Stephens Plumbing

I was very pleased with the company. Frank Pyrcik, their project manager, was very responsive and attentive in the bid process and followed through during the installation process to ensure satisfaction. The primary installer, Mike Litwin, was most professional, thorough, skillful, always on time, and clean. He did everything but the shower door which was ordered last for a custom fit and I was most pleased with him and his craftsmanship. The shower door was installed by Tony Claus. He not only did an excellent installation, but was considerate to our just having put in new wood floors and wore shoe mitts to accommodate our concern of trafficking on it with work shoes this early. Although I may have solicited a lower price, I consider them competitive and cost-effective when considering reliability, quality, satisfaction and one stop shopping.

He was very knowledgeable and seemed he knew what he was doing. His price was reasonable. I now have a leak, but I think it is probably an appliance problem or plumbing.

He was on time, professional, thorough, did a good job and left the area very clean.

The tank fill valve on one of our two toilets broke and would not shut off. Although Stephens had no open appointments for several days, they were able to come in just a few hours because of a cancellation. They fixed the problem, and also repaired a slow leak in the worn-out valve of the other toilet. They were fast, competent, polite, and reasonably priced. They did not charge us their emergency visit rate.

THE REP FROM STEPHENS PLUMBING WAS SUPPOSED TO ARRIVE AT 9:00 AM. HE PULLED INTO MY PARKING LOT RIGHT ON TIME AND PROCEEDED TO SIT IN HIS CAR FOR 15 MINS. WHEN HE FINALLY CAME UP TO MY UNIT, HE INFORMED ME THAT HE DID NOT HAVE THE PART I NEEDED AND WOULD HAVE TO GO THROUGH THE CEILING OF THE UNIT BELOW TO REPLACE THE ENTIRE DRAIN. I HAD PHONED THE COMPANY THE DAY BEFORE TO ASK IF I SHOULD PICK UP THE REPLACEMENT PART IN ADVANCE AND THEY SAID NO, THEIR REP WOULD HAVE WHAT WAS NEEDED. HE INFORMED ME THAT IT WOULD BE BEST IF I JUST LIVED WITH THE DRAIN PLUG UNATTACHED. HE THEN LEFT. HIS ENTIRE VISIT LASTED LESS THAN 5 MINUTES. I THEN RECEIVED A BILL FROM THE COMPANY FOR A $54 SERVICE FEE. FOLLOWING THIS UNPLEASANT EXPERIENCE, I FOUND THE PART FOR $14 AT HOME DEPOT AND WILL NOW TRY TO LOCATE A MORE REPUTABLE FIRM TO INSTALL THE REPLACEMENT PART, WHICH SIMPLY SCREWS INTO THE EXISTING DRAIN AND IS BONDED TO THE TUB FIXTURE.

THE PLUMBER WAS GREAT. HE UNPLUGGED THE CLOG WITHOUT A HITCH. THEN, I ASKED HIM IF REPLACING THE FIXTURE WOULD HELP PREVENT FURTHER PROBLEMS. HE SAID THAT IT PROBABLY WOULDN'T HELP. HE GAVE ME AN ESTIMATE TO DO THE WORK, IF I ELECTED TO DO SO ($250-400), BUT HE SAID THAT HE WOULDN'T DO IT.

EXCELLENT SERVICE! A BIT PRICY ON THE LABOR - ALMOST MAKES ME WANT TO BECOME A PLUMBER! JOB WAS WELL DONE IN A VERY PROFESSIONAL WAY.

VERY GOOD EXPERIENCE. IN SHORT, THEY TOLD ME WHAT TO EXPECT, AND THEN DELIVERED IT. BRIAN WAS VERY PROFESSIONAL AND THE FINISHED WORK IS SOLID AND NEAT. I'M NOT SURE WHAT PLUMBING JOBS LIKE THIS USUALLY COST, BUT I FEEL I GOT A GOOD VALUE FOR THE MONEY, AND IT IS WORTH MONEY TO ME TO KNOW THAT THE WORK IS SOLID AND CAN BE RELIED UPON. I RECOMMEND THEM TO OTHERS AND WOULD HIRE THEM AGAIN.

CONTACTED STEPHENS PLUMBING AND HEATING,INC, DUE TO A/C NOT WORKING. WITHIN 20 MINUTES OF CALLING THIS COMPANY A HELPFUL SERVICE MAN SHOWED UP AT MY DOOR. HE HAD SOLVED THE PROBLEM ON WHY MY A/C WAS NOT WORKING AND THEN DID A ROUTINE CLEANING. I WOULD USE THIS COMPANY AGAIN AND WILL RECOMMEND THEM TO FRIENDS AND FAMILY. GREAT JOB!!!!

DON ARRIVED ON TIME AND WAS VERY COURTEOUS AND PROFESSIONAL. HE DID THE WORK EFFICIENTLY AND CLEANED UP VERY WELL AFTER HIMSELF.

VERY PUNCTUAL, COURTEOUS, HELPFUL AND PROFESSIONAL. WOULD DEFINITELY CALL AGAIN.

THE EXPERIENCE WAS VERY POSITIVE. AS NOTED IN THE WORK PERFORMED SECTION, THE REP WAS KNOWLEDGEABLE, PUNCTUAL, PROFESSIONAL, AND PLEASANT. I WOULD NOT HESITATE TO HIRE THEM AGAIN.

THE SERVICE WAS GREAT. HE WAS THERE ON TIME AND ASKED A LOT OF QUESTIONS AND CLEARLY EXPLAINED HOW THE FLOOR DRAIN COULD BE REMEDIED IF IT CONTINUED TO OVERFLOW. NO PRESSURE ON UNNEEDED REPAIRS. HE CLEANED THE BATHROOM SINK OUT AND CLEANED UP AFTER HE WAS DONE. VERY PROFESSIONAL AND WOULD USE THEM AGAIN WITHOUT HESITATION.

EXTREMELY HELPFUL, PROMPT, FRIENDLY AND PROFESSIONAL. WOULD HIGHLY RECOMMEND.

THE SERVICE WAS DONE EARLIER THAN EXPECTED. THE PROBLEM WAS CORRECTLY DIAGNOSED AND FIXED QUICKLY. THE LABOR COST WAS $100 FOR THE FIRST HALF HOUR (WHICH WAS ALL THAT WAS REQUIRED) AND $44 FOR THE NEW CAPACITOR.

THEY ARE ALL VERY PROFESSIONAL AND THEY TAKE GREAT CARE OF US. WE'RE ALWAYS HAPPY TO HAVE THEM IN OUR HOME. THEY DO GREAT WORK AND THEY LEAVE THE AREA VERY NEAT WHEN THEY ARE FINISHED. I WOULD RECOMMEND STEPHENS TO ANYBODY.

INSTALLED A NEW CENTRAL AIR CONDITIONER TO REPLACE AN OLD ONE THAT WAS ABOUT 15 YEARS OLD. I TRUSTED MY TECHNICIAN, NELS CARLSON, COMPLETELY AND EVEN GAVE HIM A COPY OF MY HOUSE KEY SO THAT HE COULD COMPLETE THE INSTALLATION AT MY TOWNHOUSE.

VERY GOOD SERVICE. WILL USE AGAIN IF NECESSARY.

KELLY HANDLED THE WORK, AND THE COMPANY WAS SMART ENOUGH TO SEND SOMEONE WHO LIVED IN MY SUBDIVISION IN THE PAST! THIS WAS SECOND-FLOOR INSTALLATION IN A TOWNHOUSE. KELLY ARRIVED EXACTLY ON TIME AND WAS LATER JOINED BY ANOTHER WORKER. EXCELLENT WORK! HE ANSWERED ALL THE QUESTIONS I HAD, TOO. WOULD HAVE NO HESITATION USING THEM AGAIN IN THE FUTURE!

STEPHENS IS AN EXCELLENT CHOICE FOR PLUMBING REPAIRS. WE HAVE USED THEM SEVERAL TIMES IN THE PAST AND HAVE BEEN VERY PLEASED WITH THEIR WORK. THEIR CHARGES FOR PLUMBING ARE REASONABLE BUT WE HAVE HEARD THAT THEIR REMODELING WORK IS MORE EXPENSIVE THAN AVERAGE. THEIR REMODELING SECTION HAD A LONG BACKLOG OF ESTIMATING AND CONSTRUCTION WORK WHEN WE TALKED WITH THEM AND THEY GAVE US SOMEWHAT DISCOURAGING ESTIMATES FOR THE LENGTHS OF TIME IT WOULD TAKE TO SEND US AN ESTIMATE AND TO ACTUALLY START OUR JOB.

THEY TRY TO DO THINGS QUICKLY. THEY DO A GOOD JOB AT A FAIR PRICE. THEY HAVE BEEN IN BUSINESS FOR A LONG TIME AND A GOOD PLUMBER IS A GOOD THING TO HAVE ON HAND. THEY ARE VERY PROFESSIONAL AND VERY COURTEOUS.

VERY PROMPT, PROFESSIONAL & COURTEOUS. ANSWERED MANY QUESTIONS ON THE PHONE BEFORE EVEN SCHEDULING REPAIR. DID GREAT JOB OF REPAIRING UNIT. WORTH THE SLIGHT PREMIUM IN PRICE FOR EXCELLENT SERVICE.

THEY ARE VERY HONEST & DONT DO MORE WORK THAN NECESSARY.

I THINK THEY WERE VERY EXCELLENT! THEY CAME RIGHT OUT AND THE WORK WAS DONE WELL; VERY EFFICIENT; VERY EFFECTIVE. FINISHED IN A HALF AN HOUR!

CHAD THE GUY THAT CAME OUT, CAME OUT TWO DAYS LATER WHEN MOST COMPANIES WERE GOING TO TAKE 5 DAYS! WERE EFFICIENT AND COST EFFECTIVE IN FIXING UNIT. CHAD CAME OUT IN TIME FRAME DESIGNATED. CLEANED UP AND WAS DONE IN NO TIME!