Preferred Comfort Heating and Cooling

I will definitely use Preferred Comfort in the future.

Very communicative and quick to respond.

He did nothing, did not even open the unit and check it thoroughly. I told him that the landlord had tapped in the our ducts and extended some air flow to the basement and he immediately said that's the problem without looking at the unit itself. For the amount of money I paid, he could?ve at least opened and inspected the furnace very thoroughly. I called about the furnace not working properly, not the ducts that are not working properly. I don?t know it feels like I was scammed out of $95. He was here less than 20 minutes. To me that?s a ripoff.

Vini was a pleasure to work with from initial contact to payment upon completion of work. Our furnace stopped working late one evening and by morning our house was a chilly 45 degrees. With a 2-year-old and forecasted sub-zero temperatures less than 24 hours away, we needed service ASAP. Vini was there less than 4 hours after initial contact, quickly identified the issue, procured the needed replacement part and got it installed. He even identified an issue we were unaware of and addressed it at the same time. He let us know it would eventually require additional attention, but explained we were fine for the time being and didn t try to give us a hard sell on something that wasn t critical. He clearly communicated with us during all steps of the process and let us know what our options were. Rates were fair and he was professional in all aspects of service. Preferred Comfort Heating and Cooling will be our first call next time we ve got an urgent service need and we ll also be using them for routine maintenance. A+

Extremely personable, arrived later than anticipated, but stayed in constant contact to let me know ahead of time, recommended a cleaning instead of a replacement of the suspect part in my furnace, and recommendation was solid. Great experience.

Vini was not the first to respond, but he was the first to call and get the details of my issue. Vini answered all of my “what if” questions and gave me quotes. I also felt that Vini and his team went the extra mile with services, recommendations for future services, and care and cleanup with the job. Vini also knew what he was doing and was in and out of my house in 20 minutes. I would highly recommend Vini and his team!!!

Vinny was great. He is knowledgeable and professional. He fixed the problem quickly and explained the costs. I will recommend him to my neighbors.

Very good quality for decent money.

Mr. Ochoa was punctual, bilingual and explained the issues and remedies. He communicated well and was very professional. We appreciated his recommendations and made a follow up appointment to update our furnace efficiency. Thank you.

Vini was very easy to work with. Great communication, explained everything completely and charged a very reasonable price. Best of all he was very quick to reply and get to my house to fix my furnace!

Excellent service, quick, great communication.

Considering it was an after hour service call, I was very impressed with his response. Thanks for your assistance.

Excellent service from Vini; explained everything and was very helpful and efficient

Prompt, excellent service. Vinnie is very knowledgeable and didn't mind explaining what he was doing or answering questions, Highly Recommend.

Great customer service, very professional, resolved my problem w/AC... very pleased with this company, would recommend to others.

He was very responsive, got back to me right away and did a really good job.

Exceptional service!! Diagnosed the problem and completed the work efficiently. Will certainly use them again.

They were extremely helpful in identifying my next steps and were very helpful.

They responded very quickly to my initial request. Very flexible with scheduling when we had a lot of changes. Would definitely recommend and work with again!

Very good response with the tenacity to complete his day.

Vinnie very polite and knowledgeable of what he is doing.

They explained things well. Very professional. The whole process with the site and making an appointment, very easy!

Excellent communication and will work with you regardless of budget and help find a suitable reasonable amount and time frame for payment.