Jacob Sunroom & Exteriors

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I don't recall how much we spent for the awning. The company is very reliable. They stand behind their product. They completed the project when they said it was going to be completed. They were very professional. We would hire them again in the future.

The installation and the service was great - unfortunately the sales guy just provided an estimate and work order for the same set up that the house had - which meant when i had new gutters they still over flowed because they couldn't handle the water. When i called and a crew came back out they identified the problem and fixed it without an issue. I'd use them again, but I'd not necessarily use the sale's guy's idea of a solution if i had a problem to fix.

We were very pleased with the work done and have recommended the contractor to others. We were fortunate to contract the service during their slack season which made scheduling easier. They were here when they said they would be and completed the job on time. We were also fortunate that the weather cooperated in mid-November. The roof looks great and we are set for, probably, the rest of our lives.

From the estimate to completion, the service was excellent and on time. I provided a completion date which was met. Highly recommend this company for windows. Thanks.

After two appointments (they missed the first one), we received a bid which was too expensive. Also, when the salesman stated that these prices were only good for two days, I said goodbye. To me, that is high pressure sales.

They had a great quality of work and they were professional.

The salesman was thorough and did give not high pressure sales pitch which we appreciated. Rather than just suggest double hung, he listened to our preferences and discussed Casement windows with us. We're glad he did, because after considering the trade-offs, we chose to go with Casements. It took ~4 weeks after they were ordered for the windows to come-in. We had some challenges setting-up and confirming the installation date. Not entirely Jacob's fault as we both could have done better returning each others calls. In the end, they did come on the date we'd tentatively set (and confirmed that same morning). The team was professional and efficient and completed most of the installation in just over two days. The only hiccup occurred with the new window that had to be installed, though it worked out well in the end. If you want to avoid the long description that follows, I'll tell you that in the end, Jacob's took care of the problem once we identified it. Again, this could have been improved by better communications on both our parts. The salesman had measured for the new window, taking the soffit into account. When the installation team arrived, they did not have any details about this installation so they asked me to draw where we wanted the window. I didn't have the dimensions of the new window, so my drawing was undersized. I was also unaware that we had plumbing going through that section of the wall (this is why I pay professionals to do these kinds of things). The team did a good job discovering the plumbing using pilot holes. I was impressed with that. They then started the installation based on the bottom of my drawing, but since the window was taller than my drawing, they didn't take the soffit into account. As a result, their cut was about 6 inches too high. They realized their mistake and installed the window 6 inches lower, but we had a 6" X 18" rectangular hole in our wall after the team had cleared out with no follow-up from Jacob's on what the intended to do about it. We had to initiate contact. They estimated the repair to be $125, but expected us to pay the entire amount. After further discussion with management, we agreed to split the cost. The subcontracted repairman who came out did a tremendous job and was very professional. And we have yet to see our part of the bill. This was really a matter of principle as the cost was not huge. Bottom Line: We're happy with the final installation. The minor problem we ran into would have been avoided with better communication between the salesman, the team, and us.

Had problems with a leak on our roof. Our roof was 15/yrs old with 20/yr shingles. Obviously we knew we were eventually going to need a new roof. However, we wanted to take care of the initial problem, the leak. Had to continually ask about what could be done about the leak. Felt like we were getting the run-around. They were more than readily prepared to provide an estimate on a brand new roof, which was fine; however, we wanted to fix the immediate problem before more damage was done. In the mean time, we had two other contractors come out. Both said we had hail damage. We filed a claim with our home insurance to see if they would pay. The Jacob's estimator happened to be at our home doing some measurements when our home insurance assessor came by. The Jacob's estimator told us he and the assessor discussed how they did not see any hail damage. Had some problems with scheduling. There was a misunderstanding in what we wanted. Jacob first thought we only wanted an estimate on new roof, then they thought we only wanted an estimate on fixing the ridge vent. We scheduled a time with an estimator but he was told that we didn't want to discuss a new roof. Had to reschedule. Was impressed with their professionalism. The estimator was very knowledgeable, clean, and apologetic about the scheduling confusion. We were prepared to forget about all the beginning issues (misunderstanding, scheduling, etc.) and start fresh. The estimator was quick to put down the other two contractors whom we got estimates from, saying their work was horrible and he has only heard horror stories. (Who hasn't heard horror stories from a competing business?) This surprised me because the other two contractors had an "A+" with the BBB while also being "accredited" with them. In a way, Jacob's shot themselves in the foot. Because we only had Jacob's estimate and two other contractors, hearing Jacob talk so negatively about the other contractors made us want to go out and get more estimates from different contractors. We got four other estimates, all from reputable contractors (BBB, Angie's List, word of mouth, etc.). Also, our insurance company ended up agreeing to our claim for hail damage. Jacob's estimate was almost $2,500 more than the average of the other six contractors as well as our insurance assessment. I don't care how good your work is, I cannot justify $2,500 more than my insurance claim and the competitor's total average; especially in this economy! The sales presentation was very classic in a salesman kind of way. They put down more ice/water shield, have a better ridge vent, etc. One thing Jacob's did have that no other competitor had was a lifetime guarantee on their work. All other contractors had the industry standard, five years. The guarantee impressed me but not to the point of paying $2,500 more. All-in-all, if price was no object, and I was keeping my home for life, I may have considered Jacob's. They just didn't have room to budge on their estimate. Where they could have cut on price, they advised against it because it would effect their quality. Get as many estimates as you can. There are other reputable companies that are much cheaper.

The job turned out pretty well. They have their own variation on that. I was really pleased with their sales representative for laying out all the pros and cons of the various products that we were considering. His information made the most sense to us. I hate it when one company puts down or criticizes another company. He did not do that. I would prefer to know how their company products are better. The price was excellent. We intend to get awnings from them. We did not have the funds for it at this time.

It took a while to get the service call scheduled but when they finally came out, they were very quick and professional and on time. It turns out the previous work was still under warranty -- nice surprise.

Their price is very reasonable. Though it is a little bit high compared to some other companies, but the quality and workmanship is very good. Even if I get cheaper windows they would not be good in quality. The quality of service was excellent. They were here on time and did the job rapidly. They cleaned up the mess after work. They are very responsive and call to inform you if they are late.

I told them I was going to get a second estimate. We later received an automated message that they were ordering the material. We told them to cancel the order because we were waiting on a second estimate. He told me I was being a pain in the butt and I could take my business elsewhere.

Crew showed up promptly and began work immediately. The crew was very professional and worked quickly and efficiently as a team. All areas around the house were tarped and protected from falling debris, as the roll off dumpster could not be located close to the house. The job was completed in a single day, including the intensive clean up work involved. From the first visit by the salesperson working up the estimate and after the last bent nail was swept off the patio, I felt I was in good hands. The main office maintained phone contact confirming dates/times and assuring satisfaction during the whole process.

We were very satisfied with the workmanship and professionalism.

They were prompt and professional in the estimate for the project. They were also very helpful in locating a contractor to perform the concrete work to expand the existing 12 x 12 pad to 14 x 14. The crew that installed the patio room was also prompt and professional. The job was completed in the estimated time and when the job was complete; our backyard was left in the same condition as before the project. We are very satisfied with Jacob Sunroom and enjoying the patio room completely.

THE INSTALLATION WAS DONE WITH QUALITY MATERIALS AND IN A PROFESSIONAL MANNER. THE ONLY NEGATIVE WAS THAT THE INSTALLERS LEFT DIRTY FINGER SMUDGES ON THE FASCIA BOARDS AND ON THE NEW GUTTERS. I ASKED THEM TO CLEAN THE SMUDGES, BUT IT DID NOT HAPPEN.