Abt Electronics

They are very good. I don't know where they are out of, but its an online company and they are very good. The price wasn't bad. They were beating the other provider's who sell them. They were easy to deal with, no problem there. I am recommending them to you. I think everything. The ease of dealing, if you know what you want. You can go on there and get a price, and they will beat most everybody. The only issue is you won't get it tomorrow. Its not like you walk into the other stores, and roll it out the door then. Unless the sucker failed, you don't care. Its easy to deal with. The prices are than competitive. After you get a certain point your shipping is free, and you don't pay State sales taxes. That makes them more competitive. I got the microwave in about a week.

The installers were on time. They installed both appliances with no issues.

Very professional and easy to work with. Happy with our water heater and the price.

They are outstanding. They installed both our heating and A/C systems a few years back. They are very thorough. They do not try to sell you the Brooklyn Bridge. They have integrity which has been lost in the dictionary in the last couple of years. They are an excellent outfit. If I need anything done like for the appliances, I would definitely call them. They are an excellent outfit. The people are trained properly and knowledge. You get the straight shoot. If they feel that it is appropriate, then they will do that too. We also use them for our yearly checkup. They come in the spring for the air conditioning and in the fall for the furnace. They are priced realistically and appropriately. I got on it when I was having the air conditioning and the heating, they suggest the three estimates. They both were knowledge of what needed to be done as the price was appropriate. They are an usual place. I have not experienced a downside. I plan on using them for the heater in the fall. When they came to look at the water heater, it had to do with the chimney leaking. They felt at this point unless I wanted to change to a different kind of water heater that the one that I had is appropriate. Which gives me time to think and access. Others would just immediately tell you you need one yesterday. They are straightforward and honest.

perfectly Only complaints are that they will not give you a narrow time window until the morning of the service and that they are so busy they cancel very easily if there is a scheduling problem

One of the northern suburbs of Chicago. They got every brand of appliances available, and their sales people are so knowledgeable. They can tell you off the top of their head what this one is good for and what that one is, what's the why with this one, why this one is better, this one is on sale and all things considered, this is a better deal. They were so knowledgeable.

They are not all in yet. They are not all completely installed yet. They don't fit, so we are doing some modifications to make them fit. As long as the wife is happy, I'm happy.

We didn't keep using them because we felt another company was better for the maintenance. They were on time. They were professional

They were prompt and courteous. It took about 45 minutes. The workers were fine. There was just one person who did the servicing.

Easy to buy. Delivered and installed on time.

A couple months ago, the bottom of my Thermador double oven went out so I called ABT Electronics at a relative's suggestion. ABT told me over the phone that it was a factory authorized Thermador repair center and for a flat fee of $214, would send a technician to my house and while there, he would give me a written estimate and do whatever labor was necessary to repair my unit. If replacement parts were necessary, he would order them if I approved and finish the repair when the parts arrived. While I would pay extra for the parts however, the $214 fully covered the written estimate and all repair labor. The following Saturday, ABT sent a technician named Ruven to my house. He shut off the power, pulled the over from the wall and looked at a schematic in the back. Then he put the oven back without looking at anything inside. Ruven told me he thought I had a bad relay board. I asked him to repair it. He replied that he doesn't repair relay boards. He said he only orders replacement boards and installs them. When I asked Ruven for a written estimate, he replied that he didn't want to give me one since he wasn't sure what part(s) it needed. He said the problem could be the relay board as he suspected or the control panel or both. He reiterated that he didn't know how to repair them. He told me he was worried he might order the wrong parts -- something he said that he had done before -- and he would have to go back to ABT to do more research before he could give me my written estimate. Ruven then asked for the $214. I told him I wanted to receive the written estimate first. After more discussion, he promised three times that he would call me that afternoon and give me a verbal estimate followed up by a written estimate. I erred in trusting his promises. He never called and never gave me my written estimate. On Monday, I tried calling the ABT service manager but got Mike instead. Mike said he would help me since the service manager was not available. I explained what had happened in detail and told him what Ruven said and Mike put me on hold for about 20 minutes while he did research. When Mike returned, he said that Ruven's notes reflected that one or more parts needed to be ordered but Ruven did not specify what parts. Mike said he had made calls to ABT's suppliers and neither replacement relay boards nor control panels were available for my oven. Mike said my oven appeared to be beyond repair. I pointed out that my control panel had been repaired in my home by someone else a few years earlier but Mike affirmed that ABT didn't repair parts. Mike agreed that I had received nothing for my $214 and said the only thing ABT could offer was a refund of my $214. When I said that's what I wanted, Mike said he would have to get authorization from his boss and would call me back later that day. Mike never called. I then filed a dispute over the $214 with my credit card company. About two weeks later, I got a call from ABT's Service Manager Bernadine Ryan. She noted the credit card dispute and wanted to discuss the situation with me. I told her what had transpired and she said she would get back to me. The next day Bernadine called me with an offer. She told me that Ruven was not very experienced and because of that, ABT didn't know what part(s) I needed. Bernadine told me ABT proposed sending out a more experienced technician to determine what parts I needed. This would cost me an extra $99. Once this was done, the new technician would remove the defective part(s) from my oven and for an extra $50, ABT would ship them to a third-party company that is usually able to repair broken parts. If the company could repair them, I would be out the $214, the $99, the $50 and the cost to have the parts repaired. If the company could not repair the parts, I would only be out my original $214 plus the $99 plus the $50. I asked Bernadine for a refund of my $214 and she said she would get back to me on that. She never did. About two months later, my credit card company mailed me a copy of a "Service Ticket" (written estimate) sent to it by ABT. The Service Ticket was apparently created to make my credit card company believe that Ruven had given me a written estimate while at my home.. However, ABT's own Service Ticket proves this is false: 1. The ticket states that Ruven visited my home on 03/25/17 while also stating that the ticket with estimate was written on 03/22/17. Thus, according to ABT, the estimate was written and given to me three days BEFORE Ruven even came to my house. This is impossible. 2. The ticket has an illegible squiggle in the Customer Signature line. This is not my signature and I never signed the ticket or even saw it until my credit card company sent it to me. 3. The ticket with estimate is entirely printed and states that it was written by someone other than Ruven. This means it could not have been prepared by Ruven at my house. It also means Ruven could not have obtained my signature. 4. The replacement part the ticket states would be replaced -- #00144001 -- has been discontinued by the manufacturer and not available. Thermador sent me an email confirming this. 5. The ticket states that the service charge is $214, the cost for part #00144001 is $199 and the tax is $19.40 (totaling $432.40). However, the ticket also states that the total sale is $645.40. You can see all of this with your own eyes as I have attached a copy of the Service Ticket and the email from Thermador. In retrospect, it appears to me that ABT's repair service exists for only one purpose -- to help convince consumers to buy a new appliance from ABT and to obtain some dishonest "repair" money along the way.

It doesn't work that well, and it's supposed to cover so many square feet, and we have less square feet than it should to cover, and it still gets a little damp down there. What keeps us coming back is the prices, the people, the quality.

The water ended up not working, they bought a new one out and that ended up not working either. It's not ABT's fault, it was a manufacturers defect. We've bought a lot of stuff from ABT.

They are excellent. You have to buy the stuff there. They do stuff that nobody else will do. I got my fridge there. I would everything there. They're very fair. The other good thing is that you don't actually have to go there. For my TV's and things I actually went there, but a lot of the stuff I just looked elsewhere. I went on line and I called and the people are very helpful over the phone. The air conditioners I didn't actually even look at. I ordered them online and they delivered them and installed them. Same with the printer. I wasn't able to carry home the printer (I go there for different stuff) came and installed it. There was something defective and it wouldn't print, so he took the printer back and came back the next day with a new printer and installed it. They're excellent. When my TVs were hooked up, they hooked everything up to the internet. They do everything like that. They do charge extra, I don't remember what they charge, but the price is very fair. For a permanent install, how many people are going to do a permanent install with the wood and everything for the air conditioners? They did a good job. It's not just shoving it in the window. I had two windows as well so I was very concerned. They do excellent work and they're very helpful. They will install things and deliver things and help you with things that I haven't found any other appliance places do. People come from Wisconsin and Indiana to order stuff. They have a huge-huge warehouse and stuff and they have a huge-huge place. There's so much stuff that they're very knowledgeable and helpful even on the phone. Another thing I like is if I have questions about something that's still under warranty. I couldn't find the booklet for my air conditioner and I called them up and sent me another booklet. I called them up and they transferred me to service. I had to clean it. I saw something on the corner of it and I didn't know how to clean it. They helped me out. Even on the phone they helped me out. It's a huge place and I don't like going there and it's 45 miles away, but I will probably go there again because I do need a dehumidifier and a fridge and stuff because I'm afraid to purchase anything from anyone else. There was a tech guy who came and set up my DVD players and printer and when he set up the printer, the printer cartridge was defective and he said he couldn't get this to print. It was an HD printer. The next day he came back with a new printer. Had I brought it home, I would have had to take that sucker back so it was worth the charge to have it delivered.

They go out of their way to accommodate you with delivery. If you tell them you need it in the morning, they do their best to get it there then. I trust them and can wholeheartedly recommend them.

Their quote was crazy. They were absolutely nuts. After the guy told me on the phone how much it was going to be, I just stopped talking to him altogether. Because of that quote, I would grade him real low. I would consider using them in the future, but under different circumstances.

Excellent customer service called ahead just as I was told and arrived within the time frame they told me

Perfect as usual. They weren't just prompt, they were early. They called in advance said they could come early, and was I ready to have them. Of, course! They were neat, polite and efficient at their job. This is why I buy all of my appliances at Abt. By the way, I just love my Bosch dishwasher. The same day I purchased it, i purchased a Kitchenaide stand mixer, What a dream to operate!

My furnace went out on a Monday morning. I already had a quote from Dave Grubs, one of ABT's Furnace sales guys from a few months prior. I called him up and he was able to come buy that night. We reviewed the quote once more and Dave was able to schedule the install for the next morning. I had gotten a quote from 4 season through costco as well and ABT's was less. That may not always be the case, I can only speak to this instance. The following day, three techs showed up, Jason, Louis & Richard. They pulled the old hardware and installed the new. They were courteous through entire process. They checked with me prior to making any changes from how the old system was run/placed/wired. Everything went smoothly, the install was really clean (wires well organized, pipes run neatly, holes cut to exterier was neat and caulked). They walked me through the system and cleaned up prior to leaving. Tips.. -get quotes early, when signs of issues appear -during install, check in with tech's early, ask a lot of questions, convey any concerns or preferances from the offset

They were going to install it for us, take the old one out and put the new one in. When they showed up, that's when they starting seeing the issues that we had. Originally, for liability reasons, they didn't want to remove the dishwasher at all. I had them out there. What am I going to do? I have a non-working dishwasher in there and a new one sitting in my garage. I was going to have to call a plumber. It was just like a huge thing. He called his supervisor and the supervisor talked to me and I gave him the okay. Basically, what they were concerned about was me suing them if the granite counter-top got cracked or something like that. Basically, I gave them the okay to proceed and I would release them from all liability if anything happened to the counter-top. They went ahead and I helped them. We got half the counter-top off at that point. They got that old dishwasher out and they took it away with them. They were going to install the new dishwasher at that point, however, the problem was that the pipes were in the way in the back. At that point, we had to have plumbers and that's when we got another company involved. Their guys are very professional with regard to the service installation stuff. They are even better with the sales. It's incredible.

Basically, anytime you go in there to buy anything, you always walk out feeling like you got a great deal. They do a price match online for you with all the surrounding stores that are around you. They even take it a step further and they'll discount you or throw an ad in or give you discounts on accessories that go beyond that.

They gave us no problem. They came out to the house and set it up with no problem. They are dependable and reliable.

Andrew and Thomas were great. Both were very professional, informative and efficient. We are regular customers with Abt and are very happy with their sales and service. Excellent service from initial point of sale with Jason to delivery and setup by Andrew and Thomas. Thank you!

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Very well - no problems as promised