Response from MaidPro Evanston
I want to start by apologizing for your experience with the estimating center. Apparently, the person you spoke with did not do an adequate job of communicating our services. Please let me clarify the misunderstandings. First, we do wash interior windows whenever a customer requests it. Since this is something most people need us to do only on an occasional basis, window washing is not included in our regular recurring services, but it definitely is available. We simply adjust the time estimated for the cleaning that day to accommodate the window washing. The information about the ladders was also incorrect. Per OSHA, our Service Providers cannot be asked to climb ladders, but they can and do use two-step stools to clean ceiling fans, light fixtures, top of kitchen cabinets, etc. The MaidPro team can bring a step stool or they can use one provided by the customer. We also send them with an extension pole for the duster that helps them reach high places. I hope this new information changes your mind about MaidPro. We would welcome an opportunity to discuss your needs for a cleaning service. Please feel free to call the local office directly at 847-869-2005, Ext. 0 and ask for Peter, Diane, or Lana. We would be happy to help. Sincerely, Micah Landsman