Apex Window Werks

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The crew of two did good work and completed the job within the time promised. Finished product looks great. Only problem is that they did not clean up the site when they left. Pieces of rotted window frame with nails sticking out were left behind.

It went well, although both the estimator and the actual man who did the defogging had very heavy accents so it was hard to understand what they were saying. The defogging itself only took about 20 minutes. It can take up to 12 weeks for all the fog to clear out, so I don't have final results yet. I would use this company again.

Their price is fair, work is thorough, not much competition due to the work intensive nature of the wood cutting and finishing. I would use again, but I would advise to be sure you have purchased your own stain, because their workmen were a bit naive when it came to color matching and how to apply stain properly to match existing woodwork.

The estimator was on time and polite and quickly worked up an estimate on the spot, giving me an Angie's List discount and then another discount because I was getting quite a bit of work done. When I called to hire them, they charged me about 1/3 of the estimate as a deposit, which they charged to my credit card. (They do not take Discover though.) The repair was originally estimated to take 2.5 days, which it would have, if the repair guys didn't break three of the windows (the glass part, which they were supposed to reuse). On the first day, the repair guys were late, but they called to let me know about that, so that was OK with me. They showed up in a company van filled with equipment and supplies. The repair guys were polite, honest, and friendly, but rather quiet, which is OK too. They were young (in their twenties) and I got the feeling that only one of them had a lot of experience. They needed to use several of my electrical outlets for their power tools, but ran extension cords out to the driveway where they did all of the work. On the first day, they only did one window, which confused me and then left early. When I asked, the more experienced guy explained that they had used the first one as a template and the others would go much faster. Still, I felt that they could have done a couple more that day. The next 1.5 days were uneventful, except when on the last day, they broke the glass on one window and cracked the glass on another. They left me with plywood covering the broken one, which was on the front of my house. At least it was Halloween and kind of blended in with the spooky decorations I had. I had to wait about a week for them to return with replacements, which they provided at no extra charge. Then they broke one of their replacements and this time it was for the window in my daughter's room on the side of the house. They boarded it up and I had to wait another week, but at least they came out on a Saturday, so I didn't have to take off work. On one of these occasions, they were about 1/2 hour early (and didn't call to warn me), but that was OK. After each phase of work, they only collected money for the work completed, again on a credit card. They always cleaned up after each work day. Overall the quality of work was good and I even passed their name on to other neighbors, because everyone had the exact same issues with their windows, which are less than 8 years old.

Overall, it went very well. Their installers knew as to what they were doing and they seemed very knowledgeable. Their representative that I talked to and dealt with for all of the pricing, script of the work and everything else was very knowledgeable. He was very good with the communication. The installers mostly spoke the Russian language but they were very down to business. It did not come up where I needed to communicate with them too much because they knew as to what they were doing. I did not have a lot of interactions with them but it was not a bad thing. I would be having some more work done from them. I had several other window companies come out in the past and I have been most pleased with Apex Window Works.

The work was done well and quickly and cleanly. Our neighbor who also had a fogged window on an upper floor also came over to look at their work while they were here and hired them for her window pane after she got a separate estimate. The estimates for time and labor were made in a timely manner and were accurate. It was good to have the work done in a single visit since we have to take off from work for these kinds of services. We had originally asked if the windows could be defogged, but the person ( a defogger) who came over for that estimate said it was too late for that process ( the windows had been fogged for 2 years and~9 months respectively). A second estimate had to be made by a different person for the replacements. He was much more positive after learning that we had custom matching windows available to install and would not have to get custom windows made for us. The work crew did not have English as their first language, but were able to communicate effectively if one realizes to not use jargon when speaking with them. They were curteous and vested in the quality of their work. As of now, the windows are still looking good, have survived the constant strong winds on our block which can hit those windows face on, and the moisture that was starting to show up last year on our interior window sill has not reappeared. Our condo management was trying to get a second estimate from the company that originally replaced the windows in the complex, but after several weeks, got no response. Apex answers the phone and was prompt with our services, so that was appreciated.

The work was acceptable. They came out, they came when they said they would, and the window seems to be okay.

We were very satisfied. They showed up when they said they would - gave us an estimate - came back to measure in two days. Three days after that, they removed the rotting windows, placed plywood over the opening - and returned the next day to install the repaired windows. The installation took longer than they had anticipated, but overall we were very satisfied.