My grandmother, Mary and grandfather, Mihron started this business over 100 years ago. I can only imagine what they’d think of our operation today! My grandfather would be thrilled to see we’ve continued in the loose rug cleaning and repairing segment of the industry, and I’m sure he’d be amazed by how far our in-home carpet cleaning business has advanced. One thing that hasn’t changed is our dedication to the customer. Dedication to customer service is what has grown our business into what it is today. My grandparents insisted on strong customer service, and they passed that on to my father, Herbert who instilled that priority in me as well. I am passing that on to the future 4th Generation and teaching them that Customer Service is the most important aspect of our business. That’s what drives us. In addition, our dedicated employees are the foundation of our business and we have been gifted with many long time employees who hold our values of true customer Service.
Description of Work: They cleaned, deodorized and put a protectant on all our wall to wall carpeting, which is 4 rooms and two very small hallways and one set of stairs. They also cleaned a sofa. When I called to make the appointment the person I talked to was very professional, the young men who came to clean the carpets were also very professional.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Koshgarian Rug Cleaners Inc
Thank you for your patronage. Regards, Charles Koshgarian
Description of Work: The challenging part of cleaning my rugs were the pet stains--they were the only ones that did a superb job on them.. I am going to use them again and again.............
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Koshgarian Rug Cleaners Inc
We are so proud to be able to help you with your pet problems. Thank you so much for your patronage! Sincerely, Charles Koshgarian President
MICHAEL R.
11/2008
5.0
carpet cleaners
 + -1 more
They did good, quick, quality work. We got the rug back in a week. They carry the rug to your car for you.
Description of Work: Routine cleaning of area rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
JEAN & THOMAS H.
10/2008
5.0
carpet cleaners
 + -1 more
They cleaned some area rugs for us and did a good job but that process was a bit expensive. They also cleaned our carpets and did a good job as well. They were very nice to work with.
Description of Work: They cleaned some area rugs and carpets as well.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARTHA G.
09/2008
5.0
carpet cleaners
 + -1 more
We have used them for years and have always been happy with them. They are prompt and swift with the work but still do a good job. They move the light weight furniture for you as well. We have recommend them to others.
Description of Work: They clean our rugs for us at least twice a year. Once a year they will do the whole house and every other time they will do the living room and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane C.
08/2008
5.0
carpet cleaners
 + -1 more
They are very prompt and courteous. They do what they say they are gonna do. They leave everything in order. I have been using there services for few years. You can even bring rugs in to them to clean.
Description of Work: They came out to the house and cleaned the stairway carpet and hallway carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
PATRICIA W.
09/2007
4.0
carpet cleaners
 + -1 more
The last time I took my rugs in there was a stain on one of the rugs that they were unable to get out. They did not offer any explanation as to why they couldn't remove this stain. The rugs are however always ready to be picked up at the allotted time and I will continue to take my rugs to them for cleaning.
Description of Work: I took rugs to Koshgarian Rug Cleaners to be cleaned.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Mary W.
08/2007
5.0
carpet cleaners
 + -1 more
Extremely professional and well done, live on the fourth floor of a condominium building. They connected their truck machinery to the fourth floor via dining room window. They were fast, the carpet looked wonderful afterwards, extremely pleased with the results.
Description of Work: Cleaned dining room, hallway and third bedroom carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Cathy H.
07/2007
5.0
carpet cleaners
 + -1 more
Koshgarian Rug Cleaners did a terrific job on our beautiful oriental rugs. We had a oriental rug that was soiled by our dog. Another needed cleaning as well. I called Koshgarian because we had heard that they had special plant for cleaning oriental rugs, our friends recommended them, and they were nearby. A couple of very nice technicians came to our home and picked up our rugs, which I appreciate. The oriental rugs are heavy. They returned the rugs looking beautiful, clean and fresh. The Koshgarian men moved our furniture, laid out the rugs, and replaced everything for us. Overall they were friendly, careful and thorough. I will use them again.
Description of Work: Picked up and cleaned several fine oriental rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
BARBARA W.
01/2007
5.0
carpet cleaners
 + -1 more
They did a very excellent job. You get the rugs back in a few days. I have never had any problems.
Description of Work: I took some large area rugs in to be cleaned.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
LISA C.
11/2006
5.0
carpet cleaners
 + -1 more
The carpet cleaning team arrived within the promised time. We had already removed the furniture, so they were able to start work right away. They were very efficient and professional. Unfortunately there was some dirt in the carpet they were not able to remove. The cleaner pointed it out and said he tried several times to get it cleaned. I was a bit surprised as the carpet is only a year old, but c'est la vie. Overall I was happy with their work. They were done in less than 1/2 an hour.
Description of Work: We had our family room carpet cleaned. The room is about 17 x 21.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
JAN L.
11/2006
1.0
carpet cleaners
 + -1 more
He spoke little to no English, so I could not communicate with him. When he was done there were fur balls all over the carpet and after I vacuumed there are now lines all over the carpet where it looks either burnt or damaged somehow (the pile is shorter where the lines are). The carpet was very expensive and when I call the company with my concerns, my calls are not returned as they promise they will be by Larry, the manager. After two weeks of no response I called and asked for the owner, Chuck Koshgarian, and the lady I spoke with immediately got more friendly and said hes not available and asked if she could help, that she is aware that there is an ongoing problem. She asked if she could have Larry call me the next day. If the office staff is aware there are ongoing problems, why is management not calling me back in response.
Description of Work: Carpet cleaning - Ive used this company several times in the past and have had good service and courteous service technicians. This time, I had a new service technician. He was cleaning the carpet entirely too fast so I called the office to speak with a manager. The manager spoke with the technician and then assured me the technician would slow down. He slowed down for just a few minutes and then continued at his original pace through the rest of the house.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
Response from Koshgarian Rug Cleaners Inc
RAFAL IS A US CITIZEN, WHO SPEAKS VERY CLEAR ENGLISH. HE HAS BEEN WITH OUR COMPANY FOR OVER 5 YEARS AND IS A CERTIFIED TRAINED IICUC CARPET CLEANING TECHNICIAN, FOR UPHOLSTERY, CARPET AND SPOT CLEANING. HE HANDLES 3 TO 5 JOBS PER DAY, 6 DAYS A WEEK AND HAS A VERY FAITHFUL FOLLOWING. WE HAVE CONTACTED THIS CUSTOMER A COUPLE OF TIMES AND HAVE BEEN TO HER HOME TO ATTEMPT TO REDO OR LOOK AT HER COMPLAINT OF THE CARPET CLEANING AND SHE HAS NEVER SAID TO THE CLEANING TECH'S, AL, OR LARRY JACKSON, MANAGER, WHAT TYPE OF PROBLEM WE CREATED. HER CARPET HAS WEAR AS NOTED ON ALL PREVIOUS CLEANING JOBS, BUT OUR CLEANING CANNOT REPLACE WEAR, WE CLEAN SOIL OUT OF CARPET. I HAVE ASKED HER TO PUT IN WRITING TO OUR COMPANY WHAT IT IS SHE WOULD LIKE US TO DO AND WE HAVE HAD NO RESPONSE TO DATE. WE HAVE STATED TO HER THAT WE ARE WILLING TO COME BACK AND CLEAN THE ENTIRE JOB AT NO COST TO HER, EVEN THOUGH IT IS OVER 1 YEAR SINCE SHE HAS FILED THIS "COMPLAINT", BUT WE HAVE NOT HAD AN ANSWER. SHE HAS CALLED US AND THREATENED US ABOUT PUTTING AN AD IN THE SUNTIMES ABOUT OUR "POOR QUALITY WORKMANSHIP" AND WE HAVE RESPONDED BY OFFERING TO RE CLEAN HER CARPET AT NO CHARGE TO HER. WE CLEAN OVER 7,000 HOMES PER YEAR AND HAVE AS LITTLE AS 1 1/2% RETURN CALLS, FOR WHICH WE RETURN NO QUESTIONS ASKED AND ATTEMPT TO SATISFY THE CUSTOMER. WE STAND BEHIND OUR WORK. THE JOB PERFORMED BY RAFAL ON OCT. 4, 2006 WAS $164.00, NOT $250.00 AS STATED BY THE CUSTOMER. CLEANING DOES NOT CAUSE WEAR.
SHARON B.
04/2006
5.0
carpet cleaners
 + -1 more
I was extremely pleased with the work performed and the gentlemen who did the work. My carpets came nice and clean, I thought the price was quite reasonable (although this was the first time I ever had my carpet professionally cleaned). The men were very pleasant and professional.
Description of Work: Cleaned the carpets in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$169
LEAH M.
10/2005
5.0
carpet cleaners
 + -1 more
THE WORKERS WERE THOROUGH AND UNOBTRUSIVE, ALTHOUGH THEY DID ARRIVE AFTER THE TIME IN WHICH THEY SAID THEY WOULD. ONE OF THE WORKERS ACCURATELY GUESSED THE AGE OF MY CARPET, WHICH INDICATED TO ME THAT HE WAS KNOWLEDGEABLE ABOUT CARPET CLEANING. I WAS VERY PLEASED WITH THE CLEANING AND WILL USE THEM AGAIN NEXT YEAR.
Description of Work: I HAD CARPET CLEANED IN LOWER LEVEL OF MY HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$92
DONNA A.
10/2004
5.0
carpet cleaners
 + -1 more
THEY REMOVED LOTS OF SPOTS, AND THEY RETURNED COLOR. THE RUGS ARE GREAT.
Description of Work: RUGS CLEANED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$65
RAMONA W.
06/2004
4.0
carpet cleaners
 + -1 more
THEY USED STEAM CLEANING AND IT DIDNT SMELL LIKE CHEMICALS. THEY TOOK ABOUT AN HOUR TO CLEAN ALL THAT WAS PLANNED. THEY MOVE FURNITURE OUT OF THE WAY TO CLEAN UNDER IT, THEN PUT GUARDS UNDER IT. WE WERE TOLD TO JUST REMOVE ANYTHING BREAKABLE, BUT WHEN THE CLEANERS CAME THEY SAID THEY WOULD NOT MOVE ANYTHING THAT WASNT COMPLETELY EMPTY(BOOKCASE, FILE, DESK, ENTERTAINMENT CENTER). THEY CALL TWO DAYS BEFORE TO GIVE YOU A TWO HOUR WINDOW. THE CLEANERS ARRIVED RIGHT ON TIME. THEY USED A HOSE FROM THE TRUCK AND PUT DOWN TARPS TO PROTECT OUR NEWLY REFINISHED FLOORING. ALSO, WE WERE TOLD WHEN WE SCHEDULED THAT WE COULD WALK ON THE CARPET IN A FEW HOURS AND THAT THEY WOULD GIVE US BOOTIES TO USE(THEY DID NOT). THE CLEANERS WHO CAME SAID THAT WE HAD TO STAY OFF THE CARPET FOR 24-36 HOURS, BUT TO WALK ON IT IF WE HAD TO. A FEW SPOTS REAPPEARED AFTER THE CARPETS DRIED. OVERALL I THINK THEY DID A GOOD JOB FOR THE PRICE AND WOULD USE THEM AGAIN.
Description of Work: THEY CLEANED TWO ROOMS OF WALL TO WALL CARPET, A HALL AND A STAIRCASE.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Laurie G.
10/2002
5.0
carpet cleaners
 + -1 more
THEY WERE EXCELLENT. I HAVE USED OTHER SERVICES AS FOR PRICE AND QUALITY, THEY ARE THE BEST.
Description of Work: CARPET AND FURNITURE CLEANING--FAMILY ROOM,LIVING ROOM, HALLWAY--486 SQ. FT. $137. SOFA $90, CHAIR $40
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Alterations/Sewing/Decorating,
Carpet Sales and Installation,
Upholstering,
Hardwood Flooring Sales and Installation,
Water & Smoke Damage
FAQ
Koshgarian Rug Cleaners Inc is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 8:00 AM - 1:00 PM
Koshgarian Rug Cleaners Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa