Nevernest Pest Control

They are lousy, they don't stand by their word. The owner was very rude to me. They did not follow up with me at all. I am very dissatisfied with their services.

They were ok on respnsiveness and arrival , nothing exceptional, job was not completed.

Our experience with Nevernest Pest Control has been exceedingly positive. Everyone with whom we came in contact, from the receptionist Eva to each technician who responded, was extremely sensitive, responsive, professional, and effective. I have already recommened Nevernest to several neighbors and would highly recommend them to anyone who has pest control problems. Thank Goodness for Angie's List!!!!!

Company technician worked in my unit for six days and failed to eliminate the problem. Was an hour late the first day. Didn't show up at all on a day he was scheduled to work. Claimed he had been there, but admitted to lying after I told him that building records showed he had not signed out the key to my unit that day. By the fourth day, he had hardly done any work outside the kitchen, and I had to prod him to move on to other rooms In fairness, the company gave me an extra free day to make up for some of these problems. And I will also say the woman who answers their phones was pleasant and responsive. But I'd never use this company again. RESPONSE TO PROVIDER RESPONSE Considering the technician established himself as a dishonest person when I dealt with him, I am not surprised by this response to my review. But, to set the record straight, I did not INSIST that the company come out on a daily basis. I asked the technician for his recommendation, and that was his recommendation. I am a lay person as far as pest control, and do not have the knowledge to insist on anything as far as the frequency of treatment. At NO TIME did the company tell me that treatment did not need to be repeated on a daily basis. On the contrary, the technician said a week's treatment was necessary to deal with the problem effectively. The provider's response is an admission that the company provided service they knew I didn't need. And it is not true that I told the technician at the outset that I only had a week to clean up the problem. That time frame was established only after the building asked me how long it was going to take, and I told them a week, based on what the technician had told me. Morever,the technician did not make any of the recommendations about my condo claimed in the Provider Response, except regarding the cat litter. And even there, the cat litter was hardly "all over"--it was the normal spillage associated with the cats' use of the litter box, which I sweep up on a daily basis. The other recommendations were never made. This stuff about cleaning up the kitchen, sticky cabinets and walls is pure nonsense.. And, in any case, was I supposed to do a thorough cleaning of my unit in the middle of an extermination process? I wasn't even around to do a cleanup because I was staying at a hotel with my animals to minimize our exposure to the toxic chemicals he was using. The technician knew where I was, and it is outrageous that he claim I "refused" to do a` cleanup.. The technician himself left me messes to clean up which he should have taken care of. The Provider claims no roaches were observed on the technician's last visit, but I observed them when I got home that very day, and I failed the inspection the next day. The technician never seemed to have a clear plan of attack--just a little of this here, a little of that there. He only left two bait traps in my entire two-bedroom unit. At the same time the provider claims success in eradicating he roaches in my unit, he states it was almost impossible to elimate roaches in my unit, since the units around me had the same problem. The provider did not work in any other unit and did not have a chance to inspect any other unit, so his statement is without any factual basis. I got a much better company after this fiasco and they eliminated the roaches completely in two visits--and not because they just put the finishing touches on a job that Nevernest had essentially completed. The second company found a substantial infestation just a couple of days after Nevernest concluded their work--far too many to have "come back" after a successful eradication. What is the point that I waited two months to write this review? Is the implication that I would have written the review sooner if I really had had a problem with their work? I initially wasn't going to bother writing a review at all, because I just wanted to put my dealings with this company behind me. But, in September, Angie's List prompted me to write a review, and I decided the miserable experience I had with this company should not go unreported. Based on the provider's response, I have now filed a complaint with the Better Business Bureau to recover most of the money I paid to the company. Not only were they ineffective, but they sold me service they knew to be unnecessary, and should not be allowed to profit from their malfeasance. Update on Better Business Bureau complaint: The company resolved the complaint in a courteous and professional manner.

They are consistent and they know what they are doing. They charge a fair price.

Everything went as explained. Service tech & customer support were very helpful and informative. No more squirrels.

On time, did what they said they would do, a reasonable price for the city, a guarantee to work for 3 months. I am pleased.

HORRIBLE. I had used this company in the past and had been happy with their service. I paid $200 for them to put two traps in my front yard. They never even walked around the property to determine if there might be a better place to put them. It was all of a 10 minute visit. I caught no squirrels for the first week. After 3 phone calls by me, and 1 by my husband, I finally got a response and they put the traps on the back roof. They'll only put two traps out at a time, and charge $60 to pick up the squirrels each time. I have at least 10 squirrels to catch, probably more. I have had squirrel number 3 waiting to be picked up for 24 hours, and I'm still waiting. They gave me a 2 hour time period yesterday to come , and never showed, and a 1 hour window today, and I don't know if they'll show today. AWFUL, HORRIBLE EXPERIENCE WITH THIS COMPANY. NEVER AGAIN.

They gave recommendations on how to proceed. She basically told me how to avoid the service call. She told me how to set the trap and how far to take the squirrel away from the house to keep it from returning.

Birds that were living in the vent above my bathroom started digging a hole through my ceiling on a Saturday morning. I called Never Nest and they were able to come out a few hours later. They removed the nests and sealed up my vent and another on our building. The vent covers they installed didn't match our other ones and were these cage-like things that the squirrels used for climbing and chewing, so they let me buy the style that I wanted and came out a few weeks later to install them.

Overall, I would say it went well since we haven't seen anything here that shouldn't be here and I haven't had any bites. I would use them again, and request Armando, probably in the Spring.

Overall, we had a great experience with Nevernest Pest Control. After calling Nevernest, they sent someone over right away. It was after business hours and on the weekend. So, the $150 they charged was very reasonable. Armando helped set up traps and bait. He was very courteous and professional. We woke up the next morning and the rodent has been caught in one of the traps! We felt that they are experienced, knowledgable and punctual. Definitely would recommend them to all of our friends. Would use them again in a heartbeat, but hopefully we won't need to.

We thought we might have had a rat so they put a bunch of traps down. All I know is that the rat is gone whether he caught it or not, I'm really not sure. They charged us $150 for the service call and we spent an extra $100 on the permanent traps. Intitially I thought we were getting a good price, until we paid for the traps. I felt like it ended up being more expensive than I had expected. I still think that their pricing was fair.

I called Nevernest on Friday, June 26. The girl I talked to on the phone was very knowledgeable and actually correctly diagnosed our bug problem over the phone with just a description of the bugs we were seeing. She scheduled an appointment for a technician to come out the next day between 10-11am. She quoted me a price of $150 and that was exactly what we ended up paying. At 11am on Saturday, the tech called and said he was about 20 minutes away. He finally showed up at 11:40am. He came in, saw our problem and treated our drains to get rid of the drain flies we had. He was very professional and courteous and answered all of our questions. I was happy with everything except how late the tech was. I wouldn't have minded if the appointment had been between 10-12pm - as long as they would have shown up when they said they would. It really sucks to sit around on a Saturday, waiting for someone who is late.

They were a bit later than they origianlly told us, but came out, did the job and we have not seen ants since.

I was very happy with the professionalism of the staff. I couldn't find anyone who could come right away because we had found a mouse in our basement. Most companies either did not respond timely or could not send a technician same day. They came within hours of my call. They pointed out entry points and solutions before leaving, also suggesting a follow up in three months if necessary.

They did a wonderful job. They were very responsive, coming out late one night when the squirrel was on our last nerves. The man who I spoke with, Rich, was very nice, friendly, and helpful. He even made a temporary repair on our roof where the squirrel made damage.

Well, the technician was extremely responsive and managed expectations very well, until the final visit which was almost a surprise. Price tag was more than anticipated, but we had no benchmark, so hard to determine the value.

The person who answers the phones was not very knowledgeable about their services and had no interest in directing me to someone who could answer my questions.

Good experience. They treated the problem the same day as I called. Were very honest and direct. I would have like it if they would of had bed bags with them for purchase if at a premium it would of eliminated some follow-up work for me.

Could not identify several of our crawlies. Mentioned some scary spiders in the basement, but were not sure if they were the super scary kind. Did help with fly infestation!

The guy that came out to do the work was a little creepy. He didn't have on a uniform. He was wearing clothes that looked like he had been sleeping in for a month. He was very unorganized and I felt very uncomfortable having him in my home. They did get rid of the wasp nest, but the ants are another story. They did not get rid of the ants.

We had a parade of ants coming through our window frame somewhere. They were able to give me an estimate over the phone. They arrived on time and completed all work as asked. We asked that they be careful with any poison since we have three children and they made sure that any ant poison was not close to where the kids could get to it. Overall everything was taken care of. And to this day, no more ants.

I used this company a few times. They did a good job initially, but they had no guarantees. Follow up treatments were less money, but I needed a few follow up treatments, and it was becoming too expensive to use them. They were very friendly though, but the issue wasn't resolved.

Prior to discovering that the big tree out front was the problem, we had them come out two years ago to address ants in our house, which turned out to be carpenter ants. They treated it and it went away and we were happy. This year our neighbor informed us that the tree in front of our house had a large number of ants coming out of it, and as it turns out, this is the nest and the real problem. They have been out twice since then for serious treatment of the tree, and so far so good.