Hour Maid Cleaning Service

They're terrific. Excellent.

.

.

It was ok I usually use them.

unknown

unknown

Everything went well.

.

unknown

unknown

It was OK, not great!

unknown

Not a terribly thorough job, and given that the only things that needed to be cleaned were cabinets and closets, I was surprised after at the places that were missed entirely. The floors didn't need to be redone, and there was nothing to dust. They did windows, and some of the shelves in some of the closets, but I had to wipe down the closet shelves after they left before I could unpack, and I found rings from old containers in some of the kitchen cabinets. This was after I had them come back in to clean one of the two bathrooms again, since they missed the medicine cabinet. They said they couldn't get the drawers clean in the cabinet, but I found after they left, a little Soft Scrub completely cleaned the cabinet up.

Hour Maid does a good job, although the quality of their crews has been uneven. Our first crew started out fine, but over time, they really did a poor job for us. We complained to the office, and they gave us a crew led by Emily, and we really like the work they do. They're conscientious and prompt, and they always have accommodated any special requests. Hour Maid is extremely fast because their crews consist of four people. Our moderately sized house gets cleaned in about 45 minutes. One downside to so many workers: There's no way to stay out of their way while they're working.

They did an amazing job for being there only a little over an hour. They washed 3 rooms of wood floors, cleaned the kitchen and bathrooms, and vacuumed and dusted the bedrooms and living room. I'm very satisfied with their service. The wood floors are not streaky - they're nice and shiny! They work so fast that you have to make sure your house is not cluttered if you want a good job. We've really uncluttered our house and we're really happy with them. I've had them clean twice and will hire them again.

Basic cleaning, not as detailed as I had hoped (as others have commented), but the bathrooms are done well and dusting is pretty complete. Four pleasant ladies clean the house in about 90 minutes, and they bring their own supplies. They are very courteous and often arrive early, waiting if necessary. Quick and convenient, a good value.

NOT VERY THOROUGH, BUT THE HOUSE IS GENERALLY CLEAN (BATHROOMS, WHICH ARE THE MAIN PAIN TO CLEAN OURSELVES, ARE ALWAYS CLEAN), IN ONE HOUR, AT A LOW PRICE. THEY ARE GENERALLY VERY ACCOMMODATING WHEN WE HAVE TO RESCHEDULE.

HOUR MAID IS A VERY ECONOMICAL OPTION FOR THOSE PEOPLE WHOSE STANDARDS FOR CLEANING ARE NOT SUPER EXACTING. THEIR TEAMS DO A DECENT JOB OF GETTING OUR HOUSE REASONABLY CLEAN, BUT I WOULD NOT SAY THEY GO OUT OF THEIR WAY IN CERTAIN RESPECTS. THEY WILL ALWAYS DO SOMETHING IF YOU ASK, BUT THE THING IS THAT YOU HAVE TO ASK. AN EXAMPLE WOULD BE HAVING THEM CLEAN BEHIND/UNDER FURNITURE OR MOVING SMALL ITEMS ON THE FLOOR TO CLEAN UNDER THEM. ON THE PLUS SIDE: 1. THEY ARE GENERALLY VERY PROMPT. 2. THEY ARE COURTEOUS 3. THEY HAVE NEVER BROKEN ANYTHING. 4. THEY ARE VERY FLEXIBLE WHEN WE NEED TO RESCHEDULE. 5. THERE IS ALWAYS SOMEONE WHO SPEAKS ENGLISH SO COMMUNICATION ISN'T A PROBLEM. 6. OUR HOUSE LOOKS CLEAN WHEN THEY LEAVE.

FOR CLEANING 3 BEDROOMS, 2 BATHS, ONE KITCHEN, A LIVING ROOM AND DINING ROOM IN ONE HOUR, THEY DO A GREAT JOB. THEY DO MOVE DIFFERENT THINGS AROUND TO CLEAN SO THEY DON'T HAVE TIME TO PUT THINGS BACK WHERE THEY WERE. WE'RE NOT PICKY, WE JUST WANT A CLEAN HOUSE AND HOUR MAIDS IS OUR CHOICE!

VERY POOR CUSTOMER SERVICE. I WAS A FIRST TIME CUSTOMER, AND THEY REFUSED TO GIVE ME $10 OFF, BECAUSE I DID NOT HAVE A COUPON, EVEN THOUGH WHEN I MADE THE APPOINTMENT, I WAS TOLD I WOULD GET $10 OFF, BECAUSE I WAS REFERRED BY ANGIE'S LIST.

THE TEAM (4-5 LADIES) THAT CLEANS MY HOME ON A WEEKLY BASIS IS THOROUGH AND PROFESSIONAL. THEY BRING THEIR OWN SUPPLIES, WHICH I LOVE, AND THEY PROVIDED ME WITH A CHECKLIST OF ALL WORK THAT WOULD BE PERFORMED. THEY ALSO PROVIDE A LIST OF SERVICES THAT THEY WILL PERFORM ON AN AD HOC BASIS AND THE COSTS FOR THOSE SERVICES. I AM VERY HAPPY WITH HOUR MAID.

THE ONLY COMPLAINT IS THEIR THOROUGHNESS, THEY SEEM TO FORGET SOMETHING EVERY TIME. THE THING WE LIKED ABOUT THEM IS THEY SEND 4 PEOPLE OUT TO DO THE WORK IN AN HOUR.

RIGHT ON TIME, HARD WORKING, OWN PRODUCTS.

IN CLEANING MY VERY SMALL HOUSE (2 BR, 1.5 BATHS), THE CLEANING CREW COMPLETELY MISSED THE 1/2 BATH. IN ADDITION, WHILE I DID NOT EXPECT THEM TO MOVE FURNITURE TO VACUUM, I DID EXPECT THEM TO AT LEAST GET THE DUST BUNNIES THAT WERE RIGHT UNDER THE SKIRT OF THE COUCH, SINCE THAT WOULDN''T REQUIRE MOVING ANYTHING, BUT THEY DIDN''T. WHEN I CALLED THE COMPANY ABOUT MY DISAPPOINTMENT IN THE SERVICE, THEY SAID THE CREW HAD LOOKED FOR THE 1/2 BATH BUT COULDN''T FIND IT (ALTHOUGH I WAS HOME AND THEY DIDN''T ASK ME!). THEY OFFERED ME $15 OFF ON THE NEXT SERVICE, BUT I''M NOT AT ALL SURE I WANT TO HAVE THEM BACK.

THE PRICE WAS CONSIDERABLY LOWER THAN THE OTHERS, VERY HAPPY WITH THIS SERVICE! THEY WERE PERFECT IN EVERY WAY! EVEN ASKED MEMBER WHAT THEY WANTED USED ON HARDWOOD FLOORING! WILL USE AGAIN AND REFER TO OTHERS