Response from American Vintage Home Heating Cooling & Plumbing
(member name removed) I appreciate your options on our Big Deal, however there seems to be some confusion. The Big Deal states that for $99 we will do the flowing: We will restore flow to a clogged Sewer System and perform a Sewer inspection to find out what is clogging that line. This also includes televising your complete Sewer System. When we contacted you to schedule your appointment we reviewed the Big Deal with you and its benefits, however you made it clear that you wanted someone to perform a maintenance cleaning / Roding your system. You also stated that there was not a clog, your system has root intrusion and the roots needed to be removed. Because you needed a Roding not a Blockage removed the Big Deal Offer would not pertain to your case. We quickly offered you a refund, and also explained how to request that refund. When you requested a price over the phone for Roding your Sewer System we did have to decline. We are a company that provides upfront pricing for all of our services; this is a firm quote that you can count on. There are no Bait and Switch gimmicks or hidden charges. The reason why we are unable to provide pricing for a Roding over the phone is there are too many variables (i.e. access point, location of the access point, length of the Sewer, condition of the Sewer, and obstructions in the Sewer) that could affect the overall price. So what we propose is to send our most experienced and knowledgeable person regarding the old underground sewer lines. He will televise your Sewer System and provide you with an accurate price on cleaning your Sewer System, as well as explain your options for preventing or eliminating any future concerns of your Sewer System. I hope this answers all your concerns, and options of our Big Deal Offer. Also I hope that you will consider my offer of having that free consultation with your Sewer Expert. Should you have any more questions, I can always be reached at 847-251-5255. Sincerely, Richard Eberle Operations Manager