VJ Killian Co

I would use them again in future.

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ALTHOUGH THEY HAD TO CALL AND RESCHEDULE APPOINTMENT FOR THE NEXT DAY, THE PLUMBER WAS VERY POLITE, AND CLEANED UP AFTER HIMSELF.

I THINK THEY WERE HONEST IN THAT THE ADDITIONAL WORK NEEDED TO BE DONE. THE PLUMBER WAS ON-TIME, PROFESSIONAL AND NEAT. IT REQUIRED A FOLLOWUP APPOINTMENT FOR INSTALLATION OF THE CHIMNEY LINER. I ARRANGED AN APPOINTMENT WITH GLENN IN THE OFFICE FOR 12:30 ONE AFTERNOON. AT 12:15, AS I WAS DRIVING HOME FROM WORK, HE LET ME KNOW THAT HE SENT THE MEN ON ANOTHER CALL AND THEY WOULD ARRIVE 2 HOURS LATE TO MY HOME. HE CANCELLED AT 3:00 ALTHOUGH HE KNEW I HAD TAKEN THE AFTERNOON OFF AND HE AGREED THAT THE DAY WAS PERFECT WEATHER FOR THE WORK TO BE DONE. IT TOOK SEVERAL MORE WEEKS TO GET A DATE THAT SUITED MY SCHEDULE AND THE WEATHER. THE WORKERS WERE PROMPT, POLITE AND NEAT. GLENN INSISTED ON CALLING AND LEAVING MESSAGES ON MY HOME PHONE WHEN I WAS AT WORK, WHEN HE KNEW WHERE I WAS. VERY FRUSTRATING. I AM PLANNING TO REMODEL TWO BATHROOMS AND A KITCHEN, AND I USED KILLIAN BECAUSE THEY HAD GOOD REVIEWS ON YOUR SITE. NOW I WILL BE LOOKING FOR ANOTHER PLUMBER TO DO THOSE BIGGER JOBS.

I WAS NOT IMPRESSED THAT THEY AGREED TO DO THE SERVICE AND THEN BACKED OUT THE NEXT DAY.

THEY WERE VERY ACCOMMODATING ON SCHEDULING. VERY PUNCTUAL. QUICK AND EFFICIENT.

VERY PLEASANT PLUMBER. THEYRE EXPENSIVE, BUT ALL PLUMBERS ARE.

STEVE WAS EXCELLENT! VERY POLITE, WAS HERE ON TIME, AND EVEN EARLIER THAN EXPECTED. I WOULD MOST DEFINITELY RECOMMEND THEM!

PLUMBER WAS ON TIME, KNOWLEDGEABLE, AND REASONABLY PRICED.

MY BOILER QUIT TWICE DURING COLD WEATHER, AND KILLIAN CAME OUT WITHIN A COUPLE OF HOURS TO FIX THE PROBLEM. THE SERVICE WAS EXCELLENT.

I LEFT A MESSAGE THAT I WANTED THE WORK DONE AND WAS TOLD SOMEONE WOULD GET BACK TO ME. A MESSAGE WAS LEFT FOR ME THAT IT WOULD BE AT A CERTAIN TIME ON A CERTAIN DAY. I LEFT A MESSAGE THAT THAT TIME ON THAT DAY WAS UNACCEPTABLE AND LEFT AN ALTERNATIVE. ON THE ORIGINAL DAY I WAS CALLED AND TOLD THE WORKER WOULD BE COMING, AT WHICH TIME I POINTED OUT I HAD LEFT A MESSAGE THAT THE TIME WAS NOT ACCEPTABLE TO ME. MY ALTERNATIVE WAS IMMEDIATELY AGREED TO AND HE SHOWED UP AT THAT TIME.

EARLY A.M. SERVICE CALL WAS RESCHEDULED BY THEM TO LATE MORNING, BUT KEPT CALLING TO LET ME KNOW WHAT WAS GOING ON.

THEY WERE VERY PROFESSIONAL & ACCOMMODATING WHEN EVER I ASKED THEM QUESTIONS. I HAVE USED THEM 3 TIMES BEFORE AND THEYRE ALWAYS VERY PROFESSIONAL!!!

SUPPOSED TO COME ON A FRIDAY MORNING, BUT CALLED FRIDAY MORNING TO SAY THEY COULDN''T COME UNTIL THE AFTERNOON DUE TO AN EMERGENCY CALL. CALLED BACK IN THE AFTERNOON AND SAID THEY COULDN''T COME THAT DAY AND HAD TO RESCHEDULE. ONCE THEY CAME OUT, THEY DID A GOOD JOB. EVEN CAME BACK OUT AT NO CHARGE WHEN THE MAIN PUMP WENT DOWN DUE TO A FROZEN OUTSIDE PIPE (WHICH THEY WARNED US COULD HAPPEN). FIXED THE FROZEN PIPE BY CUTTING IT OFF CLOSER TO THE HOUSE.

OUR EMERGENCY SERVICE REQUEST WAS HANDLED WELL, THOUGH WE HAD TO WAIT DUE TO WHAT I PRESUME WAS THE LARGE NUMBER OF REQUESTS ON THAT DAY. THE SERVICE TECH. FINE TUNED THE GAS VALVE AND WHILE HE WAS OUT, DID SOME QUICK, PREVENTIVE, MAINTENANCE.

I FEEL THAT IF A COMPANY CANT FIX SOMETHING THEY SHOULD TELL YOU THE FIRST TIME

THEY GAVE ME AN EXCELLENT PRICE, WERE VERY PROFESSIONAL. WE HAVE BEEN VERY HAPPY WITH OUR HOT WATER SINCE THEIR WORK. THERE WAS A SLIGHT PROBLEM AFTERWARDS, WHICH THEY WARNED ME MIGHT HAPPEN. THEY CAME OUT PROMPTLY & FIXED THE PROBLEM AT NO CHARGE.

RETURNED PHONE CALLS PROMPTLY. SHOWED UP ALMOST WHEN PROMISED (WED AGREED ON MORNING, MAN SHOWED UP EARLY AFTERNOON....NO BIG DEAL). OVERALL, SERVICE WAS FINE.

VERY HONEST. CAN BE TRUSTED. THAT IS A BIG THING FOR ME.

THEY HAVE BEEN MY HEATING COMPANY FOR 20 YEARS. THEY ARE RELIABLE.