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American Vintage Home Heating Cooling & Plumbing

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

American Vintage Home's purpose is to provide our customers with an unparalleled level of service 24 hours a day. Our perseverance for complete customer satisfaction will be reflected not only in our technical knowledge and attention to detail, but also in our genuine concern for our customers' best interests. This statement is the foundation of our company. It is posted at the front door of our building to remind each and every one of us, on a daily basis, what we aspire to.

Business highlights

29 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Service and installation for heating, cooling, plumbing, & sewer. Drain cleaning and pipe relining. Install and service of SpacePak system.

Services we don't offer

Please Inquire.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
2%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 501-522 of 522 reviews

Terrence G.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Harriet R.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Provided est for a/c system replacement

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Renee B.
10/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Needed a larger opening in our sewage pipe for clean out and assisted us with documenting with the City of Chicago that the main sewage line that our home feeds into has clasped. Was a bigger job than I think they estimated but completed all the work and cleaned behind themselves. They have not asked for more that the original quote.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,500

Melinda P.
10/2014
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
unknown
Description of Work: Routed out sewer blockage- we had back up. They did a thorough job and gave an accurate assessment of our root problem, as confirmed by a 2nd opinion. These guys know what they are doing and are honest about it, although a bit pricey...

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Elise F.
09/2014
1.0
plumbing
  + -1 more
unknown
Description of Work: Company said voucher is only for clearing a blocked toilet or sink. They refuse to clear a main sewer line. They would not even provide a price for clearing a sewer line. We are very dissatisfied, this seems like a bait and switch.
Rating CategoryRating out of 5

Response from American Vintage Home Heating Cooling & Plumbing
(member name removed) I appreciate your options on our Big Deal, however there seems to be some confusion. The Big Deal states that for $99 we will do the flowing: We will restore flow to a clogged Sewer System and perform a Sewer inspection to find out what is clogging that line. This also includes televising your complete Sewer System. When we contacted you to schedule your appointment we reviewed the Big Deal with you and its benefits, however you made it clear that you wanted someone to perform a maintenance cleaning / Roding your system. You also stated that there was not a clog, your system has root intrusion and the roots needed to be removed. Because you needed a Roding not a Blockage removed the Big Deal Offer would not pertain to your case. We quickly offered you a refund, and also explained how to request that refund. When you requested a price over the phone for Roding your Sewer System we did have to decline. We are a company that provides upfront pricing for all of our services; this is a firm quote that you can count on. There are no Bait and Switch gimmicks or hidden charges. The reason why we are unable to provide pricing for a Roding over the phone is there are too many variables (i.e. access point, location of the access point, length of the Sewer, condition of the Sewer, and obstructions in the Sewer) that could affect the overall price. So what we propose is to send our most experienced and knowledgeable person regarding the old underground sewer lines. He will televise your Sewer System and provide you with an accurate price on cleaning your Sewer System, as well as explain your options for preventing or eliminating any future concerns of your Sewer System. I hope this answers all your concerns, and options of our Big Deal Offer. Also I hope that you will consider my offer of having that free consultation with your Sewer Expert. Should you have any more questions, I can always be reached at 847-251-5255. Sincerely, Richard Eberle Operations Manager

JOEL F.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected system that was not working properly. Discovered blocked air flow and corrected that problem. Tightened various connections to reduce vibration. System worked well after service visit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$170

ANDREW W.
09/2014
4.0
plumbing, drain cleaning
  + 0 more
I didn't wind needing service.
Description of Work: I bought a Big Deal for plumbing.
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

Deepak K.
09/2014
3.0
heating & air conditioning/hvac, plumbing
  + 0 more
SEE ABOVE.
Description of Work: The provider initially replaced part of the shower plumbing and charged me $200. Unfortunately the leak did not stop. He went off and bought another replacement part for the shower leak, This time it worked. However he then recharged me me $200. The intial work was all his mistake. I had been double charged!!!!!!!

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$400

Response from American Vintage Home Heating Cooling & Plumbing
(member named removed) I want to thank you for your comments on Angie’s List. It saddens me that you felt you were double charged for the services that happened inside you home. I can tell that our Plumber was out to you home on 4-29-2014; at that point he explained to you that he could perform one of two services. The first option was to replace the Shower Cartridge. The Plumber went on to explain that though it was the cheaper option to replace it, the Valve itself could still leak. The second option was to replace the Valve itself; though it would cost twice as much it would solve the problem. During your discussion with the Plumber it was decided to first replace the Cartridge (cheaper option) and see if that would resolve the problem. Once the Plumber collected the Cartridge from the Vendor in Downtown he returned to your home to install the unit. The Cartridge was installed the Valve did continue to leak. From that point the Plumber advised you that he had no other choice but to replace the Valve completely. He contact several vendors and was able to give you a proposal to replace the leaking Valve. You agreed to the price and the Plumber collected the Valve and returned to your home on 5/1/2014. The Plumber was able to remove the existing Valve and replace it with a new Valve. The installation of this Valve did in fact stop the leak. The Plumber did his best to explain your options and what avenues would have to be taken to ensure the Valve would no longer leak. This is why we propose several options to the customer; so that they choose which option best fits their needs. I am sorry that you felt overcharged, and I am always willing to listen to our customers concerns. Should you like to discuss this matter please feel free to contact me at (847) 251-5255. Sincerely, Richard Eberle Operations Manager American Vintage Home, Inc.

Ronald J.
08/2014
3.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
unknown
Description of Work: It took American Vintage 10 days in the summer time to come out and look at our air conditioner, which was making noise, but not working at all. They determined that the condenser unit needed to be replaced. No repair was done, but I paid for a service call and 1.5 hours of repair work, a little over $300. American Vintage explained that someone would follow-up, and likely an engineer would need to come out, review our system and provide an estimate. We waited a week, and no one ever followed up from American Vintage. We contact Northstar, who diagnosed the problem differently, and had installer out to replace the blower unit within a few days. I can't recommend American Vintage, although I have used them in the past.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$300

Response from American Vintage Home Heating Cooling & Plumbing
[member name removed], I am sorry that you had troubles with you system and American Vintage Home is always willing to help. We pride ourselves on providing exceptional service, and communicating with our customers in a professional and timely manner. I did read you comments and wanted to look into the issue you had, however I am not able to find any record of you in our system under you name or address. If you could please reach out to me at 847-251-5255 Sincerely, Richard Eberle Operations Manager American Vintage Home, Inc.

Michael O.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Work was done professionally, and the technicians gave me a number of helpful tips. Thanks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carmella S.
06/2014
3.0
plumbing
  + -1 more
.
Description of Work: I had them out to fix a blocked sewer line. The plumber couldn't find the clean out where he expected it, and informed me it would be very expensive and take two guys to go through the toilet instead. After he left I looked up what a "clean out" was, did one walk around the house and spotted it right away. When I called back to say I found it, the plumber didn't return my call and the receptionist gave me an appt for two days later. I decided to go with a different company and everything was fixed and running promptly.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0


Response from American Vintage Home Heating Cooling & Plumbing
Mrs. (member name removed), I would like to first apologize for the situation you had to deal with as well as the lack of communication you received. I did a complete investigation of the events that occurred with your Back-up problem and because of it we have issued new policies and procedures. I know that the Technician was at your home, and explained that the clearing of you your Sewer System would have to take place through your toilet, because he was unable to locate a Cleanout. However, after sometime you were able to find the Cleanout, and kindly placed a call to Call Center and explained this information as well as an offer you found on Angie’s List. However, that is where the communication ended. The communication between our CSR and you should have never ended. We should have returned your call and informed you of the following information. We could and would have restored flow to your system from the outside Cleanout without any additional charges. This process would have been fairly easy and required minimum effort on behalf our Experienced Plumbers. Furthermore, the $99 offer you found on Angie’s List would have been valid for your current situation. Our Plumber would have been more than happy to return to your home and completed the service for you. I can not express enough how embarrassed we are for not living up to your expectations or delivering the best service possible. I can ensure you that because of your concerns and review that we have discussed it as a team, and this lack of communication will never happen again. The management staff as well as the team here shares your frustration and commented providing each customer with the best possible service in the industry. Sincerely, Richard Eberle Operations Manager American Vintage Home, Inc. 847-251-5255 www.AmericanVintageHome.com

Sallie H.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Went well. Replaced a thermostat and had us back in warm and cozy surroundings in 20 minutes or less. Came out on very short notice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54

Roseann D.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Great service.
Description of Work: Our last service call included seasonal maintenance on our central air conditioners. Andrew B was our technician.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JOSE A.
05/2013
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Excellent.
Description of Work: Replace damaged water heater.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Patrick N.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
See above
Description of Work: We needed a new boiler for our very odd house that has some unique challenges. I spoke with several companies first. Theres was not the lowest estimate they were the only ones able to fix the boiler temporarily allowing us time to research our options so we went with them. I've also used them in the past for air conditioning problems. When 2 other companies told me I needed a new air conditioner they solved the problem without replacing it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

SERNA S.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: This company installed space paks for two floors of living space on a 100+ year old house. The cost was more than I planned on spending but Marek Mroz explained all charges thoroughly and even discussed options with me knowing that finances would be a consideration. The proposal was very professionally done and he was willing to take the time to go through each option and its pros and cons. I never felt pressured to take every option that was offered and Marek was very helpful in indicating which ones were not that necessary or could be added later if needed without incurring additional expense beyond what was initially proposed. The workmen were very professional at all times and cleaned up completely at the end of each day. They tried to be as undisruptive as possible and when necessary, I was able to leave them alone in the house to work. After the work was completed I was given a complete explanation of the system and how to work the high tech thermostat. I've used the airconditioner several times already this season and it appears to be in perfect working order. I would highly recommend this company to anyone who has a very old and quirky house that needs expert handling on any installation work. That was a major consideration for me in choosing this company to install the space paks for air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,269

Joan S.
05/2011
4.0
heating & air conditioning/hvac
  + -1 more
OK
Description of Work: Install SpacePac AC system in older home

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

CAROL F.
01/2009
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: American Vintage came out and gave me a quote, but they didn't actually do any work for me. I have a 2 flat home that I own and rent out and I needed to get a new furnace installed. They really took a lot of time at assessing what was there and assessing what the home was and bringing in an engineer to figure out exactly what was needed. They didn't want to do too much or too little. If you have a vintage home I think they would be able to work with you and maintain your vintage home but also update your heating and cooling. I got the impression that they specialize in vintage homes. I think their quote was about 60% higher than the company I actually ended up choosing, and I didn't want to pay that much for a rental property.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard C.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
Excellent.
Description of Work: Installation of 2 central humidifiers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

DANIEL H.
01/2006
5.0
heating & air conditioning/hvac
  + -1 more
EXCELLENT.
Description of Work: CLEANED FURNACE. REPLACED FILTERS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

1523 Payne St, Evanston, IL 60201

http://www.americanvintagehome.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
055-015499
Trade License Locale
Illinois
Trade License Authority
Illinois: Plumbers
Trade License Expiration
09/30/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Sewer Cleaning,
Natural Gas Lines

FAQ

American Vintage Home Heating Cooling & Plumbing is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

American Vintage Home Heating Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, American Vintage Home Heating Cooling & Plumbing offers free project estimates.
Yes, American Vintage Home Heating Cooling & Plumbing offers eco-friendly accreditations.
No, American Vintage Home Heating Cooling & Plumbing does not offer a senior discount.
Yes, American Vintage Home Heating Cooling & Plumbing offers emergency services.
Yes, American Vintage Home Heating Cooling & Plumbing offers warranties.
American Vintage Home Heating Cooling & Plumbing offers the following services: Service and installation for heating, cooling, plumbing, & sewer. Drain cleaning and pipe relining. Install and service of SpacePak system.
Please Inquire.

Contact information

1523 Payne St, Evanston, IL 60201

http://www.americanvintagehome.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM