Response from Ross & Jack's Landscaping Inc
Hello [Removed member name], I'm sorry if there was some miscommunication, but the only time we charge for plans is in the event that people don't hire us to install the plan ourselves. The designs take time and effort to put together, so we want to protect our intellectual property so that they are not shopped around to other companies who will undercut our bid and use our design as the blueprint. However, we are more interested in working with customers and installing the design ourselves, so it is our policy to reimburse and design fee 100% if we are hired to install the project. I'm sorry that you didn't see the value in having a well thought out landscape design, but we feel it is only fair that we are compensated for the work it takes to put together the design. Therefore, either the design is paid for and it is your property to do with as you wish, or we are hired to install the project in which case that fee would be taken off of the project or reimbursed to you. Once again, sorry for any confusion and I wish you luck with your project as you move forward. Best Regards, Michael Spatola General Manager