M&M Home Remodeling Services

We've had nothing but problems ever since.I've called them back like ten times to come and look at it and they only came back one time to take a look at it and they said oh, that'll go away.Every time it rains well there's a big dip in the roof.We actually had to have that roof entirely torn off that they put on there because it was leaking so bad inside the house, but I do not recommend them to anybody.I would not recommend them to a dead maggot.I called in another guy, and he said why'd you pay $10,000.What they do, they said that this what they were going to do, the house roof and the garage roof for $10,000. They oh we didn't write it up, they said we're just doing $10,000 for your house roof. I said wait a minute it was written down, they said well they said the secretary made a mistake and I said B%ll S%#T.I mean I was never so pissed off in my life.Then they just showed up one day and did the roof and they didn't tell us they were coming they just showed up.Screw them!Every time I see an M&M roofing construction place, I say don't use those people they're a## h@%es!

Very small job, replaced less than three pieces of siding. I was quoted the minimum pricing which was $375, but was required to pay additional due to old siding not properly installed.

It went very well until they wouldn't take responsibility for front door porch roof leveling which they caused.. Other than that I would recommend M&M.

Not so well, consultant left without giving a written proposal of cost and work to be performed. Said he had to go out to his car and work it up, came back in and just quoted it'll be about $1960 to replace skylight. Asked how much is the window, said he wasn't sure he'll have to check and get back to me on that. Never got back so I went with another company instead whose cost was half. And was able to get two skylights for the price of $1900.

An estimator came out on time to look over the house. He could not have been more polite and professional. He told me he would have an estimate for me in a few days. After about a week I had a voicemail on my phone telling me to call back about the quote. I called, no answer. I then emailed the estimator using the email address on his business card. No reply. Finally I called the main business number, I asked about getting my quote via email. I was told I had to talk to the estimator, I explained that I can't get in touch with him. After this I am giving up. If it is this hard just to get a quote I can't imagine the job going well.

There was a severe storm in my area in mid march and I had some roof damage. I filed a claim with my insurance company and was told that my repairs would be less than my deductible. I asked if they had a contractor that they could recommend based on the names that I found on Angies List and they recommended this company. I immediately called them and made an appointment. I was given an appt for Tues 3/29 from 12-2 pm so I took the day off work. On the day of my appt.at 2:15 the contractor had not shown up or called. I called the office and was told that they do not schedule in two hour blocks. They only schedule repairs in 4 hour blocks and mine was 12-4, I told them okay since I was already home. Once i hung up, I checked the email confirmation that was sent to me regarding my appt and it said 12-2! I called the office back and let them know that they send me a confirmation with 12-2. The lady who ASSURED me that they do not schedule repairs in two hour blocks apologized and blamed it on a computer error. (yeah okay) I told her fine and continued to wait for the contractor. At 4:20, I called the office again since the contractor had not shown up or called. The person who answered the phone acted like she was surprised then apologized and told me that she would have the contractor call me and give me an eta. I never heard from anyone. As of today, i STILL have not heard from anyone. I took the day off work for nothing. My roof still has the issue. This was unprofessional and completely WRONG. I find it hard to believe that this company could have some type of Angies List award when they don't even value their customers. I called my insurance company (Hartford) and let them know that they should not further recommend this company to anyone. At the very least, this company owes me an apology.

Was supposed to have an estimate done on Friday, the guy from M&m called and said he would be really late and would like to reschedule... I didn't have an issue with that but he never called back to give me the reschedule date... That's not how you conduct business.

Nathan did not instill any confidence in me that his company was interested in handling our issues. When I pointed out the area leaking in our shingled roof (near a dormer window) he told me that it could be two or three issues and they may not want to touch it because if they fixed one thing and that didn't stop the leak then they would be on the hook to come back out again to fix it. When it came to our flat roof, I told him we had an issue with ice daming which caused leaks in our family room the last two winters, he just kept saying that there is nothing he could do to fix that issue. I had to insist he look at the area I was talking about. The flat roof was not done properly in the gutter area (4 years ago replaced by another now out of business roofer) so it was causing leaks. Nathan told me he would talk to his team at M&M to figure out possible solutions and then give me a call. He also said he wasn't a flat roof expert, but with his comment about our issue with the shingled roof it sounded like he didn't really know much about any type of roof. Low and behold I never heard back from Nathan. I called the company the following week Tuesday (left a message on Nathan's cell and at the office) and then again on Thursday at the company. When I asked the office lady to have someone call me back, she stated it would have to be Nathan. Guess what? More than two weeks now and no one has called me back from M&M. Update 10/16/15: Nathan called me last week, after I left the negative review, and then sent me an estimate upon my request. We did not hire the company due to the estimate being high and the fact that it took a negative review for them to contact us again.

I was getting water from the ceiling in my second story bathroom under a roof dormer, as well as in my kitchen and guest bedroom. The sales representative came out and provided a reasonable estimate and advised the company would be in touch within a day or so. I did not hear back regarding scheduling for several days AFTER paying in full. Thus the beginning of my ordeal. After several calls, I received a voicemail on a Sunday stating that a crew would be out first thing the next day--I would have appreciated more lead time. Two gentlemen showed up and began work and "finished" a 3-4 hours in. About 35 minutes later four Illinois state detectives in bullet-proof vests asked if I had roofing work done today and if I could possibly identify one of the workers as he was a wanted man. I'm glad I took off work that day and didn't leave my wife home alone. I began my plans on repairing the drywall/plaster in all three rooms. About a 2 weeks later it began to rain, the kitchen and bedroom were dry--great! Water started dripping in the bathroom--not great. I called M&M's main number to ask for a remediation of the issue. The sales rep called two days later and advised he would get back to me in a couple of days regarding scheduling. Nothing. I emailed the sales rep politely asking for an update to which he replied "we have been slammed." He asked when I can be available and I provided some times. I have not heard back. M&M should not be so concerned with getting slammed gaining NEW customers to disappoint, but should fully complete the job as outlined in the contract.

The roof is still leaking in one area of my home. The company stated that the leak had nothing to their installation of the new roof. The whole point of getting a new roof was to stop the leaking. They will not come out to fix the issue.

It went well. I was not at home at the time but my neighbors were impressed. the color match was excellent.

They were good. They were thorough and professional. They did quality work. My interaction with them was good. The worked turned out good. We had one problem but they did come out and resolve it. They were expensive but I was happy with the work.

They were very thorough in their estimate for the work to be done and they did an excellent job. They were very clean and did the work in one day. It was not disruptive at all. They are coming back in the spring to replace the gutters.

Not only did they do a good job, they cleaned up very well. They didn't leave any debris so you couldn't even tell they were by the time they finished.

The provider sent someone to my house within a day or two of my call. The person they sent was polite and professional. The explained everything he was going to do, checked the 2 roofs and the gutters, did some measurements and gave me an estimate within a short time using a computer/tablet. He left shortly thereafter. I then called J E Roofing for a second opinion and got a much better price, so I went with JE Roofing.

little slow to get on schedule but work was completed fast once they got out to property

Job was done in estimated time.

ChicagoVery well. It took a little longer than I thought/

I spoke with the receptionist on Monday, 10-6-14, and I was told that someone would phone me back within 24 hours. I have not received a phone call, yet - and it is 10-27-14.

I was pleased. I called them back because I was a little concerned there was a dirt for what I thought was maybe tar or something on my window and it turned out it was dirt from my gutters because they put gutter covers on. They cleaned out the gutters prior to putting the covers on and that was dirt from the gutters. So, they sent the gentleman out and he cleaned my windows and I was pleased. With no discussion, I said what I thought was with the windows and they said, "No problem, we'll come out and take a look at take of it." And, they did. I have used them before on another home that I lived in and I have the same staff when I called with the concern. They've done a good job. I like the fact that they send out a representative to go over everything with you prior to the job and that's your contact person. If you have a problem, you have a person that you've met, someone of a relationship with that you can call back and I like that. The price is comparable.

They were not the cheapest but it was an insurance job, they were able to get it done within the parameters of the insurance estimate that I was provided, I'm sure I could have got it done cheaper if I was paying the work, everything was fine.

The quality was very good. The cleanup was fantastic and you would never know they were there. They sent 6 people out to do the job. They got the job done in about 2 days.

company was prompt and very professional when they came out to assess the damage an ice dam had done to my rental property. my insurance company would be involved with funding. after my insurance company had sent me the check, I called M&M back and spoke to the same person who had been out to inspect my property. I told him I had the money from the insurance company and wanted estimates from him on the work I wanted done. since I was doing some of the work myself, I had some leeway as to how the money would be spent. after some discussion, I was told that unless I sent M&M the detailed paperwork from my insurance company, they "could not help" me. though I was speaking to the same person, his treatment of me was very different. so how would this have gone if my insurance company had not been involved??? I was not about to share information about the amount of the check and how the funds were broken down with M&M. I did not call back.

On Friday, May 2, 2014 the roofing job began and ended. The front was not complete when my husband left the home late Friday afternoon. We thought the workers would return and we waited until we realized that the workers would be unable to return because nightfall had come. The next day we attempted to reach out to the owners and spoke with the Sales Rep only to be told politely that there was no way to directly connect with the owner and no one was available to solve the problem. The front of the house looks unprofessional and it not completed correctly. There was also debris left on the small roof connected to the kitchen.

submitted a request for estimate on line, and never was contacted. I would not use these people, if they cannot even respond. I do not want to be contacted by them at all now.