NOVAK & PARKER HOME APPLIANCE

Repaired and works

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Great experience.

Great

They came out and diagnosed the issue. They ordered the part and came back to fix it. He was very happy with them. They were a family owned business and I have purchased appliance from them in the past. Their price and their service were both good. Their sales people were fine.

The repair man was honest and professional. I would use this company again --they seemed very up front and trustworthy, prompt and helpful on the phone, too. The repair guy was great but I have forgotten his name. It was some time this summer --I got busy and forgot to write a report but wanted to even in retrospect because I like this place a lot. And I am a VERY skeptical person.

I called them to come out because it was making a horrible noise. He came out and ran the dryer so that he could hear the noise. He discovered that the noise was caused by lint build up in the bottom of my dryer. He cleaned everything out and it turned out well. He was very reasonably priced. There was so much for the service fee and then the cost for the dryer cleaning.

Dryer and range hood were put in on one day and the fridge was put in on the Saturday before easter. After making all hook ups for ice maker and tested water line all was good two hours later the fridge started leaking out of bottom. Called Novack and they came out to find that there was a defect in the water line for factory fixed leak in a super fast manner and thanked us for letting them come out so quickly.

Excellent service. Immediately knew what the problem was and had the part handy.

Repairman did not show up or call during the 2 hour time frame I had been given the night before. After an additional hour I called the company. He arrived about 15 minutes later with the self-evident comment that he was 'running late.' Once he was on the job he was courteous, efficient, and apparently competent. It took him about 10 minutes to diagnose the problem (dead thermostat) and replace the necessary part. I paid the approximately $70 house call fee, plus the cost of the part ($15), plus an additional $70 which I assume was the hourly rate. (He didn't offer 50 minutes in change). There was no original repair estimate, but the total labor related cost of $140 for being an hour late and working 10 minutes seemed a bit much.

The door on my dishwasher was broken. The springs seem to be the issue. Mario replaced the springs, the rollers and brackets on the baskets. He was exceptionally nice, cleaned up and even vacuumed under the dishwasher when he removed the unit. I would use him again.

I went to ABC and I saw a guy named Steve and I had to make a appointment to see him. I went in four times to pick things up and he was never there. I was spending over 20,000 dollars on appliances. When I went to my Friends house she told me that they could do better. So I canceled the order with ABC because they wouldn't give me a good price. So I went back to the kitchen place and they told me about this company. They gave me a wonderful deal. They delivered and installed on-time for free. Nothing was a problem for them.

Novak & Parker are an authorized Viking service company so they came out to repair my range. Very prompt, professional, courteous and knowledgeable. In addition their prices are very competitive with other Viking-approved companies. Will definitely call again.

Impressed by Carlo's pro active customer service. Tech # 305's common sense and practical approach. All were very helpful, and pleasant to deal with.