parents comment that for the 20 years they had been in their house the water has never come out that hot and they had it on the lowest setting. If you want quality products and service, Aquatech is the company to use and the pricing is appropriate to the level of service and quality of the parts and equipment. All of their plumbers are professionals in interacting with clients and in performing their work.

Our house water heater failed, and we solicited several quotes for replacement units from different vendors but Aqua Tech was the most thorough and knowledgable of all. Price was very competitive, with quality of service the differentiator. Very pleased.

A bad experience from the finish to the start.

A short list of why I was impressed. 1. Super clean, insisted on wearing booties on his shoes even when I said don't bother. 2. Made the neatest, smallest hole he possibly could in the wall. Explained how we could install an access door instead of drywall. 3. Asked for a vacuum and cleaned up the bit of mess he made. 4. Treated my dogs with extreme kindness- and they were freaked out by this late night male visitor! They both wanted to go home with him by the time he left. 5. Gave me the Angie's List discount, which in my hurry I hadn't even noticed the coupon on-line. 6. Hooked my dryer exhaust back up which I had disconnected in my attempts to find the leak. 7. Pointed out a couple of unrelated minor issues he saw while working. 8. Found a dead mouse and offered to remove it for me. To be fair, I have no idea if the price was reasonable as I've never had a gas leak emergency before. But I was happy to pay the price quoted for such excellent service. No one hopes to ever need a plumber, but when I do, I will be calling AquaTech again.

Very good. He explained everything that was being done.

I wasn’t really happy. They did unclog the tub, but they left a huge mess, and they were very expensive. They did not pick up the mess and left mud all over the floor. I don’t know how the bathroom floor got really wet.

I had about 4 different estimates on backup systems, and decide to go with Aqua Tech. Jason came out to my house and diagnosed my problem, he suggested the Sumpro system with the amount of water I have and the continual running of my main system after it rains. After I decided to go with the Sumpro, Jason came out the next day, installed the new system and explained how it worked. I am very happy with the work that was done and now have peace of mind that my new system will not fail on me.

I was very pleased with the service provided. The serviceman's name was Jason & he was very polite, prompt, & neat. Very professional. He did an excellent job in replacing my water heater. I had called the night before to make the appointment, and he was there at 2pm the following day (time was my request--someone would have come earlier if needed) I had also asked if an outdoor water spigot that had frozen over the winter could be fixed. The pipe to the spigot was inside an interior wall, so the wall needed to be cut and a pipe replaced. He did a great job with this. He angled the pipe to the position it should have been in the first place, (builder had put the pipe in at a straight position, which allowed water to sit in it & freeze & eventually burst) after cutting neatly into the wall & then cleaned everything up afterwards. Jason was very quick & quiet. Even my dog, who is wary of strangers, acted as if no one was there. My only complaint, if I had to pick one, would be to question the price of making the hole into the wall to access the pipe. I thought $140 to cut a 12" x 12" window into drywall was a bit excessive. If I had known, I would have done the cutting myself. But, I didn't ask how much it would cost beforehand, so I guess that's my fault. Live & learn!! All in all, I would highly recommend their services to anyone, and I would definitely use them again.

It went well. I called another plumber first that did not answer their phone. I called Aquatech and even though this was not an emergency the plumber was out in an hour....right on time. He did the work well and everything seems to be working great. He was friendly and professional. I would use the these guys again. My only complaint was even with the Angie's list coupon the price seemed a little high. I would recommend them, though, especially since I got prompt service.

Put this company in the penalty box. I called them to have a kitchen faucet removed and a new one (I supplied) installed. The woman on the phone explained that Aqua Tech charges a flat rate travel fee of $28.00. The travel fee would be waived if Aqua Tech performed the service. No estimate could be given over the phone; only the tech can give the price. The tech came and quoted a flat rate of $388 to remove the old kitchen faucet and install the new one I supplied. This job at most might take 2 hours - he wanted $194 per hour. I ended paying the $28. I suggest folks go elsewhere to avoid unreasonable prices and the fee of $28 for the estimate.

Everything went very well, no leaks so far very satisfied.Jason did a very fine job.

Within an hour of my initial call Jason arrived to handle the job. Repairing a wax seal is pretty easy, but due to the type of toilet we have I chose not to mess with it. I am glad that I called Aquatech. Of course there was a reason that the wax seal failed, which led to a slightly more complicated repair - one that would have taken me all day. So while $366 is a pretty high for this type of repair, in the end it was worth it to me. Great job in every sense. Jason was a true professional.

Work proceeded just over a week from Larry's visit by plumber Jason. Jason arrived promptly and within less than 3 hours the job was completed. Main water supply needed to be shut down and lines drained briefly to install new shutoff valves 'upstream' from major work. New plumbing and fittings were done in a neat and organized manner as was to be expected. A very 'clean look'.

I do wonder if he would have discovered the tank problem first, I might not have done the augering since the breakdown was 200 for the augering and 250 for the tank repair. As a lay person, I can't be certain if this is something a technician should have discovered first.

The initial service provided was an emergency visit on a Friday night around 9 pm to diagnose the issue and take care of the immediate water leak. The service tech arrived about an hour after I called the company. I was using a wet vac in the meantime to prevent any further water damage from the water leak. After the tech arrived he determined the issue was the water softner and disconnected it to stop the leak. With the Angie's List discount of $35 we replaced the water softner and the main shut-off valve for about $1850. This was done about four days later because of a holiday on Monday and because of the weekend. The initial visit and cost of $128 was for the service call on Friday night.

Badly. No work performed. Tech was a nice enough guy but company policy is a rip-off. In the current competitive market for plumbing work, Aqua Tech acts like they're the only plumber in town! Not worthy of Angie's List. Bad business. Unethical. "Ask about Angie's List Discount"? No Angie's List discount was offered.

I experienced anoying hot water temperature fluctuations in winter months due to gas pressure to my continuous flow hot water heater. Called the gas company and they advised running a dedicated gas line into my hot water heater separate from my furnace. Called this company for a quote. Technician was a bit resistive of gas company's recommendation but eventually agreed. Price was high but I needed to get it done so I agreed. I was shocked when they wouldn't honor Angie's list coupon for $35 off. Overall will probably call another plumbing company next time.