Anna's Maids

House Cleaning, Apartments

About us

At Anna’s Maids we believe in showing, not just telling. That's why we invite you to explore our dedicated YouTube channel: YouTube.com/@AnnasMaids where you can witness our skilled team in action. From meticulous attention to detail to the careful selection of cleaning products and equipment, each video offers a glimpse into our commitment to excellence. Whether it's a residential space or a commercial property, our expertise shines through in every job we undertake. Discover the Anna’s Maids difference and let us elevate your cleaning experience.

Business highlights

26 years of trusted experience

Services we offer

At Anna’s Maids, we provide tailored professional cleaning services to suit our clients' specific needs. Our skilled team ensures thorough cleaning, covering tasks such as vacuuming, floor mopping, bathroom and kitchen sanitation, and furniture polishing. With a commitment to excellence, we use top-quality cleaning products to guarantee both effectiveness and safety for our clients. Whether it's regular maintenance or one-time deep cleaning, we're dedicated to delivering comprehensive satisfaction to our customers.

Services we don't offer

Carpet cleaning

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.61,018 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
6%
2
4%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 326-350 of 1018 reviews

Trent J.
02/2015
5.0
house cleaning
  + -1 more
Over the last two months, we've 'interviewed' four different cleaning companies and Anna's is by far the best! On price, quality, and personality/professionalism of the team, Anna's reigns supreme!
Description of Work: We hired Anna's for a complete cleaning of our three-story home under the pretenses that we were looking for a company that we'd like to come every week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Candace J.
02/2015
5.0
house cleaning
  + -1 more
The two cleaners were punctual, decently thorough, professional, and fast. I did spot areas the two cleaners did not clean on the walk through afterwards, but the cleaners happily cleaned those areas once I pointed them out. After they left, I spotted additional areas, but was not concerned as I had ample opportunity to see the areas while the cleaners were there, I simply did not. I did not contact the company about this as I was generally quite satisfied with the service.
Description of Work: General cleaning of my home (I purchased a BIG DEAL consisting of two cleaners for three hours).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Mark V.
01/2015
5.0
house cleaning
  + -1 more
They did a great job cleaning our condo! Cleaned under the bed on their hands and knees and even got on top of the bathroom counter to clean the top of the light fixtures! Very thorough and professional!
Description of Work: Cleaned one bedroom and bath condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

michael H.
01/2015
5.0
blind cleaning, house cleaning
  + 0 more
I requested that the cleaning crew prioritize specific areas in the home. The office relayed to the crew. Great job, courteous and excellent follow up by the office.
Description of Work: Cleaned new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$180

Cyndi P.
01/2015
5.0
house cleaning
  + -1 more
Very satisfied with services.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

David L.
01/2015
3.0
blind cleaning, house cleaning
  + 0 more
average at best especially for a deep cleaning.
Description of Work: Deep clean home

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$180

Michael H.
01/2015
4.0
house cleaning
  + -1 more
The cleaning crew was set to arrive at 2PM, on 1/3/2015. However, at 2:10PM, they still had not arrived. I texted the main number asking if they were on their way. There was inclement weather, so I expected a little lateness. I was called back almost immediately saying they were running late and to expect them in about 15 minutes. When the crew arrived, they immediately got to work in the rooms I wanted cleaned. I have 2 dogs, so there is typically a lot of dog fur that accumulates. This was all cleaned up. Both bathrooms and the kitchen were cleaned very well. Overall, they did a very good job. I would like to see them do some dusting however; my entertainment center was still very dusty so I'm guessing either they don't do dusting or they missed that piece. I really like how they clean overall. I currently have them coming out the first Saturday of every month. I would recommend this cleaning company to anyone that is overwhelmed with cleaning a large house on their own.
Description of Work: Cleaned house areas designated by myself.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$74

CONG S.
01/2015
4.0
house cleaning
  + -1 more
Two ladies came and clean as we move out. overall the quality is good. They came with tools and confirmed the scope and price in advance. Then I left. When I came back, the carpet and hardwood floor were cleaned well. They also did a good job in kitchen and toilets. all the stains were cleaned and oily surface of kitchen was wiped in good shape. My only complaint is the punctuality. They came one hour later than we agreed and there was no delay notice.
Description of Work: move-out cleaning for a 2-br apartment Two bedroom apartment. They did a pretty good job in about 2-3 hours. I asked them to - vacuum the carpet - clean the hard wood floor - clean 2 bathrooms and toilets - kitchen (a bit oily) - Garage - Try to clean the crayon doodle on the wall by kids.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$150

Ayanna F.
01/2015
3.0
house cleaning
  + -1 more
They were pretty good. When you call them and leave a voicemail, they are quick to respond back to you. I had given them floor protectors to put over their feet and once they were done, they just took them off and put them back where the full package was (on a chair). I felt like I needed to watch them and inspect everything constantly. I wish they would have let me know that they couldn't get a stain out instead of just leaving it and having me question it. They usually bring 2 people out. Their English is broken, with one speaking a little bit better than the other. They also expect a tip so they've kind of lingered around once the job is complete. I may consider using them again in the future.
Description of Work: They cleaned our common area, staircase, and cleaned my the interior of my home.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

renee H.
01/2015
5.0
house cleaning
  + -1 more
Did a great job. Had 2 girls in and out quickly. Thank you
Description of Work: clean home (very small place)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Alexis N.
01/2015
5.0
house cleaning, floor cleaning
  + 0 more
They arrived about 15 minutes early, which is awesome that they are all about punctuality. I walked them through all of the floors of the house to be cleaned and they did an outstanding job. They did use my products, but that was because I asked them to use my products. We have used this company 2 times already and we have future appointments scheduled as well. THANK YOU FOR A GREAT SERVICE!!!
Description of Work: They sent a team of 2 to our home and this team was OUTSTANDING!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Keith S.
12/2014
4.0
house cleaning
  + -1 more
It went fine. The women were very professional and thorough. It was more than I usually pay for this service, but I needed to find someone before Christmas.
Description of Work: Basic condo cleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

William S.
12/2014
5.0
house cleaning
  + -1 more
The team arrives promptly at 8 AM and provided instruction on where to start it is their second time at my home, and by the way will continue service every other week. They are highly professional and their work is excellent. Work is started immediately after instruction is provided, they work steadly and are very thorough. I guess the best review is my mother who directly observes their work and speaks very highly of how well the house is cleaned.
Description of Work: House cleaning service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Alan H.
12/2014
5.0
house cleaning
  + -1 more
Anna was able to schedule a cleaning visit within a few days of my call. I picked up the worker at the bus stop to help shorten her commute, which I volunteered to do. The worker was extremely professional and worked very hard for the entire time she was here, in hot conditions. She did an excellent job. I would be very happy to work with her again. I do not remember exactly how much they charged, but it was very fair for a small job and I tipped the worker very well to thank her for her hard work.
Description of Work: We called for a small urgent job to clean an upstairs bedroom after squirrels broke in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Julie M.
12/2014
5.0
house cleaning, floor cleaning
  + 0 more
The two women arrived early, which was great! They cleaned our house completely in a little over 2 hours. They washed the floors on their hands and knees, and everything sparkled. We were very impressed with the service, and intend to hire them again!
Description of Work: We had our house cleaned before the holidays.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Jennifer C.
12/2014
5.0
house cleaning
  + -1 more
Anna has been very good at following up and she has conducted herself very professionally. I am hiring Anna's service again for monthly cleaning.
Description of Work: We had one person who spent 5 hours doing the general cleaning of our house. Agnes was responsive, friendly and did a good job overall in dusting, moping and vacuuming. She follows my instructions on certain details for the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Nailah S.
12/2014
5.0
house cleaning
  + -1 more
I was very pleased with the service. They arrived within minutes of start time and began cleaning right away. They were very polite and did an excellent job cleaning. They organized everything just beautifully and I will definitely use them again.
Description of Work: They provided 3.5 hours of house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$171

Brian D.
12/2014
5.0
house cleaning
  + -1 more
Great! Worked hard and deep cleaned
Description of Work: Cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Renee M.
12/2014
5.0
blind cleaning, house cleaning, floor cleaning
  + 1 more
My husband was here when they came. I had specific instructions about cleaning the ceiling fan and getting rid of a lot of dust I had around the ceiling and walls. They cleaned all the rooms in the house they got in the corners, and took care of the floors and very nicely . I have all wood floors. They took care of everything I requested in the house was clean and smelled very nice. I would definitely use them again. For the amount of time they were here they did an excellent job as my house was very messy and needed detailed work.
Description of Work: House cleaning, blinds, and ceiling fans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Eryk M.
12/2014
5.0
house cleaning, floor cleaning
  + 0 more
A professional cleaning crew arrived on time and they did excellent job. They cleaned everything I asked for and more. Walls and lamp fixtures were dusted. They vacuumed and mopped all floors scrubbed tubs toilets sinks and counter tops. Impressive job. completely satisfied and I hired them for weekly cleaning.
Description of Work: Cleaned the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$143

Shelley W.
12/2014
5.0
house cleaning
  + -1 more
Arrived promptly. Worked hard and did an excellent job. I could tell this was an experienced cleaner. Will definitely use them again.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

LINDA S.
12/2014
5.0
house cleaning
  + -1 more
They arrived exactly online with their own materials. They were polite and professional and got right to work. Cleaned bathrooms kitchen. Everything looked great when they were done.
Description of Work: I had very specific instructions about detailed cleaning to be done in specific areas of my home. The ladies were very responsive and pleasant and they did a nice job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Matej P.
12/2014
5.0
house cleaning
  + -1 more
Ana's cleaning come to the property to clean the house. Two ladies came I believe Sandra and Daniela. The house was empty only bathrooms and kitchen have equipment. They perfformed general cleanning not deep cleaning which was agreed in advance. They have sticked to the plan and performed everything what was agreed. I only regret I didn't prepare any tip to the ladies since I was away and my neighbor was checking after the work was done. Satisfied and will hire again.
Description of Work: General cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Seoka S.
12/2014
2.0
house cleaning
  + -1 more
Quality was intermittent. Primary complaint is that they repeatedly washed sheets using bleach despite several requests not to use bleach ever with laundry and ruined 2-3 sets. When washing an expensive duvet cover (after I specifically requested that they never wash the duvet cover), they washed it with bleach and ruined it. The cleaners had to have seen the damage due to severity but did not tell me and I did not find the damage for a few months. They refused to reimburse for the cost of the duvet cover. I no longer use their service.
Description of Work: Former home cleaning service for 2 years.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$115

Response from Anna's Maids
Please, find below the transcript of text messages regarding the above mentioned situation. October 4, 2014: Please cancel my cleaning service with your company. Please confirm that you have received this message. Thank you. October 5, 2014: Consider it done. I would appreciate it a lot though if you could please tell me the reason for the cancellation. Thank you. October 5, 2014: I want the same crew and they are with Agnes. November 8, 2014: Hello, I am a former customer and it has recently come to my attention that your crew ruined a new 268 duvet cover by using bleach on it in late July. I would like full reimbursement for this. Please respond within 72 hours with your answer. Thank you. November 10, 2014: We do value you as our former customer. However, it is the first we hear about it. The crew has not ever reported anything. Neither did you up until now and it has been about 3 months since you claim it happened and over a month since you cancelled the service. Thus the company will not reimburse you. November 11, 2014: Thank you for the response. And I find it disappointing. Here is the situation: first of all, I had asked that duvets not be washed. I have repeatedly asked that bleach not be used with laundry. The ruined duvet was on a guest bad and it was folded over when they made it so as to hide the ruined areas. It is such a large area, the cleaners would have known and hidden it. I did not see it until now because it was folded over. I cancelled my service bc I have had many such problems and was hoping Agnes would be an improvement. Yet this happened under your direction. Please reconsider. If I do not receive full reimbursement for this expensive item that can not be replaced identically, I will file a complaint with Angie’s list and the BBB. This is one of many similarly ruined items and this was a big one. It is upsetting.

Lucius M.
11/2014
5.0
house cleaning
  + -1 more
It was great. They were in and out!
Description of Work: Depp Cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

4431 Olmstead Drive, Hoffman Estates, IL 60192


Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Apartments

FAQ

Anna's Maids is currently rated 4.6 overall out of 5.

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 9:00 AM - 2:00 PM

Anna's Maids accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Anna's Maids offers free project estimates.
No, Anna's Maids does not offer eco-friendly accreditations.
No, Anna's Maids does not offer a senior discount.
No, Anna's Maids does not offer emergency services.
No, Anna's Maids does not offer warranties.
Anna's Maids offers the following services: At Anna’s Maids, we provide tailored professional cleaning services to suit our clients' specific needs. Our skilled team ensures thorough cleaning, covering tasks such as vacuuming, floor mopping, bathroom and kitchen sanitation, and furniture polishing. With a commitment to excellence, we use top-quality cleaning products to guarantee both effectiveness and safety for our clients. Whether it's regular maintenance or one-time deep cleaning, we're dedicated to delivering comprehensive satisfaction to our customers.
Carpet cleaning

Contact information

4431 Olmstead Drive, Hoffman Estates, IL 60192


Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 2:00 PM