PASQUESI PLUMBING

THE PLUMBER WAS ABOUT 4 HOURS LATE, BUT THE COMPANY HAD PHONED AT THE SCHEDULED APPOINTMENT TIME TO LET ME KNOW THAT HE WAS HELD UP ON AN EARLIER JOB. ONCE HE ARRIVED, THE PLUMBER WAS GREAT. WITHIN AN HOUR HE'D FOUND AND FIXED THE PROBLEM, AND TIDIED UP AFTER HIMSELF VERY WELL. HE WAS POLITE AND FRIENDLY, AND I WOULD NOT HESITATE IN USING PASQUESI PLUMBING AGAIN.

I CALLED AND MADE AN APPOINTMENT FOR NEXT DAY BETWEEN 11 AND 1 AND THEY SHOWED UP AT ABOUT 10:15. I DIDN'T HEAR THE DOORBELL AND SO THEY JUST WENT AHEAD AND STARTED SO THAT THEY WOULDN'T WASTE ANY TIME. THEY WERE VERY PROFESSIONAL AND DID A VERY GOOD JOB. THEY MADE SURE ALL OF THE LINES WERE CLEAN AND RUNNING. THE ONLY THING THAT WOULD HAVE BEEN NICE WAS IF THEY MADE MORE OF AN EFFORT TO CONTACT ME EITHER TO LET ME KNOW THEY WERE ON THERE WAY OR WHEN THEY ARRIVED, ESPECIALLY SINCE THEY WERE EARLY. I AM NOT SURE THAT THEY WOULD HAVE BEEN ABLE TO TELL IF THE SEWER WAS COMPLETELY CLEANED OUT IF I HAD NOT BEEN THERE SINCE I HAD TO RUN WATER INSIDE THE HOUSE TO TELL IF THE SEWER WAS CLEARED. AGAIN I THOUGHT THEY DID AN EXCELLENT JOB FOR AN EXCELLENT PRICE AND I WOULD HIRE THEM AGAIN.

FRANK CAME RIGHT ON TIME AND WAS VERY PROFESSIONAL AND FRIENDLY. HE RODDED THE SEWER LINE OUT TO THE MAIN LINE TO CLEAR OUT TREE ROOTS AND THEN DOUBLE CHECKED TO MAKE SURE ALL THE DRAINS WERE RUNNING EFFICIENTLY. I WOULD DEFINITELY REQUEST FRANK AGAIN. HE WAS VERY THOROUGH.

ARRIVED AT MY DOOR EXACTLY ON TIME. DID QUALITY WORK AND HAD A FAIR PRICE FOR THE AMOUNT OF WORK DONE. VERY PLEASED WITH THE OUTCOME. THE SERVICEMAN WAS PROFESSIONAL, DID A GOOD JOB EXPLAINING WHAT HE WAS DOING, AND WHY HE WAS DOING IT. VERY CONSCIENTIOUS ABOUT DOING THE WORK CORRECTLY.

VERY PROFESSIONAL AND DID GOOD WORK, BUT IT TOOK SEVERAL PHONE CALLS BOTH TO GET SOMEONE OUT TO DO AN ESTIMATE AND THEN TO RECEIVE THE ESTIMATED PRICE.

FAST, FAIR, TOOK CARE OF A DIRTY JOB QUICKLY. EVEN RECOMMENDED THAT I GO TO A HOME IMPROVEMENT STORE TO BUY THE DEVICE THEY USED, SO I WOULDN'T HAVE TO CALL NEXT TIME.

THESE GUYS ARE THE BEST! PUNCTUAL, FRIENDLY, KNOWLEDGEABLE!

THEY CAME OUT TO LOOK AT THE SCOPE OF PROJECT. MENTIONED THAT QUOTE WAS GOING TO BE SENT VIA MAIL. NEVER HEARD FROM THEM AGAIN.

TOMMY & FRANK WERE HONEST, HARD WORKERS. HAVING THE MAIN LINE BLOCKED COULD PROVIDE AN OPPORTUNITY FOR A PLUMBER TO 'TAKE' A CUSTOMER, IT WAS GREAT TO WORK WITH A PLUMBER WE COULD TRUST.

AFTER BEING THRILLED WITH A PASQUESI PLUMBER WHO CAME OUT FOR ROUTINE REPAIRS, I HAVE BEEN VERY DISAPPOINTED WITH JOHN PASQUESI, WHO WAS SUPPOSED TO COME OUT TO LOOK OVER A MORE SUBSTANTIAL JOB. THREE TIMES I'VE HAD TO CHASE HIM. BECAUSE OF PASQUESI'S REPUTATION, AND MY SATISFACTION WITH THE FIRST PLUMBER WHO CAME OUT, I'M GIVING THEM ANOTHER CHANCE, AND HAVE REQUESTED HELP FROM ANOTHER MAN BESIDES JOHN PASQUESI.

THE WORK WAS FINE AND AT A REASONABLE PRICE. MY ONLY PROBLEM WITH THEM WAS RESPONSIVENESS. I HAD A SERVICE DATE AND TIME ON THE BOOKS, AND WHEN IT CAME UP, THEY NEVER SHOWED. WHEN I CALLED, THEY SAID THEY HAD NO RECORD OF THE APPOINTMENT. WHEN I MADE A NEW APPOINTMENT, THERE WAS NO PROBLEM. . THE GUY SHOWED UP AND EVERYTHING WAS FINE.

THEY CAME IN 2 DAYS. MARK DID AN EXCELLENT JOB, BUT AT $96/HOUR FOR LABOR, YOU DON'T WANT TO ENGAGE HIM IN CONVERSATION. I WOULD HAVE MARK BACK AGAIN, HE KNEW WHAT TO DO AND HE DID IT.

COST WAS $185 - MORE THAN I EXPECTED TO CLEAN 2 DRAINS. THIS IS MY RENTAL PROPERTY AND I SPECIFICALLY ASKED THE RECEPTIONIST TO HAVE THE PLUMBER MAKE SURE A HAIR TRAP WAS BROUGHT TO FIT OVER THE DRAIN STOPPER. THIS WAS NOT DONE, AND WHEN I CALLED TO CHECK TO SEE IF IT WAS DONE, THE RECEPTIONIST INFORMED ME THAT THE PLUMBER WOULD CALL ME BACK. I NEVER RECEIVED ANY CALL.

EXTREMELY PROMPT, KNOWLEDGEABLE, PLEASANT, AND REASONABLE FOR THE WORK DONE!!!!

CLEAN, POLITE, PROFESSIONAL. ABOUT HALF THE COST OF THE OTHER PLACE WE CALLED, PLUS GAVE US A TWO-HOUR APPOINTMENT WINDOW WHILE THE OTHER PLACE WOULD ONLY SPECIFY A DAY.

WHEN ALL WAS SAID AND DONE, THIS COMPANY HAS BEEN OUTSTANDING ON EACH AND EVERY CALL. THIS LAST CALL, IT TURNED OUT THAT THE PROBLEM HAD BEEN THAT PREVIOUS ROUTINGS HAD FAILED TO COMPLETELY CLEAR TREE ROOTS FROM THE LINE. THIS REPRESENTATIVE ROUTED THE LINE 100% CLEAN, CONFIRMED THE CLEANLINESS WITH THE CAMERA, AND THEN, BECAUSE WE''VE HAD TO CALL THEM OUT SEVERAL TIMES IN A LIMITED PERIOD, DECLINED TO BILL US FOR THE CAMERA ITSELF (SUPPOSED TO BE A $125 FEE). INSTEAD, HE ONLY BILLED US FOR HIS TIME TO CLEAN THE LINE.

THEY CAME WHEN THEY SAID THEY WOULD. THE PLUMBER WAS CLEAN AND VERY, VERY NICE! I WOULD RECOMMEND THEM.

WHEN THEY WERE LEAVING, THE MAN SUGGESTED THAT THE ODOR WASNT SEWER GAS, BUT MAYBE MICE AND I DID FIND MICE, SO THATS TO HIS CREDIT, BUT I STILL SMELL GAS. I ALSO DIDNT LIKE THEIR ATTITUDE, MAYBE A PERSONALITY CLASH. THEN THEY DIDNT CALL ME BACK.

I WAS JUST A LITTLE UNHAPPY WITH HAVING TO PAY $144 FOR AN EMERGENCY VISIT FOR SOMETHING I COULD EASILY DO. IT WAS MY FAULT FOR HAVING MY WIFE CALL THEM IN WHILE I WAS TEACHING A CLASS. I BEAT THE PLUMBER TO THE HOUSE BUT WHEN HE ARRIVED I JUST LET HIM MAKE THE FIX. I AM NOT WILD ABOUT HAVING TO PAY FOR TRAVEL TIME EITHER.

CAME EARLY AND PERFORMED THE WORK EFFICIENTLY AND PROFESSIONALLY. SAME WORK WAS DONE LAST JANUARY BY [ANOTHER COMPANY](WITH 2 MEN) AT TWICE THE COST. I'D DEFINITELY USE PASQUESI AGAIN.

RIGHT ON TIME, CHARGED EXACTLY AS DESCRIBED.

I CANT SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY AND THE REPRESENTATIVE WHO CAME OUT TO MY HOUSE, JORGE. HE AND HIS ASSOCIATE WERE EFFICIENT, POLITE, WELL-SPOKEN, AND VERY PROFESSIONAL! ON TOP OF THAT, THEY WERE ABLE TO ROUTE PAST A BLOCKAGE (PRESUMABLY A LARGE TREE ROOT) WHICH A PREVIOUS WELL-RESPECTED COMPANY HAD CLAIMED THEY COULDN'T GET PAST (AFTER SPENDING AT LEAST TWICE AS MUCH TIME).

THE MAN WAS VERY FRIENDLY AND CLEAN!

OVERALL, THEY WERE PLEASANT AND PROFESSIONAL. ONLY PROBLEM-MY WORK WAS NOT PRIORITY, SO I WAS RESCHEDULED A COUPLE OF TIMES. THE WORK WAS DONE EFFICIENTLY WITH NO GROUSING ABOUT MY OLD HOUSE BEING HARD TO WORK ON.

FRANK, THE SERVICE MAN, EXPLAINED WHAT HE WAS DOING, WHERE POTENTIAL PROBLEMS MIGHT OCCUR AND SHOWED US WHERE OUR LINE EMPTIED INTO THE STREET DRAIN. HE WAS PROMPT, POLITE, EFFICIENT AND VERY COMPETENT, WHICH IS THE EXACT OPPOSITE OF THE PEOPLE WE HAD THE PREVIOUS YEAR. HE WAS ALSO $100 LESS AND TOLD US THAT WE WOULD NOT NEED HIS SERVICES FOR 18-24 MONTHS. I WOULD HAVE NO HESITATION CONTACTING THEM FOR FUTURE PLUMBING PROBLEMS.