Mr. Handyman Metro East

4.8(
188
)

Handyman Services, Plumbing, Finished Carpentry and Woodworking,

... +34 more

About us

One call does it all!! .Mr. Handyman is the largest employer of home repair contractors in U.S. and Canada. For more than 15 years we've consistently hired experienced, reliable employees whose skills are further refined through technical and customer service training. All of our handyman service technicians are licensed and insured for your safety and theirs. That means you'll receive consistently high quality work from safe, reliable, professional handymen. Mr. Handyman's professionals arrive in nationally-recognized uniforms and branded vans that are stocked with every tool they'll need. Our on-time record is second to none, and we arrive ready to work. One phone call to Mr. Handyman hires professionals who complete your entire "To Do" list. Every task whether major or minor home repair is prioritized according to your needs. For all your major and minor home repair needs, call Mr. Handyman today!

Business highlights

25 years of trusted experience

Services we offer

Handyman, Kitchen & Bath Remodeling, Drywall, Windows, Door Installation, Electrical, Plumbing, Light Fixture, Gutter Cleaning, Deck Construction, Painting, Picture Hanging, Furniture Assembly, Landscaping, Fascia, Soffit, Siding, Roof Repairs, Power Washing.

Services we don't offer

Full roof replacements, Carpet Installation, HVAC.

Amenities

Warranties
Yes
Senior Discount

depending on the project

Accepted payment methods

Check
CreditCard

Photos of past projects

Reviews

4.8188 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
3%
2
1%
1
5%
Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review

Filter reviews by category

Showing 126-150 of 188 reviews
Jai A. D.
02/2021
5.0
appliance repair, plumbing, home remodeling
  + 1 more
It went fast, clean and great.
Description of Work: Kitchen sink & garbage disposal replacement. Toilet tank repair. Bathroom exhaust fan replaced. Toilet replacement.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$930
MC R.
11/2020
4.0
deck cleaning
  + -1 more
Very well.
Description of Work: Deck repair
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Rodger J.
09/2020
1.0
handyman service
  + -1 more
flooring and doors hung
Description of Work: Never got a quote. They kept calling me to do a quote and when I agreed to get a quote they told me it be months before the work could be done because they have workers out sick. Why bother doing quotes if you are going to make excuses that you can’t do the job ?
Rating CategoryRating out of 5
Rhonda M.
02/2020
5.0
handyman service, doors
  + 0 more
Excellent vary please
Description of Work: Doors replaced
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Mr. Handyman Metro East
Thank you for the great review! We work very hard to ensure complete customer satisfaction and appreciate our customers feedback. We look forward to taking care of your next project for you. Sincerely, Darla, Owner
Brad W.
11/2019
5.0
drywall, handyman service, roofing
  + 1 more
Excellent service.
Description of Work: Water damage, roofing, drywall repair.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Mr. Handyman Metro East
Thank you for the review. We work hard to ensure each customer receives the best possible service, and we are happy to help you! Please think of Mr. Handyman of Metro East the next time that you are in need of services. Sincerely, Darla, Owner
Linda B.
11/2019
5.0
handyman service
  + -1 more
Very well. He did a great job!
Description of Work: Empty attic
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Mr. Handyman Metro East
Thank you for your kind review. We appreciate you sharing this on Angie's List! and thank you for your continued business. Sincerely, Darla, Owner
Joyce J.
07/2018
5.0
handyman service, gutter repair
  + 0 more
Very well!
Description of Work: Fixed hanging gutter.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mr. Handyman Metro East
Thank you for the great review! We at Mr. Handyman of Metro East value and respect the trust that you place in us by inviting us into your home. We hire only the best technicians, and strive for excellence, in customer service and quality workmanship. Thank you again and we look forward to taking care of your future projects. Darla, Owner
Mary C.
10/2017
5.0
handyman service, woodworking
  + 0 more
Beautiful.
Description of Work: Stair railing.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Barbara O.
10/2017
5.0
handyman service
  + -1 more
"Excellent"
Description of Work: Install 2 grabs in shower. Secure faucet trim to wall - install ceiling tile T+3 pcs of account file.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$326.4
Response from Mr. Handyman Metro East
We are so pleased that our staff provided you with the excellent customer experience that we strive for with every customer. We look forward to hearing from you again soon. Sincerely, Darla, Owner
J W.
09/2017
4.0
handyman service
  + -1 more
Great
Description of Work: Install new sump pump
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Mr. Handyman Metro East
I know you are very busy and would like to thank you for taking time out of your busy schedule to post a review of your recent service from Mr. Handyman of Metro East. We value each customer and work hard to be the best service provider possible. We look forward to taking care of your upcoming projects. Sincerely, Darla, Owner
Tricia W.
08/2017
5.0
handyman service, replacement windows
  + 0 more
Great.
Description of Work: Replaced window.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Mr. Handyman Metro East
Thank you for the opportunity to take care of your project. We strive to provide our customers with the highest quality of service and craftsmanship. Thank you for allowing us to work in your home and we look forward to hearing from you in the future for your upcoming projects. Sincerely, Darla, Owner
Pattie K.
07/2017
5.0
pressure washing
  + -1 more
Great.
Description of Work: Siding & porch & fence power washed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,225
Response from Mr. Handyman Metro East
Thank you for the great review! We appreciate you taking time out of your day to post a review on our company. We look forward too many more years of service with you. Sincerely, Darla, Owner
Andy B.
07/2017
5.0
pressure washing
  + -1 more
Job done as agreed.
Description of Work: Power wash a stain
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,190
Response from Mr. Handyman Metro East
We love to hear that our customers are satisfied with the work that our technicians have done for them. We appreciate you giving our company the opportunity to take care of your projects and look forward to many continued years of service with you. Sincerely, Darla, Owner
Pam M.
07/2017
5.0
ceiling fans
  + -1 more
.
Description of Work: He took down two ceiling fans and installed two new ones.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Mr. Handyman Metro East
Thank you for taking the time to post a review on our company, we appreciate the positive feedback and the trust that you have instilled in our company to take care of your projects for you! We look forward to taking care of your future projects. Sincerely, Darla, Owner
david H.
06/2012
5.0
handyman service, roofing
  + 0 more
They are responsive. The quality of their work is good. They are professional. Their rates are reasonable. I would use Mr. Handy Man of Madison County again if the need arises.
Description of Work: They did a minor repair on our roof.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Chris D.
05/2012
3.0
handyman service
  + -1 more
They were there on time. I would like to use them in the future but I don't know if we are going to because there were some issues where they had some problems with cleaning up. They are recommendable but not for our purposes.
Description of Work: I used their handyman services.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$80
Response from Mr. Handyman Metro East
Feedback helps make us a better company. We embrace it and look for comments that help us improve our communication and service. But, we were a bit confused when reading through Member's comments. The only time this year we'd been to the home was January 26, not 11th. The total for the trip was $138, not $80. And, we'd done work for Member's mother, not Member. And, at the time we did the work, we were following another service provider who had made errors (heating and cooling specialist). We not only did a task we were asked to do but also tried to correct what we could of the specialist's work. Everything seemed fine. There was confusion by Member's mother after we left, though, about what we'd done versus the specialist as she hadn't been there at the time with Member. Even though there was, we thought, clear understanding after we discussed what we'd done during the visit, she might not have remembered correctly and Member is challenged, at times, helping his Mother understand events. (Additionally, the feedback provided here comes 5 months after our visit.) Prior to that visit, there'd been very positive comments from Member's mother as we'd done a lot of work at that home in 2011. And, despite her insistence at times that we use sub-standard materials or do work in a way that would render the results not in keeping with our quality standards (which was challenging to help her understand that was not in her best interests) we were able to find solutions that always seem to make her happy and, in fact, glowing in praise for our technicians. All along the way, with all the comments we received, not once did we hear we had "problems with cleaning up". In fact, quite the opposite was true - she was effusive in her positive comments regarding every facet of our service visits including communication, skills, follow through, etc. Member's mother is a wonderful woman who we found delightful and full of purpose. She has a very unique approach to having work done at her home which does take patience and understanding. She loves being able to re-use worn materials - that most times, unfortunately, no longer have proper integrity and should be discarded. She second guesses herself and changes her mind a lot (definitely her perogative) which can be confusing to others. But, she always seemed to us worth working with as she was so delighted to make progress on her "to do" list as we continued forward. It warmed our hearts. That's why these comments are more than a bit hard to understand given the relationship we'd enjoyed with Member's mother. We're truly wondering if she's confused us with the other service provider who was there as so much of this doesn't jive with reality - including the date of our visit as they proceeded us to the home.
janet B.
10/2011
5.0
handyman service
  + -1 more
these guys are great because I had just moved and some of my other workmen would look around and say oh that's nothing to fix, but they did not want to get involved with these little jobs. Handyman service will do what ever you want. They may have to go purchase something for the job so it is a good idea to try and have what you need on hand.
Description of Work: This business was prompt and curteous. They do have a trip charge and they charge 80 something an hour. (There are coupons on line) But no matter what was on the list, they are happy to do it. They completed around 6 different small tasks in my home in about an hour and a half The only thing I would reccomend is to oversee some of the tasks as they needed to know exactly how high to install a few items.Over all it was a pleasant experience. I plan on calling them again.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
James A.
09/2011
1.0
handyman service
  + -1 more
He gave me one estimate. Then he changed it two more times. He overcharges. He isn't very trustworthy.
Description of Work: I used Mr Handyman of Madison County to get a quote to put a drain in a window well.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
2.0
Response from Mr. Handyman Metro East
It's always helpful to get feedback from customers to know where you might need to improve. And, the comments from Member are no exception. He is correct that we gave him one estimate. But, we always say (and most people understand) that if you find out, once you "dig in" to a project, that it includes some issues that were unforeseen, that the estimate might have to be adjusted. And, that was the case with Member's project. Below the surface of the ground in which we started digging, there were huge rocks that were going to have to be removed before continuing. It was obvious it was going to take more time and cost more and we apprised Member of that immediately. We don't want any surprises for our customers. He was not happy with the new assessment and understandably so. (But, we would rather be up front upon discovering an issue and adjust our estimate than to go forward and hand a customer an invoice that was much higher than originally anticipated.) He dismissed us curtly. Yet, we thanked him for having contacted us initially. We would have liked to have gone forward and done the work for him as we have no doubt it would have been a job well done and solved his problem. No work was completed. No invoice was submitted (so there was no "overcharge"). And, we didn't even charge for the initial estimate nor our trip there to start work. We would rather lose money from our efforts than charge someone when we didn't complete a service. Trust is of paramount importance to us - that's why we guarantee our work, why we bond our technicians and why we over-communicate when doing work for our customers. Again, no surprises. We're proud of all the very positive testimonials that we've received, and have on our website, as they more accurately describe how our customers find our services. We feel very blessed to have such a high percentage of repeat customers who refer us to others enthusiastically. In reviewing steps taken with Member, the only thing we could potentially have done, even though the revised assessment seemed clear and we explained the issue in depth, was to ask him if he truly understood what caused us to revise - one time only - that initial estimate. Despite what we thought was a thorough explanation of something very obviously seen, perhaps he was still unclear what an impediment to progress the rocks really were to our being able to stick with the estimate. And, the "he" Member alludes to was one of our many qualified technicians. This is a small company of skilled technicians, not just one man.
Ian M.
09/2011
3.0
doors, handyman service
  + 0 more
The day before, the worker came out to measure and survey the job before starting. He said that he could do the work, no problem, and left. The next morning, he was there, promptly at 8:00 a.m., the agreed upon starting time. I was then presented a form, outlining work cost of $85 per hour plus materials plus $45 travel. I pointed out that I had been given a firm price. Now, I understand that every job is different and that there could be some flexibility in time, but I couldn't get an adjusted (or not to exceed) price from the installer. Could it be up to an hour? 2 hours? 4?, he didn't commit. The problem is, once the door/frame is removed, you've pretty much given them carte blanche on their time, as they can't quit until the door is installed. I didn't want to end up spending $800 or more installing a door. I don't understand why the installer wasn't aware of the price given to us by the company or why, the possible issues, presented to me, the morning of the job, weren't given the day before or during the initial discussion over the phone. We mutually agreed to cancel the service.
Description of Work: I was given a verbal price of $384.00, after a 10 minute discussion of related issues etc, to install our new front door. The new door was 36" wide vs 34" for our existing door. We arranged for a time to have the work done.
Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from Mr. Handyman Metro East
Rarely do we receive negative feedback but it's always helpful to know how customers feel in order for us to go forward and learn from it. Member is correct in that our worker did make 2 trips to her house: initially to measure and discuss the project and then to actually do the work. She had purchased the wrong size door, on sale, and really wanted to be able to use it despite it being 2 inches too small in width. (We've had to handle challenges like that in the past, so this, in and of itself, was not an issue.) We did give her an estimate when she called initially, which the technician was well aware of, but told Member, during his first visit, would be the probable charge if there weren't any issues that became apparent once he started the work. He then told her what he could potentially encounter once he started removing the current door. The form the technician presented to Member the next morning, when he came to do the job, was a blank invoice. We always ask permission to start work (after there's a proper discussion about what needs to be done) and, in so doing, have the customer sign their approval on our blank invoice. The charge was to be $85 per hour plus $42.50 trip charge (not $45) as was clearly stated on the form. And, we always estimate our work - we are a time and materials business. We do not offer "firm" prices as that doesn't benefit us or the customer. We only charge for the time we're working. (Oftentimes we come in lower than our estimate and that's all the customer pays. There's no reason they should pay a "firm" price that ends up being too high.) Our technician didn't commit (Member is correct) to any "firm" time period as, so often when we put in doors, there's no obvious evidence whether or not the frame is still in good shape until we start the job. And, this was a situation where we were going to have to make significant adjustments to the door frame given it was 2 inches smaller than her new door. (We've often found wood rot in older homes.) He wanted her to fully understand the situation before he started work but also reiterated that, barring any issues, the original estimate was good. The possible challenges were all discussed on the first visit - the night before the work was to be done. And, when we discuss projects on the phone when customers first call, we always make sure to tell them "it's an estimate" and that, in situations like these (replacing a door), we have encountered wood rot in the past that required a bit more time (generally not much) to address properly. On slogan includes a phrase we truly believe in: Done Right. That's why we guarantee our work and comport ourselves as we do - with pride, honesty, proper communication and respect. Member said she was going to find another door - one that was the proper size - and have her husband install it. That sounded like a good solution and one that potentially wouldn't present as many challenges as trying to install one 2 inches too small for the frame.
kimberly T.
09/2011
5.0
drywall, handyman service, interior painters, basement remodeling
  + 2 more
It was a good experience. They are very clean and prompt. The owner actually came out to the site to make sure the work was being done properly. They did a great job. They cleaned up after themselves and are very neat.
Description of Work: I use Striking Renovations to replace a wall and paint.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Jerry H.
07/2011
5.0
deck cleaning, doors, handyman service
  + 1 more
Mr. Handyman came to my house at 9 a.m. to provide me an estimate. I was off of work that day and asked if he could do the job that afternoon. After consultation with scheduler he agreed to do it that afternoon. I went to Home Depot and purchased the door I wanted and the boards and flashing for my deck. Mr. Handyman was available at 2 pm that same day. I was glad I had them replaced the door because my house has settled quite a bit since it was built so some more extensive modifications had to be done to my door opening than what I would have been capable of doing myself. There was also some water seeping betwen my deck and the outside wall of the home that was going into my basement. Mr. Handyman used flashing, 1x4 pressure treated wood and caulking to prevent any further seepage. It was a fantasic job performed by a high quality worker for a very fair price.
Description of Work: Installed a new swinging exterior door in my basement. Flashed a portion of my deck against the house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jack C.
06/2011
5.0
handyman service, roofing
  + 0 more
They contacted us immediately. Came out when they promised and did the job in no time for a great price.
Description of Work: Part of the roof was allowing the rain to seep in at the rafters.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Ginny D.
05/2011
5.0
fencing, handyman service
  + 0 more
They handymen from Mr. Handyman of Madison County Company did a really good job. I was really pleased with them. I would use them again in the future.
Description of Work: I used Mr. Handyman of Madison County Company about two weeks ago. They repaired our fence.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy V.
12/2010
5.0
handyman service, insulation, plumbing
  + 1 more
The service representative who performed the work was knowledgeable, neat in appearance and very professional. His work was very good. The correspondence with the office was informative and helpful. I plan to utilize the services of Mr. Handyman on my next home remodeling project. I will also recommend Mr. Handyman to my friends.
Description of Work: Mr. Handyman replaced our bathroom fixtures (sink and shower) and installed window insulation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
david H.
12/2010
5.0
gutter repair, handyman service, roofing
  + 1 more
I met with Mr Handyman at my house and explained my roof leak problem. Mr Handyman gave me an estimate and scheduled a time for the repair. Mr Handyman showed up on time and completed the repair to my satisfaction. The experience was very good. I recommend Mr Handyman to others.
Description of Work: I had a roof leak that had been repaired by others only to start leaking again. Mr Handyman repaired the roof correctly. The roof has not leaked since Mr Handyman completed the repair.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$410

Contact information

1309 VANDALIA ST, Collinsville, IL 62234

http://www.mrhandyman.com/metro-east/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Handyman Services,
Plumbing,
Finished Carpentry and Woodworking,
Gutter Cleaning,
Electrical,
Doors,
Kitchen and Bath Remodeling,
Pressure Washing,
Drywall,
Decks and Porches,
Ceiling Fans,
Lighting

FAQ

Mr. Handyman Metro East is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Mr. Handyman Metro East accepts the following forms of payment: Check,CreditCard
No, Mr. Handyman Metro East does not offer free project estimates.
No, Mr. Handyman Metro East does not offer eco-friendly accreditations.
No, Mr. Handyman Metro East does not offer a senior discount.
No, Mr. Handyman Metro East does not offer emergency services.
Yes, Mr. Handyman Metro East offers warranties.
Mr. Handyman Metro East offers the following services: Handyman, Kitchen & Bath Remodeling, Drywall, Windows, Door Installation, Electrical, Plumbing, Light Fixture, Gutter Cleaning, Deck Construction, Painting, Picture Hanging, Furniture Assembly, Landscaping, Fascia, Soffit, Siding, Roof Repairs, Power Washing.
Full roof replacements, Carpet Installation, HVAC.

Contact information

1309 VANDALIA ST, Collinsville, IL 62234

http://www.mrhandyman.com/metro-east/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed