Abt Electronics

We purchased a freezer from Abt. The unit we wanted was back-ordered. Abt mistakenly charged our credit card right away, which we were not happy about, but they were very apologetic when I pointed this out to them and they issued a $50 credit. Unfortunately, the back-ordered freezer became unavailable (the model was discontinued by GE). Abt worked with us to identify a possible replacement, which we ordered and had delivered, sight unseen. The freezer was totally unacceptable (it was a new model GE which was extremely loud, louder than a vacuum cleaner!). Abt (especially Megan Magnuski in Abt Corporate Sales Division) was extremely understanding. They refunded all our money immediately, and made arrangements to pick up the freezer at no charge the following Saturday. Abt went out of their way to make the best of a bad situation for us. We plan to purchase from them in the future.

I have dealt with this company for 7 or 8 years. I have bought many appliances from them and have been very happy with them. They are very professional. Their service can be a bit expensive, but they are very knowledgeable.

Tech finally said he would install the switch on the wall, as I wanted it. He seemed to do an ok job, but I noticed as he was pushing the disposal in place, he pulled my counter OFF THE WALL. I understood cutting into the wall may damage the paint, but I did not care about that. I cared about the functionality of the disposal. Shortly after install, I started using the disposal. After using it a few times, the PVC pipe under the sink came loose, and water went all over the floor. I called ABT Electronics and complained, but they ignored me. I had to reattach the pipes several times, as they did not seem to properly fit. I kept calling ABT, and finally got a response. Someone came out, took pictures of the leak, told me "the water pump on my dishwasher rusted out", asked if it was currently leaking (it was not) and left. The matter has been resolved for the most part. ABT did send someone out in 2005 as they stated in their response, but that was for another issue. The person that came and took pictures was sent by ABT. ABT installed a microwave and dishwasher and did an excellent job. The problems mentioned above were due to a specific installer. ABT has proven to be MUCH better than what I experienced, and has earned my trust. The other installers are all professional and excellent.

They were very responsive. They came to do the work when they said they were going to. When they repaired the oven a light went out in the oven and I emailed them telling them and I am waiting for a response.

They were suppose to install a custom surround sound system, that Carl Casata especially designed for our home. We knew nothing about sound systems before we started but we knew what it was suppose to be like, and this was not it (two tiny speakers for main room we were interested in). You can not get music throughout the house unless you use the Sonos System that they installed, but no one could ever show us exactly how to work it and there is supposedly no manual for the system. The people they sent out to help us understand how to use the complicated Sonos system did not know how to work it either. The remote for the system has broken four times in one year. The last time they were out trying to get the Sonos system to work, they were working on my wireless internet computer system and the system went down (Sonos uses wireless internet and while they were working on the router it mysteriously "broke". Coincidence they said.) This system cost $14,000 and has never worked right. Even though I've gone to Costumer Service and begged for help. Costumer service was not overly friendly either. They sent out someone, and as usual, that person did not know how to operate the system. This has been the most horrible experience with a company I have ever had.

ABT called us the day before and scheduled an appointment. They contacted us one more time two hours before the service the next day. Josh came to my house two times (the first time he needed to order some parts) and did a very thorough job for us. He is nice, patient and hardworking. We will definitely request for him the next time.

They have the best appliance selection in town. They are very professional. They delivered the appliances on time. There was a sight problem but I called them and they came out right away and fixed it. I would do business with them again.

It went fine. We bought all of our appliances from them. We've used them before. They are well known and they are a very good company to buy from. Their prices are reasonable.

They were great they came out on a Saturday and they cleaned up the mess when they were done. They were punctual and they showed up on time. I would recommend them.

Everything was excellent. Their prices were perfect and scheduling was easy. They deliver for free in our area.

They were very friendly when they were there working for us. They were very professional about the job. They had showed up on time. They had it done within four hours.

Circuit boards blew on my 6 month old built in refrigerator purchased from Abt (due to a power surge). Service department sent a tech to diagnose the issue w/in 24 hours. BUT getting them to come back to actually FIX the frig is now 9 days and counting. The parts were supposed to be rush ordered, but never were. They were supposed to call me when the parts came in, but didn't. Even bumping up to the head of the service dept. just got me put on the waiting list for service tomorrow. Service department needs more training in CUSTOMER SERVICE & FOLLOW THROUGH.

They came on time. Installed the machine. No surprises. Everything worked fine.

They are excellent! Whenever we have a problem with an item - their service is superb and they help us to the point of replacement if necessary.

They really stand behind their products. They are a great company and they have reasonable prices.

After six months of research, comparison shopping, trade shows, consumer reports on line, etc., I visited the Abt showroom. It's completely overwhelming and there are a LOT of salespeople, but not too aggressive. I didn't realize Wolf made a stove that would fit the 30" space of our existing stove until I saw it in the store, beautiful and 4 times over my budget, but I couldn't resist. After another few weeks of comparison shopping, I sent the store an e-mail and received a response within a few hours, negotiated everything via e-mail and two phone calls and the three appliances were installed within the week. We settled on the Wolf stove (gas/convection), Bosch dishwasher and Bosch microwave. They make the rest of our kitchen look dumpy, but that's a story for another day.

They have a fantastic selection, knowledgeable sales staff, fair prices. I find it annoying that when you get to the store, the prices are higher than on ABT's website. But they will negotiate with you, you just have to make sure to ask! The delivery and installation guy was great. Overall, a good experience.

I was furious about this. Either she was incompetent or she lied to me.

Job 1: We bought all new kitchen appliance - refrigerator, range, convection microwave, dishwasher as well as second fridge. Job 2: ABT has the best customer service of any company I know. I will always buy from there because they stand behind their products 100%.

It went fine; came when they promised and performed the repair efficiently.

The company squeezed us in for the repair appointment in about 6 hours. (next regular slot was the next day). The tech diagnosed the problem as a failed fan and replaced it in about 20 minutes. The part was $20 but the service call was $139. The tech was courteous and did clean work. Other than the service call cost this was a great repair experience. We were told that the call was $139 for the visit and the first hour.

Top notch - and they hauled away my old dryer for free! And no delivery charge in the Chicago area.

Purchased two TVs, full set of Stainless Steel kitchen appliances, smaller electronics, etc... We have been to ABT so many times and we have never had a poor experience! Fresh baked cookies in the store, activities for the kids, knowledgeable salespeople. We always get a great deal, great service. This was the first time we have had to call for a repair. The technician worked with my schedule and was very prompt, courteous and knowledgeable about the product (GE Profile Dishwasher). He was unable to repair the problem as he realized he needed to order a new computer thing (my words!) He had initially assumed that he could come back same day and install it. When he checked with ABT, he found that this part had to be ordered directly from GE and would not be in for a week. He was VERY apologetic about this, even though it was not his fault. When the item came in, they sent out a tech on a day that they normally do not do out calls because it was what worked with my schedule!

Dishwasher, refrigerator, stove and microwave.

They will meet and beat other people's prices. I loved working with the sales girl. Their sales people are professional and the delivery men did a great job.