Abt Electronics, founded in 1936, is the largest independent, single-store appliance and electronics retailers in the country. The third-generation family run Abt Electronics provides unparalleled customer service with its team of 1,300 expert staff members at its Glenview, Ill.-based store, which boasts a 100,000 square-foot showroom on 37 acres. The company has been recognized by the Chicago Tribune as the “Top Large Workplace in Chicago” for two consecutive years. Abt services customers nationwide through Abt.com, where customers can receive advice and customer support through the site's live chat feature, email and toll-free phone number. Abt has its own 12,000 square-foot recycling center and features an atrium where customers gain access to its boutique stores-within-a-store such as The Apple Boutique. For more information, visit Abt.com. Additional DBA - Abt Electronics & Appliances. Additional phone number - (888) 228-5800
Business highlights
88 years of trusted experience
Services we offer
Appliance and electronics installation and repair.
Car audio/video installation and window tinting.
Home and commercial custom audio and video installation.
Smart home product integration.
Water heater installation and general plumbing services.
HVAC installation and service.
Home and commercial security and alarm systems.
Generator sales and installation.
All prices were excellent and competitive for their type. All original delivery and original installation work was excellent, as was the work to take the old appliances out. All replacement take-out and install work was excellent. All service rep encounters were very good to excellent. No "gotchas" in connection with the two cooktop problems. Abt has a strong reputation for just this sort of excellence, and they proved it to us every step of the way!
Description of Work: Purchased several new kitchen appliances. One item (the fridge) was a scratch and dent, but new, with a price to match. All items were delivered and installed. The wall oven needed a 220 v. line in place of the existing 110 v line. The wall oven/micro cabinet needed internal reconfiguration to properly support the new appliances at the correct heights. The cooktop needed a larger opening. A month later, the original cooktop developed a serious cosmetic problem (large crack) and was replaced with another new one. A month after that, the same sort of problem occurred, and it, too, was replaced, but with another brand and configuration of cooktop, at a price difference. That cooktop needed a slightly larger opening. Abt did all this work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Bridget T.
04/2010
5.0
appliance sales
+ -1 more
Project went as expected. Price was great, as was the service. Will purchase future appliances from ABT.
Description of Work: installed whirlpool cabrio washer. Removed old washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Susan N.
04/2010
5.0
appliance sales
+ -1 more
I love Abt! I have bought several appliances from them. I find what I want online and if I have any questions, they are quick to help. I knew what I wanted in a stove and so it was easy to find it on their website. After purchasing the stove, they contacted me to confirm the delivery date and on the day of delivery, they let me know when they would be here. The delivery and set-up went great.
Description of Work: I bought a stove online from Abt.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
JULIE H.
04/2010
5.0
appliance repair
+ -1 more
They showed up when promised, and the repair was done quickly and the repair person was very professional.
Description of Work: They reparied my washing machine - was not agitating/spinning. Was under warranty so there was no charge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pamela F.
04/2010
5.0
home theater design, tv sales
+ 0 more
The technicians arrived on time and were courteous and professional. No complaints!
Description of Work: We purchased a 52" LCD TV from Abt and had them install it above our fireplace. They removed the old TV, installed a new bracket, set up the TV and wiring and reprogrammed our remote control. They took away the old TV for recycling.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
jolanta K.
03/2010
5.0
appliance repair, appliance sales
+ 0 more
I purchased a dishwasher from ABT. The service was great and the price was competitive. I will definately ship there again.
Description of Work: Purchased a new dishwaasher
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
DONALD S.
03/2010
5.0
tv sales
+ -1 more
Delivery truck arrived right at the start of the two-hour window we were given the first thing that morning and the two workers wasted no time disconnecting the old set and installing the new one--including calling Comcast to activate our new HDTV and staying to make sure everything worked properly.
Description of Work: I purchased a 32-inch Samsung HD TV for $600 plus $120 more for delivery and setting up(including getting the needed cable box and HD cable from Comcast-didn't have to wait for Comcast technician or pay their set-up cost) and also hauling away our quite-heavy old TV set. (Samsung website listed this TV at $800).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$720
CATHY B.
01/2010
5.0
appliance repair
+ -1 more
I had an issue with it so they came out and fixed it and it's been fine ever since. They did do the repair without charge. The problem was with the drainage. I have bought quite a few appliances from them and I haven't had very many repairs. They have been the best appliance company I could imagine. They are price competitive with their products, there isn't anybody cheaper. They are very professional and friendly, they could charge more and I would still go there. I don't even bother going anywhere else anymore.
Description of Work: ABT Electronics & Appliances sold me my dishwasher. I have also bnoght range and microwave hood from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George H.
01/2010
4.0
appliance sales
+ -1 more
They were good. The quality is good.
Description of Work: I used them to install the appliances that I purchased from them. One of the appliances did not fit so they took it back and arranged with the sales representative to get the right one. They replaced the range as it had a problem.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Elizabeth H.
12/2009
5.0
appliance sales
+ -1 more
They have been around for years and I have got only good things about them. I have used them before. I like them because they have good prices and good products. When they came to do the installations, they were top-notch. They were outstanding. I even wrote a letter to their company stating how happy I was with their services.
Description of Work: I have used ABT Appliance. The last time I used them was two months ago. I got a new washer-dryer, dishwasher, refrigerator, stove and microwaves from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
william K.
12/2009
3.0
tv sales
+ -1 more
We replaced a TV, and we had upgraded cables to hook up. They used the ones that came in the box with the TV instead of just using the existing ones I had that were already hooked into the receiver. They were right there in front of them to use and they overlooked it completely and that was disappointing.
Description of Work: We purchased a new television here.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,800
Response from Abt Electronics
Thanks for the feedback. The Samsung television the customer ordered did not come with supplied cables. Most Televisions do not come with any cables for installation. Our records show the customer purchased an HDMI cable which was used to install and connect the Bluray player that was purchased with the television. The Customer had our Custom Audio Team install their components and we would be more than happy to discuss the method of installation if there is any concern. Please do not hesitate to contact our Custom Audio Department at 847-967-8830.
RAY T.
12/2009
1.0
appliance repair
+ -1 more
Very dissatisfied with the service call price. I did not chose ABT.
Description of Work: Called ABT for an estimate to repair a Dacor oven. They said the service call to come out would be $200. I called a different repair service. Total cost including service call, labor and parts was $145.
Rating Category
Rating out of 5
value
1.0
Response from Abt Electronics
Abt’s factory authorized service rates are reasonably priced. We service items in and out of the warranty time frame. We offer a flat rate (for the product in question - $199) for diagnosis, labor and trip charge. Also, we offer a 30 day repair guarantee, if any problems occur from repair we would gladly come back out at no additional charge (regardless of how many times we had to come).
Edward G.
11/2009
5.0
appliance sales
+ -1 more
I just had it installed this past Monday. I was completely satisfied with the installation and the men who came out. They got everything working. They were quite knowledgeable and they did all of the work very fast.
Description of Work: I purchased a gas appliance through ABT Appliance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,120
Ann H.
10/2009
5.0
appliance repair
+ -1 more
My repair was taken care of quickly. They got the machine in order in no time at all. We were very satisfied with the service.
Description of Work: They repaired a 14-year old gas dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jeff B.
10/2009
5.0
appliance sales
+ -1 more
Crowded store, lots of people looking and buying, and lots of salespeople that really know there stuff. We waited for a short time for a salesperson who had previously helped us...then Mac came along and we were soon very please with the help and information he gave us. Never any pressure, just good guidance. And after we said we'd buy he came up with more goodies, like delivery the next day which really fit into our schedule. We are very happy with the Maytag units and feel real good about our experience at Abt.
Description of Work: We purchased, they delivered and installed, a new MAYTAG front loading washer and dryer. Mac, the manager, took personal care of us and walked us through the many options and choices available. I can't believe anyone elses pricing could be much better but with all the choices out there today, price really should only be part of the equation. Making the right choice and getting a machine that is what you want...and having someone that knows alot about the products, are just as important as price. I'll bet few box store can match Abt's prices and I know they'll never provide you with sales people that know as much as Mac.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
MARLENE A H.
10/2009
5.0
appliance sales
+ -1 more
Everything went very well. The installation was great and I was very happy with them. It seemed like there was a problem with the dishwasher after the installation and they sent someone out immediately. As it turned out, the problem was with a connection unrelated to the dishwasher. Their customer service is terrific and I would highly recommend them.
Description of Work: I bought a dishwasher from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
JUDITH C.
10/2009
5.0
appliance sales
+ -1 more
I buy almost all of my appliances from them. They have good prices and good service. They deliver the items promptly without any hassles. It is almost not worth looking any where else, in my opinion. I've never had any problems with them.
Description of Work: I bought a washer and dryer from ABT Appliance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Keith J.
09/2009
5.0
appliance sales
+ -1 more
I had to pospone installation because of guests from next day to the following Tuesday. They called by 9 a.m. on the day of the installation, providing a 2 hour window. They arrived at the beginning of the window, had the old washer removed and the new one installed and ready for operation in 30 minutes.
Description of Work: bought a GE washer for $725 (free delivery, plus removal and disposal of the old one and Cook County tax).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$835
CHRIS S.
09/2009
5.0
tv sales
+ -1 more
They were very quick to deliver the TV to my home. I contacted them on Friday and had the TV by Monday. They even did price matching. They were very courteous and professional. I had done my research on the type of TV that I wanted. I will use them again for any major appliance purchase. The delivery was free.
Description of Work: I purchased a TV from them.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,745
GAYLE M.
08/2009
5.0
appliance repair
+ -1 more
As always, a great job by ABT electronics!
Description of Work: I was hit with a double whammy. While entertaining for a large group on the 4th of July, both my ice-make and oven went out. We made do until I was ablt to call ABT right after the holiday. They responded promptly and set an appointment within my schedule parameters. The ABT technician phoned first to assess the problem and from that was able to ascertain what part(s) may be needed. SHe arranged for the parts to be delivered befor her visit so there was not delay in the repair process. She was thorough and clean and completed the work very quickly, especially considering that this effort included moving a refrigerator/freezer and tracing the water lines through my basement. All is well and I am so thankful.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Denise O.
08/2009
3.0
appliance sales
+ -1 more
I was not satisfied with them. It seems like every appliance we got from them four years ago has had its share of breaking down, especially the dishwasher. Because of warranty, they came six times in a year to fix the dishwasher. I found that their technicians varied so much that it took one to redo the work that the other did.
Description of Work: I bought a variety of appliances from ABT.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
JUDITH R.
08/2009
5.0
appliance repair
+ -1 more
The appliance repair company is well-known in this area. The guy who came out just did the work as I had already got the parts. It took him about half an hour to complete the job. He worked extra solely to make sure that I wouldn't have any problems in the future and he worked slowly. I got what I paid for, although their price was a little high.
Description of Work: The service section of ABT Appliance repaired a burner in my GE oven.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Tom M.
07/2009
5.0
appliance sales
+ -1 more
I've purchased all my major appliance and TV from Abt over the last 5 years and have never been disappointed with their prices or service. This past January I purchased a 50" Panasonic plasma TV and they matched the lowest price I showed them, about $500 off what they had listed. I've recently had service on several appliances as well and they have always been on time and completed the work quickly and efficiently.
Description of Work: purchase of plasma TV, range, refrigerator, microwave, dishwasher, washer/dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Marge K.
07/2009
5.0
appliance sales
+ -1 more
After I chose which oven I wanted to purchase, I checked Abt's on-line store. They had the best price, and set prices for installation and cutting the cabinet. Before I purchase the oven, they even sent someone out to my house, free of charge, to measure the spot where my old oven was to see if the new one would fit. After I placed the order, I called to make sure there would be no surprises on the cost of installation, and was told there was nothing in the computer to indicate it would not be higher that the on-line price. On the day of delivery, they called at 7a.m. and gave me a window on what time they would be there. It wasn't a morning delivery, as I had requested, but one of their earlier deliveries was cancelled, so they called ahead and came a little earlier than they had said. The two guys who came seemed to know what they were doing, and worked well together during the installation. Their one problem was that no one had recorded on their paperwork that my gas line had to be capped, and the amount of cutting required. I also was giving up a drawer under the oven, and wanted to use the drawer front to cover the gap under the oven. They took the drawer to their workshop, so it would be cut properly. I am waiting to see if they return it as they said they would. It should be here in two more days.
Description of Work: I purchased a new wall double oven, which required that the cabinet be cut larger to accomodate it. The old oven was a 24" gas oven, and the new a 27" electric. I had an electrician friend install the 220 line that was needed before I purchased the oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
GEORGE S.
07/2009
5.0
car accessories
+ -1 more
They have been around since the 1930s in the Chicago area, and I have known them since the 1950s. They give terrific service. Their price is very fair. They are really great people to deal with. They have a very large selection of auto accessories. I will continue to use them in the future.
Description of Work: They installed an alarm on my truck 2 months ago.
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Service Categories
Appliance Sales and Installation,
Appliance Repair,
Heating and Air Conditioning,
Stereo and Home Theater Systems,
TV Sales,
Electrical,
Appliance Repair - Small,
Water Heaters,
TV Repair,
Kitchen and Bath Remodeling,
TV Service - Satellite,
Electronic Gadget Repair
FAQ
Abt Electronics is currently rated 4.7 overall out of 5.
Abt Electronics accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Abt Electronics does not offer free project estimates.
No, Abt Electronics does not offer a senior discount.
No, Abt Electronics does not offer emergency services.
Yes, Abt Electronics offers warranties.
Abt Electronics offers the following services: Appliance and electronics installation and repair.
Car audio/video installation and window tinting.
Home and commercial custom audio and video installation.
Smart home product integration.
Water heater installation and general plumbing services.
HVAC installation and service.
Home and commercial security and alarm systems.
Generator sales and installation.