LOCAL CHICAGO MOVING SPECIALISTS. WOMAN OWNED and operated. 13 Year Super Service Award Winner. We keep moving simple and stress free with easy to understand pricing and trusted moving crews. We specialize in local moving in Chicago and the Chicago suburbs. Estimates are provided free of charge. For your convenience we accept Visa, MasterCard, Discover and American Express. Contact us directly at 773-472-5784 www.underoneroofinc.com ILCC 77724.
Business highlights
42 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Services we offer
Moving Services include Local Moving, Residential, Commercial, Office, Antiques, Packing & Unpacking, Rental Truck Loading & Unloading, Pod Loading & Unloading, & Moving Boxes.
Under One Roof Causes Us to Miss Our Closing! They didn't estimate the job correctly, they sent one small truck and 3 guys. The guy's were great. Mistakes happen but our contact at the company proceeded to blame us for their mistake. They refused to send additional resources to make sure we got out of the house before Closing. They knew we were going to miss our closing and still did nothing to remedy the situation. They never even called us after the initial move to see what they could do to help. This costs us hundreds of additional dollars to hire another set of movers and "buy" more time back from the buyers to get out of the house. Under One Roof Moving is the textbook example of how to NOT take care of any customer.
Description of Work: Local Move
Rating Category
Rating out of 5
Devin T.
05/2021
1.0
moving companies
+ -1 more
The WORST moving experience ever!!! If I could give them zero stars, I would. DO NOT USE. The owner of the company, Tony, constantly called me to check up on the movers, and when he realized they weren't going as fast as he wanted them to, he told me that he had another job at 2pm and that this needed to be done ASAP. Like it's my fault that your movers were 30 minutes late and that you scheduled back to back moves?! He also got mad when I told him parking at my old place in Lakeview was limited. Has he even been to Lakeview? PARKING IS LIMITED. That's nothing new, and a moving company in the city should know that. Then the movers couldn't get their excessively long 24 foot truck into the alley and loading dock at my new place, even though 26 foot trucks go into that loading dock regularly. Tony then calls me to tell me his movers are livid and that he's just going to have to take my stuff back to my old place and come back the next day with a smaller truck. WHO SAYS THAT??? He yelled at me while I tried to go find the owner of a truck that the movers thought was in their way, even though the garbage truck (which is a much wider truck) was able to get by this other truck just fine. I'm sobbing during all of this and getting berated for a driver's inexperience. Moving is stressful enough, and getting yelled at by the owner of the moving company was HIGHLY UNCALLED FOR. The movers also made snide comments like "We have to walk your stuff all the way down there?" when they realized the loading dock was a ways from the entrance. Not only that, but my TV stand fell over, and I have STILL NOT RECEIVED A PHONE CALL ABOUT MY LIABILITY INSURANCE AND COVERAGE FOR THE DAMAGE. I want to be very clear here and say that the movers were NOT THE PROBLEM. TONY IS THE PROBLEM. The movers did the best they could, and I could see their frustration from a micromanaging boss who thinks it's okay to berate his own employees and the people paying him for their work. !!! DO NOT USE THIS COMPANY !!!
Description of Work: Moving apartment
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$450
Pranav B.
01/2021
5.0
moving companies
+ -1 more
It was very easy working with this company. I just send the photos of what I need to be moved and Tony gave me an estimate. Also, what I really liked was that they charged me after delivery via card. Other companies that I checked had complicated procedures like they would take a cash deposit and/or won't take credit cards and so on. The move itself was simple. The movers came at the time they told me, wore masks, and were very professional. This move was charged by the hour and the movers did not waste a single minute. They even reached our new house before we did. I would highly recommend under-one-roof.
Description of Work: Very easy to work with and very professional
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Kelly E.
10/2020
5.0
moving companies
+ -1 more
The team from Under One Roof did a great job. They called ahead and arrived on time. I felt like all of our furniture was handled very carefully and protective wrap was used wherever necessary. Final pricing was consistent with the original estimate. Overall we are very happy.
Description of Work: Local move with 2 stops
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Philip M.
06/2020
5.0
moving companies
+ -1 more
Great - on time, efficient, quick The guys were great !
Description of Work: Move out / Move in
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Ann B.
06/2020
5.0
moving companies
+ -1 more
I was out of town and COVID-19 restricted travel when our condo was sold and closed. I had to get it packed and moved out of state. Tony worked with me through text and phone calls to figure it all out and to ensure everything went well. My sister was there on move day and she said they were careful and fast. The lead mover was so helpful - he even texted me images of the packed container just in case there were any problems with damage during shipping. I didn't get to open the PODS container for about 2-3 weeks after it was sent; when I did, nothing in the container had moved, all the wood was well protected, as well as all the breakable items such as dishes. Tony emailed me the key to the PODS and I received it quickly. My only constructive feedback is related to email. I had to coordinate with the Realtor, my sister, the movers and the PODS folks and email was the only method to include everyone. It could be that the emails went into a SPAM filter, but none of those emails were replied to. That meant they didn't know some information that would have helped everyone.
Description of Work: Packing and moving into a PODS container.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Alex B.
05/2020
5.0
moving companies
+ -1 more
It was great! We needed to move during covid-19 and they showed up with gloves and masks and we extremely safe. They are also very fast but cautious. They were nice and took great care of our stuff. Hire them for your next move! Also these people are doing an essential service so tip tip tip!
Description of Work: Moving our apartment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
takisha C.
11/2019
5.0
moving companies
+ -1 more
it went well they got to my home on time. with Two men they did a great job in a timely manner. Thank you guys for all the hard work
Description of Work: moving to another home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jenny C.
09/2019
5.0
moving companies
+ -1 more
GREAT experience. Under One Roof recently helped me move into my new house. On the business end, everybody that I worked with was well organized, friendly, honest, and accommodating. Communication was excellent- when the guys were running just a few minutes late, I was contacted immediately by the office. The guys who came out to move us were also outstanding. Very friendly and helpful. I felt completely comfortable letting them do their thing while kept myself busy taking care of other household items. They took great care of our belongings and were careful of our new house as well. I would highly recommend Under One Roof to anybody who is making a move of any kind.
Description of Work: I needed to move from one house to another.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Abigail S.
08/2019
5.0
moving companies
+ -1 more
Billy, Ladron, and Laray were efficient and friendly. They got the job done quicker than even their minimum estimate, so I paid less than expected.
Description of Work: Moving from one apartment to another in the same city
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$325
Holland S.
08/2019
5.0
moving companies
+ -1 more
It was a very simple move and we were well prepared but they were very fast.
Description of Work: Move from Chicago to North Suburbs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Lorraine B.
07/2019
5.0
moving companies
+ -1 more
Excellent and hard working employees, they were polite, fast, neat, strong, everything you want your movers to be. Absolutely recommend!
Description of Work: unloading pod into apartment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Loren H.
07/2019
5.0
moving companies
+ -1 more
I had a really great experience with Under One Roof, from the very helpful and patient person I spoke to on the phone and his colleague who I corresponded with over email to get an estimate, to the movers themselves. The two movers, Billy and Allen, were extremely communicative about their timeline for my move when they were en route both to start my move and when travelling to our destination. They made quick work of loading and unloading and got creative with narrow staircases. I was impressed that they treated even my hand-me-down student furniture like it was worth thousands of dollars. Overall found it to be great value and would definitely use them again!
Description of Work: Moving (Two 3rd floor walkups!)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vicki G.
07/2019
5.0
moving companies, storage units
+ 0 more
It went very well. At the pick up location, security said they did not know they were coming. The driver went in and talked with security, and I called, and we worked together to get it straighten out. Driver and helper were very nice, they did a great job at both ends of the trip.
Description of Work: We had furniture moved from a warehouse to an office.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
M B.
06/2019
3.0
moving companies
+ -1 more
I called to get quote and the gentleman was not that helpful (asked a lot of questions) and in fact had to call back twice then was quoted $130 just for travel time. I would not call for anything (not even an estimate)
Description of Work: Appliances moved
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
$390
Response from Under One Roof Inc
Thank you for your interest in using my company last Monday afternoon to replace the other movers you thought were unprofessional and fired. I apologize we didn’t have a crew to come out immediately, but we are usually booked pretty far in advance and rarely have last minute openings. As for contacting us several times for an estimate, this was either your or our phone disconnecting (we usually don’t have this issue) and we were both attempting to call each other back. I am happy to hear that we ask many detailed questions pertaining to a customer inquiry so we can fully understand a move. This allows us to send the proper crew, proper equipment and give accurate estimates. We do indeed have a travel charge (as all professional movers do). Ours varies based on the distance of the starting location and ending location from our office. Farther away locations, such as your locations, are a higher fee than those closer to our office. This covers the crew’s time, gas, tolls etc… needed to get to and back from the move. Michelle Mathena President
Michael W.
04/2019
5.0
moving companies
+ -1 more
This was our first time using Under One Roof. Move occurred 04/06 and went so smoothly. I had given a full list to Tony to explain what we were moving. I had packed my place very well in order to gain time and facilitate the movers work. They were 4 individuals associates. Nate was the associate in charge. I met the team and explain them the way I had packed and to be careful of our floors and walls. They did an amazing job, went fast and our move was complete in 3 hours and 15 min. All the associates were very courteous, professional and worked well all together. The move in to the new place went as well as the move out without any issue. We were very pleased and will definitely re-use them again.
Description of Work: Condo Move
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Elizabeth S.
03/2019
5.0
moving companies
+ -1 more
Our move went so smoothly. Under One Roof arrived exactly on time and finished early. The movers were friendly and professional. We are thrilled with how easy they made our move go!
Description of Work: Cross town move
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Jenny C.
10/2018
5.0
moving companies
+ -1 more
Great! Really organized service right from the beginning. The guys are friendly and professional. I would definitely go with them again.
Description of Work: I needed some pieces of furniture moved from my house to my parents’ house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lea G.
10/2018
5.0
moving companies
+ -1 more
Under one roof was punctual, professional, courteous, and affordable. I couldn’t have moved into our new place without them. I have recommended under one roof and will continue doing so.
Description of Work: I needed moving services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
SCOTT K.
08/2018
5.0
moving companies
+ -1 more
It went very smoothly. They were very capable, friendly and good problem solvers. Competent and economical!
Description of Work: I needed to have a bindery moved, including some heavy iron pieces of equipment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Under One Roof Inc
Thank you for choosing Under One Roof for your move and taking the time to leave us feedback. Good luck at your new location!
Virginia I.
09/2017
5.0
moving companies, piano moving
+ 0 more
The guys were professional and pleasant to deal with. The piano arrived safe. I'll recommend them to anyone looking for movers.
Description of Work: They moved a spinet piano I purchased from Westmont to my house in Bolingbrook.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$480
Adam M.
08/2017
5.0
moving companies
+ -1 more
Tony and his team were great. I didn't have time to box everything up and they helped me box last minute items and carefully pack and move everything to my new apartment. Everyone was friendly and professional and the move went smoothly and quickly. Highly recommended.
Description of Work: I needed to move out of an apartment I had been in for over 8 years. A full house of furniture and artwork.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Kim D.
06/2017
5.0
moving companies
+ -1 more
Tony and Michelle make it very easy to set up the move and were quick to answer any questions I had. The moving crew was very friendly and careful with all of my belongings. Everything arrived safe and with no damages. Anything valuable was protected and packaged with care. All of the materials were included for packing with the hourly price so there was no surprises with payment and nothing cost extra and the end of the move.
Description of Work: moving from a townhouse to a condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575
Steve K.
06/2017
5.0
moving companies
+ -1 more
I couldn't be happier with the service I received from Tony and Under One Roof. Upon inquiring with Tony about how quickly he could have his workers out he was promptly helpful and very clear with everything from how many people he would need to send to how long they would need the truck and what any transportation charges would be. I informed him I had already packed myself up but he did mention that was a service they offer as well and if I know Tony, I know he is an excellent packer. From the minute his team arrived they set to work and quickly had everything loaded up and secured. We were done with the move in a little under three hours total and I paid his team on the spot, and looked around my new place, happy to not have to worry about a thing any longer. Tony made my move bearable and easy. Hire them, you won't regret it.
Description of Work: I needed to move out of my shared apartment with an ex-girlfriend who enjoyed waking me up in the middle of the night by throwing shoes in the general direction of my head.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brian R.
04/2015
5.0
moving companies
+ -1 more
I give them four stars out of five, they were a little slow. The service was great, it’s just a little slow. It took five hours and I think it should have taken three and a half hours to pack.
Description of Work: I used the services of Under One Roof for moving.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies
FAQ
Under One Roof Inc is currently rated 4.8 overall out of 5.
Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Under One Roof Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Under One Roof Inc offers free project estimates.
Yes, Under One Roof Inc offers eco-friendly accreditations.
No, Under One Roof Inc does not offer a senior discount.
Yes, Under One Roof Inc offers emergency services.
No, Under One Roof Inc does not offer warranties.
Under One Roof Inc offers the following services: Moving Services include Local Moving, Residential, Commercial, Office, Antiques, Packing & Unpacking, Rental Truck Loading & Unloading, Pod Loading & Unloading, & Moving Boxes.