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Custom Care Cleaning & Restoration

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are a family owned and operated business who takes pride in our work. We are large enough to serve, but small enough to care. We employ 3 highly trained full time employees and have multiple part time employees to help us through our busy moments. Given the opportunity to serve you, we absolutely guarantee all of our work. If you're not not completely satisfied, we will re-service the area free of charge. If you're still not satisfied with the results of your cleaning we will return your money.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Carpet Repairs & Re-Installation, Spot Dyeing, Odor Removal, Anti-Allergen Treatments, Carpet & Upholstery Scotch Guard Applications, Upholstery Cleaning, Imported & Domestic Area Rug Cleaning, Tile & Grout Cleaning, Grout Sealing, Natural Stone Cleaning & Sealing, 24 Hour Water Damage Restoration.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8255 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
3%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 255 reviews

Bob G.
06/2014
5.0
carpet cleaners
  + -1 more
Did a great job cleaning carpeting throughout basement. Replaced all furniture in perfect order.
Description of Work: Clean carpeting in basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127

david S.
06/2014
5.0
carpet cleaners
  + -1 more
The service was excellent. They were the best provider that I have ever had. The scheduling was very easy and they were cooperative with my schedule.
Description of Work: This was a Big Deal for $121.00 for 4 rooms (up to 800 sq. ft.) cleaned and deodorized. I added on stairs and area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Joan E.
06/2014
5.0
carpet cleaners
  + -1 more
I would highly recommend them. They did a thorough job.
Description of Work: I used Custom Care Cleaning & Restoration for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Erin D.
06/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
Very good. The crew called before arriving and was very thorough and prompt. We felt that the value was good and they didn't try to oversell anything to us.
Description of Work: Cleaned carpets and then deodorized. Did a nice job and were very careful not to hurt the furniture. We added on them cleaning a soft and it looked new after they left.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Maggie R.
06/2014
5.0
carpet cleaners
  + -1 more
It went fine. They were prompt and nice. I would use them again.
Description of Work: Custom Care Cleaning & Restoration cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$141

David L.
05/2014
5.0
carpet cleaners
  + -1 more
Very professional service. Arrived on time. Prompt and courteous. Got stains out of our carpets that we thought we could never get out.
Description of Work: Cleaned 4 rooms of carpet, hallway, and stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Robert Y.
05/2014
5.0
carpet cleaners
  + -1 more
The team showed up and went right to work. They were very careful with walls. It was quick and efficient as this was right before move in and the rooms were empty. They were great.
Description of Work: Cleaned two bedrooms, long hallway, dining and living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

ROBERT F.
05/2014
5.0
carpet cleaners
  + -1 more
The crew was professional, prompt and the carpets were cleaned very very well.
Description of Work: cleaned and deoderized 6 rooms of carpet, main hall, and two sets of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Mark T.
05/2014
5.0
carpet cleaners
  + -1 more
They did a great job and it turned out much better than we thought. I would use them again.
Description of Work: They cleaned 3 rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$121

Julia W.
05/2014
5.0
carpet cleaners
  + -1 more
Flexible scheduling and fast service. Everything was completed as expected, and faster than expected. I would use them again.
Description of Work: Carpet cleaning, deodorizing, protection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$141

Mary W.
04/2014
5.0
carpet cleaners
  + -1 more
Wow! Originally hired to clean tile on screened in porch (and will have them come back to do so!) Changed my mind as I looked at my kitchen floor. What color is my grout? Alex did an incredible job cleaning both areas. He worked alone and didn't miss a beat. Very nice. Very thorough. Absolutely NO issues. Look forward to contacting Joe (owner) for my porch!
Description of Work: Cleaned and sealed my kitchen and foyer ceramic tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Howard H.
04/2014
5.0
carpet cleaners
  + -1 more
It was excellent. I spent above the big deal price. They were very good and very responsive. They were very professional when I communicated with them. They called to give me the estimate immediately and told me what they would do. Their price was also good.
Description of Work: I used the big deal that I purchased from Custom Care Cleaning & Restoration for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Catherine S.
04/2014
5.0
carpet cleaners
  + -1 more
Very easy to deal with. On time,friendly and took extra care to work around new hardwood floors. Would definetly use again.
Description of Work: Had4 4 bedrooms and family room cleaned & deodorized.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Laura R.
04/2014
5.0
carpet cleaners
  + -1 more
It was fine. They respond very quickly when I had a problem. I was happy with it. I will do it again if they have a special.
Description of Work: I purchased a Big Deal coupon of Custom Care Cleaning & Restoration for $199. They did carpet cleaning. I think I added another room or something.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Tatyana V.
04/2014
5.0
carpet cleaners
  + -1 more
Absolutely stellar customer service and price. No hesitation in recommending Custom Care Cleaning & Restoration to clean my carpets. Thoroughly satisfied and will use again.
Description of Work: Cleaned the carpets in my two bedroom town house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$121

PAULA F.
04/2014
5.0
carpet cleaners
  + -1 more
The amount for the job all together was less than $200 (I think) including the extra areas not included in the Big Deal promotion. The 2 guys arrived on time. They were both courteous and did a great job on really dirty carpeting, plus, the carpet is (off) white! Really pleased with the price and how good the carpet looked afterward. Thanks guys.
Description of Work: Cleaned carpets in 4 rooms (part of Big Deal), hallway, and stairs (cost extra). Stain protection (extra).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Lynn C.
04/2014
5.0
carpet cleaners
  + -1 more
They did a great job. Spot treated certain areas. Deodorized and put down stain guard .
Description of Work: Cleaned my carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jill R.
04/2014
5.0
carpet cleaners
  + -1 more
I found this company through the "deals" section of Angie's List. I studied their reviews and took the plunge. GREAT WORK!! The guys showed up online, were professional, and finished quickly. The job was done VERY VERY well. I had extra area that needed cleaning beyond the coupon, and it was quite reasonably priced. Some extra stains in my son's roomed were given special treatment and came out great. I was VERY VERY impressed with the care the gentlemen took with my furniture and walls. They brought corner protectors as to not damage the walls with their hoses and equipment (this is the first carpet cleaning group I have EVER used that had this added feature-and I would never hire a group without them in the future). YES!! I HIGHLY recommend these folks. Thank you!!
Description of Work: Cleaned all the carpets in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Azfar A.
04/2014
5.0
carpet cleaners
  + -1 more
Professional, timely and did a good job cleaning the tile. I was hoping they would be able to get the "dog smell" out of the carpeting more but understanibly did the best they could. The carpet looked good and the tile was much better than before. I would use them again.
Description of Work: Cleaned the tile and carpeting in our rental condo unit.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$282

Brian S.
03/2014
5.0
carpet cleaners
  + -1 more
I had purchased a deal from Custom Care on Angie's List. I had called them and left a message after I made the purchase and they were very quick to get back to me and set up the appointment. They were very accommodating to my schedule. I had carpet that was heavily soiled by pet stains and they took the extra time and effort to really work the areas to make sure they were able to clean every area efficiently. The 2 guys that came out explained what they would be doing and that they would spend extra time on the necessary areas. I would recommend them to anyone looking to have their carpets cleaned professionally. I would definitely use them again.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Carshae D.
03/2014
5.0
carpet cleaners
  + -1 more
The entire process was seamless from start to finish. I set up the appointment with Joe, but the day of he had van troubles so we had to reschedule. We were trying to have the carpets cleaned prior to moving into our new home and due to the rescheduling the only open day I had was the Sunday before we moved. Although they do not usually work on Sundays, Joe was kind enough to let me schedule my appointment for that day. They did a wonderful job and the carpets looked as good as new.
Description of Work: I purchased a deal to have the carpet in 4 rooms cleaned and then I added an extra room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Azfar A.
03/2014
5.0
carpet cleaners
  + -1 more
He was very responsive and gave me a lot of dates for when he could come to my home. He was very accommodating to what my needs were. He has great customer service.
Description of Work: I purchased a few of the big deals with this company.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

James M.
02/2014
3.0
carpet cleaners
  + -1 more
The team arrived promptly. They put up corner guards to protect walls from hose marks. They informed me that they don't move ANY furniture, not even lightweight items (very light coffee table, love seat etc) thus they never got behind the sofa etc. Very dissappointing as other companies provide the service. I'm not expecting they move big heavy bedroom furniture, but since I can move the loveseat and coffee table myself, they should have dont the same. Very disappointed.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$125

Response from Custom Care Cleaning & Restoration
Hello [member name removed], I'm sorry our service did not exceed your expectations. As I remember it, we did not move any furniture in the bedrooms, however we did move the love seat, a floor lamp, an end table, and a desk chair in the family room. To be honest I don't remember if we moved the coffee table or not, but I want to say we did. We offer different packages to suit everyone's needs. This way, people who just want the open areas cleaned pay less than those who want "full service" and have the whole room cleaned wall to wall. The discounted special we ran on Angie's List did not include furniture moving, as this was supposed to be a low cost option for people to try our service and see our cleaning ability. Had you made it clear the day of service, we could have added the furniture moving to your work order (for an additional charge) and cleaned all the rooms wall to wall. Again, I apologize that your experience was "average" as we strive to exceed your expectations. If you decide to have us clean for you in the future, please let us know that you would like all the furniture moved, and we'd be happy to do that for you. Thank you for your feedback, Joe

Beth A.
02/2014
5.0
CCC was the first provider to even call us back. They were prompt and did a fantastic job getting the water out of the basement and getting the carpet dry. Their prompt response enabled us to save our carpet and drywall. Our insurance adjuster was amazed at the work they did and was very complimentary of their professionalism. I would highly recommend this company.
Description of Work: CCC was one of the vendors I called when our basement flooded in June 2013. Flooding was severe in our area and restoration companies were being inundated with calls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Adam K.
02/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
This company was great. Very professional to deal with. Their prices are reasonable. And their work is top notch. Our home's carpets needed a good cleaning and when they were finished, it looked and smelled brand new. I will use them again when it's time to clean our carpets.
Description of Work: Steam cleaned every carpeted area my house and all cloth furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Contact information

21245 W Cliffside Dr, Killdeer, IL 60047

www.CustomCareCR.com

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Buffing and Polishing,
House Cleaning,
Countertops and Backsplashes,
Water & Smoke Damage

FAQ

Custom Care Cleaning & Restoration is currently rated 4.8 overall out of 5.
Custom Care Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Custom Care Cleaning & Restoration does not offer free project estimates.
Yes, Custom Care Cleaning & Restoration offers eco-friendly accreditations.
No, Custom Care Cleaning & Restoration does not offer a senior discount.
Yes, Custom Care Cleaning & Restoration offers emergency services.
No, Custom Care Cleaning & Restoration does not offer warranties.
Custom Care Cleaning & Restoration offers the following services: Carpet Cleaning, Carpet Repairs & Re-Installation, Spot Dyeing, Odor Removal, Anti-Allergen Treatments, Carpet & Upholstery Scotch Guard Applications, Upholstery Cleaning, Imported & Domestic Area Rug Cleaning, Tile & Grout Cleaning, Grout Sealing, Natural Stone Cleaning & Sealing, 24 Hour Water Damage Restoration.

Contact information

21245 W Cliffside Dr, Killdeer, IL 60047

www.CustomCareCR.com