Hour Maid Cleaning Service

Hired them to clean an empty house 4 bedrooms 4 baths estimate was for for people for 1 hour 15 minutes. They were supposed to clean all surfaces including cabinet fronts and appliance fronts as well as flooring. Paid extra 60.00 to have ovens cleaned. The 4 of them got into an argument over something. They were speaking Polish so I do not know what. 2 of them stormed out and argued in front of my house for 30 minutes. Neighbors almost called police. Hardwood floors were all streaked ovens had a white film, one of the bathrooms was not touched, dust left everywhere. Long story short ever thing they touched had to be recleaned. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!!!!

Single person household The floors were always dirty when they left Other surfaces were ok

i was very disappointed with the quality of the work. There was still hair in the sink and shower. Garbage in the garbage can. The dirt on the floor was pushed around and my glass table was still dirty.

I have Hour Maids for house cleaning. They were here two weeks ago. They don't do the deep cleaning, they do a surface cleaning.

It mostly went well. I wouldn't give them completely unqualified recommendation, but they were pretty good. There was no additional cost. After they were done, I thought they would do a bit of cleanup. That was the main issue. The workers were effective and efficient

They came out many different times over the course of years.

They could've cleaned better in the corners and around small items.

Fantastic quality of cleaning with even better professional behavior. Lyuba and crew were very curteous and above expectations.

They do a decent job but you do have to watch for the details and any specific requests you make. Always do the bascis well

the cleaning was ok the attitude of the supervisor was not ok

I think they did a good job. I did soon after purchase and service was satisfactory.

There were no problems. They cleaned and dusted everything on on levels. They completed the work in the hour and a half time frame. They brought their own cleaning supplies too. They did great.

They actuAlly did it in on an hour even I purchased it for 1-1/2 hours

Overall, I thought they did a good job. They were efficient, but 1 lady was scrubbing my stainless range top with a bristly sponge and soft scrub. I stopped her immediately. You can't use either on stainless steel - it scratches. I thought they would know better.

This was a final cleanup of my rental unit as I didn't want to deal with cleaning after my move. I set this up about a month in advanc and paid by credit card. The team showed up 5 minutes early and left right on time. They cleaned every nook and crevice of my unit and mopped the floors. I had never seen the place so clean! I would highly recommend.

They are pretty good. For an hour and fifteen minutes I think I pay about $116; it's a little pricey, but she gets 4 to 5 people. Sometimes if you get a good team they do great and usually they are pretty good and I use them always. They get right to work. Price wise they are competitive. Sometimes they are early and sometimes they are late. They just show up on that day and they do give you an hour when they are going to come. They come 20 minutes early or an hour late.

The first crew that came in didnt do a good job at all, I called hour maid and they offer me to send me a different crew the following week and gave me a discount on the 2nd visit. The 2nd crew did a good job and they now come once a week. Thank you Hour Maid.

They cleaned up really well but there was a slight difference between the advertisement on Angie's List and what they did so I called them and then they redid it. I had another appointment with them. On Angie's List, it said that they will clean the oven and the fridge but they did not so I had to call them back and then I had to make another appointment just for it to pull off. What they did was great but when I called them they were not really willing to come back. I had to figure out what I received from Angie's List and then prove it to them.

They are fine. There are plenty of cleaning ladies; they are there for six hours and it is easy to work with for me. I have used them for years.

Wonderfully. I like their system of working in a team: 1 devoted to the kitchen, 1 to the bathrooms, 1 to dust/vacuum. They are here and gone in an hour. If something requires more than an hour to complete, arrangements are made to complete it in a future visit, or lengthen time spent here. On the first visit, a manager inspected their work. Also, on the initial visit, they were running a few minutes late, but notified us as to their ETA.

I have used this service many times. I am not a neat freak, so in general I am not super-critical of cleaning services. They send a group of 4 women, at least one of whom speaks very good English, to clean your house in 1 hour. For me, they do a very good job. The only issue I've had was having to ask them specifically to do extra vacuuming on an area with alot of cat hair. In general it is not a deep cleaning, but they do a good, adequate job. I think they are expensive but I have nothing recent to compare them to. To me it is worth it because they only take one hour. They always arrive on time, sometimes they are even early.

great service will use all the time

I have used Hour Maid for several years and think that they do a good job of cleaning my condo. They definitely do the work in an hour and it is a nice surface cleaning all around. But today was the second time in the last three or four months that they stood me up. My appointment was for 1:15 this afternoon. I received a call from the Hour Maid office around 12:15 saying that the crew was running late and would arrive around 1:45. At about 2:10 and again 2:20 when they hadn't arrived and hadn't called back again, I called the Hour Maid office and got the machine. The crew never came (it is 4:10 as I write this) and no one ever called. About three or four months ago, I also had an appointment at 1:15 on a Saturday and no one came. That time, the office was closed even at 1:30 when I called. (They say they are generally open to 2:00 on Saturdays.) They did not return my messages on the following Monday. When I called them on Tuesday and expressed my frustration with the situation, they gave me a very perfunctory "I'm sorry" and asked if I wanted to reschedule. I like the crews and they know my apartment well so I would like to keep using them. But being stood up twice in three or four months (I use them once every three to four weeks) is obviously a concern. If I am satisfied as to how they resolve today's situation, I may give them a third chance. If I am stood up again, I will definitely find another service despite my general satisfaction with Hour Maid's work.

I decided not to use them again. They did a poor job in the bathroom. When I pointed it out for them to re do and they still did not do a good job. You have to be ready for them to come. Four people and clean your home in an hour.

The do a consistently good job for us given the one hour time constraint. They are on time, bring their own supplies, cover a lot of cleaning ground as a team, and are always polite. One lead team member speaks English, so you can explain any special requests easily. Occasionally we notice some missed spots, but it's minor and infrequent. This is not a white glove, deep cleaning treatment in one hour; rather it's a good, general overall cleaning that makes your house instantly have a face lift and feel much better. We really enjoy their ability to clean for only one hour, and their flexibility should you need to change a day/time.