I met with a rep to discuss the project and he was great - on-time, knowledgeable, easy to work with. He was going to send me some product options to consider, along with pricing. A month later, with several follow-up notes from me, I haven't gotten any quote or product info. I am disappointed. I thought this project was potentially a good fit.
Description of Work: Vendor was to provide a quote for a gas log insert, and a direct vent fireplace installation.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
5.0
Response from Jiminy Chimney
I apologize for any inconvenience that you may have experienced while dealing with Jiminy Chimney. I assure you that nothing less than complete customer satisfaction is our goal here at Jiminy Chimney. We believe we had the wrong email address and accept full responsibility. We would love a chance to earn your business again in the future. Please let us know if there is anything we can do. You can contact our office at any time via phone or email.
Michael M.
01/2017
5.0
chimney repair
 + -1 more
Had to order the correct size cap so they had to come out a couple weeks later when it arrived. No big deal there. Service person called ahead each visit to let me know when they thought they would arrive and even let me know that they had a cancellation and could come earlier.
Description of Work: chimney inspection and cap replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Jiminy Chimney
Thank you for the review.
Duane B.
01/2017
5.0
chimney caps, fireplaces, gas logs
 + 1 more
Great company to do business with. We would highly recommend them to anybody looking for fireplace/chimney work.
Description of Work: Insalled two fireplace inserts.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Jiminy Chimney
Sorry for the delayed response but we truly appreciate the opportunity to do business with you. Thank you for the great review and we look forward to working with you in the future. Richard Moore owner
Dottie M.
12/2016
5.0
chimney caps, chimney repair
 + 0 more
The guy did excellent work very friendly
Description of Work: Cap on our chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Jiminy Chimney
Thank you for the great review.
diane K.
12/2016
5.0
chimney repair
 + -1 more
It went great. They also did an excellent job of explaining safe operation aAngiend maintenance of the fireplaces and burners
Description of Work: They inspected the chimneys and fit caps to prevent debris from entering. They were professional and knowledgeable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michelle T.
12/2016
5.0
chimney repair
 + -1 more
My husband was completely impressed by this contractor - fair and honest! Will definitely hire again!
Description of Work: Chimney inspection and cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan T.
12/2016
5.0
siding, chimney repair
 + 0 more
I'm a homeowner of an older house in Arlington Heights, IL. We hadn't used our fireplace in some time and wanted Jiminy Chimney to come out and take a look at it. My husband and I just thought it needed a good cleaning, but wasn't sure if it needed more work. Regan, the girl in the office, was very friendly and accommodating of our schedule. She agreed that before I would purchase a special package that they were offering on Angie's LIst, Jim would come out and make sure that we would be able to use the deal. If he could clean the chimney, we would still be able to get the same deal. I thought that was very fair. Jim came out and after an inspection realized that we didn't need his service at this point and didn't charge us anything for his time. We were so impressed with Jim's honesty and the integrity of his company, that I wanted to take the time to write up this review. I would highly recommend Jiminy Chimney and will use them in the future.
Description of Work: We thought we needed our chimney cleaned.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Jiminy Chimney
Thank you for letting us know about your experience and how we are doing. We look forward to working with you in the future. Richard Moore owner
Rosemarie F.
12/2016
5.0
chimney caps
 + -1 more
When they arrived, I was told that my chimney did not fit the standard; however, he might have 2 that would fit. The first one did and the process took about 15 minutes. Since I had called to check on sizes, I anticipated that one would fit which is why I gave a B instead of an A for responsiveness. All in all, a good job and I would hire again.
Description of Work: Needed a chimney cap and opted for the $129.00 special promoted on Angie's List. Called ahead of time to make sure zip code was within their area and that they carried multiple sizes to accommodate my chimney. Had been told by the scheduler that they did and was given an appointment for the following week. They called about an hour and a half ahead of appointment time to let me know they would arrive in 15 minutes.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Jiminy Chimney
Thank you for the review. We appreciate your business.
Darrell E.
12/2016
5.0
chimney repair
 + -1 more
Took two visits because of the nature of my chimney. Company followed through. Good job.
Description of Work: install chimney cap
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Jiminy Chimney
Thank you for the great review.
Susan C.
11/2016
5.0
masonry, chimney repair, fireplaces
 + 1 more
Excellent very helpful. Gave me the best price were quick, professional and very responsive. I would recommend them to everyone!
Description of Work: Replaced broken chimney to roof line, flashing and caps on chimney and stack replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,329
Response from Jiminy Chimney
Thank you for the review. We appreciate you taking the time out to write a review.
Margaret J.
11/2016
5.0
chimney sweep
 + -1 more
Jim was very help, being new to using an fireplace. He took the time to instruct and advise the care and use!
Description of Work: Inspected and cleaned fireplace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Jiminy Chimney
Thank you for the great review.
Laura H.
10/2016
5.0
fireplaces
 + -1 more
Jim arrived and let us know our fireplace was actually in great condition and we did not need the prepaid service, he immediately let us know he would process a refund. He showed us how to safely operate the unit and explained to us how to do minimal maintenance. He knew and named every component in our fireplace by name. His professional and honest service were greatly appreciated! I highly recommend this company!!!
Description of Work: We scheduled a prepaid (via Angie's List) gas fireplace cleaning for the unit in our home that we have not used since moving in 3 year ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Jiminy Chimney
Not every chimney needs to be swept but every chimney should be inspected. We are glad you had a great experience and thank you for the great review.
SYLVIA S.
10/2016
5.0
chimney sweep, fireplaces
 + 0 more
Absolutely GREAT! Jim explained, in detail, what needed to be done and recommended the proper log set. He also suggested a way to clean the front of the fireplace myself (another company had suggested paying $1600.00 to have them do it!!). He told me EXACTLY what the costs would be and when it would be installed. Everything went perfectly and Jim even called me to let me know that he would be closer to the 11 a.m. time (the window was 9-11) for the install. I would HIGHLY recommend this company!
Description of Work: We needed to replace a vented gas log set in our basement with ventless.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Jiminy Chimney
Thank you for the great review.
Edie R.
10/2016
5.0
chimney sweep
 + -1 more
It went great. His name was Jim Odell. He was very knowledgable and professional.
Description of Work: He inspected my logs and fire place. He said it did not need a cleaning and that it was in good condition. He showed me how to light my fireplace and how to open and close the damper. He gave a lot of helpful information.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$207
Response from Jiminy Chimney
Thank you for the review
Jim S.
09/2016
5.0
chimney repair, fireplaces, gas logs
 + 1 more
Very well. Matt did a nice job of showing up on time, assessing the fireplace and explaining what he did and how we could do some basic maintenance ourselves.
Description of Work: Clean and survey fireplace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Jiminy Chimney
Glad you are happy with the customer service and thank you for the great review.
Linda M.
08/2016
5.0
dryer vent cleaning
 + -1 more
Great We had a problem with the vent and He fixed it and cleaned it out with no extra charge.
Description of Work: Dryer Vent Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from Jiminy Chimney
Thank you for the great review. We appreciate your business.
Gregory M.
06/2016
5.0
chimney sweep, fireplaces, gas logs
 + 1 more
It went fairly well. They got caught in traffic, but were very communicative and kept me up to date on their arrival time. They were clean and professional. (Clean can be hard when cleaning chimneys)
Description of Work: They did a full camera inspection, adjusted my gas lines, set up my gas logs correctly, and did a light cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$210
Response from Jiminy Chimney
Thank you for the review.
Therese D.
05/2016
5.0
masonry
 + -1 more
Jiminy Chimney was Very friendly, professional and prompt. Customer service was outstanding. I can't say enough about Chad , Joe and Mike. They are truly an asset to the business. Very Hard workers who take pride in their work. I Highly recommend them. I will use them again, as needed. Thanks Guys !
Description of Work: Tuck pointed limestone foundation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Jiminy Chimney
Thank you for the great review.
Nicole S.
04/2016
5.0
fireplaces, gas logs
 + 0 more
Went great, punctual, easy to understand
Description of Work: Checked gas log fireplace status and trained us in its use
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Jiminy Chimney
Thank you for the review. We appreciate your business.
john K.
04/2016
5.0
chimney sweep
 + -1 more
Joe protected everything inside before beginning work (a little later than planned due to traffic) and found some areas of concern we will need to address. I never knew we had cracks in our brick near the very top of the exterior of the chimney. He provided a report with photos and all before he left...very thorough, helpful and informative.
Description of Work: Cleaned and inspected chimney, inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$111
Response from Jiminy Chimney
Thank you for the review.
Tammy B.
03/2016
3.0
masonry
 + -1 more
They were professional and on time but the price was way too high for what I needed to do. They didn't want to do what I needed to have done. They quoted my $1,200 per wall for the tuck pointing. I don't think the job was big enough for them so they inflated their pricing.
Description of Work: I wanted my garage tuck pointed, they wanted to tare everything down and start over. They quoted my $10,000.
Rating Category
Rating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Jiminy Chimney
Thank you for taking the time to write a review. We appreciate the opportunity to earn your business and apologize your experience was less than perfect.
Kathleen B.
03/2016
5.0
air duct cleaning, chimney sweep, fireplaces, gas logs
 + 2 more
I was able to schedule this service after a prompt response to the purchase of the Big Deal. Joe called me prior to his arrival and was on time. He was very professional and made sure the carpet and surrounding area were covered before beginning his work. There were no issues with the fireplace, so he was able to complete the work within 45 minutes. I will call this company in the fall to clean the same type of fireplace in my lower level.
Description of Work: I purchased a Big Deal for a cleaning of my gas log fireplace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Stan Z.
03/2016
5.0
chimney repair, chimney sweep, fireplaces, gas logs
 + 2 more
Arrived on time. Completed the service in an hour. Was very thorough. What impressed me most was the fact that although he cleaned a soot laden fireplace, not a drop of dust or dirt was found in the room after he left. Great job!
Description of Work: Inspected and cleaned two fireplaces including the chimneys. Added additional sand, stone and embers to the gas log set.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Susan M.
03/2016
4.0
chimney repair, fireplaces
 + 0 more
The technician called ahead to say when he'd arrive, was right on time, thoroughly checked the fireplace and explained how to safely use it.
Description of Work: Safety check of gas fireplace.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
ELAINE R.
03/2016
5.0
chimney repair, fireplaces, gas logs
 + 1 more
The technician from Jiminy Chimney was prompt, polite and professional. He took out all the old stones, cleaned the interior of the firebox and put in new stones. He took all the dirty stones away. He also took out all the artificial logs, cleaned them and put them back in. The fireplace looks very good.
Description of Work: Checked the flue and other parts of the fireplace as part of a Angie's List Deal for about $89. It is a gas fireplace that has never been used to burn wood so it was mostly clean. We paid extra for cleaning the logs and replacing all the stones.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Repair,
Chimney Sweep,
Fireplaces,
Chimney Caps,
Gas Logs,
Masonry,
Dryer Vent Cleaning,
Air Duct Cleaning,
Water Heaters,
Natural Gas Lines
FAQ
Jiminy Chimney is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Jiminy Chimney accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa