KET Home Services

I don't see how the reviews can be so positive and my experience is so bad. An A rated business that doesn't even return calls?

The job was done quickly, and he even fixed part of my AC for free.

The service man arrived on time and was very professional. He installed the my thermostat. He then went to basement to look at my furnace and air conditioner. He seemed very thorough. What I liked most is he explained everything he did and gave tips on how to prevent future problems with my air conditioner. The furnace he installed a filter support which should have been added by the company that installed it. I appreciate all that was done and the service I received. His services included: 1) Installed thermostat 2) Added filter support to keep filter in place 3) Cleaned condenser 4) Replaced capacitor Thank you.

Great! Ken and his helper not only completed job as asked, they discovered another big issue and promptly fixed.

Personally, researching the variety of HVACs out there is daunting, including, comparing quality/repair history of product, overall consumer satisfaction and searching for a reputable installer. We had not the suggested three, but five estimates on replacement of a new HVAC (old system failed after 26 years). KET Home Services was our first, beneficial, as we used in comparison to others. No one came close to his suggestions, knowledge, nor communication. He did not hesitate to answer questions/comments after our meeting, always responding in a timely manner. Mr. Thomas was extremely fair in price point; one competitor's estimate, same brand/specifications was an additional 1K. KET arrived on time, right to work, completed as expected, and did a thorough job in picking up site. As many before have mentioned: fair, honest, straight-to-the-point, personable, and with a great crew member, Charlie. Today, the village inspector's final inspection/approval, which makes KET's job complete. Without hesitation, would highly recommend KET Home Servies - at the very least, obtain an estimate. Mr. Thomas takes pride in his profession, reputation and customer satisfaction. We made the right choice.

Very well! Ken scheduled the diagnostic appointment quickly. He was thorough and diligent in untangling - literally - the mess created by the (different) HVAC company that originally installed the zoning. He scheduled a follow up appointment to complete the job, as a part was needed, and wrapped everything up within a week. Huge difference in the comfort of our home.

Ken is very easy to work with, he is honest, straight forward and knowledgeable. He has integrity and values his customers. He repaired the inoperable AC unit by replacing a capacitor and some wiring. Another service had replaced a switch, then the capacitor failed, and they wanted to replace the entire AC and furnace. He took time in explaining the situation and answered questions based on possible future needs. I would have no hesitation in contacting Ken for future needs. I highly recommend Ken, great service, thank you.

Excellent! - Ken came by first thing the next morning (we called him at 6:30 PM the night before). He did a quick diagnosis and identified a broken capacitor on the condenser fan. Friendly service, and direct.

The team was very professional and did a great job! I will use KET again as Ken is very responsive and friendly to work with. They arrived on time, did a great job and there were no problems whatsoever.

Our AC stopped working on the afternoon of Saturday, 6/18/2016. Fortunately, the temperature cooled off enough in the evening for us to sleep comfortably. Sunday morning, Father's Day, I searched Angie's List for HVAC providers and found KET as the only one in my search radius that had regular hours on Sunday. I left a message first thing in the morning, and received a call back from Ken, the owner, a couple of hours later. Ken confirmed that he was available himself, and would be out around noon. He called around 1pm to say that he was 30 minutes away. When he showed up at 1:30pm, he went right to work on the outdoor unit. He quickly diagnosed the problem as a bad capacitor with some damaged wiring and contacts, showing me all of the parts in question and explaining it thoroughly. Fortunately, he had a replacement capacitor with him, and was able to complete the repair on the spot in about 30 minutes. We were thrilled to have our AC back so quickly, and were impressed and thankful that they were available on a Sunday, especially with it being Father's Day. We would definitely recommend Ken and KET Home Services.

On 3/7/2016, I purchased a $75.00 furnace tune up special on Angie's List. On 3/8/2016, Ken contacted me with a 3/10/2016 date to perform this work at 8:00 AM. I agreed to this time frame. At 7:55 AM, Ken was parked in my drive way ready to work. He grabbed his tool bag and we went to the furnace. 45 minutes later Ken said he was finished with the tune up but he wanted something he wanted to show me. On one of the pipes there was moisture leaking around the connection to the furnace. He said that he put sealant around the connection and that should correct the problem but to watch the area and if there was moisture in that area to give him a call. He also told me to use a different air filter to help the furnace run better. He also cleaned the furnace up. He left the area spotless. I was impressed with his professionalism and honesty, So, I requested a rough estimate to perform a relocation of my air conditioner. It was a very reasonable figure and I told him, that he's got the job to be done in April. He will be back to my house whenever, I need HVAC work to be done.

Ken is very responsive. Came out and told me exactly what was needed. I had several other bids but Ken was the only one that strongly suggested that the current system was not getting enough return air. He suggested he cut out larger returns for a much more effective HVAC. He takes the time to talk it all through with you. I also did my research on products and the American Standard equipment that he sells (particularly with a DC motor) is a phenomenal and very quiet product. Ken is fair and honest and I would strongly recommend him for any work with your HVAC.

Ken had contacted me prior to the install to get info on the old furnace; size and picture. Ken and his technician showed up on time 7AM to remove our old furnace and install the new one with humidifier. They thought it would take until 1-2PM for the install, but they were done and out the door by 11AM. They also fixed an air filter bracket that was defective and the cause for a huge amount of dust buildup on the old furnace. KET Home Services showed up on time, finished early, no "hidden charges". What more could you ask for, perfect install! I will be using KET Home Services for all future AC furnace tune-ups and repairs.

Ken was great. Bought a big deal for a whole house humidifier. I called Ken up, he came the following Saturday to install. In and out in a few hours.

My wife was home to allow access and he was very friendly and knowledgeable. He performed his service and answered questions we had. He did not try to push or upsell any other services. He did also straighten out a whole house humidifier concern while here along with unfreezing a digital t-stat that had a program jam(freeze.

Ken (the owner) was great. This was my first Angie's list purchase and I was concerned that I might not be able to get the furnace installed quickly. I had just moved, and discovered that the furnace in my new home was cracked! After purchasing the Angie's list deal, and filling out the online form, Ken contacted me within 24 hours, and set up to install the furnace ASAP. He researched the house online, so he knew what model would work and completed the work within the day promised. He also noted some shoddy "repair" work that had been done to the air conditioner connected to the furnace, took video and sent it to me, to make sure that I did not make the mistake of using the air conditioner which would in turn ruin the new furnace. It is not uncommon when dealing with home repairs to be quoted one price, with the final price higher due to "extras". This was not the case with KET. Everything was done as promised, on time, and at the cost promised. I plan to use KET in the spring for a new air conditioner.

Ken came out right on time as promised. My husband was home, and he explained everything he did and answered all questions. His inspection and work was very professional. I would highly recommend KET if you need any heating or cooling services.

This was not necessarily an easy job because it was mostly done in a cramped and congested attic space, but Ken handled it well. He was thorough and very nice and helpful. When I made the original call, he came out in the same day. That's service. I will use them again.

It went excellent as always. Ken has been servicing my furnace and a/c for over 15 years.

Very well. I highly recommend Ken!

Ken at KET home services located in Wildwood, IL., diagnosed our A/C problem. He provided information that was accurate and detailed, enabling us to make the best decision for our problem. I was so impressed with Ken and his associate. Ken was honest and straightforward with an extraordinary work ethic. He and his associate were so professional and courteous. I would use them again in a heartbeat. They solved our complex AC problem quickly whilst providing us with great value for the service. Thank you so much !

Answers phone directly when he can. Ken was very responsive and professional. He obviously loves what he does and is very good at it as well. He quoted me a whole new system and put it in 3 days later. He was on time and finished exactly when he said he would. He explained anything and everything. He knows his stuff. He does good work. I would definitely use him again.

Ken was very prompt in responding. He accommodated my request for a Saturday. Overall he explained everything in detail. He is very honest guy and would like to call him back for my furnace tune up before winter. Only comment about this deal - it's not really a "tune up" but rather inspection.

Ken was our service provider who inspected our furnance and blower which did not need repair. He ran the unit and found that it was in good operation. He provided information on use of alternative filters to help maintain good airflow and recommendation for future furnace replacement/updating.

It was pretty good; pretty nice. They are very professional.