MaidPro Evanston

We have used them for several years, and it runs very smoothly.

The work was done satisfactorily. I really liked the 2 regular women that came. I didn't like the way the guy in the office provided customer service. It felt as though I worked for him rather than him being the service provider. They were expensive and I had to go to biweekly because of the rising costs, required great flexibility from me but gave little. It took a long time for him to get me on the schedule and a long time for him to adjust over charges on my credit card so I paid by check after that Finally there is no management oversight- whatever the cleaning staff says is the final word. They often left early. I had to monitor the times and call the office to get the fee adjusted.

It went great! Prompt, thorough, affordable.

Used them for 3 years and they seemed more concerned with getting to the next house than getting mine clean. Quality of cleaning went down over time.

I started using MaidPro early 2014-because of their ads and the 49 point cleaning that they are supposed to do each time. They come to the house first and do an overall review of what is to be cleaned and give you prices. The more rooms they saw the more the price went up so I decided to go with all of the first floor, master bedroom, bath and guest bath on the second floor. That left 2 bedrooms not to be cleaned by them. I won't go into more detail because I could write up a 2-3 pages on how unhappy I am with their service. After several months I noticed my kitchen tile floor was not very clean I took a white paper towel dipped in water and wiped up a small section, it was dirty, as if they never cleaned it. What I found out (since I was not home when they clean) is that there is no "elbow grease" involved, they clean the floors and bathroom tile with rags, no scrubing what so ever. I sent them an email with a picture of the dirty paper towel. They said they would look into it. The rep called me up and told me in order for them to clean the floor with a brush they would have to raise the price, I said fine. Well that worked out for a few months. Then I noticed dusting was not being done,my ceiling fan was not dusted, nor the wall vents, nor the picture frames etc. I purchased a swiffer that extends for cleaning fans and higher vents, takes less than 5 minutes, never used. Again I took pictures of dirt and dust-sent them in. I had to call them to see if they had received my email, response was "oh yeah we were going to call you". What???? The last straw was last month July 2015, my house was basically left the way they found it, what ever happend to the 49 point cleaning? This was about the 4th time I called complaining about the service (with pictures) and each time I had to call them, they never responded. When I called them this last time they basically did not have anything to say. I told them i was canceling the service, no I am sorry, nothing. I did tell them not to cash my check and they said they would tear it up and throw it away. There were 3 times when they broke an item and they did either fix it or reimbursed me.

I've had MaidPro cleaning our home for about a year and a half now. The young women are friendly and show up when they are supposed to. The cleaning has been either fantastic or a haphazard job. I have overlooked some of the problems or things that have been overlooked until now. There is a serious lack of communication within the Evanston office. The Boston home office makes lots of promises that the local office does not deliver on. If you have a complaint or need to cancel the message doesn't get channeled to the person who is supposed to handle it and they don't get back to you to follow up. I always have to call twice to cancel. If you leave a message with one person that you are canceling, you'll get a reminder call that the ladies will be out to clean as usual the next day. Super annoying cuz if you don't give proper notice they will charge your credit card, whether they clean or not. So I call AGAIN. The last time they cleaned for us an entire room was missed. A few times they haven't cleaned the bathtub. Last time they left and did not securely lock my door and it was standing open when I arrived home. This is NOT acceptable! Another time they left their notebook with all their clients personable information. Some stating where the key is hidden to get in the home. I had to return this to the office. The lack of concern about security of homes and information is not important to these people. The inconsistent cleaning from week to week doesn't set well with me either. Until, I get some resolution to these problems, my business will be on hold.

I am sorry to say that I would not use this service again. The representative who took the order was very pleasant, and so were the two ladies who came. But they did not complete several jobs the service agreed they would do. Yet they charged us for extra time to do the rooms they agreed to clean. I would not have minded if they had done a good job. Unbelievably, they left the bathtub much dirtier than they found it. I had to clean it the next day. They promised to dust baseboards (the rooms had just been painted and vacuumed so they were clean) but they did not clean the floor or dust baseboards in one room, and only partially cleaned in another room, leaving patches of dirt. They agreed to clean the oven, but only did half of it. They promised to clean the inside windowsills, but did not do so in several rooms, even though nothing but a light sponging was necessary. They did not remove the fingerprints from door frames as promised. They did not clean under some furniture, as promised. Their 49-point checklist seems to lack authority. The promise Maid Pro makes to come back and finish the job if the customer is not satisfied sounds good. But I did not have another day for them to finish the job, nor should I need to. And I did not hire them so I could train their employees.

Martha and Lazjoy arrived on time and came with all necessary supplies (what a bonus!). After a floor by floor tour with me narrating additional specifics or "be careful of" (like LR/DR wood floor), the women got busy. When they were finished, I couldn't believe how immaculate everything was. They didn't miss corners, tops of shower rods, behind doors (especially where half-wall tile meets wall), and telephone. Caulking around kitchen sink backsplash was dirty, and today it is clean (old/worn, but clean). Bathrooms were sparkling, including old grout/caulking. Blades of 3 ceiling fans were cleaned, and the in-between railings on two flights of stairs were also cleaned. I have a glass jar flour/seed pantry on a six-shelf bookshelf in the kitchen and every glass jar was cleaned/dusted. They were here a total of 3 1/2 hours, nice as they could be. I'd definitely hire again from this company in general and specifically these two cleaners.

It was great! They were at the home for 3 hours and they sent out 2 cleaners.

The woman who called was really pleasant and gave me great detail about what is included in the service. I did not use them this time, but I will consider doing so in the future

Very pleased with the work. The $200 provided two people for three hours. They worked very hard, without noticeable pause. One could see the difference after their six-person-hour effort. The place sparkled in most areas. However, there was not time to do windows, do all Venetian blinds, etc. I will have them return.

They are eager to and their customer service is even better. They have a tendency to make things right when I say that things are wrong and their communication is really good. We were happy with their service and we started using them regularly.

Our house is small but had some dirty areas-- especially the wood floors and the bathrooms. MaidPro worked quickly and thoroughly and left the house so much cleaner. The office staff was very helpful as we set up the appointment.

Since then I set up a monthly cleaning and am equally pleased with the service. Lana has called several times to check up on my satisfaction, they provide a day before reminder call and a calendar of service. The maids are friendly pleasant and do a very nice job. My house is sparkling after the last cleaning. My only recommendation would be for them to offer something like a deep cleaning bonus every quarter for people who are monthly regulars or and that would raise the review to across the board A's for me! Very professional company, highly recommended.

House cleaning...for the first time did fine.

Maidpro's cleaning crew did a fantastic job cleaning, dusting, and thoroughly shining our house. The level of cleanliness in our tile bathroom shower, which had more than its fair share of mildew, was like new. They did a splendid job dusting and cleaning surfaces that even I wouldn't touch. My wife and I are very satisfied of the service. Furthermore, they even found a missing gold anniversary ring that we had lost. I feel that maidpro's workers are truly trustworthy.

it went great. I was home when the service was performed so I was able to ask for specific things. they were responsive and explained what they could and coultnd do so everything was crystal clear. They now clean my place regularly and I give them feedback if something isn't quite to my needs and they adjust accordingly which to me is the most important part of a relationship with any provider.

Very good job. The only problem with provider is that a different team comes every time.

Good follow up after initial cleaning, consistent work in subsequent visits, willing and able to accommodate particular requests.

Scheduling had a hiccup, but it went extremely well.

They did a great job cleaning most of the construction debris although left some areas, very responsive & punctual, scheduling was easy.

MaidPro was absolutely fantastic. They were able to schedule an appointment 3 days from when I first called and the cleaners did an amazing job with our house. We have a large black dog that sheds and they got every single hair off the floor. If you need an efficient and well priced cleaning service please give MaidPro Evanston a call.

I decided to go with maidpro for my regular cleaning service mostly because of the convenience of dropping the keys at the office. Their rates are competitive but not the most affordable ones. They do a good job with the cleaning but they sometimes miss a spot. I could make them come back to fix it but I usually don't.

It went very well. The only issue I had was I am not sure of some of the things I was asking them or telling them.

We've been using them for about 9 months (since December of '12), and they've been consistently solid. They're good about reminding us when an appointment is coming up, they always follow up afterward to make sure the job was done well, and the place looks nice when they leave. It's almost like staying in a hotel after housekeeping?they even fold the end of your toilet paper into a triangle and fold your towels like they do in a hotel. One time, they even arranged the magnets on our dishwasher. The price could be a little less, but the $138 we pay includes gratuity, so it's not so bad. I really have no complaints?we'll keep on using them.