American Vintage Home's purpose is to provide our customers with an unparalleled level of service 24 hours a day. Our perseverance for complete customer satisfaction will be reflected not only in our technical knowledge and attention to detail, but also in our genuine concern for our customers' best interests. This statement is the foundation of our company. It is posted at the front door of our building to remind each and every one of us, on a daily basis, what we aspire to.
Business highlights
29 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Service and installation for heating, cooling, plumbing, & sewer. Drain cleaning and pipe relining. Install and service of SpacePak system.
Our first impression of AVH was good as the office staff was polite and prompt. Our technician was kind and took time to explain various parts of our system to us to help us understand how it all worked. The yearly maintenance from the service plan was fairly surface level but went well. We needed several valves replaced on a few radiators. This was a project that took the technician literally 3 minutes per radiator (it's as simple as unscrewing and screwing a part on) and the part is approximately $15 per radiator. We were invoiced $95 PER vent for the parts, and were charged $800 for the replacement of a main-system vent which was a similar job. Additionally, the technician advised us that we ultimately needed to replace our system with a water radiator system (which they would install, of course). Most of our concerns/questions about system performance (mostly noisy radiators) resulted in an answer about how these old systems are impossible to maintain and will just need replaced. It was our experience that: 1) AVH serves a North Shore clientele who may be less price-sensitive than our household, and as such their prices are extremely high. This is for both parts and labor in our experience. The "discount" for being a subscriber for the annual service plan still results in very high costs, especially when compared to other firms. 2) For steam heat in particular, we found that AVH does not have the expertise to accurately evaluate and recommend proper maintenance. They seem to be focused on water systems, which may explain their recommendation to switch, but we wanted a provider who specialized in steam. We ended up working with a competitor (see my other reviews) who provided a much higher level of expertise and about 60% of the cost of AVH without the 600% materials price markup that we experienced with the valves. A competitor was also able to provided detailed and actionable answers to specific concerns, where as AVH redirected us to the idea of scrapping the system. 3) At least for the steam boiler, the annual maintenance call that is provided as part of the service plan is of little value. AVH may be great for water heat systems or for households unconcerned about cost. We will not be renewing our service plan for the heat system next year.
Description of Work: Inspection and Maintenance of old steam boiler in our newly-purchased home, small fixes on several steam radiators, potential repiping of hartford loop
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$1,500
Response from American Vintage Home Heating Cooling & Plumbing
Hello, thank you for taking the time to review our service. We are sorry to hear that you were not thoroughly satisfied with our service and pricing. We strive to deliver top of the line service at competitive prices and would love to talk to you more about your experience. We thank you for your business.
Hugh M.
12/2020
5.0
heating & air conditioning/hvac
+ -1 more
Srdgan and his crew at American Vintage Home are a pleasure to work with. They are punctual, courteous, and knowledgable. They installed a natural gas garage heater that required running a gas line from the basement and electrical from a nearby junction box. Srdgan, as team lead, was collaborative and informative as the work progressed on this almost-one-day-job. I admire his expertise and would welcome him back for my next HVAC project.
Description of Work: Installed Natural Gas Garage Heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
Thank you very much for your generous comment and rating, Anonymous. We are thrilled to know that Srdgan and his crew took great care of you! Exceptional customer service is what we pride ourselves on and we love hearing feedback. Thank you for the kind words about Srdgan's work. Please let us know if we can be of service in the future!
Elyse H.
11/2020
2.0
heating & air conditioning/hvac
+ -1 more
We have used American Vintage Home Heating since we moved to the North Shore to serve our A/C and boiler. We have a home service plan with them for those appliances. Our boiler is a Weil McLain and is probably 20 -25 years old. This past Saturday, our boiler malfunctioned and the pressure skyrocketed to over 15 PSI and water starting spraying out of the pressure release valve. We immediately called AVH and the technician called us back within minutes. He was fantastic! He walked us through what we needed to do to control the situation without having him come out because as he explained, it would have cost us over $500/ hour for him to drain the system. He walked us through shutting the system down and draining it and told us that we may need a new sensor and that we should wait until Monday if we could because he would not be able to get the sensor until then anyway. He checked back in with us twice to make sure that all was well and set up the appointment for Monday for us. (Our only red flag was when he said, based on the age, you probably need a new boiler....) On Monday, the technician arrived and checked everything out. After careful review and pulling things apart, he called us down to give us his assessment: It would be too expensive to fix this old of a boiler. We certainly could however, we would need to: replace the pressure relief valve, the glass gauge, and the low pressure gauge. We would also need to do a deep clean to the heat exchanger. This would all come to approximately $3500. He said our boiler was in terrible shape and was caving in on itself and that the heat exchangers were corroding. His recommendation was to have the engineer to come out to replace it instead of throwing good money at this when it will probably fail again soon. We were terribly concerned after that meeting and had the engineer come out. I will say that AVH was very responsive! The engineer came out very promptly. She looked at the boiler and said that she too thought the boiler was in terrible condition considering its age and the issues and that we should look to have it replaced. She also suggested that we should consider changing from a steam boiler to a water boiler. (Our home is a 1921 home and has always had steam heat) She explained the cost would be less and the heating would be much more even. That the radiators we have would be adequate for conversion - the would just need to convert them. The following day (Tuesday) we received the quote. After doing our own research, we thought the boiler would be around $10,000..... so if in fact to fix it, it would cost $3,500, it made sense to upgrade.... however AVH came back with a quote for over $16,000 - $18,000 for steam and $14,000 - $16,000 for water! I immediately called the engineer and discussed the quote and told her we needed to get other quotes. I called two other professionals. BOTH Professionals said the following: Our boiler is older but is in remarkable shape. It is not caving in at all! In fact, there is nothing wrong with it, except for the dent on the top of the hood where some one probably leaned on it. The pressure value does not need to be replaced and the system does not need to be flushed as the water coming out was all clean. The low water sensor and the water feeder did need to be replaced and the lines to the PSI should be cleaned out when you change those. BOTH!!! technicians from different companies said the same things to us. They said, if you want to replace the boiler, do it on your own time, but this boiler DOES NOT need to be replaced. When asked about converting to water, they BOTH said, do not convert because as you cannot see the pipes in this old home, you could be subject to water damage if there are small leaks in the pipes where with steam you don't get this.... When given quotes to replace our steam boiler (like to like with AVH) their quote came in at $12,000. That is a huge difference! I am so disappointed in AVH! I understand that companies need to make money. And I understand that they expect we should all pay a premium, but I am so sad that we really liked and relied on them only to find out we were being sold many lies... and for how long? We will not be utilizing their services again.
Description of Work: Boiler Repair / Replacement
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
5.0
punctuality
5.0
Response from American Vintage Home Heating Cooling & Plumbing
I am sorry that we were not able to give you a 5-star experience. We are truly disappointed in the problem with the boiler not actually needing to be replaced and sincerely apologize. If you're open to it, please give us a call so that we can learn more about where we went wrong. We would love to clear up any misunderstandings and find a resolution for you.
Emily B.
11/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
It went very well! Walter was the name of the man from American Vintage Home who helped me. He did an incredible job! He was kind, professional, and he knew what he was doing. He even went above and beyond what he needed to do. Above 5 stars!
Description of Work: My heater wasn’t working and needed a new part.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from American Vintage Home Heating Cooling & Plumbing
Hi Anonymous, we’re thrilled to read how pleased you were with us. Kudos to Walter for doing an incredible job! We are so glad he went above and beyond on your project! Comments like yours help our business to grow and thrive, so that we can continue delivering superior service for years to come. Thanks for choosing American Vintage Home, and we hope we’ll see you again very soon.
Cheryl M.
11/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Very thorough. Investigated potential cause of condensation signs in the furnace and alerted me to other signs of aging in an older Weil-McLain boiler furnace. I appreciated his kind and respectful manner.
Description of Work: Furnace yearly check
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
We’re delighted to know that we could be of assistance. It means so much to our team to hear that we did a careful and thorough job investigating the condensation. We are glad that your technician was kind and respectful. Your 5-star rating truly means a lot to our team.
Evan B.
10/2020
5.0
plumbing
+ -1 more
Professional and helpful installers. Good work done exactly as described, in a timely and efficient manner. Recommended.
Description of Work: Replace old lead pipes with new copper
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
We can’t thank you enough for your generous comment and rating. It’s feedback like yours that motivates our team to continue delivering stellar service. We appreciate your support for our business and hope we’ll have the chance to serve you again soon.
Stephanie K.
10/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
On the first cold day of the year the my heat broke down. I called AVH and someone was here when promised. The tech quickly figured out the problem, and provided me a list of items that needed my attention, and give me some tips on prolonging my system. I agreed to some of his recommendations and the heat was up and running just in time for bedtime. Thank you AVH and your amazing staff, I truly appreciate your efforts.
Description of Work: Repair on heating system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from American Vintage Home Heating Cooling & Plumbing
Thank you so much for the thoughtful review. We do our best to provide an experience like this one for all of our customers. We are so happy that our team could get your heat back up and running so fast! We hope the next time we can be of service; you will give our team a call!
Dan C.
10/2020
4.0
heating & air conditioning/hvac
+ -1 more
So far Ninos, the tech was really kind and it seems he did a good work because the heating system is working. Thank you
Description of Work: repair 24 wire, open shut off valve, and check taco valve
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
We appreciate the 4-star rating and your thoughtful review! We look forward to serving you again and pledge to make your next visit a 5-star experience. Please reach out directly to our team if you have any suggestions about improving our service.
Peter B.
10/2020
5.0
heating & air conditioning/hvac
+ -1 more
The work went well--only very minor issues and they were quickly adjusted by the contractor. Workers were pleasant and efficient and cleaned up well. AC was fine through the summer and furnace has run well through the first weeks of heating season. Hoping for another 30 years.
Description of Work: Replacing the about 30yo Lennox Furance and A/C
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,600
Response from American Vintage Home Heating Cooling & Plumbing
Thanks so much for letting us know we are doing well. We were thrilled to hear about your experience and hope we get the opportunity to serve you again soon. We are glad to hear the service went well and you found our team to be efficient.
Peter H.
10/2020
5.0
plumbing
+ -1 more
Kind of fixed but at a very high price. Other types of work done were done well but not this time.
Description of Work: Repair running toilet/replace flushing mechanism
Rating Category
Rating out of 5
quality
2.0
value
2.0
responsiveness
4.0
punctuality
4.0
John K.
09/2020
4.0
air duct cleaning
+ -1 more
Ok. Scheduled for 8-10, I called at 11:30 to find out hey had emergency repair and weren't coming, rescheduled for next morning at 8AM. Woke me up at 7, took about 15 minutes. Can't complain too much about being early, but they should have contacted me to reschedule.
Description of Work: Rpz backflow valve inspection
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Response from American Vintage Home Heating Cooling & Plumbing
Thank you for taking the time to share your feedback. I'm sorry to hear about your recent experience and can understand your concerns regarding scheduling. At your earliest convenience, please give us a call so we can clear up any remaining misunderstanding and do our best to provide resolution. I apologize for any inconvenience we may have caused and hope to hear from you soon.
Lynn S.
09/2020
3.0
plumbing
+ -1 more
While the team member who quoted the job (Jack) and the sales representative (Kevin) assigned to our case were professional and courteous, our overall experience with the service technician and services performed was one of disappointment. The plumbing intake valve was replaced as expected, but the concrete patchwork was poorly executed and resulted in a month of coordination on our end and multiple visits from multiple team members to address the issue. On one visit, the technician didn’t even announce that they were finished for the day and drove away from our house without communication, leaving our house unlocked. We had to call the main company line to find out the technician was finished for the day, something we shouldn’t have had to do. Additionally, our utility sink was used to clean tools from the job which we did not give permission for; this resulted in a clogged sink owing to the materials washed down the drain and a weeks-long wait to have that issue addressed as well. We reached out to American Vintage Homes explaining our disappointment with (1) their lack of communication throughout the process resulting in continual coordination efforts on our end, and (2) the overall length of time to address some urgent issues like clogged plumbing prior to writing this review, and their response to our lack of customer satisfaction was predictably disappointing as well. We signed up for a maintenance package in addition to the intake valve work (based on the professional/courteous interactions with Jack and Kevin prior to any work performed), so we were planning on establishing a relationship with AVH as our go-to for plumbing issues. Unfortunately, this will now be re-evaluated.
Description of Work: Intake Valve Replacement
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$3,600
John S.
08/2020
5.0
plumbing
+ -1 more
American Vintage Home responded within 24 hours of a water leak that occurred in my home after a pipe cracked. Unfortunately, I had to go without water for more than 48 hours, but when their plumber did the work, he did an excellent job. He completed the job quickly in less than four hours, replacing multiple pipes with attractive copper pipes. He left my basement cleaner than when he arrived. That being said, American Vintage Home is very expensive. However, I am willing to pay for quality and the peace of mind that comes from quality work.
Description of Work: Cracked pipe, water leak
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Janet E.
08/2020
5.0
heating & air conditioning/hvac
+ -1 more
They did an excellent job and are very good at what they do. I have them come out and check my air conditioner every year as well. They go above and beyond and I would highly recommend them.
Description of Work: They put central air in a 100 year old condo.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
Thanks for your feedback! We're happy to hear you were impressed with our service and appreciate you taking the time to share your experience with us! Thank you for choosing AVH and we hope to work with you again in the future!
Astrid L.
08/2020
1.0
heating & air conditioning/hvac
+ -1 more
They are outrageously expensive!!! To disconnect and reconnect an existing AC unit is neither a difficult task nor time consuming. They quoted $2,169.00, but "generously" reduced the price to an Off Season $1,945.00. Two other reputable companies quoted $1,300.00. I was able to find a licensed HVAC installer that was willing to do the job for $400.00. In the end, I had the existing 17 year old unit disconnected and replaced it with a new one. It took 30 minutes to disconnect the unit and to collect the Freon. Unfortunately, there are quite a few companies out there who shamelessly try to take advantage of homeowners who do not do their homework.
Description of Work: Disconnect and reconnect of an existing AC Condensing Unit due to Roof Repair
Rating Category
Rating out of 5
value
1.0
responsiveness
4.0
punctuality
4.0
$400
Response from American Vintage Home Heating Cooling & Plumbing
I'm very sorry to hear about your experience, as well as your overall impression of us. Please know that we absolutely do not intend to deceive our customers in any way. We strive to provide honest consultation and fair pricing and welcome any feedback on how we can improve your customer experience. If you'd like, please give us a call and we'd we happy to discuss a breakdown of our pricing with you in more detail. Thank you for your feedback and we hope to hear from you soon.
Julia K.
08/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Extremely well. Dominick is outstanding, he should be a manager.
Description of Work: Replace motor in air conditioning unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from American Vintage Home Heating Cooling & Plumbing
Thanks for your wonderful feedback! I'll be sure to pass on your comments to Dominick. We appreciate your business and hope to work with you again in the future!
Alan R.
08/2020
4.0
water heater repair, air duct cleaning
+ 0 more
Just fine. Everything was top notch. It was expensive. I guess you get what you pay for. They also replaced some old galvanized pipes and a utility sink faucet.
Description of Work: Replace hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from American Vintage Home Heating Cooling & Plumbing
Thanks for taking the time to share your experience with us. We're pleased to hear you were satisfied with our service but understand your concerns about our pricing. If you'd like, please give us a call and we'd be happy to discuss our rates with you in more detail. Thanks again for your feedback and we hope to hear from you soon.
Robert P.
07/2020
5.0
appliance repair, heating & air conditioning/hvac
+ 0 more
Was polite and informative. Took the time to explain everyrhing he was doing and why
Description of Work: A/C annual check up
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from American Vintage Home Heating Cooling & Plumbing
Thank you for your feedback. We appreciate your business and hope to work with you again!
Todd S.
07/2020
5.0
heating & air conditioning/hvac
+ -1 more
David came earlier than originally scheduled, which was great. He did a thorough check of the unit, indoor and out. He showed me the vitals on his phone/app and that my unit is functioning within normal levels. It's an older AC that could use newer parts, but, as David explained, it wouldn't perform much better, if better at all. Ultimately, i would benefit from a new AC, but it's really not necessary, right now. Only charged a small service fee.
Description of Work: HVAC Check
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Response from American Vintage Home Heating Cooling & Plumbing
Thank you for taking the time to share your experience. It's great to hear David offered you the honest and reliable service we strive for every day. We appreciate this opportunity, and hope to be there for all your future HVAC needs. Thank you for choosing AVH and letting us know how we're doing.
Todd S.
07/2020
5.0
appliance repair
+ -1 more
The new furnace works pretty well. We have a 1900s vintage farmhouse that still needs more insulation - we've been adding some here and there when we do related projects. We also got an Ecobee4 smart thermostat which has helped to monitor and adjust our usage. For what it's worth our community ratings in the Ecobee data have been pretty good, most months. The AC compressor (outside) needs to be replaced next. I actually joined AVH's membership program, something I'm usually very reluctant to do. But the regular maintenance visits give real peace of mind. The plan has included some discounts on the AC work we've had done, too. AVH has helped me to get a few more years out of my AC unit. They give advice (I should buy a new unit), but I've never felt pressured into any unnecessary work/purchase.
Description of Work: American Vintage Home came to install a new furnace when ours died in the middle of February (2019)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Dylan C.
07/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Excellent. This is a high quality company. Andrew was the engineer and he was outstanding.
Description of Work: AC maintenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
Thank you for your wonderful feedback, which I'll make sure to share with Andrew. We look forward to offering you the same exceptional service any time you need us. Thank you for choosing AVH and letting us be there for your HVAC needs.
Christine W.
07/2020
5.0
appliance repair, plumbing
+ 0 more
I had an inspection done which revealed a couple of issues needing attention. I got a full explanation and a written estimate was sent for my review and action.
Description of Work: Inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christine W.
07/2020
5.0
plumbing, air duct cleaning
+ 0 more
Thought I had a leaking toilet. Brian actually recognized my Toto system, checked it out, no leak! Checked out rest of my plumbing, no issues.
Description of Work: Toilet Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from American Vintage Home Heating Cooling & Plumbing
Thank you for taking the time to appreciate Brian and all his hard work. We're glad to resolve your plumbing issues, and hope to work with you again!
Julia K.
05/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Very well. Professional and thorough.
Description of Work: Maintenance and repair of air conditioning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$279
Response from American Vintage Home Heating Cooling & Plumbing
Thank you for letting us know how pleased you are with your experience. We look forward to offering you the same exceptional service for all your future HVAC needs. Thank you for choosing AVH and taking the time to share your feedback.
Michelle T.
05/2020
5.0
air duct cleaning, sewer cleaning
+ 0 more
We were very pleased with how fast they showed up & the price was reasonable.
Description of Work: Sewer Cleaning x 2 lines
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$850
Response from American Vintage Home Heating Cooling & Plumbing
Hi, thank you for your feedback. We appreciate your business and hope to work with you again!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Sewer Cleaning,
Natural Gas Lines
FAQ
American Vintage Home Heating Cooling & Plumbing is currently rated 4.7 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
American Vintage Home Heating Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, American Vintage Home Heating Cooling & Plumbing offers free project estimates.
Yes, American Vintage Home Heating Cooling & Plumbing offers eco-friendly accreditations.
No, American Vintage Home Heating Cooling & Plumbing does not offer a senior discount.
Yes, American Vintage Home Heating Cooling & Plumbing offers emergency services.
Yes, American Vintage Home Heating Cooling & Plumbing offers warranties.
American Vintage Home Heating Cooling & Plumbing offers the following services: Service and installation for heating, cooling, plumbing, & sewer. Drain cleaning and pipe relining. Install and service of SpacePak system.