Under One Roof Inc

They were very responsive and professional over the phone. Their price was very reasonable as well. If ever we move again, we would certainly call them.

The workers are the real stars here; my impression of the Owner is that he is unorganized and unprofessional. I am a business owner who hired Under One Roof to move house furnishings from a furnished rental dwelling to a storage facility. On my first call with Owner (Friday- 7/27) we set a date for Thursday-August 2 at 2pm. Before ending our call, he requested that I call him back the next day to remind him of our appointment so that he could add it to the schedule. While not a typical request, I agreed to call him back the next day. I called early evening (Saturday) and when he answered, I explained that I was the caller he had spoken with yesterday and that per his request I was calling to remind him of next week?s appointment. Even after the intro, he responded like he was confused about why I would be calling. I again repeated that HE asked me to call HIM as a reminder. He seemed to check his schedule and then replied by confirming the time for 1 hour earlier than the original appointment. This was not a problem for me, so our date and time was confirmed for Thursday-August 2 at 1pm. On the morning of the move, the Owner left me a voicemail requesting that I give him a call if it was okay for his guys to arrive earlier than our scheduled time. As I had a busy morning, I did not access the message until close to our scheduled 1pm timeslot, but as soon as I intercepted the message I returned the call to let the Owner know that I received his message late, but that I was on location and still on track to meet with the movers for our 1pm move. The Owner seemed agitated, saying that I shouldn?t call him on that number (the same number he called me on). He then said his guys should have called me anyway. I was taken aback by what I felt was another bizarre reaction by the Owner. I told him that I was returning his call as a courtesy and that, no, I had not heard from his guys. He kept inferring that things were busy and that they would just get to me. Now ? perhaps the Owner was having a bad week. I have had bad days too, but I don?t pick fights with my customers for no reason, under any circumstances. The movers were great, but the Owner ? unprofessional - and behavior bizarre.

WOW! These guys are great! Roberto, Dossy, and Joe from Under One Roof showed up on time. They worked non-stop. I had to tell them to slow down as we would get to the move-in place too early as I had a reserved elevator space during a specific block of time. I had the equivalent amount of stuff for a studio. My total move was done in two hours. Would definitely use Under One Roof in the future.

A difficult move -- heavy machinery, tight spaces, etc. The four men on the job were excellent -- strong, experienced, friendly, professional, and careful. No walls or floors were marred, and no machinery damaged. They did a careful job of padding and tying down in the truck. I intend to have Under One Roof move the "regular" furniture in our household and in storage to the new location.

They were outstanding. Punctual, hard-working and professional, and very pleasant. Would recommend without qualification.

I scheduled the estimate over a week before. When the day came, the estimator never showed up. After an hour and a half, I called, and he sounded surprised at first, and then recollected that we had had an appointment, then told me a story about a truck breaking down, etc etc. I don't doubt that he may have been dealing with issues, but to miss the appointment, and then make a number of excuses - too much information! So, despite my better judgment, I rescheduled for a day later. That next day, he was an hour and a half late! I did call and leave a couple of messages, which I did not get in time because my phone was charging, but still... When he finally showed up at my door, I was on my way out to a meeting. Needless to say, I will not be rescheduling for an estimate. We went with a different mover.

We used Under One Roof for the second time in March of 2012. The first time we used them, we referred to them by a friend in 2006 and the first move when fairly well. Unfortunately, the move in March of 2012 was quite the opposite. The issues that we had recently were that the company lost a very expensive and sentimental antique and the move took much longer than we were originally quoted. My grandmother and my sons? great-grandmother gave the antique that was lost to me. The piece was valued at between $1000-$3000. We knew that it was missing the morning after the move because we literally moved from one house to another about 1 mile between the two. We called the owner the morning after our move at 8 AM to inform him of the loss. We were told to look again because he was sure that it was at our new home. It was not. When we contacted Under One Roof for the second move, we had the owner come over and go through the home from where we were moving to see exactly what items would be moved. We wanted to make sure that he was going to be able to give us a realistic quote. He quoted 10 hours with 4 guys and 2 trips. The day of the move, 3 guys showed up and the entire day they kept asking, "Does this go?" while pointing to objects. I kept telling them that EVERYTHING goes. Everything in every room and all of the items in the garage. Later in the day, the foreman told me that he was not told that the garage needed to move. I was perplexed because Tony the owner came and did the quote. The move ended up taking about 4 more hours than what were quoted and 4 trips. At the end of a very long and stressful day, we were asked to pay a big difference. I explained that we were not happy about that because we were supposed to have 4 guys and the team seemed very disorganized throughout the day. We had plainly labeled all of the boxes with the names of the rooms in which they should be placed. They just put boxes in miscellaneous rooms. After much discussion, the owner's wife (who is apparently the person who wears the pants in the business) agreed to lower the price on the overall move. I never was able to speak to her though; all of the negotiation was done through the foreman. When we realized that the sentimental antique was lost, it took several phone calls to convince them that it truly was missing. My assumption was that when the guys were loading the items into the truck late into the evening, it was set aside and someone came and picked it up when nobody was watching the truck. I told Tony this and he just said, ?You don?t know.? I have been trying to work with Tony since the item went missing. He essentially told me that I signed an agreement that states that they will only pay be $0.30 per pound. He informed me that I should have purchased additional insurance. Well, I was never offered additional insurance when I was given the original quote or on the day of the move. Also, I did not sign any contracts only the statement with the final amount at about 11 PM the night the move ended. I should also mention that after the move was finished, I went back to our home and found that a HUGE piece of art was left along with the large ivory box with my wedding dress. Both items were so big, there is no reason the guys should have missed them. I am really glad that I went back over to our old home. In dealing with Tony, it seems that his wife is really the person who is making all of the decisions but she has been avoiding me. I was also told that they had filed a claim with their insurance company but nobody has contacted me from the insurance company in the past 3 1/2 months since the item was lost. Lastly, the most disconcerting thing is that Tony has been extremely rude throughout the entire process. He keeps referring to the fact that he lowered the overall bill the evening of our move and he is clearly unhappy that we asked him to do that. He keeps connecting the bill with the lost item. He has offered to replace the antique with one that is between $250-$300. The only fair resolution that I see is that he pay us $1,000 (which is on the lower end of the comparables) so that we can at least put that money in our boys' college fund since I can no longer give any of them the piece of furniture from their great-grandmother. Unfortunately, Tony and his wife Michelle are not willing to do the right thing by us and I would like to make sure that nobody else has to deal with these unprofessional people.

It went great. I reached them only a few days before the move and they were able to work us into their schedule. They took care of everything, and made a very stressful day much less so. it was raining, we got lost going to the roommates apartment, they kept their sense of humor and helped me keep my sanity. Oh and they are excellent movers, they know what they are doing.

Under One Roof Moving Services was the best moving experience I've ever had and believe me I recognize and greatly appreciate the great service. I didn't experience the usual stress that is involved with moving; these guys know what excellent customer service is...other moving companies should model after Under One Roof. I have told friends about Under One Roof and the great move I had and I will definitely call on them again!!

Tony did call me after receiving the email and explained that the driver had an emergency with his baby and that is why they left things undone.He said furniture put together like IKEA has a tendency to break. So the end result is that I bought a new TV stand and I still can't get the lift chair to work. Haven't even started with the stereo roller! Tony did apologize but I wouldn't use them again.

I underestimated the amount of stuff that we had. Told Tony that I wanted four people and one truck for 5-6 hours. We ended up making two trips - first trip from old house to new house; second trip from storage unit, plus more from old house, emptying at new house. Took just under 8 hours. Team moved very quickly and worked hard, no issues with level of effort or sense of urgency. We did all of our own packing, so no comments on that. They did a great job wrapping and handling furniture, and the pricing was straightforward (cost per hour) without variables for "number of tape rolls used" that I heard from other movers. Was happy with the move, underestimation was my fault, would use them again.

These movers our outstanding. They did an excellent job. We had 4 men with a 24-foot truck. The moved us from a 3rd story walk-up into a house in about 8 hours. The movers were friendly, professional, and very good at what they do. My wife and I were both impressed. Although their hourly rate was the highest of any of the companies that I contacted (I got quotes from 3), they do not charge for supplies. I thought they might skimp on supplies because of that, but they did not. Everything was wrapped in plastic and/or in blankets, and they didn't hesitate to use their wrapping supplies. Even though they had the highest hourly, they came in cheaper than any of other companies because we didn't have to pay for those supplies. I highly recommend this company.

Tony was responsive, though he sounds very busy. The two man crew he sent were 20 minutes, but he notified me a ahead of time and give in was morning rush hour in Chicago, that was more than acceptable. It only got better from there. I've moved many time and this was the best moving crew I've ever worked with. They were not only well trained and customer responsive but their attitude was one of getting the job done. As the lead on the crew said "there are no coffee breaks in moving." This was a superior experience.

The move went extremely well. I spoke to Tony several times before the actual move date to make sure we had enough man power to do a challenging move from a 4th floor walkup to a 3 story townhouse. We decided on 5 movers to make the stairs more bearable, and Tony checked back the day before the move to get a final box count and determine how many wardrobe boxes we would need. The guys arrived promptly and were super professional and nice. They padded and / or wrapped everything and were very careful not to ding any of the newly painted walls in the building common areas. The entire move was completed in 4 hours, including a couple moves of items from room to room when we changed our minds after we got it in the new place. These guys were so good they turned a day I was dreading into a pleasurable experience. I would definitely use them again and recommend to anyone who asked. It was well worth every penny!

It went very well.. we had all items packed and ready - the three men showed up at 2pm - looked over my stuff- I signed a paper that said I understood what they charged ($114/hour for three guys - with 1 hour transit fee) - then they got right to work - shrink wrapped and blanketed some of my furniture and took everything to the POD - using every extra space so things would fit. The whole move took about 2.25 hours - and I gave them a pretty large tip (I had thought it would take MUCH longer). This company had no hidden fees like a staircase fee or elevator fee. Unless my items were packed so tightly they got damaged (I won't know for a few months) - I cannot say ONE bad thing about the movers or this company! I would definitely use them again.

Although I was calling two weeks before my schedule move, I had difficulty finding a mover for the end of the month. I checked Angie's list and called "Under One Roof." Tony was fantastic and very cooperative. Advised me as to where I might find supplies at a reduced cost. His 3 movers showed up on time and worked constantly for 8-1/2 hours. The price was fair and the movers were fantastic and never complained about how much stuff we had. I would definitely use them again!

Very well. Two employees, Jose and Roberto, came at the proper time, and did an excellent job. They were polite, careful and efficient. They accomodated themselves to the slightly different procedure required at the Forest Park address, where I had to go in before them and secure the safety of two dogs, before they could enter with the furniture. All furniture was delived without damage.

The workers always showed up on time and were very careful. I had a lot of fragile stuff and nothing was broken-----Eric and Mike and all the others are great guys to work with. I'd definitely use them again. The best!

These guys were great. Although they showed up a bit late, they hit the ground running and got all my items moved in record time. They did a great job of wrapping all items and nothing was damaged. Courteous and very professional. Already referring them to others.

The team of Roberto, Steve and Dustin were fantastic! They arrived promptly at 10:00, were careful of the magnolia that hangs over the driveway and got to work quickly. It took them almost 2 hours to carry 150 boxes up the stairs of my basement to the truck. They worked as a well oiled machine. Steve and Dustin carried the boxes to a staging area in my garage and Roberto carefully loaded them on to the truck. They were all very respectful with my Husband's boxes as they are a lifetime collection. After the truck was loaded, I headed to Public Storage with them close behind. The unloading of the truck went like clockwork and they carefully stacked the boxes in neat piles that were not too tall. Roberto, Steve and Dustin were professional, friendly and helpful. I would definitely use this service again.

Eric, Mike, and Seth were my movers. They were very professional and courteous, and despite having to go up and down 3 flights of stairs on an 85 degree day they worked their butts off. I saw them strapped with multiple boxes on their back (quite a few book boxes), working continuously throughout the 5 hours it took to move. The original estimate was for 2-3 hours, but I'm guessing I underestimated the amount of stuff I had. The bulk of the time was spent at my apartment, the time spent unloading the truck at the storage space was only an hour.

They were on time and finished within two hours. They were very efficient. I had 24 hour notice and they were able to accommodate that. It was also very hot and they rose to the occasion.

They arrived early on Wednesday, got everything loaded, checked all closets etc making sure we didn't leave anything behind, disassembled furniture, arrived at the new place and unloaded and reassembled everything. They finished quicker than expected :)

The appointment was for 11:00 a.m. The movers, Eric and Mike, came right on time. Both men were courteous and pleasant. They got right to work. Wrapped certain pieces of furniture that needed to be wrapped for protection. They seemed to have barely any trouble maneuvering the furniture out the doors. They did not even have to take apart a table; they managed to get it through the door. They finished in under an hour. They did a great job. I highly recommend them.

I highly recommend using these movers, I am completely satisfied. The guys were very prompt, exactly when they were scheduled to arrive. They were friendly, very professional and careful padding and moving my belongings. Wasn't a great deal of items as I only needed them to move large items I couldn't handle on my own, however my large items took up quite a bit of their truck. They took care in placing items, which was a concern due to brand new hardwood floors.