Brian and Sons INC.

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the maintenance went fine.

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The filter was not put in the best place but other than that the service was pretty good. They were higher in price than I would’ve liked. They were very nice and courteous people.

Everything they did turned out fine!

It was great! The gentleman was very friendly, explained things well, and seemed really honest.

They really went above and beyond in helping us. They helped us get necessary permits. They stayed within our budget. They advocated for us with the branch from the home mortgage company to accept these products under coverage.

They have done great work. They are prompt and he knew what he was doing.

They were pretty good. They were very prompt and reasonably priced. They even came out on a holiday. I have nothing but good things to say about them.

Everything was fine. They did a good job.

The service is good. I use them all of the time for service.

Although our unit is old, it is still ticking along. He did not attempt to push a new one on us or add any services. The price was reasonable and much less than a local competitor. He was prompt, professional, friendly, did the job requested. There was a small leak afterwards meaning the air wasn't coming out very cool. Someone came back as soon as we called and corrected the issue -- no hassle. Very good service and a good experience. Will use again.

They came out several hours after the call and he was here for about 15minutes. He went to the AC and stuck a screw driver through the grate and said the fan was dead. He said he would come back the next day because he didn't have a fan motor in his truck. He charged me $127.50 for the service call and because it was a holiday. He came back next day and replaced the fan motor just before noon. About 6-8hrs later it was still 83 degrees inside the house and the thermometer hadn't gone done since he left. He returned to fix the problem he hadn't fixed originally and didn't knock when he came in. He just walked in the house with mud all over his shoes and showed up in my family room. He trampled all the flowers around the AC area, which wasn't necessary. I have had multiple problems with this AC unit in the past. A guy who serviced my AC in the past advised me of a way to maintain the condenser each year by cleaning it off. The service guy hadn't cleaned anything at all. I took the top off and he had butchered the wiring. The new capacitor for the fan motor was just laying on its side in a high voltage box (wrong way to install). He didn't repair it correctly. I had to have another contractor out to correct the faulty wiring. There was also a lot of glue all over the cap on top of the AC, it is a snap on cap and he used silicone gel to put it back on. There is glue all over the place and the cap doesnt fit properly anymore. They offer a $20 discount on their web site but didn't put it on their invoice until I asked for it. Coincidencally, you can see where he changed a 6 to an 8 for one of the parts provided thus adding $20 onto the bill. He worked on 3 separate service calls for an hour and a half, but charged for 4 hours of labor. It took him 3 trips to do what he could have done in 1 trip. And then I had to have another company out to rewire. This guy is a nightmare. He is unethical and unscrupulous. The contractor who fixed all his shoddy work said he should have charged me less for labor when he charged me more because it was his problem by not having the correct equipment (motor from the beginning). Update: Their response is false and decieving. Buyer beware.

They didn't even charge for the freon. It was a decent price and not an arm and a leg. They didn't do anything we didn't need.

They have always been prompt. Was frustrated that installation of a thermostat (involves connecting 4-6 wires) cost $100+ Disappointed that after never needing to be recharged in over 5 years, that they didn't check for leaks after having to add 2# of Freon. At a cost of $85, then came back 5 days later and added 4 more pounds with significant leak. Only cooled for 4 more days.

They did very good work. I was satisfied with their prices.

My air conditioner had stopped working. The problem was that the filter was dirty and they asked me to off everything for three days for things to sort out. They came back after three days and they checked it again. They charged me another service cost. I don't think they actually did any labor or used any parts but I wouldn't say that I was not pleased with them. They were prompt and they tried to communicate with us what time they would be here. I would definitely call them back. Their expertise was great.

I have a contract with them. They check it before I turn on the air. They also come out in the fall to check and see if I need anything. They also check if everything is okay. They change the filters too. They make sure that it?s okay to turn off. They clean the dust. I like their professionalism. Brian knows what he is doing. He is not like a person who would take an advantage of you. He explains everything to you including the very smallest detail so that you understand what you need and what he is doing. He will also show you what he is doing. He has a pleasant personality and he knows his stuff. I had somebody else come in and do some work. He then solved some issues and didn?t charge me anything. I have been working with Brian for years and I like him. His prices are reasonable. He will work with you and he has several options available for you. I will keep the contract with him. So I don?t have to worry about anything once I sign the contract and make my payments. All I have to do is call him and schedule.

He's excellent! He is very approachable and professional. He is reliable and will be there exactly when he says he will. He is very knowledgeable and will keep the customer well informed throughout the process. They are a very honest business and I've been working with them for about 7 years.

I had purchased a coupon for heating OR A/C check for $29.95 (a $69.95 value as stated on coupon). I was skeptical that I might get just a cursory service as coupon required you mentioning coupon at time of booking. I was pleasantly surprised that Brian took his time, listened to my concerns that the temperature on upper floor always seemed warmer. Helped me adjust vents on main floor to aid cooling upstairs. Even checked heater as well (see first sentence above)! Brian even recommend I go out an purchase replacement filter (vs. probably selling me one at marked up price) from Home Depot. I even gave him several chances to try and sell me new furnace & A/C and he didn't try to at all. I'll definitely recommend these guys to my neighbors as I believe they provide good service at a reasonable price. Reasonable price is probably because they are non-union! Oh, yes I paid $39.95 because I gave him a $10 tip for the extra service though I would have been fine paying the $69.95.

THEY WERE VERY PROFESSIONAL, FROM THE SCHEDULING, TO THE THANK YOU NOTE AFTERWARDS. CLEANED NOT ONLY THE SUPPLY, BUT THE RETURNS ALSO. WAS VERY COURTEOUS BY TAKING OFF SHOES IN THE CARPETED AREA.