Abt Electronics

THEY PROVIDED EXCELLENT SERVICE AND PRICE.

WONDERFUL! ABT IS THE BEST. I GOT THE BEST PRICE ON THE APPLIANCE, 12 MONTHS SAME AS CASH, AND A GREAT WARRANTY. THEY SHOWED UP WITH THE APPLIANCE WHEN THEY SAID THEY WOULD, AND THE SERVICE WAS GREAT.

THEY REALLY KNOW WHAT THEY ARE DOING. THEY ARE VERY KNOWLEDGEABLE AND THE COMMUNICATION WAS GOOD. I THINK THEY GUARANTEE THEIR WORK.

WE FOUND THE UNIT ON ABT'S WEBSITE, PURCHASED IT OVER THE PHONE AND HAD IT DELIVERED TO OUR HOME. WE CHECKED WITH LOTS OF OTHER BIG BOX STORES BEFORE CONTACTING ABT AND ABT OFFERED THE BEST PRICE AROUND. THEY WERE VERY HELPFUL AND HAULED OUR OLD AIR CONDITIONING UNIT AWAY AT AN ADDITIONAL COST OF ONLY $20.00. I'D DEFINITELY SHOP THERE AGAIN FOR APPLIANCES.

THE REPAIR WORK DONE UNDER WARRANTY WAS HANDLED IN A PROFESSIONAL MANNER FROM THE FIRST PHONE CALL TO THE SERVICE DEPARTMENT TO THE PROMPT REPAIR OF A MAJOR PART OF THE REFRIGERATOR. THE REPAIRMAN CAESAR HANDLED THE CALL LIKE IT WAS HIS OWN REFRIGERATOR, TAKING THE TIME TO EXPLAIN WHAT IT WAS HE WAS DOING. THE COORDINATION OF THE REPAIR, ONCE IT WAS DETERMINED WHAT NEEDED TO BE DONE, WENT LIKE CLOCKWORK. THE PART, AN EVAPORATOR, WAS DELIVERED TO THE HOUSE ABOUT AN HOUR BEFORE CAESAR SHOWED UP TO INSTALL IT. I HAVE BOUGHT MANY THINGS AT ABT, BUT THIS WAS THE FIRST TIME THAT I NEEDED THEM TO PERFORM A MAJOR REPAIR. THEY CAME THROUGH BIG TIME.

WE WORKED WITH JOE KLETT, THE MANAGER OF THE KITCHEN AREA, TO LEARN ABOUT THE DIFFERENT APPLIANCES & ULTIMATELY TO SELECT THE ONES RIGHT FOR OUR SITUATION. IT WAS VERY LOW PRESSURE- JOE WAS NOT LIKE THE TYPICAL SALES PERSON. WE KNEW WE WANTED TO BUY FROM ABT, BUT DIDN'T KNOW HOW HIGH END TO GO WITH THE APPLIANCES. ULTIMATELY WE WENT ON THE LOWER END. THE INFORMATION PROVIDED BY ABT WAS GREAT, IT MADE THE SPENDING OF $8,000 EASIER, IF THAT IS POSSIBLE.

SALES GUY OFFERED A ''PACKAGE DEAL'' WITHOUT ME EVEN HAVING TO ASK. THEY WERE ABLE TO DELIVER ON THE DAY I WANTED THEM TO. THE DELIVERY GUYS CAME ON TIME. THEY DID THE INSTALL (HAD TO RUN A WATER LINE TO NEW FRIDGE) AND DID A GREAT JOB.

REPAIRMAN WAS HERE WHEN SCHEDULED & TOOK 15 MINUTES FOR WARRANTY WORK.

VERY GOOD- THEY OFFERED A GOOD DEAL ON THE PACKAGE. INSTALLERS WERE HERE WHEN SCHEDULED. THERE WAS A PROBLEM WITH THE STOVE INSTALLATION WHICH WAS REMEDIED RIGHT AWAY.

WE GOT A VERY GOOD PRICE FROM ABT. WITHIN A WEEK OUR APPLIANCES WERE DELIVERED AND INSTALLED. A FEW DAYS LATER WE COULD SMELL GAS FROM OUR STOVE AND WE CALLED ABT. LITERALLY IN 10 MINUTES, THEY CAME OUT AND FIXED A FAULTY VALVE.

THE SALES PERSONNEL ARE VERY KNOWLEDGEABLE AND HELP MAKE LARGE COMPLICATED DECISIONS MORE STRAIGHT FORWARD. A BIT PRICIER THAN OTHER APPLIANCE STORES, BUT WORTH THE EXTRA.

THE OVERALL EXPERIENCE WAS GREAT. THERE WAS NO PRESSURE FROM THE SALES SIDE. THEY LET ME BROWSE UNTIL I HAD NARROWED THE CHOICE DOWN TO THREE MODELS AND NEEDED ANSWERS TO SOME QUESTIONS. THE SALES PERSON WAS VERY HELPFUL AND KNOWLEDGEABLE. SHE WAS VERY ATTENTIVE, EVEN WHEN I DECIDED TO TAKE A FLOOR MODEL BECAUSE OF A SUBSTANTIAL DISCOUNT. THE DELIVERY CREW WAS PROMPT, COURTEOUS AND VERY CAREFUL WHEN THEY DID THE INSTALLATION. I WILL BE SURE TO RECOMMEND ABT TO ANYONE LOOKING FOR ANY TYPE OF APPLIANCE OR ELECTRONICS.

SALESMAN KEN WAS COCKY AND CONDESCENDING. THE TWO GRUMPY DELIVERY MEN WERE OVER 30 MINUTES LATE WITH NO CALL AND NO APOLOGY UPON ARRIVAL. HOWEVER, THE DELIVERY MEN WERE QUICK AND KIND ENOUGH TO SWEEP UP 40 YEARS OF DUST UNDER OLD MACHINES BEFORE INSTALLING THE NEW ONES.

I PURCHASED A RECEIVER AND IT DIDNT WORK OUT. IN SPITE OF A 30 DAY RETURN THEY ACCEPTED IT FOR A REFUND AFTER 34 DAYS. NO QUESTIONS ASKED. OTHERS COULD LEARN FROM THEIR CUSTOMER SERVICE

THEY ARE WORTH THE PRICE WHEN YOU CONSIDER THE COMPETITION. THEY ARRIVED WHEN THEY SAID THEY WOULD, AND TOOK CARE OF THE PROBLEM FAST. THEY KEEP STOCK OF MANY PARTS. THEY ARE VERY CUSTOMER SERVICE DRIVEN.

AS ALWAYS, SALESPERSON WAS EXTREMELY KNOWLEDGEABLE AND HELPED US CHOOSE THE RIGHT DRYER FOR US. HE DID NOT TRY TO ''UPSELL'' US, WHICH WE GET SO OFTEN ON APPLIANCE SALES. WE GOT A DECENT DEAL, ABOUT AVERAGE FOR ABT AND ABOUT $20 LESS THAN COMPARABLE HOME IMPROVEMENT STORE PRICE. WE MISSED THE ORIGINAL DELIVERY CALL, AND THEY WERE VERY UNDERSTANDING WHEN WE CALLED BACK TO RESCHEDULE. THEY QUICKLY RESCHEDULED DELIVERY FOR TWO DAYS LATER WITHOUT ANY ATTITUDE. THE INSTALLERS WERE VERY PROFESSIONAL AND DID SOME EXCELLENT VENTING IN A SMALL SPACE.

THEY WERE HELPFUL AND PROFESSIONAL. MALCOMB WAS OUR SALESPERSON AND HE DID A NICE JOB OF OFFERING ALTERNATIVES AS WELL AS MAKING SOME DECISIONS HIMSELF (WE DIDNT WANT TO BE OVERWHELMED WITH CHOICES). MARK AND HIS CREW DID A VERY GOOD JOB INSTALLING. WE HAD A SMALL PROBLEM, THEIR PHONE SERVICE WALKED ME THROUGH SOME DIAGNOSTICS AND THEY WERE OUT THE NEXT DAY TO CORRECT IT.

SERVICE WAS VERY HELPFUL. ALTHOUGH THEY APOLOGIZED FOR HAVING TO CHARGE FULL PRICE, THEY GAVE ME PLENTY OF DOCUMENTATION WHICH I SUBMITTED TO COMCAST FOR A FULL CREDIT TO MY CABLE SERVICE BILL. THEY FIXED THE PROBLEM IN LESS THAN AN HOUR AND WERE CAREFUL TO LISTEN TO ME DESCRIBING THE PROBLEM. THEY ALSO CAME OUT THE VERY NEXT DAY AFTER I CALLED EVEN THOUGH THEY DIDNT INSTALL MY HOME THEATER SYSTEM, OR CAUSE THE MALFUNCTION.

I VISITED SEVERAL APPLIANCE STORES, AND THE SALESPERSON HERE WAS THE MOST HELPFUL OF ANY THAT I VISITED. SHE REALLY KNEW HER PRODUCTS, AND GAVE ME GOOD RECOMMENDATIONS, NOT JUST FOR THE MICROWAVE, BUT FOR A BUNCH OF OTHER APPLIANCES THAT I'LL BE GOING BACK FOR SOON.

WE PROVIDED SPECS TO 5 DIFFERENT CHICAGO AREA APPLIANCE STORES AND CONSIDERED ONE INTERNET SITE. ABT WAS CHEAPER BY $800 OVER THE NEXT BEST BID. SOME OF THE OTHERS CAME DOWN TO MATCH ABT'S PRICE, BUT BASED ON OUR LONG AND POSITIVE EXPERIENCE WITH ABT AND THE FACT THAT IT LEAD THE OTHERS TO THIS PRICE, WE BOUGHT FROM ABT. DELIVERY DATE AND PERFORMANCE WAS AS PROMISED. WE FOUND THE LCD TV AT A NEW YORK-BASED INTERNET SITE FOR $220 LESS THAN ABT, SO ABT MATCHED THE LOWER PRICE. IN 23 YEARS AND OVER $100,000 IN PURCHASES AT ABT, WE HAVE HAD EXCELLENT EXPERIENCES--NOT FLAWLESS, BUT THE STORE TRIES HARD TO RESOLVE ITS MISTAKES REASONABLY AND WITHOUT MY NEEDING TO ACTIVELY BEG THEM FOR FAIR TREATMENT.

I GOT GREAT APPLIANCES AND AM OVERALL VERY HAPPY WITH THE PRICING THEY GAVE ME. LESLIE ROBINSON WAS THE SALES PERSON I USED AND SHE WAS GREAT.

SHELLY WAS OUR ASSOCIATE. HE WAS VERY POLITE AND KNOWLEDGEABLE. WE HAD PRE-SELECTED THE UNITS WE WERE INTERESTED IN, AS PART OF OUR KITCHEN REMODEL. HIS PRICES WERE GOOD. HE MATCHED THEIR PRICE WITH OTHER PRICES WE HAD. THEY ARE NOT A BAD COMPANY. I PURCHASED THE APPLIANCES ON A WEDNESDAY. THEY DELIVERED THEM AND INSTALLED THEM ON SATURDAY MORNING. I WAS VERY SATISFIED WITH THE EXPERIENCE THEY HAVE. WE HAVE PURCHASED SEVERAL APPLIANCES FROM THEM BEFORE. I HIGHLY RECOMMEND THIS COMPANY.

PRICE IS THE COST OF THE FREEZER, NO ADDITIONAL COST TO REMOVE THE OLD ONE. THEY KNEW WHAT THEY WERE DOING. THEY REMOVED THE DOORS AND HANDLED THIS HUGE FREEZER LIKE IT WAS A CANDY BAR. THEY WERE VERY PROFESSIONAL AND METICULOUS. THEY DID A FANTASTIC JOB.

THEY HAD BEST PRICES, THEY RETURNED OUR CALLS PROMPTLY. OUR SALESMAN, ERIC BENJAMIN, WAS GREAT. THEY WERE COURTEOUS, THEY CALLED ME TO LET ME KNOW ABOUT COOKING CLASS TO LEARN TO USE MY OVEN.

THE ENTIRE TRANSACTION WAS A DISASTER FROM START TO FINISH. I WENT INTO ABT WITH ALL THE SPECS OF THE AC UNIT BEING REPLACED, BUT WAS SOLD THE WRONG REPLACEMENT AIR CONDITIONER ANYWAY. WHEN DELIVERED, IT HAD TO BE RETURNED TO THE STORE. IN ADDITION, I SHOULD HAVE BEEN SOLD A NEW SLEEVE TO GO INSIDE THE EXISTING SLEEVE. WHEN THE CORRECT UNIT AND SLEEVE WERE DELIVERED, WHAT I HAD BEEN TOLD WOULD BE A SIMPLE AND STRAIGHTFORWARD INSTALLATION TURNED OUT TO BE AN HOUR OF POUNDING AND BROKEN PLASTER. THE INSTALLERS WERE NOT ENTIRELY FAMILIAR WITH THE UNIT THEY WERE INSTALLING. BASIC STUFF LIKE HOW TO REMOVE THE FRONT GRILL. THEY LEFT A HORRIBLE MESS FOR ME TO CLEAN UP. FINALLY, INSTEAD OF BEING BILLED FOR THE DIFFERENCE BETWEEN THE WRONG ITEM AND THE CORRECT ITEMS, I WAS CHARGED, IN FULL, TWICE! I HAD TO CONFER REGARDING MY REFUND. I WAS EXTREMELY DISAPPOINTED WITH THE WHOLE PROCESS, AND HAVE LOST FAITH IN ABT.