NOVAK & PARKER HOME APPLIANCE

Luke was extremely professional, polite and knowledgeable. He worked efficiently and was very neat. It was a pleasure to have him do the work. I would highly recommend him and his company

The telephone service person had a pleasant phone demeanor and was very helpful. She tried to accommodate my urgency by communicating with the scheduler to see if there was any way they could squeeze me in today. They did, indeed, squeeze me in! But it just so happened that another provider had just called back not long before and I ended up confirming with them. But, I do greatly appreciate this company's efforts to get someone out here quickly! Thank you and I will keep you in mind next time.

The delivery was fast and the installers did a great job. The dishwasher is working very well!

They came out to inspect a broken microwave, informed us that it would cost more to fix than to buy a new one.They even gave us a coupon toward the purchase of a new one.

Novak and Parker continues to be a family owned firm that offers excellent service and support. For example, they have provided loaners when appliances fail. Their prices are very competitive, too. With our recent washer purchase they were willing to offer support with the extended warranty should there be any misunderstandings with the insurer--a commitment they put in writing. Novak and Parker also helps should there be a concern with the manufacturer. This level of service after the sale is increasingly rare and hard to find.

First time out they troubleshoot fridge not working found a $16.00 fan needed to be replaced, when the tech, Started to put the the cover back on it was held back by ice build -up,I suggested maybe it needed good old fashion defrost,the tech, said not needed,as he continue to force the cover on not being able to replace cover and screws, after he left the fridge started leaking water inside th fridge , I called they came out again then they wanted another $200.00 dollars I said no I can't spend $700. On a fridge I can purchase new for 600.00 the second tech. Was mad and left a mess and the cover not able to put on , I called the store to see if there was anything they could do before I summit my report to Angie's list , I also told them I don't understand hou the could justify a $80.00 trip charge in these days when the service tech came in hi own car, and also to mention I live across the street from the shop, any how I unplugged and defroste the fridge 'and now it's 6 months and runs great no leak, I could of saved myself $700. If I would have done that first.im disappointed I hate to call big co. Like Abt but there's a reason why there a large co.

The current refrigerator was already failing. I had a chance to save the freezer items if a replacement was speedily installed. After telling my salesperson the situation, I was scheduled for the next day and because I live close-by, I was the day's first delivery. The fit was 'iffy' but the installer had a few tricks that did not compromise the product and installation was completed efficiently and to my satisfaction.

The technician that came out was very knowledgeable about what he was looking at. He made a very rapid diagnosis of one problem, took the machine apart and found a couple more problems. He then informed me that it would be better to get a new machine rather than fix the old one. When I told him we would get a new one, he said they could sell me one, but didn't try to force it on me. He was very professional, and did a good job of cleaning up. I was extremely pleased with the service, and his level of knowledge. I would use them again if necessary.

Delivery scheduled for a Monday but they were able to deliver on the Saturday before. Mark and Alberto were very effecient and professional in the installation of washer and dryer. There were some venting issues that needed attention and that work was completed on Monday. (They were very thorough about this issue and made sure I understood the fire hazard that was possible if I used the dryer BEFORE the venting problem was resolved.) All work was explained and they made sure I understood everything they were doing. On both days, before they arrived, they called me to let me know they were on their way. Thank you to all at Novak & Parker.

There were two occasions this year we had Parker and Novak come to our home. The first incident was to repair a Whirlpool built-in icemaker and the second time to replace the microwave in Theremadore triple oven. In each case, the person who took the call was very knowledgeable and friendly. Service was scheduled promptly, and the services were rendered quickly. Cost was relatively good and quality of the work was outstanding. I had the opportunity to work with Dan Novak to select the replacement microwave. Since the Thermadore was so expensive, he found a Wolf on closeout that was about half the price, installed. He showed care and concern with me as a customer, and did not try to sell the Thermadore, which was not needed. I whole heartedly recommend Parker and Novak for appliances and appliance repair.

We had a great experience at Novak & Parker. We did a full kitchen remodel and added a dishwasher and microwave hood. The salesperson was extremely helpful and friendly. We were happy to be able to support a local business. Due to issues with our cabinet supplier, we had to delay the actual delivery of the appliances and there was no problem at all with that. In order to pass final inspection of our kitchen we needed a bracket for our stove that other stores did not carry in stock. I called Novak & Parker and they took the part off a store model and sold it to us - no problem at all!

They were very thorough, capable, and contientious. I didn't get the same nonsense that I got from another comapny. They were very honest and I've dealt with them in the past. They are very honest up front. Above all, they are very, very capable and don't leave a mess of any kind.

I dealt exclusively with the Novak & Parker repair technician, Dave Hansen. He was polite, knowledgeable and punctual. He apologized profusely for the fact that my 1990's dryer required an additional part that needed to be specially ordered, but he kept me advised of the status while awaiting the part arrival. On the day he was scheduled to finish the repair once the part had arrived, Dave arrived exactly at the beginning of the scheduled 3-hour timeframe, which was much appreciated. I would recommend Dave to anyone for any other appliance repairs, and I will specifically request him for any future repairs I might need on other appliances.

He came on time and was very pleasant. I was livid because this was the second time I had lost my food in a month. We had an average of 2-3 power outages aweek. After he replaced switch, and checked it out, I was relieved that I might make it through the summer.

I have been using this company for all the appliances since we have owned our home. I like to shop locally and spend my money with small family owned companies. The sales department is wonderful, they truly help you find the right appliance that will suite your needs. On our most recent trip we purchased a floor model scratch and dent GE profile gas cook top and a new microwave. We had our handy man do the simple install for the microwave and then we contracted with them to get the cook top installed on the 20th. We informed them that we had a crawl space and we already had a few gas appliances, the whole job would take about an hour and a half. When the installer showed up he told myself and my husband that we clearly didn't have gas hoked up to our home and we were lying about the job saying a crawl space was never mentioned and "they don't do crawlspaces". We called Novak and had a manager come out. When the manager arrived he said that this project was going to be so complex, they would have to tear up the entire floor, kitchen, and siding to find the gas mane, and where the electrical is. I was nearly beside myself at this point with the horrid customer service we are receiving. The installers said that they just didn't have time and it was almost Christmas, so they were going to leave and that they hoped this negative experience wasn't going to hinder us from purchasing from them in the future. We never received a call to reschedule and I waited 2 weeks to write the owner about what happened. I received back a nasty letter saying that he was sorry they lost our business and we could come and pick up our cook top. They refunded back the install fee, but that is it. Nothing about how his employees handled our situation and no apology. I am going to keep on shopping local but no longer at their establishment.

Well, on Saturday evening, I went into my freezer to get something for dinner. EVERYTHING was soft. I was very upset because I had just thrown away all my food due to the big storm we had last month. Thankfully I have a freezer/ refrigerator downstairs, so I spent the rest of the night running up and down the stairs. Good exercise! Pickup day wasn't until Wednesday, and I didn't want all that stuff sitting around and stinking for 4 days. On Sunday, I went to Angie's List to get a few names of repair companies. I decided to call Novak and Parker. I knew no one would answer because they weren't open on Sundays. I did not want to pay more for Sunday service anyway. I spent Sunday cleaning out the refrigerator. They called me right away on Monday morning. The girl that answered the phone, took my information, and said she would try to fit me in. I did ask if I still had to pay the diagnostic fee if I had a repair. She said I did. How about a senior discount? No, but she would give me 20% off the diagnostic fee. Unfortunately they could not come out Monday. I set up a time, and spent the rest of Monday cleaning out my freezer/refrigerator, both inside and out. Feel really good about doing that. It was good, for that reason, that they could not come out on Monday. Now I have the pleasure of setting up my really clean freezer/refrigerator.

They came at the correct time window, did the correct repairs, was courteous, clean kept, and cleaned up after himself. Did more then we asked him to do, would recommend and use again. No hassles.

They looked at the dishwasher and thought that they couldn’t fix the problem. They came back the second time, but they didn’t charge us for the second visit. We replaced the dishwasher; it was an old machine. They called back right away and showed up when they said they would.

We got mostly Bosch and KitchenAid, and we liked it all. The staff was great. They delivered and set up the appliances, which went very well.

It's good to shop around, including trying some on-line options. It's important to know the exact size of the appliances and the space requirements when planning the kitchen rehab so that you can plan out your cabinets and other finishes. Go to the show-room and kick the tires!

They helped us plan our kitchen remodeling, then assisted with picking out which kitchen appliances would be suitable. We did run into a problem with them, but they were extremely responsive with that and fixed it right away. I am satisfied with their services.

Their attentiveness to my situation turned what would have been a negative report into a good one. One scheduling mistake turned into a two-day delay in their availability to fix my dryer. Then they created a route for the repairman that put my repair too late in the day on a Friday. I had to leave to pick up my two sons who had been at a wilderness camp for two weeks. I REALLY wanted a working dryer when I returned. When another repairman had a cancellation, they sent him to fix my dryer, which he did very quickly.

Technician arrived on time...despite heavy snow-he was professional and friendly. He couldn't find any leak and advised how the leak could have occured ( a one-time event). He advised me that I did not need the part I ordered ( I still wanted the new agitator). He showed me how to clean debris from the agitator and how to easily pop it back into place.

The work was good. He was not as clean as I would have liked him to be. They were good on the phone and came right out.

Easy to set up appointment that worked with my schedule. Technician arrived on time and got to work. Identified the problem as a failed defrost thermostat and installed a new one. Fridge/freezer has been working great. Since we inherited all of our appliaces from a previous owner, the technician also checked the manufacture date of our unit which was very helpful (gives us an idea of when we might have to budget for a new fridge).