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Custom Care Cleaning & Restoration

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are a family owned and operated business who takes pride in our work. We are large enough to serve, but small enough to care. We employ 3 highly trained full time employees and have multiple part time employees to help us through our busy moments. Given the opportunity to serve you, we absolutely guarantee all of our work. If you're not not completely satisfied, we will re-service the area free of charge. If you're still not satisfied with the results of your cleaning we will return your money.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Carpet Repairs & Re-Installation, Spot Dyeing, Odor Removal, Anti-Allergen Treatments, Carpet & Upholstery Scotch Guard Applications, Upholstery Cleaning, Imported & Domestic Area Rug Cleaning, Tile & Grout Cleaning, Grout Sealing, Natural Stone Cleaning & Sealing, 24 Hour Water Damage Restoration.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8255 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
3%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 126-255 of 255 reviews

Francis A.
08/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
One cleaner and his helper cleaned an older couch and love seat. The original colors were restored. The water and cleaning solution ion were piped in from the truck and a vacuum carried any excess back to the truck. Everything was great. Angie's posted a 20% coupon which we did not offer. The bill showed a 10% reduction. We presented the coupon and they honored the additional 10%. Selected from Angie's list, they lived up t o their ratings.
Description of Work: Cleaned a couch and love seat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Tammy R.
07/2013
5.0
carpet cleaners
  + -1 more
They came in, they did the job and I am happy with how it went. The price was great!
Description of Work: I had 4 bedrooms, a hallway, and stairs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Sheila C.
06/2013
5.0
carpet cleaners
  + -1 more
Went well. They were prompt, quick but thorough. The explained what they were doing and two different approaches to cleaning were required for two different pieces of furniture due to the fabric. They also recommended other areas in my home relative to stone cleaning of my fireplace and tile that they can help with and after comparing prices, have decided to hire them to do the job.
Description of Work: Cleaned carpeting and upholstered furniture.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

arvind R.
06/2013
5.0
carpet cleaners
  + -1 more
Their prices were reasonable and their service was fine. They did an exceptional cleaning job. They showed up on time and did a good job.
Description of Work: I have been using Custom Care Cleaning & Restoration for carpet cleaning in our entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erwin B.
06/2013
5.0
carpet cleaners
  + -1 more
Owner and associate were very pleasant and easy to work with. They called before coming and were prompt in arrival. Their estimate for work duration was "on the money." They were very professional and careful of furniture, walls, etc. Would gladly use them again for any future carpet cleaning needs.
Description of Work: Removed stains and cleaned carpet in three large rooms, a hall, and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Michelle D.
05/2013
4.0
carpet cleaners, upholstery cleaning
  + 0 more
Had Custom Care Cleaning & Restoration shampoo our basement carpet, two area rugs one in the living room the other in the bedroom and clean the upholstery in my living room. They did a very good job. I had concerns about a couple places and called them but they never came back, was kind of disappointed with that.
Description of Work: Purchased a Big deal for Custom Care Cleaning & Restoration.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Andrew H.
05/2013
5.0
floor cleaning, upholstery cleaning
  + 0 more
It went great! They were really considerate of our time and space because we had little kids in the house. They did a fantastic job!
Description of Work: They did a grout cleaning in our kitchen and foyer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Donna A.
05/2013
5.0
carpet cleaners
  + -1 more
They were great! I had no complaints with the work.
Description of Work: I purchased a Big Deal for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Elizabeth E.
05/2013
5.0
carpet cleaners
  + -1 more
Responded right away to request for service. They were able to accommodate our schedule very easily. Professional.
Description of Work: Carpets cleaned in 4 rooms and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Jeff V.
04/2013
5.0
carpet cleaners
  + -1 more
They did a great job on my carpet
Description of Work: Cleaned carpet in living room, dining room, 2 bedrooms, office, hall and stairs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$132

Satoko Y.
04/2013
5.0
ceramic tile
  + -1 more
They started working right away. Efficient and friendly. I am happy with their service.
Description of Work: I have four areas with ceramic tile and I wasn't sure which area I was not going to clean since the deal was upto 3 areas. They cleaned all four because I had less than 300 sqft in total. They were friendly and efficient. it took about 2 hours to finish. Tile and grout look clean and new. I am very happy with their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Francine A.
04/2013
5.0
carpet cleaners
  + -1 more
They did terrffic with the stain cleaning. He was very professional and prompt.
Description of Work: They came out and did a whole house carpet cleaning and also did a stain cleaning job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tina F.
02/2013
5.0
carpet cleaners
  + -1 more
The job was completed in a timely manner. We initally contracted for two rooms but we added a hallway and stairs for half the normal cost. Great job and service.
Description of Work: We had 2 rooms, stairs and a hallway cleaned. The technician did a very thorough job cleaning all of the spots left by our two big dogs. He was even nice enough to leave us a bottle of cleaner to help with those hard to remove spots.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Michelle D.
02/2013
5.0
carpet cleaners
  + -1 more
Joe and another gentleman showed up on time to shampoo our basement carpet, two area rugs, our living room couch and two chairs. The job took about 2 1/2 to 3 hrs and they did a really nice job. They were easy to work with and were careful not to get my wood floors dirty or scuffed. My furniture and carpets had not been cleaned in at least two years so it was a noticeable change. We were very happy with their work and would hire and recommend them.
Description of Work: Custom Care is reliable and did a wonderful job.
Rating CategoryRating out of 5
Yes, I recommend this pro
$350

Peter K.
12/2012
5.0
carpet cleaners
  + -1 more
very well. Punctual, professional, and thorough. Very happy with their service. will use them again.
Description of Work: cleaned carpets in our office space- about two rooms and a hallway area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

EILEEN M.
12/2012
5.0
ceramic tile
  + -1 more
Did an excellent and careful job. I would definitely use them again.
Description of Work: Came and cleaned the grout in a shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ROBERT O.
11/2012
5.0
floor cleaning
  + -1 more
They were able to schedule the job pretty quickly after I contacted them, showed up on time, and did a very good job cleaning and sealing it. They were neat and courteous. The only reason I didn't give them an A on quality was a few marks/stains that weren't removed, but I think it may have been impossible for anybody to get those out, so it may not be fair to mark them down at all for that. I would definitely recommend using them, and the big deal was a really good deal for us.
Description of Work: I purchased a $149 big deal for a ceramic tile and grout cleaning and sealing. The did the work in a Florida room with tile that had a number of stains and blemishes from years of wear.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Cristine N.
11/2012
4.0
ceramic tile
  + -1 more
Custom Care was very professional and responsive to my call. We scheduled a mutally-agreeable time, but they were about 30-40 minutes late in arriving for the appointment. Otherwise, they were very neat and careful not to damage my floors and/or walls. They worked got right ot work and were polite and professional.
Description of Work: I purchased the ceramic tile and grout cleaning & sealing (Angie's List Big Deal) to clean up and re-seal the ceramic tile in my shower. While Custom Care did a fine job, I was informed that I really need to have the shower re-grouted, so the service wasn't quite what I thought it was. But to be fair, I may have misunderstood exactly what this particular Big Deal consisted of.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$149

Denise Z.
10/2012
5.0
carpet cleaners
  + -1 more
They were prompt in getting back to me with a service date and showed up on time, which is always appreciated. IT had been several years since the last cleaning and I was amazed that they were able to get out the extensive pet stains that were in the carpet. It looks amazing - significantly brighter and so much cleaner than before - not to mention that it smells great!. Jeff was great to work with - very professional and courteous. In addition to the stain removal, wall to wall carpet cleaning and Scotchguarding, they also cleaned an area rug for me. I am very, very happy with their work and wouldn't hesitate to recommend them to Angie's List Members.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Brook R.
10/2012
5.0
carpet cleaners, ceramic tile
  + 0 more
They came in very professional and were careful in bringing in the tools to the do cleaning. They went above and beyond just doing a great job of cleaning the tiles. They also showed me how to repair a tile that had been broken and worked to clean out the old grout that the previous owner had put on in a sloppy manner and we had to cover with a carpet. They also made an old expensive carpet look great again (and put extra time in sewing up a rip). My wife was really happy when she got home because this was a carpet that she received from her parents that had been in the family for a while. Great job!!
Description of Work: Two guys came in to clean the ceramic tile in my kitchen, bathroom and hallway that I purchased through the big deal. They also said that they did rugs as well. They were able to make an expensive white rug that had been stained and discolored throughout the years look almost brand new again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Mary Ann G.
10/2012
5.0
carpet cleaners
  + -1 more
It went great, no need to purchase carpeting after they cleaned it which is what I thought might be necessary. I am glad I found them.
Description of Work: They cleaned my carpet & it looked so much better than I thought it ever could. They were very professional & explained thoroughly what to do and the dryng time usually necessary. I am very pleased with the job they did & will refer them to my friends & use them again. .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Tom C.
09/2012
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Two men showed up and were very professional and courteous. I had scheduled them to clean my tile and grout, but they also offered to clean my carpets, which I accepted. The price was reasonable and the service was excellent. I would definitely use this company's services in the future.
Description of Work: Tile and grout cleaning and sealing, carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

Dale M.
09/2012
5.0
ceramic tile
  + -1 more
They were very professional and answered all of our questions
Description of Work: They cleaned and sealed our master bathroom shower tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

JACQUELINE T.
09/2012
5.0
ceramic tile, floor cleaning
  + 0 more
The grout looks 100% better and it has been easier to maintain since I had this work done, 3 months ago. I would definitely use Custom Care again in the future and I have no qualms about recommending them to others whose tile needs some TLC.
Description of Work: I have saltillo tile in my kitchen and it is a real challenge to keep the grout clean. I took advantage of an Angie's List special to bring in Custom Care Cleaning & Restoration to power clean and reseal the grout. The worker who arrived at my house was very professional. He explained the process and how long it would take (under 2 hours).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Gail W.
06/2012
5.0
carpet cleaners
  + -1 more
We called to make an appointment on Memorial Day, and we received a call back the same day. We were booked for an appointment for the end of the same week. The technicians that arrived were very pleasant and courteous and arrived within the scheduled time slot. We were very pleased with the results, and intend to use them again for other rooms in the house, as well as some possible grout repair on our tile floors, and for other carpeting repairs.
Description of Work: We had our living room and dining area, hallway, bedroom, and 14 stairs, including a landing, cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170.64

Contact information

21245 W Cliffside Dr, Killdeer, IL 60047

www.CustomCareCR.com

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Buffing and Polishing,
House Cleaning,
Countertops and Backsplashes,
Water & Smoke Damage

FAQ

Custom Care Cleaning & Restoration is currently rated 4.8 overall out of 5.
Custom Care Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Custom Care Cleaning & Restoration does not offer free project estimates.
Yes, Custom Care Cleaning & Restoration offers eco-friendly accreditations.
No, Custom Care Cleaning & Restoration does not offer a senior discount.
Yes, Custom Care Cleaning & Restoration offers emergency services.
No, Custom Care Cleaning & Restoration does not offer warranties.
Custom Care Cleaning & Restoration offers the following services: Carpet Cleaning, Carpet Repairs & Re-Installation, Spot Dyeing, Odor Removal, Anti-Allergen Treatments, Carpet & Upholstery Scotch Guard Applications, Upholstery Cleaning, Imported & Domestic Area Rug Cleaning, Tile & Grout Cleaning, Grout Sealing, Natural Stone Cleaning & Sealing, 24 Hour Water Damage Restoration.

Contact information

21245 W Cliffside Dr, Killdeer, IL 60047

www.CustomCareCR.com