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Anderson Pest Solutions

Pest Control, Animal Removal, Handyman Services

About us

Anderson is the largest family-owned pest solutions company in the Midwest, ranked 33rd in the Nation, that has been practicing environmentally responsible pest control for almost 100 years. We are committed to reducing or eliminating the use of pesticides while providing permanent solutions to pest problems. If, like many of our clients, you find the idea of pesticides around your home or business as unappealing as the pests themselves, consider Anderson's Natural Choice services. You may also contact Mark, our president, at mohara@anderpest.com.

Business highlights

111 years of trusted experience
Emergency Services Offered

Services we offer

Pest Prevention. Seal cracks & crevices. Inspect building. Non Chemical Traps.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.6165 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
8%
3
4%
2
6%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 51-75 of 165 reviews

Barbara J.
03/2012
5.0
pest control
  + -1 more
They set the trap four times a year, but they did come in and replace all the traps, and they added a few more. They just bought out the company that we formally used. Our experience with them has been fine so far. They provide us with a written report that we can show people. Their price is reasonable. The guy who I did see was very professional. We will continue to use them.
Description of Work: We use Anderson Pest Solutions for termite control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$60

John C.
03/2012
5.0
pest control
  + -1 more
If you ever need them for an infestation problem, they will come within a week. Sometimes even the next day if you have an immediate problem or as needed. This is all included in the service price. I have never had a complaint with any of the service people. Over the years, I have had a number of different people come to do work in my home. Anderson Pest control has performed the service for two years now. They provide a friendly service in a professional and thorough manner.
Description of Work: They come every three months unless I call them to do otherwise. They perform an inspection and a service.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Anderson Pest Solutions
Member, Thank you for your positive feedback! We're pleased to hear that our Service Technicians are providing you with professional service & a pest free environment. As a Natural Choice member, you receive year-round protection from over 40 of the most common pests. Especially with the warmer weather we've been having, call us if you see anything pops up and we will come out within one business day (or the same day) to nip that problem in the bud. We appreciate your business, Britney Parish

Natalie G.
12/2011
5.0
pest control
  + -1 more
We had a mouse problem in our house for the first time in 20 years. My wife was terrified and wanted to move! We immediately signed up for Anderson's quartertly service (more economical than the single service) after researching several other pest control companies . We chose Anderson based upon their non toxic method (no poison used) along with their reputation and high ratings. In addition, we liked the fact that follow up visits are free and unlimited. Joe the technician was excellent! He was prompt, knowledgeable, courteous and friendly. He took care of the problem quickly in one visit and gave us great information regarding prevention. He did a wonderful job of alleviating my wife's fears and gave us both confidence that the issue has been completely resolved. We haven't had any reoccurance of the problem (it's been almost a month).
Description of Work: Pest control for mice using enclosed snap trap with chocolate syrup as bait and no poison. Inspection completed of possible entry and all openings sealed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Anderson Pest Solutions
Thank you Member for your review! We are very happy that our technicians were able to alleviate your rodent issues and that you are satisfied with your service. Mona Latif Anderson Pest Solutions

Kelvin S.
11/2011
2.0
pest control
  + -1 more
They came out as scheduled. They cleared the house within 24 hours. My house, at the time, had a brand new roof on it. They broke approximately 12 tiles and bent one of the hoods on my roof. I would never use them again. They did put a little money toward repairs, but I expected more from a professional service. The price was about average.
Description of Work: I use them for pest control services.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$825

Susan B.
11/2011
5.0
pest control
  + -1 more
The service technitian came in. I explained the problems and showed him where we had see the mice and centipedes. He laid down several traps and explained they would come out to pick up the traps if I didn't want to. He sprayed for the centipedes. Within 24 hours we had caught 3 mice in the traps so I called them to come and replace the traps that I had thrown out. He checked the other traps and found 3 more mice. He replaced everything and scheduled an appointment to come back.
Description of Work: They laid down mouse traps and sprayed for centipedes. Plugged up and outside and inside holes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Response from Anderson Pest Solutions
Member, We are pleased that we were able to help solve your rodent and centipede issue! Thank you for your valuable feedback and don't hesitate to contact us if you have any further pest issues! Mona Latif Anderson Pest Solutions

Sarita D.
10/2011
5.0
pest control
  + -1 more
It took 3 follow-up visits, but it finally took. I didn't like that it took so many times to get it right, but in the end I'm glad it's right. I also like that they use natural remedies instead of going crazy with chemicals in or around my house.
Description of Work: Called to get ants out of our house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Anderson Pest Solutions
Customer, Thank you for your review. We are happy that we were able to solve your ant problems with our Natural Choice Program! Mona Latif Anderson Pest Solutions

Ebony M.
10/2011
3.0
pest control
  + -1 more
When I spoke with a rep I was told they would use a gel in places not accessible by children or pets. When the technician arrived he said he would have to spray because the gel was for other insects not spiders. I was and still am concerned after looking up the products used on the safety of the spray althought the tech said it was safe (green). Especially since it was dripped on the floors after he would spray areas. Also, I explained to the rep I spoke to when I called that we had a window that was high and only accessible by ladder that I wanted "treated" and she (Angela) said she would put it in the notes to bring an ext. ladder. However, when the tech arrived he said he had no note of that. I also thought that he would remove webs, however he did not remove the webs in the attached garage. Overall, I am on the fence about the experience due to being concerned about the spray used as well as some of the other things mentioned above. The tech (Jeramie) was nice and courteous which helped this review not be rated lower. Not sure if I will use the company again although we are suppose to have the quarterly Natrual Choice Home service ( after looking up the active ingredients in the spray used) I'm wondering how natural it really is. Also, the price listed above is with the Angie's List coupon otherwise it is slightly more expensive.
Description of Work: Treated interior and exterior for spiders

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$145

Response from Anderson Pest Solutions
We apologize for the confusion, and for our technician not bringing out the proper equipment to complete your service at that time. We hope the time you spent one the phone with our entomologist and the time with your Service Manager subsequent to this event has sufficiently addressed your concerns. If you continue to experience any further pest activity please do not hesitate to call us. We stand by our dedication to your complete satisfaction. Sincerely, Britney Parish Anderson Pest Solutions

DiAne B.
10/2011
4.0
pest control
  + -1 more
I don't know how much they charged for their service. Their service was fine. Their price was reasonable and it was right in the line of everybody else. They were good with punctuality. I will use their services again in the future.
Description of Work: I used Anderson Pest Control. I last used their services a week ago for pest control.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Anderson Pest Solutions
Customer, Thank you for your review! We make every effort to keep our customers satisfied and are happy that we were able to eliminate your pest problems. Mona Latif Anderson Pest Solutions

Ellen Q.
09/2011
5.0
pest control
  + -1 more
They were very thorough and that was the best thing about them. They were quick with their responses to me.
Description of Work: I used the service of Anderson Pest Solutions in June to spray for bugs and investigate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Anderson Pest Solutions
Thank you Member for your feedback. We strive to keep our customers satisfied and are happy that we were able to alleviate your pest issues. Please don't hesitate to contact us if you experience any further pest issues! Mona Latif Anderson Pest Solutions

erin S.
09/2011
5.0
pest control
  + -1 more
Ants showed up in our kitchen, nursery and bathroom in early July. They seemed to multiply overnight and we called Anderson Pest Solutions the following week. They were easy to work with on the phone and setting up the appointment was fast and simple. The technician was incredibly prompt and actually showed up a little early. He worked quickly to lay down the gel throughout the problem areas in the apartment, including the basement and outdoors. He was kind, helpful, explained what he was doing and best of all, came back out a few weeks later (which is part of their automatic service warranty) when the ants resurfaced in the main bedroom. We haven't had a problem since. I highly recommend using this service. It is absolutely worth the cost to get it done well and right.
Description of Work: The technician examined the rooms where the ants had appeared and then laid down a clear gel-like substance in specific areas around the perimeter of the floor and windows in each of the affected rooms. The ants are attracted to the substance and carry it back to their nests, killing the entire nest. He checked our apartment as well as the upstairs and downstairs apartment and then did the same in the basement and outside. When the ants resurfaced in a new room a few weeks later, he came back and did the same in that room. Haven't seen an ant since.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Anderson Pest Solutions
Thank you for your positive comments Member! We take pride in providing quality service and are thrilled that our technicians and Natural Choice Program were able to rid of your ant problems! Mona Latif Anderson Pest Solutions

Frank R.
08/2011
2.0
pest control
  + -1 more
The person I spoke to on the phnoe said that they required a plan selection and payment UP FRONT before they would even come out. I refused to proceed further.
Description of Work: no services performed.
Rating CategoryRating out of 5

Response from Anderson Pest Solutions
We offer our quarterly Natural Choice Home Program with a guarantee for year-round protection; we also offer a single service solution. In order to receive service, you do need to let us know which service you would like. You can always start with the single service with a 60 day guarantee, and if you’re satisfied, you can upgrade to our Natural Choice Home program for year-round protection. Collecting payment up front reserves your scheduled time slot for service. We do not process any payments on your Initial service until your service has been rendered. For the safety of our co-workers we opted to incur credit card fees for processing payments rather than carrying cash and checks in our service vehicles. We apologize for the inconvenience it may have caused you and hope to serve you in the future. Sincerely, Britney Parish Anderson Pest Solutions

Mary B.
08/2011
5.0
pest control
  + -1 more
They were great. He gave us some good advice on what we can do to help out. He suggested that we move our logs away from our home because we had an issue with ants and we plan on following that advice. We will definitely use them again
Description of Work: We had our home and outside sprayed and baited for ants.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Response from Anderson Pest Solutions
Thank you Customer for your positive remarks! We are glad that our technicians were able to get rid of your ants and help you prevent future problems! Please do not hesitate to call us if you experience any further problems! Mona Latif Anderson Pest Solutions

Ranbir M.
08/2011
5.0
pest control
  + -1 more
The price was reasonable. They were on time. They did what they claimed, so that was pretty good.
Description of Work: I used the services of Anderson Pest Solutions about a month ago for the regular pest control service like spraying.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Anderson Pest Solutions
Thank you Member for your valuable feedback! Call us if you ever have any questions about your Natural Choice home program. Mona Latif Anderson Pest Solutions

Shirley W.
08/2011
2.0
pest control
  + -1 more
I found them to be a little expensive. They came out and smeared a little gel kind of thing on the windows and outside the house as well. I had to wait for a week or two before all the bugs were gone. It was not the kind of pest control I am accustomed to. The bugs resurfaced soon after they came out to do the job. They came out when I called them. They were responsive. I would not use their services in the future.
Description of Work: I used Anderson Pest Solutions services for pest control services. I used their services three weeks ago.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$180

Response from Anderson Pest Solutions
Thanks for choosing us as your pest control provider. We’re glad we were able to solve your ant & centipede problem, yet apologize that our technician did not explain the reason they resurface and take about a week to eliminate. The gel we use is like food to the bugs, so they come out to bring it back to their colony. That is why you may see an increase of activity right after service – the good news is, the bugs take the gel right back to their colony and the colony dies. So, by using baits and gels instead of spraying, we are able to get right to the source of your problem, the colony, so you don’t have any more ants. This targeted approach allows us to use less pesticides in your environment and provide a more enduring solution than “spraying” around the entire home with a broadcast application of pesticides. Our cost of service includes our guarantee of return visits should your problem not be resolved. For your single service, you receive a 60 day guarantee for your ants, as well as your centipedes.

Katherine M.
08/2011
5.0
pest control
  + -1 more
The technician, Rene Villareal, arrived promptly. He applied ant bait gel and granuals all around the entire exterior of my house. He talked to me throughout this process, explaining things I can do in the future to help prevent recurrance. He suggested that I keep all vegatation a foot from the foundation. He located (by accident), a large nest of ants in my garden about two feet from the house. The nest was under an ornamental statue. He worked quickly and efficiently. He also treated a few areas within the house, placing the biait in areas not accessible to children and pets. He emphasized that he would come back if I saw any more ants. I did see a couple of ants about a month later and he cheerfully returned and retreated the foundation and put a little more gel in the kitchen.
Description of Work: I had a lot of trouble with ants this spring. The over-the-counter products i bought didn't control the problems. Anderson applied ant bait around my house to eliminate the problem

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Anderson Pest Solutions
Member, We’re so glad to hear about Rene’s superior service. Our service aims to find those nests (even if they are under statues) in order to solve your problem directly by treating the source of the problem. Thank you for choosing Anderson as your pest solutions provider!

Kathryn S.
08/2011
2.0
pest control
  + -1 more
I called Anderson to take care of a bee's nest outside my home. They first tried to sell me on a package that costs me $108 per quarter, starting with a complete overview and filling in cracks etc. I said, let's do the overview but not the regular service. Then they offered to just take care of the bee's nest for a much higher price ($195), and they would not do a complete overview and fill in cracks unless I committed to the quarterly service. My price would also be higher if the nest was above 25 feet off the ground, which I told her from the beginning it was on the 3rd floor. I told the woman I would call another company because she made it too difficult. I got a deal from Chem-Wise Ecological Pest Management Services by buying a coupon for $95 dollars on Angie's List and they are coming two days from now.
Description of Work: No services performed.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0


Response from Anderson Pest Solutions
We appreciate you contacting Anderson to resolve your pest issue. Our Natural Choice Home service is indeed a quarterly service that covers bees, wasps and over 40 common pests. After the initial service fee, quarterly maintenance is $108 and includes a complete property inspection as well as exclusion of pests by sealing common points of entry. Our technicians are all certified by the state and are also Green Pro certified. Providing a service that aims to reduce or eliminate the use of pesticides in your environment is important to us. To provide this level of service we enlist a staff of biologists, entomologists and the best trained technicians in the industry. We do not measure ourselves against a competitor’s cheaper price when it comes to the safety of our client’s family, children and pets. The fee for eliminating bee and wasps nest is $140 and includes a season long guarantee. If treating the nest requires the use of a ladder or other specialized equipment the fee is $175. The additional fee covers the expense of such equipment as well as the risk of treating stinging insects at height. We apologize we were unable to provide you a clear understanding of the services we offer and the reasons our services are not comparable, apple to apples, with our competitors.

Chris C.
08/2011
4.0
pest control
  + -1 more
I wasn't to keen to accept the 3 quarter follow-up .... I suspect the one time extermination will be sufficient but these ants this year have been tenacious... I usually have some ants in spring or fall most years and have always been able to control them.... not this year. I'd get rid of them in one area .... and they'd show up in another... and then come back to the first area weeks later.... I decided i needed help. Anderson is highly rated on Angie's List, so I called them. They recommended the initial visit and then 3 quarterly follow ups. I hesitated, but decided on that program. The seviceman asked me where i was seeing the ants ... various spot over three floors and outdoors... and he went to work.
Description of Work: They came out to me rid my house of two types of ants ... I haven't seen any ants since. It's been over two weeks now. they applied small dollops of gel on the interior where i indicated i had ants over the previous 2 months ... they also put some substance in my basement for centipedes, which i requested. On the exterior, again in areas I've seen ants, they sprinkle a granular substance on the ground.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Response from Anderson Pest Solutions
Member, Thanks for your comments on our service! We’re excited to have you as our new client. Our quarterly program ensures that your home is being inspected regularly. During that time, we are focusing on the outside to make sure you don’t see anymore ants (or other pests for that matter) on the inside. We treat nests and trails directly, remove webs, and use monitors to ensure a pest free environment. Your business is appreciated, Britney Parish

Gaye B.
07/2011
5.0
pest control
  + -1 more
Really appreciated the knowledgeable, analytical, and environmentally responsible resolution to what had been an ongoing problem a nationallyknown company was unble to solve.
Description of Work: Extermination of ant infestation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Anderson Pest Solutions
Member, We appreciate your review. As a Natural Choice client, you have a guarantee for a pest-free enviroment. If you experience any pest problems in between your services, be sure to call us, so we can come out and promptly solve your issue. Have a great day, Britney Parish Anderson Pest Solutions

Tamara S.
07/2011
5.0
pest control
  + -1 more
Arrived within projected time window, searched for ant nests, treated inside and outside. Ant and wasp problems were resolved. Offered to come back for no charge if ants reappeared.
Description of Work: Treated for carpenter ants and wasps

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Anderson Pest Solutions
Thank you for your comments. We are proud to have elminated your ants and wasps. As a member of our Natural Choice Home program, you are guaranteed a pest free environment and are covered for over 40 of the most common pests. That way, if ants, wasps, or something new pops up, you know you’ll have the problem solved within one business day (usually the same day). Call us if you ever have any questions about your Natural Choice home program. Thank you, Britney Parish Anderson Pest Solutions

Laura M.
07/2011
5.0
pest control
  + -1 more
I think they were good. I have not seen any ants around the house. I would say they were great. They came out when they said they would come and they were good. I spent around $200 on that work. They sprayed and put some powder or some gel. They did not put the gel on the entire perimeter.
Description of Work: We used Anderson Pest Solutions a month ago for pest control.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Anderson Pest Solutions
Thank you Customer! We strive to keep our customers satisfied and are happy that we were able to alleviate your ant concerns. Please contact us if you have any further pest control issues! Mona Latif Anderson Pest Solutions

MARSHA S C.
07/2011
5.0
pest control
  + -1 more
They are very thorough and very good about coming back once a quarter. When we first moved into our house we had lot of insect issues. We live in an area where what’s are very large and so insects tend to be a problem. They have done a really good job of controlling the pest population without harming beneficial insets like butterflies. I don’t have a lot of interaction with them as I don’t know when they would come but I know that whenever I have an issue I can always call and they will solve the issue.
Description of Work: I used Anderson Pest Solutions for pest control and exterminating. They come once a quarter to provide treatment on the out side and come whenever I ask them to come and provide treatment n the inside. The last time I used them was in June this year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Anderson Pest Solutions
Member, Thank your review. As a Natural Choice client, you have a guarantee for a pest-free environment. If you experience any pest problems in between your services, be sure to call us, so we can come out and promptly solve your issue. Thank you again! Mona Latif Anderson Pest Solutions

Virginia K.
07/2011
5.0
pest control
  + -1 more
Overall, it went well. He got rid of the bugs we called about. We were told on the phone that their representative would spend a minimum of 90 minutes at our house but he was only there for 45 minutes.
Description of Work: Needed them to get rid of box elder bugs which they did. Also looked for any ants to get rid of. The best thing is that they use eco-friendly products which would not harm any of our pets (4 dogs).

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Anderson Pest Solutions
Member, We are very happy that our technician and Natural Choice Home program were a good fit for you and solved your box elder bug and ant issues. Please don't hesitate to contact us if you experience any pest problems. Thank you for your feedback!

Colleen G.
07/2011
3.0
pest control
  + -1 more
I thought the pricing was reasonable, however, the initial Angie's listing said that they offered free estimates; which is a lie. I called already about this so I don't know if it is corrected or not. They don't come out to your house unless you agree to pay for their service. I don't like that. The quality of their service was mediocre. I initially chose them because of their focus on the least toxic methodology. I was told they do a thorough search of the perimeter of your home and seal up holes that pests may be entering. I feel the technician did a poor job of that. I had to call them back a second time and point out holes and spots that I needed to be addressed, whereas I felt he should have done that.
Description of Work: I used Anderson Pest Solutions for pest control.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Anderson Pest Solutions
Customer, Thank you for choosing Anderson Pest Solutions as your pest control provider. We take all of the feedback we receive seriously and sincerely regret we did not meet your expectations. We apologize for the confusion, we do offer free estimates but only over the phone. During the initial visit on 6/6/11, we treated parts of your home for pests where activity was noted and inspected the exterior and interior for possible issues which were then listed in the Service Report. We then returned on 6/9/11 to treat other areas of your home that you noted activity in. While we do attempt to seal the most common entry points, some gaps, holes or points of entry may be beyond our technical competency as a structural pest control company. Again, we do apologize, but we are happy that we were able to solve your pest issues. If you have any other issues or concerns, please contact me directly so we can be of additional help. Thank you again for the feedback! Mona Latif Anderson Pest Solutions mlatif@anderpest.com

WILLIAM B.
07/2011
5.0
pest control
  + -1 more
We were and continue to be extremely happy with the results. The same individual comes every time, feels very personal. Our initial problem has not resurfaced, but we've dealt both with ants and mice during the past year and both were dealt with swiftly.
Description of Work: We hired them initially to find and get rid of a source of wasps that were dying inside the house. We were finding several per day. We signed up for the recurring year-round protection. They do perimeter quarterly and come on demand for incidentals. Bugs, spiders, rodents, etc. We have a forest behind the house and need help keeping them all out of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Response from Anderson Pest Solutions
Member, Thank you for using our Natural Choice Home Program. We are very happy that our service team and program have been a good fit for you and have been able to help you rid of the pest issues that you encounter. If you experience any pest problems in between your services, be sure to call us, so we can come out and promptly solve your issue. Thank you for your valuable feedback! Mona Latif Anderson Pest Solutions

VALERIE C.
07/2011
1.0
pest control
  + -1 more
The experience hasn't been good. I spent $382 but I requested a refund of half of that. I specifically requested that the pest control technician not do anything until I got there. He rang my tenant's doorbell and she let him in. He did a limited job and left. He never called me the next day to say that part of the job wasn't done and that he was going to be returning. I actually talked to the owner of the company and he said he would refund half of the fees but the whole fee came through on my checking account. I had to call them to get them to refund half of the fee as they said they would do. It was hard to see what the technician had done because I wasn't with him.
Description of Work: I used Anderson Pest Solutions at a rental property.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$382

Response from Anderson Pest Solutions
We apologize for any inconvenience we may have caused while providing a resolution to your ant infestation. After listening to the conversation between or client service representative and you, we found that we mentioned our service time windows yet didn’t address your request to meet the technician at the time of service. The technician arrived and treated the downstairs unit and basement that had reports of ants, as well as the exterior of your property. When you called and talked to the District Manager, Chris, we offered to return at no additional charge to treat the 2nd unit, maintain our 60 day guarantee, and refund half your service fee. Our understanding through this call and subsequent follow ups is that the ant infestation had been eliminated, if this is not the case we will return at no charge. When the President of Anderson, Mark O’Hara, read your review he asked for a thorough investigation. He was not aware of the situation and had never spoken with you personally. After a complete review he felt Anderson had failed to provide a superior service experience and ordered the entire service fee be refunded. We recognize that we, as an organization failed to communicate effectively, both internally and externally. We do still stand by our 60 day guarantee, so if any additional ants reoccur between now and then, we will come out at no additional charge until the problem is solved. Sincerely, Britney Parish (630)834-3300 x 7318

Contact information

1405 Centre Cir, Downers Grove, IL 60515

www.andersonpestcontrol.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Animal Removal,
Handyman Services

FAQ

Anderson Pest Solutions is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Anderson Pest Solutions accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Anderson Pest Solutions offers free project estimates.
No, Anderson Pest Solutions does not offer eco-friendly accreditations.
No, Anderson Pest Solutions does not offer a senior discount.
Yes, Anderson Pest Solutions offers emergency services.
No, Anderson Pest Solutions does not offer warranties.
Anderson Pest Solutions offers the following services: Pest Prevention. Seal cracks & crevices. Inspect building. Non Chemical Traps.

Contact information

1405 Centre Cir, Downers Grove, IL 60515

www.andersonpestcontrol.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM