Stephens Plumbing

Stephens Plumbing did an excellent job installing both disposal and faucet. Jason arrived right on time and was professional and courteous. I would definitely call Stephens Plumbing again and request Jason if I need additional jobs done.

They seemed pretty good. It's all done correctly. I did not find them on Angi but I just know they're here. They were responsive and knowledgeable.

I've used Stephens Plumbing twice. The first time was August 2020. I was attempting to replace a Moen valve in my upstairs shower and the cartridge shell got stuck. The plumber arrived quickly and had the right tools to fix the problem in a jiff (15 minutes). He was extremely communicative and I was happy with the quality of service. The total came to $148 (it was a weekend and on short notice, so emergency pricing applied). In March 2021, I hired Stephens again to replace a leaking outdoor spigot in the back of our house. The person on the phone estimated that it would take approximately an hour or so to complete the job (~$270-300 with parts and labor). However, it took the plumber 2 hours to complete the installation, which brought the total to $416. The plumber did not report any significant difficulties with the installation (our basement is unfinished, allowing easy access to the pipe both inside and outside the house). Whenever I checked in with him, he gave the impression that everything was going smoothly. While I am quite satisfied with the quality of the work, I was a bit surprised it ended up taking double the estimated time and would have liked to have been provided with a more accurate quote beforehand. That is the only issue I have had with what has otherwise been punctual, professional and effective service.

Excellent - they are great scheduling on the phone, always call when on the way, wear masks consistently, do the work efficiently, friendly to deal with strongly recommend

Water heater failed in my parents home and within 24hrs. Stevens had it replaced for the same price quoted over the phone, without any additional charges or on site over sell. Very professional & knowledgeable. A competitor down the street from Stevens wouldn’t give a quote and wanted to charge a non deductible service call fee, even if they did the work.

Very professional, and very talented. They know their stuff. Replaced two 8+ year old sumps in my crawlspace. Did just what was needed in a very timely fashion.

Awesome! Kelly was here on time and did a fast and quality job. I will definitely hire them again. The office staff was also very nice.

Stephens is just great to work with - on time, neat, helpful

Great. Kelly came out, pulled and replaced the faucet cartridge in 20 minutes. He had the item on his truck. Was professional and courteous. The work was fast and the charge was very reasonable.

They've been good. I don't remember the cost. They did a great job through the whole thing.

I have had them for years. They do a lot of stuff for me. A lot of plumbing. Bathroom plumbing like if I have problem with the toilet or sink or something. I have them look at my furnace and my air conditioner. they are very reasonably priced. They do a lot of plumbing work for me. Actually, I hand their cards out to people. If they are honest and don't take you for a ride, you deal with those. They are very good about coming about. In fact, I had a problem with my furnace, it started making a noise. I thought I will set them up to come out. So I set up an appointment from two days from that day. The next morning I got up and the noise was unbelievable and then all of a sudden the furnace stopped working. I called them back and they came out the same day. They are very responsive.

Excellent. I have been a customer of Stephens for over 30 years. Always on time. Always professional. They do a great job, and I always feel confident when they leave that there will never be any surprises after they finish working on something for us. They are skilled professionals that I trust my home to and I hope you will also. They never try to sell you something you don't need, and advise you before performing any extra work they feel may be necessary to keep your equipment running efficiently and safely. A very trustworthy company.

They did a lot of work for me. They were great.

I've used them for 20 some years. I just know I trust them.

These guys are very professional and very good. They price is very reasonable. They always come out and fix whatever you need and don't have to come back. They explain everything thoroughly and leave the area clean.

My family has used them in the past. It was a quick fix once they come and saw it. I found the solution to another problem myself and their solution was not correct.

Called Stephens on Wednesday and Brian was scheduled to come out Thursday Morning. Brian called at 8:15 am saying he was on the way and arrived at 8:30 am. Brian was so experienced with this type of faucet, he knew exactly how to attack the faucet base to remove it by hand. He was done at 9:15 am having replaced, greased, and cleaned up the faucets with new cartridges. I learned some things along the way to make the next repair easier.

I called and related my drain problem and she gave me the per hour rate charges which are roughly $200 per hour. OK, fair enough, come on out. Then after finishing 2 hours work the guy says it's $570. I called the office and they said that since it was the sewer drain, they charge a flat rate of $570 instead of the hourly rated quoted over the phone. What? Wow, I feel deceived and ripped off.

It was $600 for the toilet and installation. I think they could work on more consistent professionalism.

Replaced a capacitor, and the unit worked again. The service man's name was John, and he was very knowledgeable and found the problem almost immediately.

They're fantastic. I have a very large house and I have seven bathrooms. I have two air conditioners and two furnaces. These guys are extremely responsive. When I have emergencies, they come right out. They have 24 hour-service. They're awesome. We've been using them for 10 years. I use them for emergencies. They do maintenance. They're just awesome. They're very responsive. They come out on the weekends and at the middle of night when my sump pump broke. I had all my sump pumps changed and I have six sump pumps. They are very responsive. They do emergency service. They always do a great job. I would absolutely use them in the future.

I would absolutely use them in the future.

They are wonderful. I've been using them for eleven of the twelve years. They are fabulous. I wouldn't trade them for anything and I would highly recommend them to anyone. They have come out on the weekend evening on the night before Easter.

John can and does fix absolutely anything. He is very knowledgeable and creative (when needed). He talks to me like I am his neighbor giving me an appropriate level of detail in an explanation I understand, as well as his honest advice. I have 100% confidence in his work and ANYTHING he recommends. Chip is a hard worker who knows exactly what he is doing. He is also very honest, but never pushy when the honest truth is that what needs to happen may be replacement or an expensive repair. A friend recommended the company to us and I would do the same!

After reviewing information and reviews via Angie's List, I contacted Stephens via email with a preliminary description of work. We received a response from Laura within 24 hours with budgetary pricing for the fixtures and hourly rates. I chose to provide the faucets (...my better half chose non-standard faucets) and Stephens installed them. I clarified what I was providing (faucets, drain stems, etc) before the installation date. Brian was the plumber assigned to our work. A man of few words, he showed up when scheduled and installed all four (4) faucets within 4 hours. This was our first house remodel / repair job that has no unexpected surprises and I give Stephens all the credit for that.