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Custom Care Cleaning & Restoration

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are a family owned and operated business who takes pride in our work. We are large enough to serve, but small enough to care. We employ 3 highly trained full time employees and have multiple part time employees to help us through our busy moments. Given the opportunity to serve you, we absolutely guarantee all of our work. If you're not not completely satisfied, we will re-service the area free of charge. If you're still not satisfied with the results of your cleaning we will return your money.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Carpet Repairs & Re-Installation, Spot Dyeing, Odor Removal, Anti-Allergen Treatments, Carpet & Upholstery Scotch Guard Applications, Upholstery Cleaning, Imported & Domestic Area Rug Cleaning, Tile & Grout Cleaning, Grout Sealing, Natural Stone Cleaning & Sealing, 24 Hour Water Damage Restoration.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8255 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
3%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 151-255 of 255 reviews

Kathleen G.
08/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Joe came to my house gave me an accurate estimate. He came back a few days later and cleaned the carpets. The carpets came out great - even the high traffic areas. Plus, I was in the middle of moving in and they were able to accommodate my schedule.
Rating CategoryRating out of 5
Yes, I recommend this pro

Eileen C.
06/2016
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Martha G.
06/2016
5.0
ceramic tile
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Sonya M.
05/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Jeremy B.
05/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary K.
04/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: On time, courteous and professional. Explained the process. A good experience. Would use again and recommend to family and friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Regina B.
03/2016
5.0
carpet cleaners, flooring contractor
  + 0 more
unknown
Description of Work: Cleaned wall to wall carpet in bedrooms and the stairs.Since it was awhile ago, this is my best recollection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

boris F.
03/2016
2.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned and sealed the grout. It looks worse than before

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Kelley F.
02/2016
2.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
4.0
punctuality
4.0


JAMES B.
02/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Ted V.
02/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned and sealed grout or cleaned my carpets. ?

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason N.
02/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

James S.
01/2016
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$121

Catherine W.
12/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned my stone floors. Floors were beautiful when finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gay S.
04/2012
5.0
carpet cleaners
  + -1 more
Everything went exactly as it should. My only regret is that I didn't know about them years ago or I wouldn't have ever used anyone else.
Description of Work: I have nothing but praise for this company. They cleaned all my capet beautifully and carefully. They were knowledgable and pleasant and helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carole E.
03/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Everything went very well. The owner and his assistant were very helpful and professional. They did a great job. Everything is clean and in tip-top shape.
Description of Work: Cleaned carpets in master bedroom, hall, stairs and family room . Also cleaned a three piece sectional couch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

william Y.
03/2012
5.0
carpet cleaners
  + -1 more
Everything on time, professional, asked about trouble areas and or high traffic - did great overall performance.
Description of Work: We added three high traffic bedrooms to the Angie's List cost (added cost $45). Carpet in family room, living roon & two stairs and upstairs hallway were done on the Angie's List Deal. Service was very professional and thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

ROBERT H.
01/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Prompt, reasonable estimate, good discount ( 30% if done in Jan. or Feb.). Arrived in quoted time slot. I didn't know how to prepare house for cleaning so moved what I thought necessary. I was told that they would do as much of closet as was free of items and this would remove the line that occurs at the door but I found this was not done in Master Bedroom. Was able to do it with spot cleaner so didn't call them to come back. Would use again!
Description of Work: cleaned all carpets , spot cleaned corners of 2 sofas

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Timothy E.
01/2012
5.0
carpet cleaners
  + -1 more
They were very good and I will contact them again for another quote in the future.
Description of Work: I received an estimate from Custom Care Cleaning & Restoration for carpet cleaning in December, 2011.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JEFF C.
12/2011
5.0
carpet cleaners
  + -1 more
They came at the time they said they would, they did a nice job, moved furniture to get under and clean the carpets. I would use them again in the future.
Description of Work: They cleaned our carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Greg M.
07/2011
5.0
carpet cleaners, floor cleaning
  + 0 more
Their employee was courteous, knowledgeable, efficient, polite, and respectful. They seemed to get all the dirt out. They did a pretty good job.
Description of Work: They cleaned the carpets in the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Cecilia E W.
07/2011
5.0
carpet cleaners
  + -1 more
They arrived in the time frame that they gave me. They vacuumed, and steam cleaned my carpet which had not been cleaned in many, many years. Joe the owner explained the different products that were used and why they used them. They treated a grease spot left by an old recliner, and the main traffic area in my living room and hallway. By the next day the spot was gone and my thick 8 year old carpet was dry and looks and feels brand new. I would definitely use them again.
Description of Work: Cleaned the carpet in the Living Room and Hallway and Stairs. Treated spots and reapplied Scotch Guard to my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$157

PATRICIA R.
05/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They moved any furniture that was needed to be moved. They worked around all the pets I have in my house. They cleaned the hallways and bedrooms and then the stairs. They then cleaned the couch. They worked quickly and efficiently.
Description of Work: I had a couch cleaned and carpets on my stairs and hallways and a bedroom. I also had a deodorizer used. They did a great job cleaning some really bad pet stains. The carpets were dry in a few hours and so was the couch. Nothing stayed wet for a long period of time like I have had in the past with other companies. They showed up when they said they would and were very professional while they were here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Nancy K.
09/2009
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were very accommodating to my chemical sensitivity problem. Joe Naleck made several trips and brought me samples of the cleaners so that I could smell them. He gave advice on what he thought would be best to use. He told me what NOT to do that can cause problems. They were very prompt in scheduling me and kept their appointments. Joe was personable and I felt that I could trust him. He is a master textile cleaner (he has taken 8 certification classes) and water restorer.
Description of Work: They cleaned the stair carpets, one easy chair, and 2 sofas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$388

Ladonna N.
05/2009
5.0
carpet cleaners
  + -1 more
The cleaners at Custom Care are very professional and they do a really great job. They are meticulous. Their prices are reasonable and the quality of their work is great. I would use them again in the future.
Description of Work: I hired Custom Care Cleaning & Restoration for my carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Contact information

21245 W Cliffside Dr, Killdeer, IL 60047

www.CustomCareCR.com

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Buffing and Polishing,
House Cleaning,
Countertops and Backsplashes,
Water & Smoke Damage

FAQ

Custom Care Cleaning & Restoration is currently rated 4.8 overall out of 5.
Custom Care Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Custom Care Cleaning & Restoration does not offer free project estimates.
Yes, Custom Care Cleaning & Restoration offers eco-friendly accreditations.
No, Custom Care Cleaning & Restoration does not offer a senior discount.
Yes, Custom Care Cleaning & Restoration offers emergency services.
No, Custom Care Cleaning & Restoration does not offer warranties.
Custom Care Cleaning & Restoration offers the following services: Carpet Cleaning, Carpet Repairs & Re-Installation, Spot Dyeing, Odor Removal, Anti-Allergen Treatments, Carpet & Upholstery Scotch Guard Applications, Upholstery Cleaning, Imported & Domestic Area Rug Cleaning, Tile & Grout Cleaning, Grout Sealing, Natural Stone Cleaning & Sealing, 24 Hour Water Damage Restoration.

Contact information

21245 W Cliffside Dr, Killdeer, IL 60047

www.CustomCareCR.com