GLENN STEVENS; HOME REPAIRS & REMODELING SERVICES

When we bought the house the stairs leading to the basement were covered with dark brown outdoor carpeting, making it difficult to see the stairs. We removed the carpeting and found the stairs were covered with old, ugly linoleum. I sent a sample of the lino to a lab and it did not contain any asbestos. My husband and I tried prying the old lino off, but were only partially successful. Glenn and his assistant, Santos, came prepared to remove the lino and sand the wood, but we realized that the time would be better put to use by replacing the stairs with new wood. The plaster above the stairs would be painted with gloss white. Glenn wrapped the original posts with oak. I showed a photo to Glenn that gave him an idea of how I wanted the vertical wood on the sides of the stairs and a banister. The stringers were left in place, the treads and risers removed, then replaced with new oak. I picked out the stain and the stairs were finished with satin polyurethane. I bought the covers for the treads, which eliminated anyone slipping. They also protected the wood finish and gave a comfortable stepping surface.

Everything went smoothly, no problems or delays, and I knew exactly what to expect. The door frame was adjusted and straightened: first, he removed the trim inside and shimmed the gap. There was more to it, but I can't tell you exactly. The main door now fits the opening perfectly and it looks great. The door lock openings were worked on and made to perform perfectly as well. The trim was replaced and joint compound was applied to small areas that needed it. All I have to do is do a light cover with white paint, which is very easy, and it will look brand new. I talked to Glenn about past water leaks in areas of the house from the roof and over a window and the possible causes ... if any problems come up in the future, he can investigate and repair. He does more than just carpentry, which is nice to know, and he is very reasonably priced. We also discussed replacing floor trim, which we need badly. He told me my best options and gave me a very fair estimate of time and price. I will definitely call him again to come out and do more work. The kitchen drawer is great; no more fighting with it! It's the little things that count. The job was done well and we never have to think about it again or explain to someone how to open and close the drawer. The stairway banister / railing looks and feels SO much better than the old piece of crap that had been there. I've hated it for 11 years, but other projects took precedence. Now I can slide my hand down a nice piece of smooth wood. Everything was left clean and neat and there was no need whatsoever for me to tidy up after he left. If I had not used up the 4 hours of labor purchased on Angie's List, he would credit the time towards another job that we talked about (which would take a day's work)...his estimate included time AND materials and was really reasonable. He was looking for more things to do when he started working, because he was calculating the time needed for each repair and thought there might be time left over. I am very happy with the work and craftsmanship that Glenn and his son did...and it is terrific to have these issues finally taken care of! Everything went exactly as I had hoped and even though Glenn stayed an extra half hour, he did not charge more for the time. Everything worked out extremely well and I feel he is an honest, fair and trustworthy person. I highly recommend him! Thank you, Glenn!

The main reason I hired Glenn was to replace baseboards in my finished basement and to repair the surrounding drywall due to flooding. Although the work took a few separate visits to complete due to both of our schedules, Glenn provided a fair estimate on all the work he did and I was very happy with the end result on all projects. While Glenn was completing this work on the basement, I also asked him to also help me with odd tasks like hanging towel bars and a mirror in the bathroom, repairing a leaky kitchen sink and installing a new kitchen sink. He also fixed the slider on a door to my boiler unit and glued all the wooden levers back into place that had fallen out due to the way the door was hanging previously. I would definitely recommend Glenn Stevens to my friends and would hire him again.

After I purchased the Big Deal, I emailed Glenn about the work I wanted done and included photos. The main job was to insert fencing on my patio over some existing iron railing, mainly for the purpose of preventing rodents from getting onto my patio. I emailed several photos of my patio, and I also emailed photos of patios of other owners in the complex to show how they had solved the same issue on their patios. The photos showed that the inserted fencing was attached to the iron rail, between the existing brick walls. He scheduled to come look at the job on March 30 between 9 and 9:30. He called about 9:30 to say that he couldn't do the work that day, but I reminded him he was supposed to come only to look at the job. So he came, at about 11, to look at the job, and we scheduled the work for April 26 at 9. Glenn seemed like a nice man who was trying to get all his jobs scheduled to please his clients. On April 25, I was concerned about the predicted rain the next day, but Glenn assured me it would not rain. However, that morning rain was predicted, and Glenn did not come at 9, but called me sometime after 9. After speaking twice, we decided he would come to hang the artwork, since I had already set aside the time to be home. They finally got to my house at about 11, and completed the work in about 30 minutes. Because of all the problems with rain, Glenn suggested that he could paint the lumber for my fence in his garage and let it dry before bringing it to my house to install. I agreed and gave him the paint and primer, and we booked the fence job for May 1. On May 1 Glenn and his son came at 8:45 and got to work. When he put the lumber down on my patio, I noticed several places on the wood where the paint had come off--as though the boards had been stacked together while they were still wet--and asked him to be sure to touch up the spots before he installed the fence to the iron rails. He did not get all of them before he put up the fence, and it was not possible to do a good touch-up job after the installation, including painting over the nails, which remained quite visible and were not aligned in a neat row. Also, he had only painted the exterior side of the fence. He painted the interior of the new fence after it was installed. After Glenn was gone, I noticed that he did not remove the sawdust after he cut the lumber on my patio, but painted right over it, which looked really bad. I also noticed that he got a lot of brown paint on my brick wall and my brick home on both sides of both sections of fence that he installed. The only painting that was done in a workmanlike manner was the flower boxes, which were already painted and only needed a fresh coat. Once he had finished cutting the lumber, I saw that he had attached the first part of the fence to my brick wall rather than to the iron railing as I had expected and as I had shown in the photos. I objected, but he said he had told me he was going to attach it to the brick. I said that I had not understood he was going to do it this way. He said he didn't know any other way to do it, and he had already attached the lumber to my brick wall with a nail gun. I am not knowledgable about construction techniques, and so I let him go ahead. I had already paid for the Big Deal, and felt I had no other choice at that point. He proceeded to install the wood over the two places where there was railing. He also installed the lumber to block the gap to my neighbor's patio, and caulked around the access holes for the cable. The brown caulk did not match the brown wood, but I thought the color would be right after the paint was dry, but it wasn't. The whole thing looked unsightly, but it served the purposed of blocking the gap. Since then (less than 2 months later), the wood has shrunk (contractors said the lumber was too new and so pliable that it bends), and the paint has pulled off the boards as they shrunk away from each other. This has left white spots where there used to be brown paint, which are apparent because the gaps between the boards have increased. The caulk is also disintegrating, with unsightly holes forming. Also, the fence was installed so tight at the bottom that it blocked most of the drainage on my patio. If there is any dirt or debris, my patio completely floods like a pool when it rains, and water has seeped through my patio doors into my living room. There is no way to clean the debris between the fence and the iron gate, which I mentioned when I objected and which would not be the case if he had installed the fence to the gate as I wanted in the first place. I have had to hire another contractor to address the drainage issue. It is not sufficient to merely trim the bottom of the fence, because that does not address the debris between the fence and the iron. He said the best way to maintain drainage is to attach the wood to the iron rails. I told him Glenn didn't know how to do this, but this contractor knew exactly how to do it. So I am redoing almost the entire job. It would have been helpful if Glenn had known how to install the fence as I showed him in the photos of my neighbor's patio. I expect a good contractor to have the expertise to make helpful suggestions where I am not aware of various construction techniques. The new contractor also advised that plastic would not expand and contract with the weather, and would look exactly like the wood. This also would have been helpful advice for Glenn to have offered. Glenn is a nice man, and I am sorry to give him a negative report, but my money for the patio project was wasted. RESPONSE TO PROVIDER'S RESPONSE, on June 21, 2011: When I signed the invoice, I did not see all the paint on my bricks, or I would have said something at the time. However, at that time I could not have foreseen how the lumber would shrink and the paint would come off in less than two months; and I could not have foreseen how the caulk would begin to pull apart the way it did. I did not know that my patio would flood when it rained. I had to do something about the flooding on the patio, and wanted to have the fence attached directly to the iron rails so that the debris would not build up between the fence and the iron rails. Glenn had said he did not see how he would attach the fence to the iron rails, and he said the only thing he thought of would not look good from the outside. So I did not see the point in calling Glenn to come back for that work. Also, by that time, I had seen the sloppy paint and caulk job, and I did not want any more work to be done by the contractor. No one touched the caulk job after Glenn left, and the photo shows just the way he left it, including the caulk on my cable wire. I also sent Glenn photos of the brick wall before he did any work, and they show that there was no paint, tar, or debris on it as he claims. Also, I have learned that it is common knowledge in the trade that it is not appropriate to use a nail gun on brick, because it causes bricks to shatter, and that is in fact what the nail gun did to my bricks, as shown in the photos. I have had a new fence installed, with a 3/4 inch gap on the bottom, which allows for drainage and still keeps out rodents. I have other photos in addition to those included here showing that the work was not completed in a workmanlike manner. I think it would be fair to refund a portion of the amount I paid for the fence project.

Used a Big deal coupon for 4 hours of work. Glenn and helper did a good job installing the bathroom door, and installing an access panel for a water valve in the basement drywall. Did all work in just under 4 hours, and cleaned up all areas very nicely before leaving. Would definitely use in the future. The Big Deal coupon worked as planned, offering a good price to for me to try a new contractor, and good for Glenn because he won a new customer in the process. Only issue was his work van was leaking motor oil, and he parked in my relatively new concrete driveway, leaving an oil spot about 6 inches in diameter. Other than that, all was well.

He is very nice, professional, courteous. He seemed overwhelmed by the big response he got from the big deal, and he mentioned it me. I am very satisfied with his work and his does quality work. I called him for another job. to do an hours worth of work. He called me that morning, and I wasn't there. He did not show up for the appointment because he couldn't. event hough we had set up a certain time.

DO NOT USE THIS COMPANY! BUYER BEWARE! I spoke on the phone several times to the owner, Glenn Stevens and confirmed that 4 hours ($110.00 the amount of time I secured through the "special deal" on Angie's List) would be more than enough time to do this work. It was agreed that I would pay for the wire mesh to be purchased at Home Depot ($8.00 per sheet of metal wire...at the most it should have taken 2 sheets). I was suspicious as soon as Glenn arrived (20 minutes late) at my home, when I saw him record on his work sheet that he arrived at 9am. AT NO TIME DID THE SCOPE OF THE JOB AND THE AGREEMENT WE DISCUSS CHANGE BEFORE GLENN BEGAN THIS WORK. His worker (an elderly man) and he worked at a snail's pace as I watched them in my yard perform this work. At the end of the four hours, Glenn presented me with a bill for an additional $240 for the work performed!!!!!! That would have been a total of $350 for a job that we agreed would cost $110 plus material. He claimed I owed him because he brought a worker with him to do the work!!! Was this discussed and agreed to by me before they began the work?? Of course not!! He also told me the material charges for the wire mesh and nails from Home Depot came to $67 ALTHOUGH HE COULD NOT PRODUCE A HOME DEPOT RECEIPT FOR ME EVEN THOUGH HE BOUGHT THE ITEMS THIS SAME MORNING! I was outraged and was very vocal in my displeasure so he agreed to a "discount" for an additional $200. He was paid, but not before I wrote on his work order that the work performed WAS NOT authorized at this price. DO NOT HIRE THIS MAN! I'm very upset and will probably not use Angie's List again due to this costly experience.

Job went well. It was an Angie's List promotional item for a handyman and it all went as originally scheduled, making it as painless as possible to have such repairs done.

I called Glenn and told him the type of work i needed. He asked that i send him a e-mail with my information and he would give me call the next day. I e-mailed him my information and pictures, and he called me the next day with a immediate appointment date. He was on time and very professional. I was very satisfied with the quality of his work and how well he cleaned the area after he finished.

Glenn was at my house to install news fences and he noticed that the tar around my house was pulling away from the building, allowing water to seep into the basement. There was damaged concrete in my back yard as well, which he did a temporary fix, until new concrete can be done.

We have an old metal cabinet with a sink top in the basement. It's been there forever and my husband noticed that water was leaking into the bottom. I put an old dish pan in under the leak and we contacted Glenn.

Glenn was in my home remodeling my bathroom, when I mentioned that I would like to have quarter round installed in the bedroom. We'd had the oak floor refinished and never had a chance to replace the quarter round. Electrical work was done by him. He also took out a long piece of wood that was separating the laundry area from the furnace and workshop area in the basement. He recognized it as a trip hazard and asked if he could take it out.

As this was a complete gut, Glenn was very helpful in making decisions about the items that needed to be replaced. I bought the vanity, medicine cabinet and fixtures online. He brought in a new fiberglass tub, insulation, ventilation fan, and paint and grout color samples. At his suggestion I chose the vanity counter top, wall and floor tile from a local store, which he then picked up. When the walls were taken down, we discovered a hole in the stack, which was repaired. Glenn brought in teams of plumbers and electricians to complete parts of the job. New walls were primed and painted, including new baseboards and shoe. At the beginning of the project, brown paper was laid in a path from the bathroom to the back, to avoid dirt on the floor. His assistant was conscientious about vacuuming after each work day. This was a difficult job since the walls and floor of our 1926 bathroom were lined with concrete that had to be removed. Since this was our only bathroom, the toilet was reseated at the end of each work day and plastic sheeting placed on the shower walls, so we could use the bathroom in the evening.

A disaster! Glenn is a nice guy, but he did sloppy, overpriced work.

Once I made my initial call to Glenn, he came to my home within a couple of days (we had some bad weather and couldn't keep our first appointment). I showed him what I wanted done and I received a quote the next day and thought the price was fair. I told Glenn I wanted the work done ASAP, I had a new garage built and they had removed the back gate. I have two large dogs and was concerned about them getting out. Glenn was going to start the job that Saturday, but there were some questions he had upon arrival, and I was not home and I did not have my phone,he couldn't get clarification, so the start of the job was delayed by a day. Not to his fault. He started on Sunday, and was going to finish up the following Wednesday. He couldn't make it that Wednesday, so he came on Thursday and finished the job. The one day delay did not bother me, I doubt there were many contractors that would have been willing to do the job so quickly. I came home from work on Thursday and the job was complete. He did a great job, the 6 feet of fence matches the fence that was already there, and the gate looks great and is very sturdy. I made it clear I wanted the back gate to be very strong because of my large dogs. Sometimes there are kids in the alley trying to tease them and I want to make sure if they jump on the gate it would hold up. He and his worker were very polite, and they cleaned up everything. I am very pleased with this experience and will certainly call Glenn if/when I need additional work to be done. It is very apparent he takes pride in doing things the right way.

After the technician took apart the switch he did not know how to put it back together. He had to contact his electrician to figure out how to finish up the project. It ended up being a three and a half hour ordeal.

Very well. Glenn came when promised, needed parts, returned the next day as promised. Everything works well now.

Very well...very reliable, very professional and pleasant.

Very well. As always, Glenn did an excellent job and always shows up when promised.

Glenn was very responsive in scheduling the work and appropriately estimating the cost based on my over the phone description. (His estimate of cost and time needed was much better than another larger 'A' rated handyman company I contacted first.) The interiors of the closets had large sections of surface drywall damage and base boards missing due to old wood closet systems being removed (they were glued in). Glenn and his guy arrived right on time and completed the work very well, including finding, installing and painting the same base board in sections. They were very careful in controlling the dust from sanding and cleaned up after themselves, including wiping down wood floors as they left. Will definitely use again.

We had been thinking of replacing the fencing for a long time. People used our property as shortcuts because the gates so easy to open. Dogs wandered into our yard because of the gap between my neighbors fence and mine between our garages. We found Glenn on Angie's List and looked at his web site. I emailed him and received a call to set up an appointment to discuss the job.

Glen and his team arrived on time and got right to work. They were very considerate of my home, moving furniture and covering everything in plastic. They were professional and very capable. They arrived on time and finished the project on schedule. I was very pleased with the quality of the work - Glen Stevens Home Repairs has my highest recommendation!

All three jobs were completed in an outstanding fashion. I will use Glenn's again in the future and would highly recommend him to everyone else.

They did everything I asked them to do and did it well. They were very punctual and polite. They wore foot covering and that was really nice and they were very professional. It was just a pleasant experience dealing with them. I know that the price was fair and I remember calling a lot of places and they were giving me outrageous quotes. As soon as Glenn came in to do the plumbing and then was doing they drywall and it was all reasonable.

GLENN'S Home Repairs & Remodeling Services was punctual, courteous, and helpful throughout the entire kitchen remodeling process and has been each time we have called on GLENN"S for our home repair and remodeling needs. We will continue to call on GLENN"S Services for all our projects.